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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:24 pm EDT

JC Penney customer service

I was refused as soon as I got there in hopkinsville, ky.
I had a 12:00 appt for a cut and partial highlight. As soon as I walked up to the counter and told her I was there for my appt. (I made it exactly at 12:00) she said "oh no, I can't do your hair you didnt tell us you had long hair" I said nobody asked me if I had long hair and its getting cut anyway. She said she has a 12:30 appt and doesnt have enough time to do highlights on long hair and that it was my responsibility to tell them if my hair was long". I said how is your 12:30 appt more important than your 12:00 appt. She said now its 10 after 12 and that I have to reschedule. I said I cant due to my work hours and asked if I skip the cut and just get highlights and ahe said no. I was referred by my family friends, the meltons who told me they had great customer service. I will never use them or refer them. What a waste of time. 9.13.15

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8:44 pm EDT

JC Penney poor service, and poor quality

I went to JCPenney/Rockaway store, NJ on May 2015 to get my first progressive lenses. I was told that there were 3 types of lenses and I decided to get the one with high definition. The glasses came in about 2 weeks(before than expected).
When I picked up my glasses, I was told to try for 2 weeks, because I needed to get used to the transition between reading and distance. I understand that, but I realized that the reading area was very small and went back to the store to check if I had got the high definition lenses. I was told that I had paid for the high definition, but not the top one. It got me very frustrated because I had asked for the high definition and didn't know that the person would decide to change my decision and charge me for a less quality type of lenses. I was using my insurance and paid in full for the difference that the insurance wouldn't pay.
I asked about having the lenses upgraded to the HD and I was told that I couldn't use the insurance anymore, and I had to pay around US$180 more to have it upgraded. I decided to try some more with the ones I had, but it didn't work.
I went back to the store and asked to change it to bifocal (with the line). I just got my glasses back and again the reading area so small that my husband that also wears bifocal compared with his and said that there is something wrong with my lenses. Unfortunately, I can't return it and have my money back. One thing I know, JCPenney optical will never have me back for business.
Date purchased: 05/21/2015 Store:0497 Term: 611 Tran: 5572

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8:22 am EDT
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JC Penney incompetence poor quality product

This once awesome store has become nothing but a bunch of rubbish with incompetent employees. Just over a year ago I bought a queen size mattress set from the JC Penny store in Altamonte Springs, Florida. In less than a year the rubbish mattress set began to fall apart. After an insane number calls to customer service, they sent out a "Technician" to examine the mattress set, who determined that it was indeed a rubbish mattress set, I was assured he would send in his report that day and that I would hear from customer service shortly. And when I heard nothing, it was back to multiple calls to customer service, where finally, I had the option of having the set replaced with the same rubbish model or I could pick out a new mattress set at the store, pay full price for it up front and then be reimbursed for the cost of the original mattress set. I chose that option and paid around $1600 for the new set. When they delivered the new mattress set I was informed that they had no paper work to pick up the old mattress, so back on the phone to customer service yet again, it seems that the clown at the JC Penny store didn't bother to included the pick up - refund information when the order was made. This despite tell myself and my wife that she would absolutely take care of it. Now it remains to be seen if I will have to go to court to get my promised refund. A few things are sure, I will NEVER do business with JC Penny again, I just closed my credit account with them, I made sure to use a Visa card to purchase the new mattress set, and I would advise you and everyone to avoid JC Penny at all cost. This has become the worst retail store ever.
And the parade of incompetence that is JCPenny just continues! This morning, August 7th, 2015, I get a call from the delivery company wanting to schedule a pick up of the old mattress, that was picked up yesterday, for which I am supposed to get a refund. Considering just how incompetent and clearly clueless this company has become, it looks more and more like I will have to go to court to get my refund for the garbage mattress set. It would not surprise me in the least if the rocket scientist at JCPenny delivery trashed the old mattress.

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9:51 am EDT

JC Penney treatment of employees

I feel that the store where I work discriminates based on age. They will hire you if you are older, but you will not get many hours. They only like the 20 year olds and give them all the hours no matter how little they work. All management cares about is getting customers to open credit cards, that comes before everything, including sales. They must make a fortune when people use a penneys card. Employees are constantly harassed about getting credit. They have begun putting our names up on a board at the start of each month and when you get a credit app your name comes down so everyone can see who is getting them.
We are told we must be loyal to the company, even when you work for them for years and work hard but are always the one that doesn't get hours. They don't care how hard you work, they only care that you are 20 years old and get lots of credit. I worked hard for years until I realized it would never do me any good or get me hours, now I hide when it's time to work just like the 20 year olds do. Some customers are down right abusive and mean and hardly a day goes by that someone doesn't yell at me about something the coupon doesn't work on. I don't know why customers think that sales associates control what works on coupons or care if they get 20% off. No matter how abusive a customer gets we just have to smile and be polite to them and put up with it. Working in retail is really not worth it!

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Roger Rogers
, US
Jul 27, 2015 12:10 pm EDT

I am in Central PA- Selinsgrove. I can confirm much of what you posted. Your wording is better then mine.

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11:39 am EDT

JC Penney not the frames I ordered

I recently ordered two pairs of glasses from JC Penney Optical, my sunglasses and reading glasses. When I was selecting my frames, I even got the opinion of another customer in the store, as well as my hairdresser and a client she was working on at the time. The sales person, who was a very nice woman, also agreed that they were the ones that looked the best on me. I really like them also, so I was greatly anticipating picking them up. When I went to do so, however, and the employee handed them to me, I immediately told her, "These are not the frames I ordered." These frames are way too large to be attractive and enhance my face and my eyes; they look like men's frames, honestly. She assured me they were the right ones. I got them home, none of my family thought they looked good on me, and when I went out that night, not a single friend of mine did either. I know for a fact that these are not the frames I purchased; I am an artist, so the attention I pay to detail is not of small proportion. I paid three hundred dollars for glasses that were lovely, and wound up with these huge, ugly frames that I am literally ashamed to even be seen wearing. I don't know how to get this issue resolved, and would appreciate any help or advice that anyone could give me. Thank you sincerely, A. Sikorski

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10:45 am EDT

JC Penney rude stylist

Stylist Ann Jones arrived fourty minutes after her first client who waited for her. She proceeded to be rude with everyone clients and.co workers included. Short with customers and extremely obnoxious including a comment to me directly which she refused to repeat. All of the other stylists were fantastic, incredibly helpful and friendly. The overall experience was great unfortunately there was a disturbance in the environment caused by the unbelievable lack of interpersonal skills displayed by Ann Jones.

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maria1962
, US
May 05, 2016 2:25 pm EDT
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I had a problem with the hair department i got a weave they told me it would been under 200, i didn't mine paying that, but my hair was a mess, the weave show, no matter how i comb it this cost me 300 for a mess, i still cry of my hair n cost i told the manger she was rude and didn't care what i had to say and im stuck with a weave that everybody can see n i out of 300 $ i feel like crying, stay away from this hair salon they dont care about you, just the money

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merllant
, US
Aug 22, 2010 3:54 pm EDT
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complaint was sent in 2008 about inferior sofa, received nasty remarks. In 2010 had a financial problem sent half payment, but account is constantly adding late fees and outrageous interest rates. trying hard to pay off account, but it will take forever. I am on social security. but have never missed a payment. I pray that this company &bank will be turned over to fdic for illegal fees.

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merllant
, US
Aug 22, 2010 4:59 pm EDT
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I do not have overlimit fees. talk or read it correct. no more replys to ingnorance.

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4:42 am EDT

JC Penney haircut

I asked stylist if she knew how to cut natural hair and she said yes. I Showed her a picture of the simple cut I wanted. She said she could cut it that way. I had been growing my hair back since chemo and it had a lot of length to it. I expressed I wanted to keep the length on top and to shape and taper the sides. She cut my hair extremely short on the top of my head. I can't twist or curl it because there's not enough hair there to do anything. I went there looking like a woman and left looking like a man. I will never go there again.

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1skippy
Taylor, US
Mar 13, 2015 10:27 am EDT
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With that picture as evidence you cam to the wrong place for help. This is not Comedy Board!

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3:43 pm EST

JC Penney horrible service

I went to J C Penney on Dec. 9th looking for new curtain rods. I found 2 in the store and i needed 1 more. I checked at the check out and I asked would they know when more of the rods were coming in. They said NO we do not know when any shipments are coming in or do we know what is on the shipments that arrive. You will have to order the extra rod and you will be charged a shipping fee. So I did that on Dec. 9th. They said it should arrive at your home in 7 days. So I waited to no avail. After 2 weeks i go to the store and see they had the rod which I needed. Went to a clerk and I said can I cancel my order and could she check to see if the other order was shipped. She said i don't know how to do that go ask someone else. Well it was Xmas time and I couldn't get any help. So I figured I'll wait on the one that was suppose to be shipped. I received a notice that it was shipped on Jan. 15. and receive within 1 week. So now it's Feb. 10th I call to see where my order is and now they say the manufacturer canceled the order and asked if I want to place the order AGAIN!

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T. Mick
Round Rock, US
Jan 08, 2012 9:59 pm EST
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I pay my bills through bill pay, but was charged over $130. in interest last year because instead of showing the total amount due, they listed only the minimum amount due.

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Beverly D Rush
,
Aug 29, 2007 12:00 am EDT

I check for $105.00 was submitted to my bank on the 20th of August. I do not remember authorizing this transaction. I authorized a transaction for my Meijer account of which $24.00 was to be taken out of my account. This $105.00 transaction over drew my account.

Beware!

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1:14 pm EST

JC Penney About jewelry. Lots of it

Bought. a lot of jeweler from store had problems with about15 pieces of jewler.Either the neckles would breck or rubys ha ve falling out on two separat times on rings on one ring then earrings back post falls. of before even worn 3necklaces. broke and that is just one of the 3piece jewler .Then there is different watchs that eitaher said. tititenummt. And it turned bronze .Then another watch turned green on wrist .Then two others ones had water get into the glass even tryed to blow dry lightly n try to leave in sun for two days to see if that would help. But then the time. n date eould be off then we have the buy backs which one or two things i didn t want them to buy back .IZ just wanted thise fixed.So do you understand the wait. time on these pices. of jew

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10:10 pm EST
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JC Penney employment

I started my job at JC Penney exactly one week before Thanksgiving. Let me start out with this. They were VERY last minute in hiring me. I had put in my application in September. When I was interviewed, it was a group interview, and there was no second interview. I was hired the same day. I was given no formal training. Everything I learned I pretty much learned on my own, though my coworkers did help me out. When they decided to put me on computer courses, I learned nothing new. Third day in on the job, I happened to offend the scheduling manager over something VERY trivial (and I mean VERY trivial. Like, when I told people about it, they raised an eyebrow and shook their head). I do not lie about these things, lying profits no one, and there was someone else right beside me when the situation happened and even they felt bad for me. After that, she was always very short with me. I even apologized to her the next time I saw her. She told me she wasn't upset, but something tells me otherwise. I worked a total of 8 days there before they stopped scheduling me. This was my first job. I had no idea what to expect at all. My coworkers were fairly understanding, I was even becoming friends with one of them, and even my other managers didn't even seem to mind me.
While I can't say I was a great employee, I was clumsy at the cash register (once again, only worked there a total of 8 days, my last day was December 6th). In spite of that, I can say I tried my hardest to work beyond my circumstances. I tried my hardest. Whatever I did never seemed to be enough. The atmosphere in the store became suffocatingly materialistic, empty, and extremely unfulfillable to me. I started coming home extremely depressed, and I already struggle with depression without this. When the scheduling manager didn't schedule me in for the next two weeks, I decided to let it go. I knew that that person had decided to fire me without actually firing me. They didn't have the decency or the professionalism to actually let me go and tell me whether it was personal or work-related. I found out today that I was the only person they stopped scheduling in after Black Friday. They didn't do it with any other temps. In fact they're going to hire on one of the temps. One thing is for sure, I will never shop at a JC Penney, ever again, nor will I work for one again. Hopefully, it can still count as experience and I can find a job that will treat me better.

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,
Jun 03, 2008 8:00 am EDT

I recently tried to pay the balance of my JC Penney card at the local JC Penney store. In the past, I have waited on line and watched as customers were allowed to pay their balances with debit and credit cards. However, this clerk told me that I would not be allowed to pay with my debit card as it was against the store's policy. This is obviously a lie as I have seen other customers pay their bill this way numerous times before.

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Damongra
st. Louis, US
Jul 20, 2010 3:47 pm EDT

I bought a Serta mattress from jc penney's that has been verified to be sagging 1-5/8 inches in the middle but they won't replace it because it has a stain from where I had cut my leg. Does Penney's re-cycle old mattresses? Whey else would a stain matter when it comes to support?

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Ruth and Kevin
Orange, US
Dec 25, 2014 12:30 pm EST

I like how these employees mess up and think it is the company's fault. You even admit that you were sloppy on cash. You had no training ect. I am sure other people were in the same situation as you, only they do not whine and bad mouth their boss. Before you go get a another job you have a lot of growing up to do.

JKWilliams
JKWilliams
, US
Dec 24, 2014 7:35 pm EST

Clumsy at the cash register? Can't scan a price barcode? Do you realize that people (often with an 8th grade education) used to have to push buttons on a cash register, and get it right? And heaven forbid...make change! I'd be depressed too. And offending the scheduler, like 3 days into a job? Yikes! One wonders what the so-called "trivial" issue was there. I shudder to think.

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bacardiboi
plano, US
May 13, 2009 2:08 pm EDT

you are incorrect...

jcp store policy prevents you from paying your credit card bill with a debit or credit card.

SOME stores, at managers discretion will allow the cardholders to use their credit or debit card to purchase a GIFT CARD, (which IS an acceptable form of payment) and then utilize the gift card to pay their bill...

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7:03 pm EDT
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JC Penney customer service

Customer service representative Monica (in men department) didn't want to go to the back of the store and get a size Levi jeans that was on sale. We had to look for another representative to go in the back and get 1 or the 2 pair of Levi that the computer said JCPenny had in inventory. Why come to work If your not going TO WORK

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6:25 pm EDT
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JC Penney harassment

I been working for this company for about 4 years the first year I had to file a report against a supervisor for sexual harassment. When the supervisor got "let go" my nightmare started. Someone from management cleared my whole schedule I had no hours. I talked with the assistant manager and indeed he knew who was doing and told me that if it ever happened to come talk to him. That person did it again I talked to the assistant manger and know he gave me an answer saying that "I wasn't working good" the person that was doing that was my supervisor. She asked for a transfer after she left work was peaceful until someone from management again said something about the report I made a year before and now the whole store is talking about it some people know exactly what happened and the other half think they know. I found myself gain in their office this time he didn't do anything the assistant manager got the names down, but never bother to talk to that associate keep in mind that when I talked to the store manager about the harassment report he said it was confidential it was going to stay between him the assistant manager and I. That associate kept talking which lead me to go talk to them myself it got to that point that I had to the job for them. That associate has a relative that works in the same and that is very close to someone from management which is why I believe they never did anything about my situation. Now a month ago another associate was trying to find out what my sexual orientation is and about the report I made sure I talked to someone again and I got the same response nothing I had to talked to the associate myself she talked talking but, just yesterday I was walking towards a table and I notice that associate standing with an outside of work friend I notice the associate telling her friend its me her friend walks towards me gets in my personal space I could smell the alcohol in her she tries to make a scene I tell her I know that the associate sent here to come bother me she looks at my name and tells me "now I know who you are" she got to closed to me I thought she was going to hit me specially if she was intoxicated. I turned and walked away. AGAIN I found myself in the office. Why do they have to wait to solve a problem until I feel threaten. This store has so much problems. Even one of the supervisors told me she was proud that I made the report that they all knew what he would do to his workers but no one wanted to say anything. They said they don't take retaliation but they all did it to me. I once saw this job as my getaway from personal problems now I leave my personal problems out to come and deal with everyone there. I have witness supervisors humiliating associates. I have tried to find another job but its hard to find something that goes with my school schedule. I hate my job!

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Update by mariacali
Jul 29, 2014 6:23 pm EDT

I been working for this company for about 4 years the first year I had to file a report against a supervisor for sexual harassment. When the supervisor got "let go" my nightmare started. Someone from management cleared my whole schedule I had no hours. I talked with the assistant manager and indeed he knew who was doing and told me that if it ever happened to come talk to him. That person did it again I talked to the assistant manger and know he gave me an answer saying that "I wasn't working good" the person that was doing that was my supervisor. She asked for a transfer after she left work was peaceful until someone from management again said something about the report I made a year before and now the whole store is talking about it some people know exactly what happened and the other half think they know. I found myself gain in their office this time he didn't do anything the assistant manager got the names down, but never bother to talk to that associate keep in mind that when I talked to the store manager about the harassment report he said it was confidential it was going to stay between him the assistant manager and I. That associate kept talking which lead me to go talk to them myself it got to that point that I had to the job for them. That associate has a relative that works in the same and that is very close to someone from management which is why I believe they never did anything about my situation. Now a month ago another associate was trying to find out what my sexual orientation is and about the report I made sure I talked to someone again and I got the same response nothing I had to talked to the associate myself she talked talking but, just yesterday I was walking towards a table and I notice that associate standing with an outside of work friend I notice the associate telling her friend its me her friend walks towards me gets in my personal space I could smell the alcohol in her she tries to make a scene I tell her I know that the associate sent here to come bother me she looks at my name and tells me "now I know who you are" she got to closed to me I thought she was going to hit me specially if she was intoxicated. I turned and walked away. AGAIN I found myself in the office. Why do they have to wait to solve a problem until I feel threaten. This store has so much problems. Even one of the supervisors told me she was proud that I made the report that they all knew what he would do to his workers but no one wanted to say anything. They said they don't take retaliation but they all did it to me. I once saw this job as my getaway from personal problems now I leave my personal problems out to come and deal with everyone there. I have witness supervisors humiliating associates. I have tried to find another job but its hard to find something that goes with my school schedule. I hate my job!

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Henrietta Smithe
, US
Mar 26, 2022 12:13 pm EDT

Back in the 70s I worked as a high school teenager in the men's department for JCP. There was a gentlemen who worked in the suit department inside the mens department. He constantly pinched my bum. I asked him over and over to stop. But he never did. He pinched other girls as well. While shopping in the store one day with my little sister, he pinched my bottom in front of her. My sister went home and told my dad. My dad ordered me to report what was happening to the HR department. I did. The man was fired. He tried to sue JCP. He dropped the lawsuit when I agreed to testify. The manager of men's didn't like me after that. He had me transferred to the children's dept. after yelling at me in front of customers for not handing out enough credit card applications. Then 2 weeks later, coincidently I received an award for the most credit card applicants for the entire store. The children's dept. manager gave me a raise and told me his sales were always higher on my work shifts. Another employee in the hardware dept. made lewd comments to me as well, but I did not report him. At the time I was shy and innocent. I didn't fully understand men or what happened.

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12:38 pm EDT
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JC Penney poor service

A person who is the first customer of the day should NOT have to wait 1 1/2 hours after their eye exam to get help in ordering glasses. Boise, Idaho's JcPenney Optical business better get on the right track, or lose customers. Apparently they have not trained their employees that this is not acceptable. You pay a pretty penny for the glasses, and I find this to be unacceptable business practices. I do not suggest you waste your money here. Find an optical center that is for real, this is a joke. I think Wal Mart even has them beat, wow!

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9:55 am EDT
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JC Penney no shopping cart

Our newly remodeled JCPenney is huge and beautiful but impossible to shop in! The aisles are very wide but they have no
shopping carts. I recently purchased a blender and some sheets. Had to carry them, along with my purse. I would have loved
to shop more, but couldn't carry everything ! They have some kind of "drag behind you" cart, but that doesn't give you anything to
hold on to for support. I am retired and have time and money, but will stop going to JCP until they get carts. If they are worried
about people taking them into the mall or outside, put one of those "beepers" on the cart.

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Sigmund Kolatzki
, US
Mar 11, 2018 8:11 am EDT

I went to a JCP store - no carts. Bought what I could hold and drove to Kohls for the rest of my shopping needs. Though JCP had the merchandise, I did not bring my carrier mule. Last time I go to JCP for "shopping". I do not need a cart for my physical "support". I needed a cart to help me in spending money at JCP. Apparently, they are not interested. JCP should read the writing on the wall - called Amazon - free delivery and easy returns. They give you a virtual shopping cart in which to "hold your items in" before check-out!

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9:44 pm EDT
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JC Penney wronful termination

I started working at JC Penney on 5/13/2014 to 6/13/2014 and I was let go last Friday basically for taking the bus and not able to do what the Manager Vince wanted, I felt very discriminated against my race and because I have a son. He call me to the office and very rudely told me he never would have hired he knew I could open and close, but I was doing both so I had no idea what he was talking about. Earlier that morning an employee that was there for 20 years quit without warning. That was no reason to yell at me and being so rude and condescending. A lot of people take the bus to work and work either morning, middle or closing shift, he was just nor willing to cooperate with me., He did not even care that I have a son and I was unemployed for over a year before I was hired. I also found out that 5 people that got hired with me they offered them 8.75 and they offered me 8.50, when I have extensive retail experience and I am also Bilingual fluent in both English and Spanish. H e claims he was never inform that I took the bus and I told Denise the HR lady who was also knew at her job, she used to worked at a JC Penney up North and she mentioned they do everything different back there and she was also learning with us in the process of training people. Due to there was no AIR CONDITINIONING DURING THE WEEKEND 6/6/14 and 6/7/14 I have to go the the ER because I have severe allergies also.

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10:44 pm EDT
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JC Penney supervisor not fit for the position

This complain concerns to sharon genna - home supervisor. The company don't need a supervisor like sharon genna. She don't know her job. She ask her subordinate to do her job. She is a very lazy supervisor. She harassed everybody to do some jobs they not supposed too. She is a racist too. She shops while on the clock. Corporate should really investigate deeper about sharon genna because the company don't need a supervisor like her that don't know her job. She already have record from previous employee who complain also of harassment in the job. Please act upon her as soon as possible. It seems jcpenney also don't train supervisor really good specially talking and managing people. Most supervisors in store 0562 are really rude to the employees. Everybody knows that the company is not doing good right now but that doesn't mean they will not train those people they give a position. This will just make jc penney the worst company to work with. Attention mr. Mike ullman! You need a good management to be able to have a good employee that can give an excellent customer service to customers.

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9:18 pm EDT
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JC Penney not being credited for purchases

I have ordered several times on JCP. But, have not gotten Ebates credit. It happens quite often and even when it's correct and goes through, the check payment does not reflect the correct percentage at the time of purchase. If you don't write it down at time of purchase, the percentage is different, if you get it at all. So far I have not received credit from Orvis, Macys, and JCP. Some times when you click on the tool bar and cash back is activated, once you get to the end, and complete purchase, you'd notice that you where no longer in an activated state, and don't get credit.

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CleanCutKid
San Francisco, US
Mar 25, 2014 11:28 am EDT

Hi Marjorie,
I'm very sorry to hear that you had this trouble. Please send me the details of any missing Cash Back for your Ebates account. I'd be glad to look into the matter for you. In looking at our records, I don't see that you've reached out to your customer service team about these JC Penney orders. We are here to help. I can help you directly. My email address is (facebookhelp at ebates.com ). This is an address that we use on forums like this to help our members. I look forward to resolving this for you. Thank you. Ebates

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7:07 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney harrasment

This store is bad so many issues. Were do I begin. Iv worked at this store for many years when I started jcpenneys it was a great place to work every one was respectful yes this store had it issues but our old assistant manager Wanda would get right on it and make sure things were good. Our new guy Paul sucks he calls associates stupid he disrespectful he plays favoritism big time its so wrong and bad when EVERYONE in the store sees it he promotes his favs and let me tell you there dumb like stupid blond
and only been then for a year . On Halloween told a girl she was a hooker and our store manager was her pimp. He Poked fun at a guy for how he dresses sorry but we work for jcp for penneys not everyone can buy expensive stuff. Also many times diffentre associates told managers that a women was doing credit apps and using fraud social security numbers .And they told us to forget about it cause she was our top credit app person. Also Paul Brenda mellisa walk around talking to each other and not doing anything but talk ### about assoc. Our sc he duals are never done on time they put it out on Sunday And if they change it and don't tEll you get marked ftr Which is so wrong pr they will cut your hours .Also they cut your hourS if you complain .What happened to open door policy .And if you go to robin she just makes excuses for her team of managers nothing ever gets solved . Robin always makes her managers cry there always crying cause she is rude and does not know how to talk to people.. They need to get ride of Paul then robin Brenda mellisa Debbie and Denis they all suck and don't now how to be managers . Bring back Wanda Lindsey tushana keep ingrid and debra debra. Stop hiring young people who are only there to get ###. Give more appreciation to the people who have been with the company for years.

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6:17 pm EST

JC Penney Made the job but didn't get paid

I received email from the company JC Penny Gift Wrapping, and they offered me a position in their company. I needed to wrap gifts and send them to the recipients. They promised to pay after I sent all packages, also they promised to provide the gift card. After I made the job, I contacted this company and told them to pay, because the job was done. They asked me to wait, and within 5 days they would transfer money. Nothing happened. I wonder if someone had the same situation and can offer good solution. Thanks.

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12:12 pm EST
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JC Penney credit card fraud

I bought an item with a JCPenney credit card. Even though I paid in plenty of time, I was charged a $25.00 late fee. I have read on the internet that many people are being charged fraudulent late fees. I wrote a letter within 60 days about the error, but the letter was ignored. I tried to call, but no live person answers the phone. I of course canceled my account immediately.

Right before filing a complaint with the federal government, I managed to get through to Amy in Fraud Protection Department, who said she would forward me to someone else. I then spoke to Macy, who says the automated phone system only works if the customer says "agent" or "representative." She said that there are no instructions to say this on the statement on in the recording, so that any customer not guessing this would not be able to contact JCPenney. The lack of response by JCPenney makes it pretty much impossible for someone to report or do anything about fraudulent charges on their bill.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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