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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest JC Penney reviews & complaints

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6:41 pm EDT
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JC Penney jcpenney rebate reward visa debit card

I purchased a Christmas gift in December 2016. Below is a summary of the outcome, which was an extremely complicated process, marked by loss of my initial submission. This required a second submission which had to be snail mailed. (Luckily I had kept copies!)
Submit Date : 12/26/2016
Rebate : $12.00
Submission Type ON-LINE
Shipped Date : 02/22/2017

The rebate was in the form of a debit card, which was declined at several locations I tried. There was no contact info on the card, so I went to my local JCP Store to see if they knew why it wasn't working. They gave me some advice, which I used and I thought it worked one time, but only allowed $1.75, so I don't know if I got scammed when I tried it elsewhere, or WHAT! In truth I am not sure whether I was using it correctly at all, but my point is that the debit card came with no PIN information or instructions on where or how to use it. Also, there is no way to check the balance or get online help. By Aug 31, it was still declined so I figure it was invalid. And, after 6 months, they take a $3 Service Fee, so that would used any balance up as well! I only got $1.75 of the $12. I wish they would have just sent a CHECK!

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3:55 pm EDT

JC Penney recycling service

I always been a loyal customer of this store and this the first time that I have been disappointed with their service..I bought a mattress since the delivery proses is been a nightmare so the sale person that help me at sunvaley mall In pleasant hill CA was not honest about the sale protocol or policy of the resiclyn he offered to me and I pay 22 dollar when they deliver the items the workers did not want to get my old mattress it made me unhappy such respond when I pay for it I call the delivery company they said that they do not have a note that they have to take anything fot resiclyn so they told me to call jc Penney furniture ..Now they said that they can not return my money back because in the policy display that mattress for resiclyn need to be in a good condition..I found it ridicules and disrespect full to tread a client in such manner if they were clear in the beginning I would not purchase it it is not easy to earn the money I work hard for it. this is the last item that I buy from the company..It really disappointed it me ..I hope it be honest from the begging our you will keep losing your costumers..

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1:55 pm EDT
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JC Penney boys shoes f15328

Product 125-5086 f15328
These shoes where wore less than 12 times for church and the stitching on the shoes came out. How disappointed I am in these. These were expensive for poor quality. I am adding photos. You can tell by the photos of the shoes that other than the defective stitching, these shoes are in EXCELLENT condition because they were hardly worn! I would request a refund. Thanks!

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9:41 am EDT

JC Penney furniture

I ordered a sofa from JC Penney.com. A delivery date was set up, I took a vacation day and it was never delivered. I called J C Penney and the delivery company several times. The driver finally called me at 8:30pm and stated he missed my delivery window (which was 2:30-5:30) and I would have to reschedule. As I told the JC Penney customer service rep and the delivery driver I would cancel the order if it wasn't delivered that day. The next day we called JCP and cancelled the order. I was given a code to confirm. It's almost a month later and am still being charged for the sofa. I spent 45 minutes on the phone today and was told I would be refunded in 7 to 10 business days and would have to call back to make sure. I asked for email confirmation...cant do that...asked for a manager...there are none available, not even if I want to wait. Was also told previously I'd be compensated and was told I'd have to call back after the refund to see if I'd be compensated. Every time I call JCP it's at the least 30 minutes. A terrible experience all around...would never shop there again.

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8:16 am EDT

JC Penney appliance, store-lansing il

Ordered a refrigerator from one of your stores in Lansing, IL and was told that they do not deliver merchandise in the Black Community. Called another store in Orland Park, Il and found out that they deliver appliance with no problem to each and every customer.

I plan to take this complaint and post it on Facebook and all other social media outlets to let them know about the discrimination practices of JCPenney

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10:21 am EDT

JC Penney school clothes

I ordered my kids school clothes online at jcpenney.com on the 17th of august, with promise that they would arrive by the 22nd. Today is the 29th and I still have not received the clothes I ordered and have had nothing but chaos and a headache from jcpenney! I will never, I repeat, never shop from here again. (Not that it matters though right because 1 irate customer verses billions other doesn't matter) the people I have dealt with, all but 1 of them, have been rude and monotoned and just down right didn't seem to give a crap! What if this was christmas and those were my kids christmas clothes and all I get is a sorry? I had to go back out and buy more school clothes for them just because they have already started school and I still haven't received my order. I am a single mom, with 3 kids! I did not have the money to go back out and buy new school clothes after I just placed an order with y'all expecting it to be here in time for school! I received 2 bags, 1 was supposed to be a pair of shorts and a shirt, it was a boy shirt in the bag and no shorts! I have girls! What am I going to do with this 1 piece of clothing that isn't even the gender of my kids!? And I can't even seem to get anyone on the phone who cares.

Danielle styons/[protected]

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8:25 pm EDT
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JC Penney mattress sales dept

Had an unbelievably horrible experience with your customer service department and your inventory service. The customer service department kept giving me inconsistent answers and kept pushing the date back of my delivery for my new mattress. It started with 7-10 business days then it eventually went to a MONTH! Mind you we had planned on the mattress coming in and had planned it out to be able to sleep on the mattress once it came in but no, me and my husband had to sleep on the couch for a MONTH. I finally had enough and just called to cancel my order and bought another mattress, same day service.

Will never shop at JCPenneys again!

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3:25 am EDT

JC Penney bad customer service

I had a horrible experience at the jcpenney store in plaza bonita mall. I'm a loyal customer and I use to work for jcpenney. I went to buy my kids some clothes. As I was trying to pay with my husbands credit card, I was denied after the fact I showed my id and my military Id. I am authorized to use my husbands credit card and an employee or supervisor was completely rude. My husband is deployed. My kids need clothes. I had all the proof they needed and I was denied. Like I was a criminal. Idk the name of the lady but I believe her name started with a V. She's disgusting and I will never step foot in that store and I will let my friends and family know what happened so they can never step foot in that store too.

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2:20 am EDT
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JC Penney service

TechRidge Austin, Texas Store number 2884 Approx 7:15pm Friday August 25, 2017
I was humiliated and disrespected by a store manager in front of other customers. Yvonne Cole, challgenged my integrity when I was merely I. The store to return a pair of pNts purchased on line. The associate at the register who initially was providing service obviously did not know how to do the return, I only wanted to e change the pant that didn't fit for another size she said look for your other pants and then come back to the register, while I was looking a lady walks up and says I need to come to the register very rude and brash. I could not find my drivers license I sai I just left the bank I hope I didn't leave it there. I offered my retired military ID and my ID from my current employer at the school district I work at. She refused both, I recited my drivers license number she was rude and stated that was not sufficient I ga e her the debit card I made the payment with for the slacks she said she couldn't use it. I did not have the receipt but I had the tags I ordered on line and picked up in the store. This manager stated I have never seen you in this store, I can't imagine any store manager knowing every individual that comes through the door so it was truly her questioning me. I have served 20 years in the military and now I teach school and I am appalled at the lack of customer service and professionalism in this store. A transaction that should have taken no more than 10-15 minutes took over an hour. There was no line when I walked to the register, as this manager created an unneccsary scene it escalated it is no wonder how the quality of the Brand JCPenny has declined . Poor customer service and lack of professionalism. This manager argued with me only after I mentioned I was going to file a complaint did she begin to try to resolve what should never have been an issue, she stated let me do this return I am not loosing my job over you. Truthfully I should never have had to communicate with this manager, the associate should have been skilled enough to complete the transaction. Additionally this manager has no problem solving skills she even called another manager who just stood there . I was humiliated disrespected made to feel like a criminal. This is unacceptable and no one should have to experience lack of coutsey, professionalism and good customer service. JCPenny the Brand has diminished.
Respectfully,
Ramona A. Gray
[protected]

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8:16 pm EDT

JC Penney merchandise and customer service

I purchase 5 items online. They are : a sofa bed, a sheet set, twin king size pillows, a mattress pad queen size and a comforter. However, when the merchandises delivery to my home (of course, they throw them on my front door), all of 5 items do not look like the way they describe these items online. They only delivery 1 pillow instead of 2, 2 king size pillow case instead of a sheet set, a mattress cover instead of mattress pad 6"per description, a cotton ball comforter, the sofa bed I have to put together instead a already assembly couch. Every items turn out not in the way they describe. When I received these items, my heat is on.in addition, they do not enclose any invoice with the merchandises. I immediately call the customer service to bring up my concern because I am planning return all of these items. Will not keep any of them.
The customer service rep advised me that"I only need to bring my order number to them for return. I do not need any invoice. Oh my god, you would not believe how nightmare and disaster I have to go through. I bring all of these items for return at jcpenney store in columbia maryland and the store # is 2732. The customer service accusing me as "a theft". She refuse to give me the money back and she even says "these items are not jcpenney items, I still from another store and try to return at her store" in front of many customers. This is burned me up. I paid $800 for them to accusing me as a "theft". My patience starts running out and very very angry. I have to spent 1 and 1/2 hours to argue with this stupid customer service lady. I then pick up the phone and call police. The minute, she saw I call police, she immediately give me a refund and throw the receipt at me.
What 's a nightmare and unpleasant experience that I have to go through with this jcpenney company.
First, they scam you about merchandises.
They then do not want to give you money back.
Please help me to get in touch with this business to find out what kind of business is.
Now, I do not know how can I return my sofa bed for $600 worth.
Please help.
Thank you

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2:25 pm EDT

JC Penney employee sent 2 men into the women's fitting room without prior notice - arcadia, ca

Store: Santa Anita Mall, Arcadia CA
Date: 8/18/2017
Time: Approximately 4:45pm
Where: Upstairs, 2nd floor Women's Fitness wear

I was in the fitting room trying on clothes when I heard 2 men walking in and then all of a sudden my door flungs open and I immediately hold the door.

I was half dressed. I quickly changed and confronted these 2 men and I asked them 1) why did you open my door and 2) why are you in the women's fitting room... their answers were 1) the door was slightly ajar and 2) the cashier told them it was ok to go into the Women's fitting room.

Both my husband and I were appalled! I felt violated and disrepected.
We asked the men to show us the Cashier who gave them permission to go to the Women's fitting room.
Her name is Valerie Delgado, her explanation was that the men's fitting room was not available. However, the men's department is on the 1st floor, downstairs... you are telling me that there are no other men's fitting rooms available in the entire store?!?!?

Valerie continued to work and did not apologize. We asked for the manager, however that took about 15 minutes before a manager came.
Then the manager Frances Ramirez wanted to speak to us in the corner.
Really? You want to shut us up and not tell the other customers that you are allowing men into the Women's fitting room!

Valerie's attitude did not care about how I felt. She did not apologize.
We asked for the GM name and number.

I tried calling for a whole week, no answer to [protected] xt 200. I could not even leave a message. What kind of store is JCPenney. Your phone system doesn't allow you to leave a voicemail!

My husband and I want a letter from the CEO of JCPenney apologizing on what happend. I now do not feel safe at JCPenney. The Sales/Cashier's should be trained properly.

Thank you,
Carmen M.

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12:04 pm EDT
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JC Penney customer service/management

I was in the JCP at Tanforan Mall, South San Francisco looking for a pair of White Converse, Women's Lowtop - online showed that they had them in stock, I called the 800# and they also verified that they were in stock - so i left work to go and purchase them. I went to women's shoes, Miguel verified that there were 6 pair in the store but he couldn't locate them. He suggested i go to the Mens department and ask there, which I did. When I approached the register where 3 ladies were standing around talking - I mentioned I needed help with shoes and 2 of the 3 dispersed with no words. The 3rd one then said I have ti finish my other customer then I will be with you...smh. She looked for the shoes and was also unable to find them and said that maybe they are down in shipping - never once offering to have someone look. I then went back to the initial guy, Miguel, and asked for a manager. I explained to her my frustrations and she said she understood and would have someone go look for them immediately and they would call me when they located them. She took my contact info and PROMISED to have someone call - that was Friday, August 18 - as of today, August 25, still no call. I even called the Store General Manager on Monday to discuss, left him a message asking for a call and he too has not called back - now I see where the associates get the behavior pattern from.

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6:32 pm EDT

JC Penney retail service

We went to the JCPennys in Ogden Utah. Our first impression was the store was not well kept and messy. We could not find items effectively. There's was no reconvert done to the store. We saw several associates. None asked to assist us or even acknowledged us. When finally were able to find the correct sizes. When we got to the checkout, only 1 item was marked correctly. There was obviously no effort made with the promos. Not a single promotion was right. Not just off by a little but off by $30-$40. What was right was a 3.99 clearance shirt for my daughter. I am very upset with my visit and I don't think I will be shopping at this JCPennies again.

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3:49 pm EDT

JC Penney return policy

i made a purchase totaling $66.19 during lunch hour. unfortunately, i need to return the items. due to the RAR i am unable still unable to make the return. i have disputed the information on the but have not receive and a solution. per the return policy i should be able to perform this action. i have already closed my jcp account over being treated like a fault customer, however, i will not be paying the acct balance of $66.19 as i have tried unsuccessfully to return your unworn, resale-condition merchandise per store policy. please assist/advise in any way possible.

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Barbara Ann McReynolds
, US
Apr 23, 2019 3:46 pm EDT

I placed two online orders - one for a set of draperies and one for a Roman shade. I paid through PayPal and received my merchandise in a timely fashion. However, the colors were not what I needed so I returned the items (within 10 days of receiving them) at the JCPenney store at Central Mall in Lawton, OK. The store associate informed me that, because I paid via PayPal, she could not refund via PayPal so she refunded to my bank account. However, both returns were $8.95 short of the total on each ticket! I made a return to Home Depot, the same day, similar circumstances, and they were able to refund my PayPal account!?! I doubt that I will utilize JCP anymore. At this rate, they will go the way of Montgomery Ward, Sears and K-Mart...poor customer service.

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4:58 am EDT

JC Penney awful service

Awful. Terrible. Horrible.
the worst return experience with their store... My return was 5 days over 35 days return period. And everything they offered was a simple store credit. No exceptions for loyal customers in this case! What kind of service is that? Managers were extremely rude asking me to not shop with them again. But you know, you don't need to ask for it, I will never do it again. So unprofessional. AWFUL!

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5:27 am EDT

JC Penney appalling

I was a witness of how a manager was yelling at 3 other employees in front of customers. He yelled something like: what were you thinking? Do you think someone cares about your problems?
He understood that many people were looking at him and probably felt like a king. But humiliating women in front of the others is not a royal behavior, it's a piece of crap and it doesn't make you a man, dude.
I felt so sorry for those women and I'm asking to look into this matter and not to ignore it.

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11:29 am EDT

JC Penney online order cancelled, reward lost

I received an email stating that I received a $10 reward. I found a pair of shoes I wanted to order online. I could not access the rewards. When I tried to log into the reward program, it said my email address was already being used. The original email I received did not contain the reward number needed to use as it always did in the past. After 20 minutes with no success, I called customer service and obtained the reward number which I wrote on a piece of paper. I order the shoes which were on sale for $35, used the reward and threw away the paper it was written on. Two days later, the order was cancelled as the inventory was no longer available. Weeks later, I tried to use the reward in a JCPenney store and was told I didn't have a reward. The clerk gave me the reward phone number to call. After being on hold for 35 minutes, I gave up. My order was cancelled on July 14th. I finally got through to customer service on August 21st and was immediately told to be patient, they were having problems with the system. I told her I already waited five weeks. I gave her my order number and was told the shoes were now in stock and she would place the order and credit the $10 reward. I asked the price and were told they were $60. No longer on sale for $35. I said forget it and still don't have my reward back.

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3:51 am EDT

JC Penney arizona jean shorts flex

I am very disappointed after wearing the shorts twice and washing the back pockets are ripping showing my underwear not cool I never seen such cheap material for a high price I will not buy anything from Arizona company ever again and I will surely let every one I know so they don't get ripped off as I did I noticed that others have made the same complaints for the same reason with there jeans ripping in the back pockets in a short time frame smh fix the problem or do something to not lose your customers

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9:37 pm EDT

JC Penney employee

We were back to school shopping at jcpenny in elmira, ny at the arnot mall we were there all day and we finally got to jcpenny around 4:00 pm today.. we were walking to the mens section and my boyfriend said o my there's a guy in leather coat and boots didn't believe him so we continued shopping down by the baby clothes and we had to go back down to other side for mens underwear and socks at this time it was 5:30pm I saw this kid walking in the isle black leather coat with a ride on it black eye liner bright red lipstick and high healed boots that went past his knees and oh my Lord the way he was walking was like the heels we're hurting his feet and they were too big was one of the weirdest things on my life so we were laughing to our selves my mother, my boyfriend and myself and we were looking in the underwear isle and he dissapeared so do it was probably 5:40 ish we were walking toward end of the underwear section and my boyfriend points and says look for clearance I look and this guy peeks his head out from behind the shelf in his hideous outfit rolls over on his hands and knees and walks passed us and I really thought he was on drugs I was so in shock he walks over and goes behind the cash register it was like slow motion and we turn to look at my mother and the kid walks over to a pole and hides behind it staring at us then he sees us see him and he took off somewhere else another employee came up to us and said do you need help finding anything I said no but that guy was just behind the cash register and he says yes he is an employee I said well he wasn't in dress code? He says it's casual Sunday we can were what we want is that an issue? Very sarcastic and I was dumb founded I was speechless and said never mind and we walked to check out and left. This boy did not have on any red shirt or a name tag nothing he was very suspicious and myself being a boss of a huge national corporation was so disgusted the way he was walking and acting how can you work in 6inch high heal boots that go all the way to your knee caps and a leather jacket when it's 85 degrees out I was speechless. I don't care if it was casual Sunday wear jeans and a t-shirt he looked like a drugged up weirdo I would never want him to assist me and the other guy that was very sarcastic about if there was an issue yes there was a damn issue of an employee with no name tag and didn't know how to work it in high heel boots!

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3:38 pm EDT

JC Penney a sales associate

I going to be honest I don't work for the store but my partner do. I work for Home Depot, Right next door. So our hours are pretty much the same. And I as a outsider. I see a lot. I see you have a sexual predator as an employee. Every break he takes he is sexing a different co-worker on the premises. Which is right on the blind side of the building. He acts like he is going out for air. And a female gets in her car and the are on the side of that building sexing. My problem and which should be yours as well. The sexual harassment policy and the protocols. Because if someone comes out and say something. And it can be a real problem. Now to my experiences I have had in the store. An associate in the Saporaha department had coursed me and belittle for no reason at all. I turned and asked her if she knew me. She then said I was her boyfriends estranged girlfriend. And when I saw who she was referring to. I let her know I was not her. But I let her know I did know his wife which was in the store. I let a manager know what was going on. I was quickly called a 🤥 liar. And I left that store. It was sad very much appalling that store really don't value there customers at all. Plus I would call this place a brothal than a department store. Sad 😭 but true.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JC Penney?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. Initial JC Penney complaints should be directed to their team directly. You can find contact details for JC Penney above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.