JC Penney
reviews and complaints

On November 21st we filed a claim for a refrigerator that was malfunctioning. Asurian sent someone out and determined the compressor had burned out so it was to be replaced under warranty. The parts were to be shipped to our address. Three of the four parts arrived. I contacted Asurian and they could not determine when or if the fourth part would arrive. I had to make numerous phone calls to JC Penny stores to finally get a number to make contact with a person. When I did speak with someone, they told me "I NEEDED" to check the boxes for the fourth part but at the same time they were telling me they could see the fourth part had not shipped. I finally spoke with someone who told me that this many days was outside of the time frame and JC Penny authorized a replacement fridge. We selected one and was told I would be contacted in and delivered in 5 days. That was three weeks ago. I finally spoke to someone different on the 19th of January and was told I would receive an email and phone call about the process to refund the money and pay for lost food. This is not acceptable as we have been over 2 months without a refrigerator and was trusting JC Penny to provide prompt and appropriate service, so we are out a lot more than just the food lose due to the refrigerator. So today I spoke with someone named Nick that is back to replacement of the refrigerator. At this point with the time frame being over two months we feel JC Penny should refund the 2999.99 for the unit and up to 500.00 for the loss and inconvenience this has caused. No one want to be over 2 months without a refrigerator especially through the holidays.

I am writing to say that I personally feel like I was ripped off with rewards that were earned with our credit card during December.

My husband had bought me some jewelry for Christmas on December 16 at the South Jordan store. We earned 3 $10.00 rewards. When I placed an order on January 17 for 2 of my grandchildren and my Dad's birthday, I thought I could use the rewards that we had earned while shopping for Christmas. The rewards that were posted to our account on December 19 had all expired by December 24!

This is crazy given the fact that I have just earned another ten dollars with my latest purchase, and I'm also being given till March to redeem this reward!

Because we are retired, we need to make certain that we pay our balance in full after we make a purchase! I was truly hoping that I could use the rewards we earned in December toward this latest purchase.

I ordered an item to be delivered to the store for pick up and was unable to do so due to covid in the household. I received an email 12/11/22 that the item was going to be canceled and refunded. It is now over a month later and there is no refund. I followed up with my bank and there is no refund pending. I checked with customer service today and they said they processed a refund 1/6/23 and it would take 3-5 business days to show up. I was given no amount no reference or anything and told to follow up with. When I said I had checked with the bank I was told to call the store. I ordered this from jcpenny.com I don't know why this is such an issue. I've never had customer service this bad. It shows why the company is losing business to other companies. It looks like I'm just going to have to pay for something I never received and can't get any help from this company at all.

Regarding JCPenney Order Number [protected]

I ordered two flannel shirts from JC Penney from my home in Canada before Christmas. I had them delivered to the address of my sister-in-law, who lives in Naples, Florida. We were going to spend Christmas with her before we left from Fort Lauderdale on a cruise of the Caribbean. The shirts arrived at her house and were there for me to wrap up as presents for my husband for Christmas.

However, I needed to make a return of this order, so I went to the Naples JC Penney Store at the Coastland Shopping Center on December 28th. We were leaving on a cruise, so I needed to get the return completed that day. Upon arriving at the pick up and return service desk located in the home goods area, the service representative tried to process my return but said there was an issue with their system (WIFI/Internet not working), so she could not process returns that were purchased at JCPenney.com. (only process store bought returns). She also said that it could come back on line anytime. I said I could wait, so I patiently waited while she processed others who were either returning items they purchased in that store or items they wished to purchase. After trying twice more to process my return, and me waiting in between, she finally called for some assistance. I explained to the service representative (aa gentleman) that came that I was leaving to cruise and then returning to Canada. I needed to make my return that day, as I could not come back and of course, I cannot return from Canada. He used his own phone, gave the store number as well as his employee number and spoke to someone at JCPenney.com to ask if they could process my return that way. Anyway, the customer service agent at.com was able to complete my return on the phone. In the meantime, two more people had come that were trying also to make a return of a purchase through JCPenney.com. The gentleman remained on the phone and started the processing of a return for the next customer in line. I waited for a short time for some kind of paperwork, but he said I was done and could go (between his conversing with the.com representative, so I left).

Later that afternoon, I received the e-mail for "ready to bring in your return?" for the above order! I contacted customer service by telephone to explain that I had left the return with the Naples Store, and that the confusion was because of them not being able to process any orders from.com. due to the Internet problem. [As a note, the customer service gentleman that was helping me told me that this is an ongoing issue for them]. The customer service representative on the phone assured me that the credit would show on my account within 10 business days.

I tried to send two more emails to customer service yesterday (January 15th), but have not yet received so much as an acknowledgement.

I am extremely frustrated and disappointed with the fact that my return has not yet been credited. It was not my fault that the WIFI was out and the return could not be processed as per usual, but here I am with charges on my credit card and no merchandise, because I returned it to the Naples Store.

Shipped Nov. 3, 2022 only partial order.Recieved slippers /customer order #[protected] was spplit due to mult pkg. Date invoiced 12/07/2022.

JCP Fulfilament Center claimed they delivered Invoice #R202-55834-3

1-08 weight zone 5 pkr 216 sort, Dec. 07, 2022 DOT. Description of order from Pennys ordered Oct. 31, 2022 a Liz Claiborne robe and socks for $239.76 order # 9194.

So even though they took a picture of my bathrobe and sock order, I never did plus there was no such items on my front porch or on my Ring Doorbell.

AS you can see, I was then told to notify ppolice by the [protected]@jcp.com that order # [protected] was never recieved by me, a neghbor etc.

police report #[protected] 9194 Glendale police dept.

On 1/6/23 at 10:00 a.m. I entered the store located at the Coronado Mall in Albuquerque, NM. The mall opens at 10:00. The employees of the store refused to open the doors to enter the mall.

They also pulled all the men's size 30x32 jeans off the floor. I believe Selina is the reason why JCPenney is discriminating against me. I have a traumatic brain injury from her uncle almost killing me and will contact a civil rights attorney if necessary.

I want to cancel my recent online order but they say I can't. I cannot return that item to their store I am far away from that store. I need help to tell or say to the delivery carrier not to send it or send it back. They said they couldn;t cancel the order because it is the wrong size the order number is [protected]

It has a tracking number 1zw934903810911 3 7 that is per email that important information was missing.

On Dec312022 @12pm I had an appointment wish Ava in the Dothan Alabama hair salon. I had a very specific haircut I wanted and brought pictures to make sure there would be no misunderstanding in what I wanted. My hair was butchered no where near what I wanted. I cannot glue hair back and to fix this mess my hair would have to go even shorter. I was not made to pay. My problem is I am now embarrassed and stressed over this. I can’t fix it. My husband won’t look at me.. All I got was an offer for someone else to recut it…that was not gonna happen.

Hello, I am actually trying to get anybody to finally fix the issue I keep having! I ordered items for Christmas online, no problem, then an hour later I get an email that tells me it was cancelled. I had to call customer service and it was put thru again only to get another email that it was cancelled again. Called customer service again, put it thru again, this time it worked. Did another order, same thing, and since the first was cancelled I wasn't able to use my $10 reward because it takes time to get put back on. I asked customer service each time if we could actually fix the problem so when I order online I don't have to go thru this. I was told you don't know what the problem is. I asked to speak to a manager and was told they would tell me the same thing. Now after Christmas I have to do a return and needed to order a different item. Not sure yet if I will have issues with return but ordered another item to exchange, my 10 reward is not on there and guess what, it was cancelled an hour after ordering so I will have to call again. Please help, this is getting ridiculous! I also filled out survey on what is happening and never got response.

Thanks,

Dana Monahan

Hello, I am actually trying to get anybody to finally fix the issue I keep having! I ordered items for Christmas online, no problem, then an hour later I get an email that tells me it was cancelled. I had to call customer service and it was put thru again only to get another email that it was cancelled again. Called customer service again, put it thru again, this time it worked. Did another order, same thing, and since the first was cancelled I wasn't able to use my $10 reward because it takes time to get put back on. I asked customer service each time if we could actually fix the problem so when I order online I don't have to go thru this. I was told you don't know what the problem is. I asked to speak to a manager and was told they would tell me the same thing. Now after Christmas I have to do a return and needed to order a different item. Not sure yet if I will have issues with return but ordered another item to exchange, my 10 reward is not on there and guess what, it was cancelled an hour after ordering so I will have to call again. Please help, this is getting ridiculous! I also filled out survey on what is happening and never got response.

Thanks,

Dana

I placed an order for 3 dresses of $111.97. However it says delivered but we did not receive it. They said they put it in the mail box but my mail box is small it won’t even fit a package. I spoke to J.C. Penney online they could not help me. I also spoke to 2 supervisors and stayed over an hour over the phone and they still could not help me get a refund or resend the order. I also went to the store and there they said they can’t do anything because it’s online order. The 2 supervisors that I spoke to were rude and each one was telling me a different “solutions” and they refused to refund or resend the order. I have ordered from JCPenney multiple of times and I never had this issue.

I ordered diamond earrings on Dec. 4th and tracked the earrings to ups in Bedford Park, Il where they have been in the same faciltiy since Dec. 10, I called JC Penny numerous times and was told they would be here Wednesday by them. How can J.C Penny see that and UPS had no tracking info since Dec. 10. Fearing the worse I put a claim in at UPS and the claim was approved and sent to JC Penny. I have been calling JC Penny because I want the charge of $493 off my card since I have no earrings. I am tired of getting the run around from these over seas employees. I asked for a supervisor and no one ever answered and was told no supervisors are available.

I get emails telling me I have rewards, I click on them, sign in, but I can never get past the view rewards page. I enter the requested information, click enter, and am sent back to the main 'view rewards' page. Total pain in the neck. Why is this so hard - unless you don't want me to use rewards. I feel like it's programmed incorrectly. Or you don't want people to access the information. Why is there only a phone # for cust. svc.? I don't want to get stuck on a 2 hour phone call, I just want to see if I have rewards, how much, and maybe use them. If that's not too much trouble.

My mother in law gave me a christmas present that she purchased thru your website on line. She did not give me a gift receipt, but she has done this in years past and I was able to walk in and exchange for an instore credit where I turned around and exchanged for a different item. This year she had it in the bag the online order was sent in and I mentioned she always purchases online. All they could do was credit back her credit card. This made it awkward for me to tell her I returned her present. I was so furious that I immediately called her and told her what happened. She was upset too, but we will work it out and I intend never to shop at JCPenney again and I think she will be hesitant to shop there either. The people in line behind me also found this policy wrong. Since there wasn't enough workers working, we had a chance to talk while waiting. JCPenney operates in a world where Walmart, Amazon make returns simple and fair and you are not competing well with that. This all happened at the Turtle Creek JCPenney in Hattiesburg Mississippi. 12-19-22 Store 2690 Term: 094, Tran:6371, Date: 12/19/22 Time: 12;57 PM Assoc: 0655. I did see on your JCPenney Holiday return policy "JCPenney monitors return activity through the use of a third - party service and reserves the right to limit returns or exchanges with or without a receipt." That seems vague and leads me to believe they made that decision on the spot.

I went online to JCPenny.com and placed an order. When I went to check out, that's when I realized that after having spent almost four hours picking items out, not all would be delivered before 12/16. So, then I had to spend more time removing items what wouldn't arrive before 12/16.

Imagine my surprise when I went to track my order on 12/14 and it said it wouldn't be delivered until 12/16! I was so upset! Why was I told it would be delivered 12/14 if that wasn't going to happen?

To make matters worse, now I'm told that I have to contact the delivery service to either get them to return the order to JCPenney, or to see if they can get it here before 12/16. Apparently, once it leaves JCPenney's hands, everything becomes my problem! Of course, all of this occurred because of the incorrect delivery date that JCPenney gave to me to begin with!

Even more insulting is the pop-up that comes when I click on "Desired Outcome" below. It says, "The company can't read your mind and, therefore, can't decide what you want on your behalf." Is that the reason you didn't realize that I would count on the date that you gave me when I ordered the items? Accuracy and honesty up front would have been nice!

After spending almost $500 in the last month using my JCP rewards account, I received $40 in rewards. I logged into my account and saw that my rewards expired in Jan. I assumed the rewards were all together. When I logged in today (12/13) to use up my rewards and make a purchase I saw that $30 of my rewards expired on 12/11. I called customer service to see if there was anything they could do to help out a loyal customer since it had only been two days, and I was told no. I asked if they could at least issue a $30 coupon and they refused. I spoke with a lady named Chirita before being transferred to a supervisor. The supervisor told me that the bonus rewards that I received on 12/1 was just randomized and had nothing to do with my previous purchases. I find it hard to believe that any company would give a random customer $30 in rewards in three different forms all on the same day. It's very disappointing to see that nobody in "customer service" was willing to make it right for the customer as if money was coming right out of their own pockets. I bragged about the good deals I found on JCP.com, but now I'm going to tell people to shop elsewhere. I could see if it was very expired, but two days is something reasonable to work with. Very sad to see a company have no compassion, especially with the holidays right around the corner. I consider myself no longer a JCP shopper and will take my business where it's appreciated.

I have done business with Jc penny for 43 yrs my parents before that. However I stopped last here. I just want to tell the reason why. During last years Christmas season all I heard joy peace and happiness but not Christmas I assume your scared and that's when I determined you aren't the company my family loved so much. Turn your back on Jesus and wonder why bad things happen quit trying to be politically correct. Although he passed away my cousin was in the upper upper management of Jc penny. Don't believe those folks would have done this.I'm only one customer well my whole family has stopped shopping there as well. I just had to comment because your commercial played and it makes me sick. You are afraid to say what the season is about it's CHRIST. May you all have a wonderful Christmas and maybe you will change and I will return. I'm a holy roller but I just had to say something. Thanks Merry Christmas