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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JC Penney reviews & complaints 1396

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11:49 am EDT

JC Penney salesperson in ladies apparel

I was told that items could be ordered if not on floor. The salesperson tried to order a size 16 Liz Claiborne black jacket for me but could not find it her on computer. She then told me that I could find same item in a size 14 in Women Plus but I could not find item. When I told her that I could not find item she should of immediately called a salesperson to where I was. This should always be done. This looked VERY bad on store. I left empty handed not taking advantage of 60% sale & will tell all of my experience.

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11:27 pm EDT

JC Penney the cashier named allie at the tupelo ms location

Hello!
I am complaining about an employee of yours at the mall at Barnes crossing location in Tupelo ms. I went in a bout a week ago to buy some clothes and asked for assistance. She blew her breathe at me and rolled her eyes like she didn't want to help me. I immediately put my items back and Left. I spend a good amount of money with your company and with employees like her I won't be spending another dime there.

Have a wonderful day!

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3:48 pm EDT
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JC Penney photography

My name is Mercedes and I am very upset with your photography manager. I went last Saturday to take pictures of my daughter for her birthday invitation . We took atleast 30 minutes putting the invitation together. By the way her birthday party is already next Saturday. I go to pick up my invitations and turns out the lady that helped didn't add the invitations into my order. Oh my goodness I wanted to cry so bad. It was my first time ever going to Jc penny to take my kids picture and the last. This really sucks. And the manager wasn't even professional about being sorry. Worst experience ever. I need somebody to call me back because this is not fair. I am still angry

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5:54 pm EDT

JC Penney sports fan shop

Do not order any items sold through sports fan shop. JCP will charge you for the item which never arrives. In store pick will not cancel the order even though it hasn't arrived, your told to call the 800 number and they tell you a representative will call you back in 48 hrs. 48 hrs later no call back. You have to call them, be placed on ignore for 16 minutes, when connected they tell you only the original store pick up location can cancel the order. REALLY! Such a complete run-a-round. Once you finally get through to someone and get the item cancelled it takes an additional 5 days for the credit to show up. In summary, 30 days wasted, no Ohio State t-shirt and still waiting for the credit.

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5:05 pm EDT

JC Penney reward points and certificates

On 8/21/17 I purchased $1016.06 in custom blinds. The blinds arrived about 6 weeks later. On 10/9 I returned one damaged blind and ordered the same replacement. At that time, I asked the clerk whether my points or certificates showed on my account and was told no, and she gave me the phone number to call the Rewards Program. I did so today and spoke to LaTrea and her supervisor, Calvin. LaTrea told me that I had 2 email accounts ([protected]@msn.com and [protected]@q.com). The points went to my msn.com account. I haven't had that email account for probably 20 years. I asked LaTrea to combine the two email accounts, as that is an old email no longer used. I assumed then that I should have use of my Reward certificates.

After talking to her supervisor, she came back and told me that the good news was that I had earned 5 certificates, but unfortunately that they had expired about Oct. 22 (if I remember correct). She seemed to giggle at that. She said her records showed that they had sent me a reminder about 7 days before they expired and couldn't reissue the certificates.

I then spoke to her supervisor who didn't even listen to my issues, only went by what he had heard from LaTrea. He said his records showed they had sent me emails several times. He said the information I received from the store clerk when inquiring about my points and certificates was false information. He said he would send in my complaint to Corporate. Obviously, you wouldn't be hearing my side of the issue; thus, I am writing to you now.

By the end of the conversation with Calvin, I was irate. Being a platinum card holder and having a JCPenney card since 1983, I couldn't believe the way I was being treated. I definitely didn't feel the "feel-good loyalty program" that was advertised.

1) I can't even remember the last time I may have used Rewards points/certificates - if ever.
2) How was it I had two Rewards accounts; one with an email I haven't used for over 20 years.
3) If indeed I had two Rewards accounts, why wasn't the most recent one used.
4) How is it that the store clerk didn't show any Reward points or certificates when I inquired on 10/9.
5) I will continue to maintain that I never received any email saying that I had Reward certificates (or I wouldn't have asked on 10/9 at the store) or any reminder emails that they were expiring. If I had, I would have jumped on it! I don't know what email they sent the emails to and I wouldn't expect them to come in as spam. I keep my deleted emails for a month before I "empty deleted items."

The ideal solution would be for JC Penney to reissue me certificates that I believe I am do.

Peggy Winston
2317 48th Ave
Longview, WA 98632
[protected]@q.com

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1:00 pm EDT

JC Penney “customer service”

So glad to pay off my JCP card today after I called and canceled after having it less than 3 months due to your Mount Juliet Tennessee store manager. What an absolute [censor]! Hope this this store closes and I'll be there to laugh when this [censor] doesn't have a job! If I hadn't been 2 hours away driving, I would've come in the store to make him talk to me like that in person.

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10:26 am EDT
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JC Penney sephora cream samples

There is a video in facebook that announces the closing of your store and that sephora was giving "free beauty samples' based on 4 simple skin questions by" only paying $5 for shipping". As I have been a client of jc penney forever, I just went on and ordered my free samples for a limited time before the store closeout. The sent two tiny samples by mail to my address. After a month, the bank charged me with $ 92.97 so I went to my bank, cancelled the payment and changed my card. To my surprise, one more charge for $ 92.97 came. My bank made the claim and were informed that I had agreed to the terms and conditions of sephora and therefore they had to allow these payments. When I called a company named"brilliant beauty"I was told that I did not cancelled my ' subscription" and therefore agreed to pay for these samples. They did nor send any more product. I spoke to the supervisor and he explained that it was not their responsibility for I had nor cancelled the subscription I had not made! This charge for $ 185.94 has been paid to this company using your name. I am trying to get back this amount for I consider it represents a scam. They gave me euphoria's (I do not know what is their relation with sephora) to make this claim: [protected]@try/euphoria/skin.com. As you can see, I have been caught in a facebook scam under your name and will highly appreciate if you could assist me in this matter. Maria hernandez [protected]@yahoo.com (Ph. [protected])

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8:21 pm EDT
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JC Penney fraud credit screening by employee and big and tall section

Hello,

My name is Brandon West and I was in your JCPenny Store in Anchorage Alaska and was scammed by your cashier when he was checking me out with my purchase.

At the time I was buying some clothes the cashier asked if I wanted to join JCPenny club to get an additional 15% off my purchase today. I told him I did not want joint anything that required to run my credit report.

I told him I was in the middle of rebuilding my credit and I know I dont have the credit yet for a JCPenny Credit card and in fact I was saving to buy a house. I told him if they run my report I will be denied and it will ding my credit which I don't want.

He then told me that the promo wont run my credit and he will make sure that wont happen. I was already skeptical and I should have not believed him, however in the end I did believe him and he signed me up. Well I got this in the mail from the credit company that you use that you checked my credit and denied me. I also check with my credit report that I have and it shows that JCPenny did check my credit report and I did get dinged for that check and denial.

I am really upset and and I feel I was scammed by your employee so they can meet what ever quota they need to meet for your company. I was lied to and it effected my credit as well. This is unacceptable behavior by your employee and it affected my credit as well.

I would like JCPenny to look into this matter and insure this does not happen again.

Also while I am writting you this letter, I am a long term shopper of JCPenny and I spend about $1500 or more a year on clothes. I buy from the big and tall section that you have in the Anchorage Alaska store. That section has declined very much in the last three years and needs your attention immediately. The money I spend is lower every year because of the no inventory that you keep there. In order to be a big and tall section you need big and tall clothes. I am very tall at 6'4 and big as well and need 5XL shirts. When I first starting shopping three years ago at your store you had many 5XL shirt. Today at your store you have 1 shirt total that is a 5XL shirt and its a bright green shirt that nobody would buy. You have plenty of pants for me however you have no shirts that I can buy. Yet you still advertise a big and tall section. If you have no inventory then why keep the section and if you have no inventory then it does not make any sense for me to go to your store to just buy pants. I have always been a good customer and I would like to stay one because I like your prices, but you need something for me to buy in order for me to stay as a customer. That department use to be good for over the past three years it has gotten horrible and declined completely.

Thank you for your promt attention to both my issues.

Brandon West

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6:18 pm EDT
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JC Penney service

I was at JC Penney in Palestine TX when the manager Megan and sales person Jessica was very rude, bras was on sale buy one get one they didn't honorary the sale, I asked for there names Jessica stated you can have my name She had put out the wrong sign and said she didn't care and went on an on, Megan said no she wasn't going to honorary it after she heard Jessica day she put out the wrong sign, it's false advertising when you don't sale things for the prize you advertised

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Shaun R.
, US
Oct 27, 2017 12:13 am EDT

Check with your state's division of Consumer Protection.

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K
3:38 pm EDT

JC Penney order not fulfilled

I ordered two makeup products on 10/5/17. As of 10/18, they still were "pending shipment" so I called customer service. She said it would get processed soon. I called back the next day as that wasn't satisfying to me. on 10/19 the woman said she would research and give me a call back. She didn't. On 10/24, I spoke to a supervisor who gave me an explanation that the computers at Sephora didn't receive the order from JC Penney so the order would not be filled and there was nothing they could do despite being able to verify and view the order. I would have to be sent a gift card in the mail to refund the portion I paid with a $50 gift card. Two days later I still was seeing the order active in the system so I called again. First time, the woman placed me on hold without telling me, told me she saw my gift card had a balance so there was nothing else to do (it didn't have a balance) and then disconnected me when I was speaking mid-sentence. I called back and another representative seemed helpful at first and explained it does take time to process a cancellation. THEN she placed me on hold for OVER 30 minutes without so much as coming back on the line to check in. This is the definition of bad customer service. So to date I have no products and no $50 refunded. Essentially they just took my $50.

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12:50 am EDT

JC Penney customer service

To Whom It May Concern:

Hello, my name is Emely Martinez. I am from Lompoc, CA and have a complaint about my experience at the Sephora located in the JCPenney store in Santa Maria, CA. On Saturday, October 21st, 2017 I went shopping to Sephora in search of a new foundation I wanted to try from Rihanna's Fenty Beauty line. When I walked in around 1 PM it was quiet in the salon. Not very many people so I assumed that I would be in and out with what I needed. I went in search of the product I wanted and noticed I hadn't been greeted nor asked if I needed help so I took it upon myself to ask because I thought maybe they didn't see me. When I asked a male make up artist if I could get help with getting matched for a foundation he immediately agreed and began walking with me to where the foundation was located. During that process another female make up artist who was also an employee interrupted him and asked him to go help another customer. Although I thought it was rude that she just interrupted I simply thought she might've been before me. The female employee then tells me she is making a list of people who need help and that I would be first as soon as one of them was finished. I was told to wait so I walked around the salon but stayed close. During the first 15-20 minutes I kept being told by the same female that I was going to be helped soon. I waited an you and 10 minutes and no one acknowledged me or asked if I still needed help. So finally after feeling frustrated from waiting around I went up to another female employee who had blue hair and she was very welcoming and friendly. She heard me out and instantly helped me with a gracious smile and attitude. She mentioned she was the senior make up advisor or something along those lines. I was very pleased with her help and was on my way to the register. The product I wanted was out of stock so she had advised me to order it up front after checking its availability online. The cashier that helped me was a JCPenney store associate not a Sephora associate and I'm not entirely sure he knew how to handle transactions. When ordering the product he didn't ask me for my name or my address on my email even though I tried giving him my Sephora VIB card. I did that transaction first and the order number I got was [protected] which was correct but the name and address location was wrong. I didn't catch this error until I got the email that it shipped where I wasn't given a choice to change the address and name. This is very frustrating because I have never had a single bad experience at the Sephora stores I have been to including the ones inside JCPenney. I would like a refund for this unpleasant experience as well as the product I purchased. I think it's very unfair that I am spending 30 minutes writing a complaint to the company when this can all be avoided with proper customer service training for employees.

Thank you for your order, Nadine
order number: [protected]
order date: 10/21/2017

shipping
shipping address

Nadine Rangel
610 BLUEBELL PL
OXNARD CA [protected]
Phone: [protected]
gift wrapping
no gift wrap
payment
payment information

Visa **********5815
expires 06/19
billing address

Nadine Rangel
610 BLUEBELL PL
OXNARD, CA [protected]
Phone: [protected]
my bag Some items in your order may be charged in separate transactions
status: Shipped
method: HOME DELIVERY
routing : UPS
invoice number : R47555157
attention
THESE ITEMS WILL SHIP FROM THE MANUFACTURER ON THE DATE INDICATED BELOW.
MAT LNGWR FNDTN 270 ONE SIZE
4420293
qty: 1
status: In Stock
date shipped: 10/24/2017

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12:35 am EDT

JC Penney completely unprofessional

I placed 2 orders on October 12th, it is now OCtober 25th and I have not received either item. I tracked the items daily just for the tracking information to be uploaded, then later pulled and stating that no information could be provided at this time. Which was a complete inconvenience since these items were purchased for a bridal party and didn't arrive in time. After speaking with 6 customer service reps I was informed that I would be getting a call back from a supervisor on Friday October 20th. I allowed 72 hours and never got a call so I then called again and spoke to another supervisor. She informed me that the items were delayed due to a warehouse issue and that she would submit a ticket to see what the issue was. Today October 25th I called yet again and asked to speak to a supervisor just to be informed the last supervisor never submitted for a ticket request. I yet again explained the issue and wanted to know why I haven't received items that were purchased on October 12th, Amanda (the supervisor) that I was speaking to told me that she wasn't able to pull up any tracking information which I already knew because I had been checking it daily, she then proceeds to tell me that I have a few options and if I would like she could issue me a refund, I then informed her that I wanted the items and they are for a bridal party, she then began to laugh and due to my frustration already I told her I didn't think anything was funny. She goes on to tell me that she had a similar situation happen to her recently which does not pertain to my issue nor helping me solve it. I then asked her for her name and hung the phone up. This has been a complete inconvenience for me with the delay in communication and warehouse issues, I have had to go out and purchase shoes for the bridal party the night before ( completely stressful spending 8 hours finding the right shoes for the right dresses) I will not be ordering from jcpenny again and have no intentions on ever shopping here again. Everything was handled very unprofessionally and it's dissaoointing.

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donah5346
, US
Oct 27, 2017 1:17 pm EDT

I won't be shopping there again. After losing 35 pounds in 3 months due to health issue I had to order as they don't have talls in our small Penney's. Well, I didn't know what would fit. After many returns they would not let me return anything for 60 days. So I had to sit on over one hundred dollars worth of clothes. Never will I shop there again! And your customer service sucks!

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3:11 pm EDT
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JC Penney returns

I received a birthday gift from and friend. It was a shirt and she gave me the receipt in case I wanted to exchange it. I went to jcpennys in trussville Alabama and they said that if I exchanged it they had to key in the receipt and that the money would go back to her credit card. I didn't want that to happen so they tried to do an exchange without the receipt and it only gave a 24 cent credit. The shirt was around $22.00. That is so wrong. I had picked up 2 shirts to purchase but since they couldn't give me credit on the gift I left with the shirt I wanted to return. How can you get away with only giving 24 cent credit when the receipt said she paid $22.00. She had purchased it 3 days earlier. I am very disappointed in the way I was treated and the way you do business. All I wanted to do is exchange it for another shirt.

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1:22 pm EDT

JC Penney establishing new account rather than increase my account

Good day:
I have tried to resolve my issue with customer service but I am not getting any where. My issue is that I purchased items at the Fayetteville, GA JCPennys. I already had an account. The sale's rep. ask if I would be interested in increasing my limit. I agree. The sales rep did not increase my current account balance, he reestablished a new account. Now I am receiving two bills for JC Pennys, one due on 25th of the month the other due on the 27th of the month.
I called several times. I was told that a complaint will be filed on my behalf back in September...that was never done. Each month I paid my bill, I would receive a call from JC Penny's credit about my account. When I called back, they did not have all my information for the newly established account yet had the correct information for the previous account. My information was updated, late fees were forgiven I was told I would not received a card the newer account.
I did receive in the mail his week, two red jc pennys card. Prior to the offer to increase, I already had a gold card. I was told I would not get a another card but I did.
I asked several time to simply combine to two of accounts so that I am able to make one payment. I was refused and told one thing a JCPennys staff over the phone and then something other than what I was offered and told was done.
As it stand, I am to receive two bills in one month. The accounts will not be merge because the sale's rep established a new account rather than increase my credit limit.
Again, I am asking to combine accounts as it was not wished to establish a new account just to increase my limit. This was no fault of mines. I understand people may make error but why should the consumer pay for sale reps mistakes, errors and incompetency.
I was last told to go back into the store where and resolve there.

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7:52 pm EDT

JC Penney deceptive sales practices and inept service

I am totally done! I ordered two table lamps and a floor lamp online during the Columbus Day "sale". After the sale, they were $40 cheaper! Since they were delivered separately, I had schlep to the store twice to return the lamps to get the better price. Tonight I found out they credited me the cheaper price on the return of the table lamps - not the higher price that I actually paid. The jcp.com manger I spoke with via telephone told me I have to go back to the store again for the FOURTH time (the replacement floor lamp was delivered to the store, not home as it should have been) to get the proper credit. The JCP credit card card company's automated system does not even recognize that I HAve an active account. AND when I tried to file an online complaint to JCP.com, I hit "send" after composing a message that fit within their limited characters requirements and it returned an error message that mine can't be delivered on their busy server. No kidding. I do 90% of my shopping between JCP and Amazon. I no longer have any incentive to purchase at JCP much less retain them as my one and only store card. This long term relationship is over.

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12:20 pm EDT
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JC Penney order I placed october 4th order#[protected]

I ordered 4 items and only received 3 items and did not receive Spiderman Graphic TShirt Juniors Item# 660-2590size xxl . I waited a week after I received the rest of the order to call. When I called they didn't know why it wasn't sent so they wrote a note and supposedly sent the shirt. Another week passed I called again Friday Oct 20th the lady said to reorder it Monday... I don't see why I had to wait this long for a T-shirt ..I needed it as a costume piece. I called today and now T-shirt is way more And I have to pay shipping on top of that! I have never had a problem with online orders. I don't know why I never received an email explaining why I didn't receive shirt or anything.

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3:53 am EDT

JC Penney awful

What. A. Mess.
I ordered some items online from their store.
Needless to say, all my life I have been living in my town, I never moved anywhere, never changed my address (except for college years, but it's been ten years, so it doesn't count).
I don't know how, but they confused addresses and sent my order to someone else. I would have never found it out if they hadn't called me to ask whether I liked dealing with them or not. I had no idea!
I said I never received my order and they were like oooops...
Next iteration was terrible. I tried to find out how to get a refund. They refused. The order was delivered, the recipient signed the papers.
So what? It wasn't me!
Please, stop this mess. It's so ridiculous, guys. I want my money back, I have the right to get it! Scammers!

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7:14 pm EDT
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JC Penney customer service at jcpenney location at shops at montebello

On the afternoon of October 21, 2017 my boyfriend and I walked into JC Penney at the shops at Montebello. Upon arriving we began to look at the shoes I wandered off to look at girl shoes meanwhile he tried some shoes on immediately an employee came from out of nowhere and made it a point to ask my boyfriend "you like the shoes? Are you going to buy them?" And my boyfriend responded "well yeah I'm not gonna take em" and he came over to me and said "this is messed up why do they think I'mma steal the shoes?" And we saw that same employee walking away and saying over walkie talkie "I'm going to need police sent over here" it was unbelievable not even 5 minutes inside store and we already were being harassed. The whole shopping experience was uncomfortable as if we were the only ones shopping that afternoon, with staff following us and constantly asking if we needed help or if we needed a bag and at some point I responded and said "oh no I wouldn't want you to think we're gonna steal anything by putting something in your mesh bag." When my oyfriend attempted to pay the cashier was even rude enough to say each price of the item we wanted to purchase which was very unnecessary. With any other cstomer he never did that and the implication with that was almost as if he doubted whether my boyfriend could pay for everything. Todays experience at JCPenney was appalling, extremely unprofessional, and the stereotypical measures being executed by employees was even more despicable and only made the representation for JCPenney a very poor and embarrassing one. Every other guest at store was treated with the minimal respect and hospitality that any business gives to it's customers however today my boyfriend and I were singled out and harassed and judged and sterotyped in a very shocking and unacceptable manner

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6:18 pm EDT

JC Penney the appearance of your waldorf, md store

Please see the attached photos of this dump. It appears no one has spent any time nor attention to the men’s section. The photos say enough. Looks like a tornado went through there! I used to spend a lot of money in this store as well as my father. These days there are no ties married with shirts and if there are whomever is doing the matching needs a new job!

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9:36 am EDT

JC Penney employee

I would like to put in a written complaint about a cashier called Esmeralda working on 10/19/17 around 7:00 PM at the children's cashier. I was next in line waiting (under the sign that says line starts here) and this cashier decides to help some other lady who cut in line. When I stated that I was next in line should be my turn, she said she didn’t know what to do and that picking up online orders was closed for the day. I had the other customer yell at me calling me "Bit%$". Two mayor things that are wrong here: 1) if you have a big sign that says line starts here, then cashiers should respect the fact that I am waiting in line and should follow whomever is next in line. 2) Esmeralda lied by saying that I couldn't pick up my online order cause that department was closed. 3) I was educated enough not to follow the insults by the other customer but I believe that employees should know how to handle these situations. Very unpleasant experience at this store of yours.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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Use this comments board to leave complaints and reviews about JC Penney. Discuss the issues you have had with JC Penney and work with their customer service team to find a resolution.