JC Penney
reviews and complaints

Over the past year I have purchased around 6 or 7 pair of jeans from jcpenny here in Harrisonburg Va. I have always been a big fan of Arizona jeans. But now I am really considering never buying another pair or even buying anymore clothes from Jcpenny. I now out of the pairs I have bought over this year I have 3 pair now. Every pair I have had. Has split open around the back pocket or in the crotch of the jeans. And then it is a hassle to get anything switched out. I am really disappointed in Arizona jeans right now. You guys were my favorite jeans.

I purchased these booties for the inclement weather we have in the North East. I bought them in store at the Warwick Rhode Island location of JCP.These booties are unwearable due to the rubber smell which is overpowering. I am a valued regular customer of JCP and these booties are not in line with JCP quality. I would be happy to send them back to you for a store credit. Please advise.
Regards, Wendy H. Feinstein

Is their a reason why longs are no longer available? I am tall and a 30in inseam does not work. I've always bought arizona jeans in longs from jcpenney and loved them.  I'll have to shop elsewhere now for Jean's, but it sucks because Arizona were a great fit. I've looked at a bunch of places where Arizona jeans are sold and no longs are available anywhere. Tall people exist! I'd rather not have high water pants.

I have had these jeans for approximately three years and they are my best pair. I had just noticed today that they had a tear from the back seam of the seat of the pants and I had been walking around in public. It looks like the material got torn from the seam! Maybe it was a bad sewing of the back seam itself? The rest of the jean material is fine. I would like to get a replacement. Hopefully the same make and design. They are size 9
Tina Ames
173 Rt 16B
Ctr Ossipee NH
03814

I want to JCPenney's and had an exam and everything was fine I went back to get my glasses they said that they offered a 10% senior discount.
I found the glass frames that I liked and I was really excited about it they were $339 I have Vision Care that I pay for every month to the post office they cover $330 of my frames . That would be more than enough to be able to get the frames that I wanted use my insurance and use my discount that I was told they offer. I have very good vision coverage and when I went to leave I was told that I owed money I asked for and they said they only give a discount I mean about the insurance does not cover which is $9 so they were going to give me a $0.90 discount. I feel like I'm getting punished for having insurance if they offer a discount then I should be able need to use the discount with or without insurance.
They either give one or dont give one. I ended up settling for another pair of frames. When I went back to get them they had put it in the wrong prescription so they had to resend everything back in again. I did ask Venture explain why they only gave a discount on the $9 but nobody seemed to be able to tell me they said they were under contract with my insurance company another not I can go wherever I want glasses until they answer was bogus now $9 is $9 but $0.90 they're arguing with me for $0.90 I will tell everybody that I know what they did so instead of me being good referral they're not going to get any referrals

My son has had this coat for less than 2 months and the zipper recently fell off because some of the teeth are missing towards the bottom of the coat. I bought a larger size so he could grow in to it and also wear it next winter and now he can't even wear it this year because it will not zip up properly. I am unable to take it back to JC Penney because of their 45 day return policy. I would like a full refund or a new coat!

My 7 yr old has had random holes poke through all of his Arizona jeans. All in the crotch/butt area and nothing along the seams. This is odd, and the only clothing that has done this in our family of 5. He is not have rough on clothing and the knees almost split with in a month of purchasing. First time purchasing and I will never purchase this brand again. CHEAP MATERIAL!

> Ordered 2 pairs of Haggar men's dress pants. Both were ordered in my size (36x31). One pair was fine. The other pair was the wrong color at AND wrong size - by a lot. Went online to request exchange or refund, fully expecting an easy process beginning with a printable UPS label or some such. Instead they expect me to package up the incorrect item, write up and explanation of what happened, take it to the Post office or UPS and ship off to JCP at my expense---and TRUST that I'll get a refund some day, with no mention of the shipping charge.
> To avoid all that, tried filling out a form I found online for JCP customer service that seemed perfect, except it crashes with a "Sorry our messaging system is not working, ...try later.
> Finally called 800 number and held for 5-10 minutes before getting an option to get a call back. They called back in 10 minutes, put me on hold, then disconnected.
> Gave pants to co-worker and will never buy for JCP again.

I ordered Christmas presents from JC Penney website on 11/9/2019. Order# 2019313412824270. The items were a J. Ferrar kinit beanie, Claiborn Mens Y neck long sleeve cardigan, cubic zirconia 3 stone engagement ring, white sapphire pendant necklace and a mickey mouse pendant necklace.

I spoke to a JC Penney representative on 11/16/19 because I was wondering what was taking so long for my items to arrive. I was informed the items had been delivered to an old address: 1860 Corte Amarillo in Oceanside CA. an address where I no longer reside. I live in a different state now (see address below) and I explained to the representative I can not retrieve my packages. He gave me your UPS tracking info and number said maybe UPS could help me. Needless to say UPS was not helpful and said there is nothing they can do to recoup my money and they will not return to the address to pick up items unless instructed to do so by JC Penney.

I would like replacements on the items if possible or a credit for the 114.49 charged to my card. Please let me know if you are willing to help me recover the items or compensate me.

Thank you,
Melba Dubose-Donaway
3038 Blantyre Bend
Round Rock, TX 78664
[protected]@yahoo.com

P.S.
I waited several days to cool off because I also sent an e-mail to your customer service and got no response. also, I was very angry but did not want to take it out on a telephone operator who doesn't have any power to fix my issue.

I have bought at least a dozen pair of men's Arizona Jeans in the past year and EVERY pair except two of the darkest wash have torn on the inside of the back pocket. These are the original bootcut. VERY disappointed in the quality. These are the only jeans I can find for my son since he wears a 28x36. Lots of money wasted. Your jeans use to be better than this.

I have St. John's Bay jeans and decided to order more pairs online since my size and the type was not in the store in Calumet City IL. I had to return them because one was marked with 2 different sizes and the other did not fit the same as the ones I had. Then I had to return an area rug because it came apart during the first wash. They are called, "Washable Rugs". I found a comforter that I really liked and ordered it. I didn't hear anything for a couple weeks and then contacted JC Penny after about a month. First there was no record of it then it was suddenly found after I told them how upset I was. I washed the comforter. All the bunting inside clumped up into bumps and it shrunk on the top side making it loose between the buttons sewn into it. It looks horrible. I am done with JC Penny.

I purchased an Arizona Jean Company winter coat for my daughter less than a month ago. I hoped it would be her winter jacket for the whole season. She has worn it about a dozen times and has not done anything strenuous in it- mostly just to and from school. She is generally not hard on her clothes either. Today I saw it already has 2 seams ripped out. I am generally disappointed in the quality for how much I spent on the coat.

I purchased these boots at the Century 3 Mall location in West Mifflin Pennsylvania. I have wore the Fiesta today in the rain and my feet were soaked! My sister wore the Sina and stepped in a puddle and her feet were soaked. Why would you sell boots in the East if they aren't waterproof? It is EXTREMELY uncomfortable to walk around with water in your shoe sloshing around! I bought these because I've worn similar boots for winter with absolutely NO PROBLEMS! I WILL NEVER BUY YOUR BOOTS AGAIN!

Re: order #[protected]

Didn't have shirts on sale in store, had to order on line.
Ordered 8 shirts, different colors.
Took 6 days to get email stating order was shipped.
Took 2 days to get email stating package was delivered.
Didn't get package.

Called in to say no package.
Was instructed to call back in 3 days if no package arrived. Was instructed to file a complaint was USPS.
Did not receive package in 3 days. Called back. Was instructed to call back "tomorrow" if still didn't arrive, due to weekend.

First attempt at USPS was unsuccessful, didn't know shipping from address and did not see the box for shipping address unknown. Second attempt to file a claim with USPS was successful and is in process.

Called back next day and was given a rude customer service operator. I was put on hold multiple times and kept being instructed to answer the same question repeatedly.

I was told I could have a refund. I said I wanted the shirts.
I became angry, frustrated and could no longer communicate adequately.
I told the service rep that I would hang up.

I still haven't gotten the shirts.