JC Penney
reviews and complaints

So I went in to see about making an appointment for my hair at the salon the girl that was there set me up to come in last Saturday my appointment was at 1:15 p.m I was there til after 9 p.m she didn't do what I had asked for at all she had gave me a coupon prior to my visit for a 50 dollar cut and color I asked at the beginning of my appointment if I was going to be able to still use it she assured me I would be able to... I don't know what she has done to my hair but it it orange I went to speak with another professional and she told me there was no reason I didn't get what I had asked for! I was there for 9 hours and at the end she started to blow dry my hair then stopped with it still soaking wet it still had chemicals in it because she was trying to rush to get me out before they closed which still didn't happen she had her boss ring me up the day before on the computer which made no sense to me why they would do that I apparently paid for a cut and style that I didn't receive she text me the next day asking me if I could come back in Thursday to finish what I paid for! I'm so upset I felt like crying the entire time I was there my head hurt so bad the time I finally got home I actually got sick! It was by far the worst experience of my life! I do not want to ever go back there however I DO want my money back! That place Is a joke! She made a comment that I looked like a little carrot top which I found very hard to find the humor in! I would like someone to contact me ASAP! This is just some of the things that they screwed up on not even close to the whole story!

On 2/18/19 I ordered a women's bralette #14-1373 - Order #[protected]. The item was advertised as "Buy one get one free" on JCP.com. When I received the shipment today, there was only one bra in the package. When will JCP be sending the "free" bar?
I am a Senior citizen and it is not possible for me to travel to a local JCP store, so I use the Internet exclusively from my home.
Thank you.

Sylva Trudgian
Sstrudgian @AOL.com

On November 26th, 2018 I purchase 4 items qualifying for a rebate. I mailed in all paperwork soon after and still haven't received my rebate. It is now 3 months later. I finally reached the appropriate contact and was told they didn't process it previously because they couldn't read the postmark on the envelope. Now I have to wait 4-6 weeks longer for my rebate in the form of a gift card. the process is ridiculous as well as penalizing me for the unreadable postmark that I can't control. I have been a loyal customer and may reconsider my future choices. Other retailers haven't been able to survive due to poor customer service. I wonder if JC Penney's is choosing to join them. Even after contacting the complaint dept. all they are going to do is pass my complaint on. Bad customer service.

I had the Jean's for 3 weeks I had worn them maybe 5 times and this afternoon I bent over and the Jean's ripped from the waist to the middle of the right rear pocket I am hugely disappointed because I have bought these Jean's in the past and I was very happy with them because they have lasted me for years and now having spent almost 50bucks on a pair of Jean's and them not last a month is horrible and I will have to switch the brand I buy because the Jean's are not the quality that they were prior

I bought myself a pair of winter boots for days that it snows... I got to wear them twice and everything was GREAT. They are so cute. Then on day 3 the seem that holds the sole of the shoe on came undone on one of the boots. I was bummed but I wasn't mad- I added a couple stitches thinking that maybe the thread just unraveled. Today I put them on (only the 4th time wearing them since I bought them) and the other boot stitches have come undone. I have a drafty boot and it's not fun! I am really annoyed. These darn boots were expensive but they are worse than the crap Walmart sells! I am seriously floored by the quality. I never get to buy nice things for myself and I was excited to be able to this time and I end up with these.. [censored] orange thread popping out everywhere- cold and soggy feet.

If I wanted to sew boots I would have become a cobbler! I am very disappointed :(

Ran this product as a Door Buster for $49.99 and none of the 3 Tucson Az had the item i got there before 3PM at the Irvington Spectram store and associate called the other stores and no one had it. I wasn, even offered a rain check and i was there when it turned 3PM. Hard to believe that ad was runed and store associates weren't aware of what had happen.

They can make it up by sending me a rain check to Ignacio Castro 2381 N Calle Del Suerte Tucson Az 85745

On 11/14/18 I purchased a pair of your boots. Last week, I wore these boots for maybe the 5th time since I purchased them and noticed that the heel felt a little funny. I took a look and realized that the heel had separated from the boot! This blows my mind because not only have I only worn them a handful of time, but they're $70 boots! I'm highly disappointed because I do not splurge on myself often at all, but I loved these boots so much, I talked myself into buying them (and fought my shopper's remorse later). Please help!

I purchased a dryer from JC Penney with the understanding that the vent for the dryer would be on the side due to the confined area of the washer and dryer. When they installed it, they said they could only do from the back even though there was a slot on the side to use for the vent. As a result, the vent is crushed in the back of the dryer area which will cause the dryer to overheat. Have had this happen before. The vent needs to be in an area where the hot air can safely flow thru. This can be a fire hazard. Now I have to pay someone else to move the vent. I paid JC Penney to properly and safely install the dryer. I will ever shop at JC Penney again. I have always bought clothes there but will never again. Have contacted Better Business Bureau. I can see why JC Penney is doing so poorly. Service is the nonexistent.

We bought my husband 6 pairs of the Original Bootcut jeans last month. The fit of the jeans are great, especially for men you don't like their jeans too tight but unfortunately the quality has gone to crap over the years! Out of the 6 jeans purchased, so far 4 of them have ripped in the pocket area. I know its only a short matter of time before the other 2 rip has well. After a little google search, apparently this is an issue with many Arizona customers!

I purchased a pair of Arizona Syrus boots in November. I have worn them maybe 5 times and entire sole pulled away from the boot. Looking at the other comment here it seems to be a manufacturing issue. I am very upset because I rarely purchase items for myself, and really liked these boots. Unfortunately, I am left with trash after wearing a handful of times. Extremely disappointed and dissatisfied.

We have always bought Arizona husky jeans for my son because they are the only ones that fit the best. Over the past 5 years, we have bought several of these jeans and 95% of them have gotten holes or torn after only 1 or 2 uses. We assumed it was just our son being rough...being a boy, but after he wore a brand new pair for the 1st time the other day and me watching how they tore, I knew I had to contact the company. My husband saw something that said that the husky jeans have a warranty if they rip, so I would like to know how we can go about getting these replaced. We have lost so much money on jeans that have torn.

I bought a pair of the Arizona Denmark tall boots in November after the first month one of the boots heel messed up now 2 months in the heel has blowed completely out! I gave $60 for these boots and am not happy with the outcome! No one has that kind of money to spend for the boot to tear up in 2 months! I don't recommend anyone buying Arizona boots!

I purchased a pair of Arizona women's syrus winter boots for my daughter for Christmas. She has wore then 3 times and the the stitches came all apart from the sole . This is not a great boot. I also purchased a black pair that looks like they will come apart also. This was a total waste of money and I will never recommend Arizona brand boots . As you can see in the pictures they have only been worn a few times.

I was so happy to find this coat for my daughter at such a great price. She loves the color, and it is really warm and perfect for our winter weather. However, less than a month later, it has torn at the seam. I am very disappointed in the poor quality of construction of this coat. I am even more annoyed because the tear is in a location that my elementary sewing skills cannot fix adequately. My daughter is back to wearing last year's coat from Gymboree, which is still in great condition, just a little small now. Very disappointed in the quality!

I have purchased the Arizona Khaki Junior Pants for the last eight years from your company. However, for the past 10 months I go on the website almost daily and you show the pants but they are always out of stock. I have called customer service and they only could tell me to continue to check, get alerts for when they become available, and pick something else. You show these pants on your website but they are always out of stock. I have signed up for the alerts easily once a week and never have gotten an alert. I do not think you should show clothing or any type of product if you can not supply it. Either you have the product or take it off the website. I would like to get about 10-12 pairs of your pants. As I stated I have been a long time customer of yours and I feel like you need to tell me if you can supply the pants or not. I am wanting regular 1 Junior Black khaki pants 10-12 pairs and would like 5 of the khaki. If you can please let me know what the issue is with your product and what I should expect.
Cindy Culpepper, 8107 Meadowview Place, New Port Richey, Florida 34655, [protected]

My daughter just turned 19 years old couple months ago and she been working in jcp Wayne no for Almost 2 years, my daughter is very naive and well disciplined, never get in trouble, always been honest and friendly to everyone around her.
She start working 2 years ago in the shoes department and she was very happy and excited about her job and very pleased with her coworkers in the shoes department, the oldest employee helped her and help the other "kids" in her age and they teach them Almost everything and helped them all the time
Things changed by March of 2018 when Paramus store closed and the corporate replaced most of the Wayne managers and bring store manager and over 6 manager and many associates from Paramus, they basically replaced the (good people with devils), my daughter start to show less interest in working at that store because they moved her out of the shoes dep and start sending her to cover all over the store, we as parents told her to do what managers want and don't stress about it, until she find better job especially that this her part time job until she graduates from college
Yesterday (Friday 01/04/2019)she came back home earlier than her schedule and she had that terrify look on her face and her body was shaking, I can tell something is wrong, in a second I thought something happened to my daughter.
When I asked her, she told me that they fired her, I asked her to calm down and tell me the whole story . This is she told me word by word:
Last week they fired a coworker from shoes department, accused of switching the tag of sweatshirt with a cheaper one, the problem that my daughter cashed him out, she works at the register as cashier and that's her job (to cash customers and associates), she cashed him out not paying attention to the tag and he paid the money, bag the sweatshirt, give it to him, and he left
Security manager and other manager called my daughter to Valerie office on Friday, and for more than an hour they didn't asked her any question, but they kept accusing her that she knew her coworker switch the tag and she was involved in this, and yet they have security cameras all over the store (it shows how her coworker picked up th shirt from the rack and went to the cash register) but they never showed her the Video, and they threatened her (we saw you on camera and JCPenney will take you to jail and court) for more than an hour, security manager and another manager were pushing her to say something never happened, manipulating her, threatening her they can take her to court.
After she kept telling them that she didn't pat attention to the tag, and her coworker pay for the shirt, they played a nasty dirty game, they gave her a paper and told her to write an apology letter and they told her exactly what to write (word by word) they promised her that she (won't get in trouble, and everything will be fine, it's just a letter)
When I asked her why you write the apology, she said (I was scared of them, they were horrible and nasty and accusing me like I murdered someone, and I just wanna get out of there, I was terrified)
After she signed the (apology letter ) they asked her to sign it, then security manager took the latter and told her he would be back with the decision. He never comes back, instead Valerie came to the room with the letter and clearly told her (we have to let you go) .
I asked her to call her coworker who got fired and asked him what happened, somehow we got his number and she talked to him, we were chuck when heard from him, it turned out that the security manager and the assistant store manager (Valerie) decided that he switched the tag on purpose and they threaten him (they have him on video and there was witness, and they would call the cops and take him to court)but they never showed him the Vedic and they force him to write an apology letter and both the security manager and Valerie told him word by word what to write and they let him sign it, then they fired him .
I as a mother was very upset by the way they treated my girl, never in my life or my daughter life I would let her work there, even if it's going to be the last job on earth, I went to the store to know why they did this to my daughter, I met 3 managers and everyone of them told me horrible stories about Valerie, 3 of them told me how nice is my daughter and how hard worker she is,
It turned out that Valerie and 3 other managers who came from Paramus won't to fire most of the Wayne associates before the store manager Cary comeback from her medical leave, why ? Because there are associates from Paramus back in March decided to collect unemployment, and now after 6 months they decided to come back to jcp and Valerie did hired couple of them as season associates and she promised them to stay in the store with full time hours . The only way she can do that is to fire as many associates from Wayne as possible.
A big company like jcp should not let this happen, jcp corporate has to do do something about this outrageous disgusting behavior, and until someone fix this mess, I promise you jcp, I'll spread your shame all over the media and the social media's, and then I'll take you to court.
No one allowed to treat my teen daughter this way

I have been a loyal jcpenny customer forever, using my pennys credit card most of the time. I signed up for text messages and have used these deals quite a bit.

one recent text that came on Wednesday January 2nd clearly stated "Extra 50% off clearance already reduced up to 80% in store " My daughter and I went to the Parkway plaza Pennys in El Cajon, CA in the late morning.

I had quite a few clearance items to purchase that had either pink or blue clearance tags and the young man said he had been told that only the pink tags were 50% off. I asked to speak to someone else so he called in another gal who argued with me (and me with her) She finally said she would do it this time with one transaction.

I wasn't finished shopping so she held on to the items and my daughter and I spent another hour and a half looking around and had over $150 dollars worth of items.

This was when the next person showed up and told me that she had checked with management and would not honor my text coupon..She said the text meant anything reduced 80% or more not up to. IT CLEARLY SAID 50% OFF CLEARANCE ALREADY REDUCED UP TO 80%!

I am not one to argue but when she wouldn't budge and continued to argue with me, I decided to just walk off and leave it all.

I WILL NOT SHOP THERE ANY MORE EVEN THOUGH JCPENNY HAS BEEN MY FAVORITE STORE ALL MY ADULT LIFE UNTIL SOMEONE ACKNOWLEGES THAT THEY SHOULD HAVE ACCEPTED THE TEXT COUPON.

I have worked in customer service and I understand that the customer is supposed to be treated fairly and I was not.

So I received my invoice order today invoice # c402-47167. I was really excited about getting 6pr of Arizona jeans for only $89.04 shipped to my door. And I just ordered these! Long story short I got home today and opened the package with excitement then I saw a ink tag as soon as I opened the package, Then another one and another one. So on three pair of my brand new jeans have ink tags. I called the 1800# to be told take them to a JCPenneys location and they will be happy to remove the tags. So my excitement turned to dissapontment real fast. I work retail and a little attention to detail goes a long way. Thanks.