Menu
Jazz (formerly Warid Telecom)
Jazz (formerly Warid Telecom) Customer Service Phone, Email, Contacts

Jazz (formerly Warid Telecom)
reviews & complaints

www.jazz.com.pk
www.jazz.com.pk

Learn how the rating is calculated

1.2 97 Reviews

Jazz (formerly Warid Telecom) Complaints Summary

6 Resolved
90 Unresolved
Our verdict: If considering services from Jazz (formerly Warid Telecom) with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Jazz (formerly Warid Telecom) has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Jazz (formerly Warid Telecom). We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Jazz (formerly Warid Telecom) reviews & complaints 97

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Jazz (formerly Warid Telecom) reviews & complaints

ComplaintsBoard
M
10:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jazz (formerly Warid Telecom) Services provided by franchise

Dear concerns,
It is inform you that your tajpura lahore franchise is not providing a good services to your priority customers. I am using you connection since 11 eleven years ago.. yesterday, i visited your branch and discus my issue regarding existing packages. One of female was continuously engaged in her personal calls while there was a line/number of customer there. She was just saying them system is not working properly, while next to her a lady was doing all her task and handling all customer's complaint. When i asked her why not you giving us attention we issues with service she relied you can leave the branch right now i can't serve you one of boy with her from the branch who was giving her favour on her faults. Manager name ibrar or abrar who was not on duty at that time. Kindly take a strict action on it and i want to meet one of your representative of said branch physically to tell you this incident on spot.
Regards,
M.Yasir Butt

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
I
11:33 am EST

Jazz (formerly Warid Telecom) Duplicate sim issue

Staff have no sence... have not much knowledge. Bad behaviour. When I say I camplained about you. They said do every thing as you wish. No one here to accept your complain. You are a multinational company. Please ask them to be polite with customers.
I liked your network services but I am very much disapointed.
Please took some action. Your action should shown when next time I visit that frenchise.

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
R
12:15 pm EDT

Jazz (formerly Warid Telecom) Warid

Today i was trying to get waird advance of rupees 30 but later i got sms that my current balance is 16.86 and when it lower to 15 then my account will get automatically 30 rs avdance paymet.later on after 1 hour i came to knw that i gt avdance of 30 rupees. But i didn't use any data or call or sms service to deduct my balance they automatically cut down my balance to 11 rupees and transfered advance 30 rupees ... i called to 321 they said abhi 2 hours nai huay ap baad main call karain...then i called after 2 n half hour and the representative said very rudely that i used internet service 1mb for 5 rupess... but i didnt activate the data service from my phone's menu and also my data counter showing that i didn't use any Internet...

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
M
12:39 pm EDT

Jazz (formerly Warid Telecom) Internet

Worst Internet I had ever seen.
Iam using jazz since 2 years ago Internet was good on 3G but when they have updated their system on jazz 4G it results worst slow internet, I have two sim cards both related to same family jazz and mobilink but iam facing too much worst Internet everywhere.
At night after 7pm to Al night the Internet is too much slow even you can not surf YouTube or other social applications.
I do complaint here please find the issue solw it soon or we will decrease the rate of your registration here.

Syed Muzammil shah
Ghotki Sindh Pakistan
[protected]@gmail.com
[protected] Converted into jazz.

Read full review of Jazz (formerly Warid Telecom)
View 0 more photos
Hide full review
ComplaintsBoard
B
5:01 am EDT

Jazz (formerly Warid Telecom) I have prepaid mobilink jazz sim

Mobilink jazz company deducting taxes on prepaid credit wich i load but disconnected my number from internet service network.only call and sms are working but no data connectivity i have and they didnt reponse my emails.
My number is [protected]
My name is Bilal Haider
My cnic number is [protected]
My mobilink jazz number which has issue is
[protected](+[protected])

Read full review of Jazz (formerly Warid Telecom) and 1 comment
Hide full review
1 comment
Add a comment
M
M
Muhammad Labeeb Subhani
, PK
Nov 26, 2019 5:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

Please provide me my withholding tax deduction certificate from July, 2018 to June, 2019 on my cell no. [protected]

ComplaintsBoard
M
2:37 am EDT

Jazz (formerly Warid Telecom) wrong charges

Dear concern

Please note that I had received invoice #[protected] dated 27-09-2019 cell # [protected] containing installation charges of rs. 500/- pleas tell me what is that type installation
Also on telecon with your rep told us balance transfer charges 1, 500/- dated 23-09-2019 to others which I am not transfer. Plese lookinto and reverse the wrongly charged amount.

Thanks

Musharaf
[protected]

Read full review of Jazz (formerly Warid Telecom)
Update by Musharaf Naqvi
Oct 05, 2019 2:39 am EDT

Dear concern

please note that i had received invoice #[protected] dated 27-09-2019 cell # [protected] containing Installation charges of Rs. 500/- pleas tell me what is that type installation
also on telecon with your rep told us balance transfer charges 1, 500/- dated 23-09-2019 to others which i am not transfer. Plese lookinto and reverse the wrongly charged amount.

thanks

Musharaf
[protected]

Hide full review
ComplaintsBoard
H
5:32 am EDT

Jazz (formerly Warid Telecom) balance deduction

Balance is being deducted from my wifes number [protected] from last night even I have the call package on one number which is super dosti number and last night I received the message of renewal of package still my balance is deducted why?
You coustemer services are too much poor that you they dont answer the calls even after 10 to 15 minutes are we always free to call you if you can not handle the services kindly change them and please I want my issue to be resolved I have wasted more then 200 rupees due to you.
There will be shame on you if you cannot contact me
[protected]

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
Z
11:00 am EDT

Jazz (formerly Warid Telecom) ordinary notification

Hi jazz-warid team!
Hope you're well. Am extremely worried about warid ordinary notification. I don't have friends plus package but i don't know why it shows me(you have 50 mb remaining) when switch my data 3g to 4g with in a second this notification appears nd my network switch 4g to 3g automatically. I also attached screenshot hope you will understand.
Kindly recover it.

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
A
10:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jazz (formerly Warid Telecom) Stealing balance from my account

AOA I m warid mobile network company customer and a civlized citizen. Warid company is a larceny company. Company stealing my balance even I complain two times. My warid #[protected]. Yesterday there was 27 rupees when check my account balance. There warid 0.99 paisa net offer. It provides 300mbs. I submit *1300# when my account balance was. 24 rupees. I use my net pacakage. When I it 03-09-2019 in the morning time my balance was 15 rupees. If company granting their 0.99 paisa offer he should stay on. Whey company stealing balance slowly.in when check mbs, mbs were also avail. I surprised how my deducted. And day time there is 7 ripees left. At the evening on 03-09-2019 when check my balance there was 7.0 rupees avail in my account. When I *1300# then replid you have insufficient account balance. I again checked my balance even there was 7.0 rupees avail. When I again submit *1300# then replied you have insufficient balance. When I check balance. Network reply you have insufficient balance. I think company totally play farad, they deceiving us. I cotact twice on helpline operator instead of guiding and clarifying about balance they dropped the line. Mr Umer dropped my line. Why? M I not your customer? Even as per mr Umer any other package or alerts active. I m surpising. Plz clarify issue. If not then I shall go Court. If company daily deduct 2 rupees from one custmer they save milloins rupees daily. Whey they play such farad.
Regard Amir Bakhsh.

Read full review of Jazz (formerly Warid Telecom) and 33 comments
Hide full review
33 comments
Add a comment
R
R
RidaSial Khan
, US
Mar 10, 2020 7:27 pm EDT

[protected] is number sy koi bar bar tang kar rha hai or kahta hai keh mein jazz ki lahore branch company main kam krta hun mera name khuram shah hai or mery sy bat kro ni to ap ki sim band kr dun ga or bar bar meri jazz ki sim ko block kar deta hai

View 0 more photos
R
R
Rafig
, US
Mar 02, 2020 2:14 am EST

As I recharge my account jazz always stole my balance, I want my balance back.

M
M
Mohammad Ashqeen
, US
Feb 15, 2020 5:07 pm EST

I am using [protected] I am using *303# monthly package I noticed that after 4 " 5 days minutes suddenly drop I request company to see this matter regards m Ashqeen

Z
Z
Zeeshan Qaiser
, US
Feb 12, 2020 9:30 pm EST

I am using 4G and it was working fine but from the last 2 weeks, the internet is pathetic in my side. it shows full signal but hardly open any website. I need this service to resume as soon as possible as I have a training session at this place on the coming Saturday and I need this service. kindly rectify the issue, please,

N
N
Naveed Anwar
, US
Feb 11, 2020 6:41 pm EST

I can not receive any call in my house signal parameters very low in our area kindly rectify my problem kindly

M
M
Mohammad Ashqeen
, US
Feb 08, 2020 2:12 pm EST

I hope that company will respond soon

F
F
Fawad Chaudhary
, US
Jan 13, 2020 6:32 pm EST

I have recharged my number [protected] today via debit card of Rs 200 about 8:35 AM but still the balance has not been transferred to my number, I also called on 321 help line but female operator gives lame excuses. I still waiting my balance updated in my number. Attached the screenshorts of SMS received from Warid. Waiting for your response.

View 0 more photos
A
A
Abid Qadoos
, US
Jan 05, 2020 4:51 am EST

i am warid postpaid customer from last 3 years [protected].
i have observing that bill of my cell are exceeded astonishingly. this month i have seen my bill was 320 RS on 24th dec and all at once in next 3 days it reached at 1382.
please investigate and resolve my issue,

T
T
Tabinda naeem
, PK
Jan 05, 2020 10:02 am EST

I have an auto balance deduction problem
My sim balance deducts automatically without usage

A
A
Ahmad afzal
, PK
Jan 01, 2020 5:58 pm EST

Sir meri shop itfaq cloth market ma ha sir wahan kisi bi network ke signals nai ate or sir hum shop pr approx 10 gante hote hain sir agr mob use hi nai hona to kya faida

ComplaintsBoard
A
2:57 am EDT

Jazz (formerly Warid Telecom) Sim

My SIM is blocked after I pressed - Shut off & Restart - button. Now it asks - Enter SIM1 Pin Code.
I lodged this complain even yesterday on this site, as well as Jazz customercare e-mail. Till now received no response.
My best wishes and kind regards to your family and friends,
Tariq H. Khan
Editor-in-Chief
APICAREHQ
www.apicareonline.com
Phone: +[protected]

Read full review of Jazz (formerly Warid Telecom)
Update by Apicare Journal
Aug 28, 2019 1:12 pm EDT

I switched off and restarted my cell phone to refresh my e-mail account. The set restarted but is not working. Instead it asks "Enter SIM1 Pin Code". I do not know the code, so cannot use my phone. Please help.

Tariq H. Khan
Editor-in-Chief
APICAREHQ
www.apicareonline.com
Phone: +[protected]

Hide full review
ComplaintsBoard
Z
10:04 pm EDT

Jazz (formerly Warid Telecom) mobile contracts and customer care services

I required some information about the mobile phone contract.. Soo that's why i called jazz customer care.. Their response was very rude and uncomfortable... They didn't give me the information rather they told me that em wasting my time.. I really disappointed for such aa rude behavior from your agents.. Em using jazz network from 20 years.. And it really made me disappointed from your side and em thinking to change my network by today... So thing is that what you can do for me? Em waiting for your call.. Thanku

Read full review of Jazz (formerly Warid Telecom)
View 0 more photos
Hide full review
ComplaintsBoard
S
9:00 am EDT

Jazz (formerly Warid Telecom) rong charging

Hi
Jazz company is deducting baseless people's mobile accounts
Jazz company does not have one Hundred Rupees from my account without my permission
I wrote this compilation to Lahore Pakistan Headphone Salman Supervisor but he did not give me a definite answer.
I want the Jazz Company money withdrawn from my account to be returned to me

Thanks
QAMAR DIN

Read full review of Jazz (formerly Warid Telecom)
View 0 more photos
Hide full review
ComplaintsBoard
U
3:25 pm EDT

Jazz (formerly Warid Telecom) weak signal or no internet signal in my area

For 4 months the above-mentioned issue has been occurring frequently. I recharge my device in hope to be able to work but I don't receive any signals in my area. I am a resident of Pink City Village Society, opp Amroha Society, near Saadi Town, Karachi, Pakistan. Please, Inform me about the reception details for this area. If there will be signals or not because, now, I am just tired of wasting so much money on the internet packages and not being able to use them. Please, dont make me regret the decision of buying your 4G wifi device.

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
M
3:47 pm EDT

Jazz (formerly Warid Telecom) jazz signals and 4g coverage

To
The
Managers
Of jazz warid companies
Subject application for the installation of jazz warid tower
Sir
Im living in village of gujrat my village name is malki there are many people of jazz warid customers. We have difficulties about signals and 4g internet.
I have many prime locations for installation of jazz tower in my village
I offer my place for installation of your tower
It is a necessary of time because there many people which are using jazz warid sims
Sir im. Looking forward for your positive feedback thnkss

Read full review of Jazz (formerly Warid Telecom)
View 0 more photos
Update by Muhammad ali133
Jul 11, 2019 3:48 pm EDT

Please contact me on this number
[protected]

Hide full review
ComplaintsBoard
A
1:33 am EDT

Jazz (formerly Warid Telecom) warid free 50mb internet service transferred and then charged from my account

Last evening I received SMS from Jazz / Warid at my cell # [protected] :
Muaziz Sarif, 50 MUFT JAZZ/Warid Mins, SMS, aur 3G/4G MB ap k number pe muntakil ki gaye hain. Expiry aaj raat 12 baje tak.(at 4:40pm).
So I used it keeping data cap of 50mb. I had just used 42mb that I received messaged from your end that I had about Rs9 balance in my account. So I called the helpline about 10:39pm.
I told the customer rep my ordeal that I had almost Rs200 in my account balance which have been deducted and this is a fraud. He on the other hand says I should have called helpline to verify.
This is not the first time I have received free 50mb free internet. Every time I do easy load I receive free 5mb internet. This time I loaded Rs250 easy load . I wanted to load monthly internet worth Rs210 but unfortunately because of tax deductions could not.
I received the SMS of free 50mb free internet like always so I used. I could have used one day package or weekly package instead if I knew I would have been defrauded.
If I have been defrauded you definitely be doing this with other customers as well.

I want full refund. The problem is from your end . the SMS was sent by you or your server.

I am attaching the screen shots and complain number sent as well.
My email address is Ali.[protected]@gmail.com

What is 50mb compared to 2.5gb internet that I regularly use. So you see my point...I deserve the refund.
Attached are screen shots below

Ali

Read full review of Jazz (formerly Warid Telecom)
View 0 more photos
Hide full review
ComplaintsBoard
W
8:50 am EDT

Jazz (formerly Warid Telecom) sim on romaing

Hi team,

I'm in a big problem due to inefficiency of your Customer care representative. I'm in Norway right now. Before coming to Norway i confirmed from Warid helpline that my international roaming for Norway is working fine or not. They enabled my roaming on my number [protected]. But here in Norway i didn't get signals. I manually selected the network operators. but nothing is working. I'm facing problem of email verification and i also need to connect whatsapp on my new mobile but due to non-availability of signals i am unable to use whatsapp. Kindly provide the solution of this problem or allow sim to my brother on his name or may be a new sim on my name. I would really appreciate you quick response. kindly do the needful.

Regards:
Hafiz Wajahat Hassan
Cell# [protected]
CNIC: [protected]

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
M
10:34 am EDT

Jazz (formerly Warid Telecom) complaint

I recevied a msg from this given number 03000082277... His msg to me that he blocked my number agianst my cnic... Msg is given below in pics... He is your jazz retailor and he blocked this no. [protected] again and agian... How he can block my number... My number is blocked by that retailor 5 times till yestersay... I call service care centre he taged my no. And send never your no. Again blocked... Afterthat my no. Again blocked by your retailor...

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
J
5:08 am EDT

Jazz (formerly Warid Telecom) jazz 3g+4g internet services

I am resident of Chak No 150 TDA layyah.i have issue here regarding 3G+4G services on Jazz internet. 4G signal totally not appeaing on device and On 3G i have no browsing etc..
Even internet not working on mobile data .It was woking fine about one month ago.From May i am continuously facing this issue.

Please escalate and resolve this issue ASAP.

Regards
Ijaz Ali
[protected]

Read full review of Jazz (formerly Warid Telecom)
Update by Jazzi19
Jun 08, 2019 1:20 pm EDT

Issue still not resolved..please check serving site..

Hide full review
ComplaintsBoard
M
3:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jazz (formerly Warid Telecom) post paid connection

I have post paid connection of warid and jseries 300 package and credit is 1000 rs. Today my son is use my and he onned internet connect some kind of downloading and it consumed more than package given volume and consumed more mbs and bills come to 2000 rs but my complain is that if bill limit is 1000 rs so why they on my connection after 1000 rs consumption.
Please accept my request

Read full review of Jazz (formerly Warid Telecom)
Hide full review
ComplaintsBoard
I
7:51 pm EDT

Jazz (formerly Warid Telecom) bad internet services in my location

I m using this network last 5 year almost, very bad internet service in my area. Several times complaints launched but problem remain same.
Very bad internet services on my location.
Please set this problem. Iñstall booster on our location or set already installed booster.
Indoor internet services are zero
Address:
+[protected]
Snco's Mess
Barack 4
PAF Base Faisal
Karachi Pakistan

Read full review of Jazz (formerly Warid Telecom)
Update by imran bukhari
May 16, 2019 5:43 pm EDT

Hi,
I am permanent resident of Rawalpindi city.
Warid services are almost zero in my home.
Kindly send technical staff to install some booster in my are.
Address:
Imran Haider Bukhari
House number 94
Main Street Abbasi town.
Near wakeel colony.
Gulazare Quid
Rawalpindi, Pakistan.
Landline number is [protected]
Google map location is as below:

[protected], [protected]
https://maps.google.com/?q=33.591652, 73.119999

Thanks
Imran Haider

Update by imran bukhari
May 16, 2019 5:57 pm EDT

Hi,
I am facing big problem regarding Internet's services of warid telecom.
Internet services are dead indoor.
Several times complaints by different people but problem remain same.
Kindly install a booster on my location.
I am sending you Google map location for accurate place.
Hoping soon my problem will be resolved.
My Google map location is:

24°52'40.9"N 67°07'08.5"E
https://maps.google.com/?q=24.878023, 67.119022

Thanks

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Jazz (formerly Warid Telecom) customer service

Phone number

+92 111 300 300

Website

www.jazz.com.pk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Jazz (formerly Warid Telecom)?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Jazz (formerly Warid Telecom) Customer Service. Initial Jazz (formerly Warid Telecom) complaints should be directed to their team directly. You can find contact details for Jazz (formerly Warid Telecom) above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Jazz (formerly Warid Telecom). Discuss the issues you have had with Jazz (formerly Warid Telecom) and work with their customer service team to find a resolution.