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Japan Tobacco International [JTI]
Japan Tobacco International [JTI] Customer Service Phone, Email, Contacts

Japan Tobacco International [JTI]
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2.6 101 Reviews

Japan Tobacco International [JTI] Complaints Summary

39 Resolved
62 Unresolved
Our verdict: Engaging with Japan Tobacco International [JTI], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Japan Tobacco International [JTI] reviews & complaints 101

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2:30 pm EST

Japan Tobacco International [JTI] Benson and hedges gold

Cigarette ripped and considering they are so expensive and cigarettes if fine quality, I'm shocked

Mobile [protected]
Email : [protected]@gmail.com

Desired outcome: Complementary sleeve of Benson and Hedges cigarettes

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8:11 am EDT
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Japan Tobacco International [JTI] Amber leaf 30g Original 3 in 1

I have found for the second time a small peace of clear rubber 5mm x 2mm x 2mm which has now spoilt the remains. It took me a while to realise that when I was inhaling it tasted awful and began to taste chemically. I only found two bits but I suspect I have smoked other bits .

Desired outcome: Replacement

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4:14 am EDT

Japan Tobacco International [JTI] My tabacco

My tabacco was mostly dust was 50 grams that I couldn't smoke

Desired outcome: Replacement please

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7:50 am EDT
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Japan Tobacco International [JTI] Sterling tobacco

I brought I packet of 59g tobacco from my local Tesco this morning, whilst on the motorway I was making a roll up and noticed a block grain piece and showed my friend, she then crushed it with her key and it was mushy. We threw it out the window and googled rat poo and the same thing came up. I am very shocked as I am always buying tobacco and would never expect this especially from a local Tesco. I can't even go back to the shop as I am off on holiday. This is very disappointing as you would only expect this from illegal tobacco or cheap fake tobacco. Please get back to me

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JAYC46
, US
Jun 25, 2022 9:09 am EDT

i bought a 50g pouch of sterlin and the amount of dust was ridiculouse my email is cjon0152@gail.com

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Angelo78
Cardiff, US
Sep 19, 2021 8:17 am EDT

Hi I’ve purchased a packet of tobacco and most of is was like dust my email is angelo_scaccia@hotmail.com

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4:00 pm EDT
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Japan Tobacco International [JTI] The papers included in amber leaf packets

I've been a loyal amber leaf smoker for 11 years now and I feel like the quality of the papers included in the packet has went down. My rollies often fall apart, and yes I do roll them correctly. Has a cheaper glue been used perhaps? The tobacco is fine as is the papers it's just the glue used. I find people who smoke golden Virginia don't have this problem as their tobacco comes with rizzla skins which are hard to beat.

Desired outcome: Possibly an email explaining about the papers and the glue used.

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2:39 am EST

Japan Tobacco International [JTI] Sterling tobacco

Hi guys, 6 times I have had twigs and half leaves in my tobacco, you do a good product, but the standards are slacking, i would post a pic, but no facility here, thanks for your time, feel free to respond

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9:21 am EDT
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Japan Tobacco International [JTI] Amber leaf 50g rolling tobacco

I bought a pouch of 50g Amber leaf tobacco and a few days ago and at first I just thought it was me that thought it tasted strange and left a horrid taste in my mouth, much like a chemical taste. Also as I smoked the roll up it left my lips to feel like they were burning. I didn't say anything and my partner and I share the tobacco and he said the day after does your [censored] taste odd and I said yes it does and asked him what did he think it tasted of and he said chemical and he was feeling sick each time he smoked some and I said I was too. We bought it from our local shop and they took it off the shelf behind the counter, like they normally do. It has left us feeling like we have no saliva in our mouths, feeling sick, lips burning and horrid chemical taste. We have gone to buy another pouch of 50g Amber leaf today from Morrisons and this one is not doing the same to us as the other one

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4:49 pm EDT
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Japan Tobacco International [JTI] Amber leaf tobacco

I purchased a 30g pouch of Amber leaf original tobacco, it was sealed in a plastic wrap etc.
When I opened the pouch the tobacco was much more dry than usual and tasted stale.
Never had a problem until now, but begrudge paying £17 for something I had to throw in the bin.
I have taken a photo of the barcode if this helps.
Many thanks and looking forward to hearing from you.

Corinne

Email address: [protected]@gmail.com

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12:20 pm EDT
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Japan Tobacco International [JTI] Hamlet 5 Miniature Cigars UK

I have purchased a pack of 5 Miniature Hamlet Cigars stamped B I H07 A02. Bar Code [protected]. In the United Kingdom.

I have found one cigar in this pack to be of sub standard quality which I have set aside unsmoked for future reference.

'If' the product is a genuine JR Freeman & Son/Japan Tobacco Product then I am appalled by this sub standard issue, the outer tobacco leaf wrap is showing a clearly visible paper tear and cheapens the whole product for me, I ask myself would Mitsuomi Koizumi find this acceptable as a product he would enjoy himself? I would think not.
I am also a consumer of your Pro logic vape products and find them excellent even and have enjoyed them products without fault.

I extend my deepest apologies if this product turns out to be a counterfeit product.

Mr P. Dean
Manchester UK
email [protected]@outlook.com

Desired outcome: Quality Control

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7:15 pm EDT

Japan Tobacco International [JTI] Stirling rolling tobacco

I have had a leaf in my pouch of tobacco its quite big its not shredded how can I smoke that in a roll up ?

Desired outcome: Couldn't smoke some of my rolling tobacco so would like a new pouch

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8:29 am EDT

Japan Tobacco International [JTI] Amber leaf 30g

On 20th October 2020, I decided to make a roll up from the 30g amber leaf tobacco i bought from Asda yesterday 19th October 2020. Only to come across this i have no idea what it is, its like chocolate brownie sort of texture. i want a full refund and compensation this is disgusting, the amber leaf tobacco have been going down lately is but this is on another level vile.

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3:50 pm EST
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Japan Tobacco International [JTI] sterling dual cigarettes

I purchased this pack of cigarettes today, I smoked two cigarettes from the pack the third cigarette as you can see from the picture which has been lit, I noticed it wasn't right, I then searched the whole pack to find two more cigarettes with the same default (a cut in the side of the cigarettes) the pack was fully sealed when I purchased it therefore the defect has occurred before being sealed! I am extremely angry as all my family members smoke these cigarettes and spend a considerable amount each week on them, unfortunately if this doesn't get resolved I will be changing brand of cigarettes I smoke and will be advising my family members to do the same

Please get back to me at your earliest convenience regarding this

Yours faithfully

Faye chapelhow

My email is [protected]@hotmail.co.uk

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9:26 am EDT
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Japan Tobacco International [JTI] holborn yellow 50g

I have been smoking Holborn Yellow for a few years now, I purchased a pack this morning from my local McColls and this is the first time I have opened a pack to find no rolling papers.There is no batch number on the pack to identify it. I am only forwarding this as a complaint in case there is a problem in manufacturing process or packing.I you need any more info please contact me( [protected]@inwebx.com )

Regards
Derek Morris

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9:12 pm EDT

Japan Tobacco International [JTI] mayfair sky blue

Not very appealing when you open a fresh pack of cigarettes only to look at the first tab you pick out to have bits of mould at the tip of it, within the tobacco. Cut a different tab open to see if it was just the one, only to find mould all through out this cigarette aswell. Not very pleased in the absolute slightest. On the upside however this has helped me smoke less as im physically repulsed at smoking thinking this could be in any cigarette

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4:23 pm EDT
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Japan Tobacco International [JTI] amber leaf 50 gram

Hi
I have just put my hand into my tobacco (amber leaf) to roll a cigarette and am pretty disgusted with the burned false (well I hope it is false) nail that i have just found. I will add photos to what I have found. I have been smoking amber leaf now for 10 years and never come across anything so repulsive like this before now. I would have thought that your manufacturing procedures should have picked this up.
Thank you mark riley

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7:30 am EST

Japan Tobacco International [JTI] mayfair super king 29 pack

I just bought a pack of Mayfair Superking 29 pack from Apple Garage, Crumlin Cross, Dublin 12.

I noticed the pack look odd, it was not full like other packs. When I counted there were only 25 in the pack, at 1st I thought I had got the wrong cigerettes but no they are Mayfair Superking.

I paid €15.50 expensive enough but to be left short is quite frustrating. I would be very grateful if you could check this out as soon as possible. I have attached photos showing the batch number. Hope this is a once off.

Kind regards

Jackie OToole
[protected]@hotmail.com

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6:39 pm EST

Japan Tobacco International [JTI] winston slide red

Good day and thank you for taking the time to read this!
I have been smoking winston slide red since 2015 I was not disappointed as it was a great cigarette! Recently I have been finding cigarettes thats not in a condition to be supplied to customers there is glue or something by the filter where the paper overlaps and making the filter too leak and the the entire cigarette is of no use to me!
Recently I found quite a few and threw it away because I thought to myself everything can't be perfect but after today I can almost think its beter to go back to pieter stuyvesant after finding yet another one! I took pictures of the cigarette i'm able to upload it with this message winston is getting more expensive but the quality poorer! My phone number [protected] thank you for reading this! I hope you have a blessed day! [protected])

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4:20 pm EST

Japan Tobacco International [JTI] only 19 cigarettes in a 20 pack

I bought a 20 pack Sterling Dual Double Capsule, and there was only 19 in the pack. Your products are expensive, and I expect to buy what is advertised on the packet. The product was bought from Mani's Wee Shop in Cowdenbeath. The bar code [protected] on the 11th Dec 2018. The small white tab on the side reads 8D0 43N ZAX SG6 BHH27D35.

I trust this has been a mistake and not intentional, so will be expecting a reply AMD a course of action to improve your quality control.

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3:02 am EDT
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Japan Tobacco International [JTI] mayfair sky blue cigarettes

After finding my cigarettes would not smoke in the normal fashion I discovered a inch long stick of wood in one. This is not acceptable with the price of your product being high I would exspect a much higher quality of product. Very disapointed to say the least. Im sure you will agree with me when I say this lets your product down and im sure this is not a isolated incident. Pls advise on you intended plan to resolve this situation. Many thanks. M thompson
.

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11:42 am EDT
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Japan Tobacco International [JTI] sterling dual

brought a packet of sterling dual and each cigarette did not have the click in them to make them menthol, that is the main function of this type and every cigarette didn't have it. I spend nearly £9 and they are just thrown in the bin because they didn't even taste like 'normal' tobacco. Absolutely disgusted. What a waste of money. Please explain to me how this happens? This is not the only pack i have brought where this has happened i expect something done before i involve trading standards my email address is [protected]@hotmail.com

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Contact Japan Tobacco International [JTI] customer service

Phone numbers

+41 227 030 777 +1 (201) 871-1210 More phone numbers

Website

www.jt.com

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