Jade and Juliet Customer Service Phone, Email, Contacts

Jade and Juliet
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1.0 7 Reviews

Jade and Juliet Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Jade and Juliet at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Jade and Juliet reviews & complaints 7

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Newest Jade and Juliet reviews & complaints

11:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jade and Juliet jade & juliet women's longline or tribal longline cardigan

I purchased this cardigan online Dec 29, the delivery quoted was 7 days - rec'd Jan 24.
The quality was worse than poor, the yarn used was substandard, the workmanship - shoddy.
Ordered a size L (I normally wear a M) & the L was too small.
The "long" sleeves were too short, and it was not a "Long-in-front asymmetrical cut" as described.
Plus there was a 1" hole in the back of the sweater.
I've returned the product today for a refund and hopefully will receive that within 10 days as promised.
I will not be purchasing from this company again.

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7:13 pm EDT

Jade and Juliet mermaid tail

I'm extremely upset with this business's customer service. I ordered 4 of their mermaid tails (which is pretty good business for a first time customer... but definitely not a returning customer) and only received 3. It says they were all delivered but I am missing a pink one. Now due to the fact that I got these on Groupon, I cannot track the package so I have no idea where it is. I have tried numerous times to contact that for help or alternatives but no reply. Now not only have I lost money, this particular tail was supposed to be a Christmas gift. Disappointment is a huge understatement of what I feel for this business.

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3:40 am EDT

Jade and Juliet Total scam! Keep away from Jade and Juliet!

Ordered some clothing from Jade and Juliet website and was shocked when I saw my items! Everything looked like a pure garbage and there was no way I would ever wear any of that! Seam were everywhere, one item was damaged, and there also was that nasty smell! The worst online shopping experience ever. I never had a chance to get a refund because there is no way to contact these scam artists! All their provided contact details are faulty and they do not reply! Stay away!

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Is Jade and Juliet legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of Jade and Juliet's website. The legitimacy of Jade and Juliet requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with Jade and Juliet, especially when browsing their offerings or sharing personal information.

Jade and Juliet earns 47% level of Trustworthiness

Moderate Safety Advisory: Jade and Juliet has a 47% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

There was some difficulty in evaluating or examining the information or data present on the, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

Exercise caution when using as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

We conducted a search on social media and found several negative reviews related to Jade and Juliet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Jade and Juliet. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Our scan shows Jade and Juliet website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
7:06 am EDT

Jade and Juliet Received very small dress

I've purchased one dress and one top from Jade and Juliet. The top was lovely and fit perfectly, but my new dress was extremely small and short! When I made my order checked everything carefully and my measurements were correct! So I contacted their customer service and asked for an exchange, but they never replied. Well, I'm quite disappointed. Like I said my top was great, but dress was way off and I have no idea what to do with it. Stay away.

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8:19 am EDT

Jade and Juliet No info about the order

Another scamming website of women clothes. I ordered two skirts from I thought that it was good website, but it was total rip off. I paid money and waited for confirmation info, but nothing and the seller didn’t reply to my tons of emails. I want to find other people, who bought something from this company and haven’t received items. Together we can open a case against this company.

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4:35 am EST

Jade and Juliet The seller is liar and didn't provide refund

I ordered women suit and shoes from the company My ordered was severely damaged, when I got it. The seller promised money back guarantee within 30 days, but it was also lie. They simply ignored me within these days and after they informed me that it was too late to return money. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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6:12 am EDT

Jade and Juliet Fake promise about money back

I ordered bikini from the company I got confirmation email and receipt from them, but they didn’t deliver my order. I contacted the customer services, and the rep told me that my order was out of stock, but they could provide something similar. I refused and asked for refund, and they promised to transfer money within 5-7 days, but still nothing. Please, if someone here had the same experience, can you help to return money back?

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Jade and Juliet contacts

Phone number

+1 (877) 513-8338


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