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Jackson Hewitt
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1.5 229 Reviews

Jackson Hewitt Complaints Summary

28 Resolved
201 Unresolved
Our verdict: With Jackson Hewitt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Jackson Hewitt reviews & complaints 229

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5:42 pm EDT
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Jackson Hewitt a sixty-five thousand dollar error

We had our taxes prepared by jackson-hewitt the year before in redmond, washington and decided to have them prepare our taxes again for 2018 but in a different office due to us traveling. Patricia ryan and I arranged an appointment in dalton, georgia, february 27, 2019. We met with jennifer baldwin, the tax accountant, who prepared pat's taxes first. Her receipt number is, gas 11857. After jennifer prepared pat's taxes she started to prepare mine. Jennifer shared with us that she is new and still learning a lot and that her boss cindy is here to assist her if she needs any help with anything. An hour later jennifer quoted me, "you owe $67, 000 for 2018." I said, "what!?" jennifer admitted it sounds like too much and possibly a mistake has been made. She then asked for cindy's assistance. Cindy said she found a $2, 000 (two thousand dollar) error which brings it down to $65, 000. I said "this can't be." her reply, "I wouldn't lie to you. I wouldn't make this up. I've been doing this for forty years and operate other offices. I canceled, decided not to file and contacted a tax attorney. Anderson-bradshaw tax consultant (joshua kronick, [protected]) prepared my taxes and found I owe the i.R. S. For 2018, $1, 589. This huge mistake cost us $2, 150 for attorney fees. Not only was cindy arrogant but showed no interest in going any further with my complaint.

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9:11 pm EDT

Jackson Hewitt tax preparation

I used JH online tax service on 2/13/19 and needed to file two state taxes because I had moved from WI to MI. Federal and MI taxes were filed online and submitted without issue. However, WI state form was incorrect. The service filed a WI form 1 but a 1NPR for part time resident was actually needed. Since the WI form could not be submitted electronically, I researched the prepartation. The prepared form 1 showed I owed $128 but after completing the 1NPR, I was due $292. I paid $36.95 prep fee for each state and $49.95 for federal. I would like a $36.95 refund for the incorrect preparation of WI tax form since I ended up having to do it myself.

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2:24 pm EDT
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Jackson Hewitt tax service

On abril 15 I walk in to fill my tax return, i check with a lady and show her my tax papers which I have copies, she told me is ok, but in order to fill it with my wife she needs my wife and proper identification documents, I agree to come back later and I did wit my wife, because I have paper form (temporary driver license) because I was updating my address, she refused to accept this document, then she told me "I don't know you" I can accept copies from your tax paper work, she made me spent 3 hours on waiting time.

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3:17 pm EST

Jackson Hewitt selling of information

Ms. Elaine Smalls had her taxes done at a location on Boston Road, Bronx, New York. At that time it was not told to her exactly what she was signing and she signed a paper allowing Jackson Hewitt to sell her information. She would like something in writing stating that her information has been removed. Her case number is 52780 and we spoke to Princess.

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11:30 pm EST
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Jackson Hewitt tax prep.

Id like to make a complaint and incorrect information I was given when I filed my return. I'm paying 440.95 for my service I received. I wanted the refund advance witch was 49. Of that for the app. To get funds I was told my tax prep fees and the loan I received for 500 would be taken from my federal refund to pay for the tax service and yo repay my loan. I checked the state's where's my state return it said it was set to deposit [protected].$ witch was the amount I was set to get and the date arrived nothing the next day I had to contact an agent to see what had happened or if it was just taking a bit and the agent told me it was taken for repayment of the loan witch would of been ok if id been told the correct information at the office and another problem I feel is odd why would 339 be taken now instead of when my larger federal return was issued when the whole amount could be taken at once but now not only could I of used that 339 at the moment but I feel the need to watch more closely when funds are received for federal to make sure the correct amount is taken and not another mix up with information.

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3:15 pm EST

Jackson Hewitt tax offices

I live in Gulfport, Ms. I was told on the phone they closed at 7pm so i get to the office on 25th and im told they closed at 5pm and was turned away. I then walked 2 hours to the next location at the Walmart on highway 49 Gulfport ms and was told they closed at 5pm and the location says 7pm and was sent away. So to be safe, I made an anointment online for today at 1pm and again walked 2 hours to the location to see a hand written sign that said closed.

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10:02 am EST

Jackson Hewitt customer service provided

This service provided for assistance afterwards was unprofessional and the staff was rude. The staff name was Lindsay or Linda at this location. I applied for early advance refund and was given American express card and told was approved and the money would be on the card in 30 minutes. Never received the money and when I called to try to get resolved the lady who answered the phone Lindsay was rude, never returned my call back and unprofessional. At the end of day I have to call several times to get answers and called Meta Bank who provides the loan and was told my application was denied because I didn't want to refund for $4200. Just very unprofessional and not reliable.

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7:46 pm EDT

Jackson Hewitt my taxes

i filed for my taxes in on of your office in ocala i was charged $500.00
i did not know it was going to cost me that much to file formy taxes that is outrageous nobody said anything to me i call your care team in vain i send mail to the office where i file and nobody bother to answer me and i am still waiting for somebody to talk to me
because i ve been reap off and i do think that isfairnt

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5:10 pm EDT
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Jackson Hewitt help with irs audit

Jackson Hewitt has prepared my taxes for years. The IRS audited me for 2015 and 2016. I have sought the help of the office that prepared my tax return. She gives me the run around and doesn't answer my texts or calls. She doesn't show up for appointments she makes to meet with me. This has been going on for over a year. The tax return preparer is Kay Moore with Jackson Hewitt. I keep receiving letter from the IRS and I keep taking them to her office. I never get to meet with her.

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11:42 am EDT

Jackson Hewitt Management

I worked at the Sturgis Michigan branch as a receptionist. The General and Assistant Managers are completely rude to their employees. I have a Facebook Messenger conversation that they verbally attacked me and cursed me out. I will NEVER work gor that company again! There was even a time when I was told I wasn't allowed to tell customers about a $200 promotion. They had to ask me personally because the company didn't want to have to pay the customers the money! Management all have attitudes towards employees. It's horrible!

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12:40 pm EDT

Jackson Hewitt preparation

I filed my taxex on April 23rd. No one recognized it was rejected until the 28th! I came in on the 28th to sign it again and it was already sent off to the wrong address because it was sent before being confirmed by me. I called my preparer and she hubg up on me told me i "better not throw her under the bus!" And said "there was nothing she could do. I still havebt received ny return its July 5th! I WANT MY PREP FEE BACK. Please contact me about that ASAP! THANKS
DONYELL WILSON
[protected]

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10:01 am EDT

Jackson Hewitt william wayne ballard ii - tax year 2015 & 2016

Hello,

On 04/16/2018 your tax preparer, Tanya May, prepared my 2015, 2016, and 2017 tax returns. I received my 2017 refund since she filed electronically. I received a letter from the IRS requesting copies of all sources of income for 2015 and 2016. As such, I mailed the requested information to the IRS.

At the time I asked Ms. May why she was not including my W-2s and 1099s and she stated it was no longer required. Apparently she was incorrect. As of today the IRS website tells me my status is 'still being processed'. I've tried to call the IRS and cannot reach a person. I have called your Waxahachie, Texas office and they are closed.

At this stage I do not know if the faulty filing has triggered an IRS audit or not and I can't seem to find out.

I need help and I need help quickly. I put my trust in your preparer and paid for said services yet I fear that now attention to myself has been brought to the IRS because the source of income documents were not provided.

Please call me as soon as possible at [protected].

Respectfully,

William Wayne Ballard II

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6:17 pm EDT

Jackson Hewitt not filling all my w2's

Date: 01/18 to now
Jackson Hewitt did not file all my w2's and it caused me not to get my refund until june of 2018. They are stating that I should have filed an amended return with them. How ever the irs is stating they would not accept the amended return. Now Jackson Hewitt is stating because I did not come into the store to complain about this issue they will not refund it. I filed complaints online with them and by leaving voice mails. I work in the hours they are open and do not have time to waste waiting 4 hours to get one issue resolved when it should have not have happened. I am request a refund of my filing fees from them and the manger is very rude and condescending refuses to refund them.

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6:56 pm EDT
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Jackson Hewitt mistakes on my tax returns

Toni the manager of the Hinesville, Georgia office completed my 2016 taxes. I filed taxes for 2017 and discovered the mistakes she made through another company. I contacted Toni via phone and she pulled up my taxes on the phone and noted her mistakes. She later sent me an email stating she had submitted paperwork for the return of my fees. I also went to Jackson Hewitt in NC to get my taxes amended. Now Toni is stating that there was no mistake made on my taxes. I'm still waiting on return of fees. I have proof of her email and my amended taxes.

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2:20 pm EDT
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Jackson Hewitt 2016 tax return

We have used Jackson Hewitt for many many years. We have had the same person "Bob" prepare our taxes for the past few years. This year he seemed forgetful, scattered and not competent. The other person in the office overheard and observed this and helped him. It seemed he was showing early signs of dementia.

We received a letter by the IRS that for 2016, one of our W2 forms was not included with the tax return filed.
Bob is the person that prepared our taxes. Upon going to the local office in Michigan City, IN. we were informed that Bob no longer works there. We were informed that she would bump this up to her supervisor. This was 6/5 and the $1400 was due to the IRS on 6/20.

Hearing nothing from the local JH, nor the supervisor, my husband went to the local office today and was told "the supervisor cannot help you", you need to call cooperate. Then the supervisor on the line said "and good luck with that".

We are requesting a total refund for the money we paid to have our taxes prepared which was almost 400.00. Also we are expecting JH to pay for the penalties and interest that have been accrued.

In closing, we are very disappointed with the service we have received. We feel this is totally unacceptable.

Sincerely,
Dr. Patricia Hart
[protected]

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Update by Patricia Hart
Jun 19, 2018 2:30 pm EDT

We have been using Jackson Hewitt for several years. We have used "Bob" for the past several years. Unfortunately this year when Bob prepared our taxes he was very forgetful, scattered, forgot how to enter data, could not work the printer. The other person in the office overheard and was witness to his behavior so she assisted him. His behavior was very concerning and my husband and I decided not to use him any longer.

We received a letter from the IRS regarding our 2016 tax return. Bob forgot to add one of our W2 forms, resulting in owing an addition 1400 to the IRS. On June 5th we took the letter to the local JH office where we go (Michigan City IN office) and was told "Bob " no longer works there. We explained the situation, requesting JH pay the penalities and interest, and also we are expecting a full refund for the price of JH preparing our taxes in 2016 which was $400. We were told that they had to bump this up to their supervisor, and we would receive a call back quickly with a resolution. The money was due to IRS on June 20.

Today as we have heard nothing from JH, my husband went to the office. We were told that the supervisor could not help us and we were advised to call coorporate. The person locally called the supervisor and my husband was told by the supervisor to call coorporate but "good luck with that".

We are very disappointed with the service we have received. We are requesting JH pay the interest and the penalties as well as giving us a 100% refund on the charge for tax preparation in 2016.

Sincerely,
Dr. Patricia Hart
[protected]

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11:00 pm EDT

Jackson Hewitt my amended return

Thanks service I am complainin about us my amended tax return, , I am unaware of my surroundings and feel thereaten and held without explanation of my amended, , not only I paid 125 in cash to get my return back of 324, , I checked back with the URS and I don owe anything but to my school, how ever, the lady from West webb Ave if Burlington NC, gave my a fake number, to get information in my return. This was February 27, 2018, an it is now June 7, 2018, of no return and want my money an a clear explanation if what is going on on my behalf with this tax preparer and file a claim.

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Update by Lashika
Jun 07, 2018 11:05 pm EDT

I filed in February 2018, it's now June 7 2018, I paid 125, to get a return if 324. Was not aware if my surroundings and felt threatened or was not given thorough knowledge if what procedures where be taken out of me.. not only that I was also unaware of the w2 that came in late..I will like to file a complain to receive my money or a refund of what I paid it was ild it will come to me and it didn't..

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4:48 pm EDT

Jackson Hewitt hawaii state tax return

Jackson Hewitt in Honolulu Hawaii did my return but the [censored] did not fill out the part time resident for hawaii correctly I went there numerous times to get it fixed, they finally did an amended return but they did not print the SCH AMD that is needed for my amended return, we filed that amended return in February and it still is not processed because the preparer did not include that and I am having to go through hoops to get this fixed; I have tried calling the Pearl City office but all the phone does is ring busy; I need my money and they should have to pay me interest because they screwed up. Do they even train these people to do the Hawaii State tax returns at all? It is a nightmare and here it is freaking June! I cannot get through to the year round office; and I need help with these [censored].

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10:02 pm EDT
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Jackson Hewitt my tax return

My tax prepare made two mistakes on my tax return. One he enter my kids social security numbers incorrectly.I did not file last year.he enter I did which has my return on hold.they are refusing to take responsibility. I have consulted an attorney. The prepare was elderly. I had to repeat myself several times. Could not hear me.he could not screen.the fact of mistakes proves he had problems seeing.he stated and I signed any mistakes would be on them and would make it right. So I'm asking them to cut me a check within next few days or I'll be forced to take legal action, preparer also refused to give me his CPA license number and my lawyer told me by law he was supposed to had.

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12:29 pm EDT
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Jackson Hewitt tax prep

I filed my taxes with Jackson Hewitt in Jan 2018, I did the advance loan which was a nightmare trying to get. The guy who prepared my return was very young and knew nothing about doing taxes. Finally we get them filed, Im then told because i did the advance my return had to be done as an amended return. I got back my taxed in Feb and was told my amended amount would around $700 would come a few weeks later. I waited and waited. Finally i called the office and one of the tax preparers told me yes the IRS has received your amended return and you should get it soon, meanwhile Im checking the IRS website everyday and nothing is showing. I call the IRS and was told we have never received it . I called Jackson Hewitt back and wad told the workers at the IRS are liars and only wand to get you off the phone. I wait a few more weeks and call the IRS back still nothing received. I finally get in touch with the kid who prepared my return and he says Im so sorry ill resend it, that was over a month ago, the offices are all closed the people at Jackson Hewitt corporate are no help. meanwhile the IRS is still not showing my return. Now im afraid this will mess up my taxes for next year, and i want my money! I will never let Jackson Hewitt touch my taxes again. They screw up and disappear.

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4:28 pm EDT

Jackson Hewitt district manager

Hello I have been a client with JH for over 10 years, I paid for audit support and got audited. I asked for help from JH and was denied so I went through channels and got with the manager . I provided all my documents, she was supposed to send me confirmation. Long story short she never sent the paperwork, nor the confirmation and when asked for her superiors info she stated she was going to lie to the irs and state I was married at the time of filing (I have all this in email) so I had to go through hell and back to get my return and I had to do everything. I spoke with Morgan Cox in escalations while I was with an attorney and she asked what I wanted, I told her all my fees back. She said no problem but we can't return then till u get your refund. So I got my return months down the road call to get my fees back and was told the lady who was helping me is gone for the season. What Yvette did was illegal by lying to the irs and I have it all through email and will report her . I would appreciate if someone contacted me [protected]

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Jackson Hewitt In-depth Review

Overview: Jackson Hewitt is a reputable tax preparation company that has been providing its services for several decades. With a rich history and background, they have established themselves as a trusted name in the industry.

Services Offered: Jackson Hewitt offers a comprehensive range of services to meet the diverse needs of their customers. Their services include tax preparation, filing, and planning. Each service is designed to simplify the tax process and maximize benefits for their clients.

Pricing and Fees: Jackson Hewitt provides a transparent breakdown of their pricing structure for different services. Their fees are competitive compared to other tax preparation companies, and they ensure that there are no hidden costs. Customers can confidently rely on their pricing information.

Customer Experience: The Jackson Hewitt website is user-friendly and easy to navigate. Customers can easily find the information they need and access the services they require. The availability of customer support is commendable, and their responsiveness ensures that customers receive timely assistance.

Expertise and Qualifications: Jackson Hewitt's tax professionals are highly qualified and possess the necessary credentials to handle complex tax situations. With years of experience in the industry, they are well-equipped to provide accurate and reliable tax advice. Their certifications and affiliations with professional organizations further demonstrate their expertise.

Accuracy and Compliance: Jackson Hewitt takes great care to ensure the accuracy of tax preparation and filing. They comply with all tax laws and regulations, minimizing the risk of errors and audits. Their meticulous approach and attention to detail give customers peace of mind.

Customer Reviews and Testimonials: Numerous customer reviews and ratings attest to the quality of service provided by Jackson Hewitt. Common feedback and trends are analyzed to continuously improve their offerings. Testimonials from satisfied customers further reinforce their reputation.

Additional Features and Benefits: Jackson Hewitt offers additional features and benefits to enhance the customer experience. They have a mobile app that provides convenient access to their services. Integration with other financial tools or software streamlines the tax process for their clients.

Privacy and Security: Jackson Hewitt prioritizes the privacy and security of customer information. They have robust measures in place to protect sensitive data and comply with data protection regulations. Encryption and security protocols further safeguard customer information.

Accessibility and Convenience: Jackson Hewitt understands the importance of accessibility and convenience. They have physical locations where customers can receive in-person assistance. Additionally, their online services and remote assistance options cater to those who prefer a more flexible approach. Their extended hours of operation and appointment scheduling options accommodate various schedules.

Refund and Satisfaction Guarantee: Jackson Hewitt has a refund policy and satisfaction guarantee in place. While there may be conditions and limitations, they strive to ensure customer satisfaction. Customer experiences with refunds and satisfaction claims are generally positive.

Overall Rating and Conclusion: Based on the above criteria, Jackson Hewitt receives a high overall rating. Their extensive range of services, expertise, accuracy, and commitment to customer satisfaction make them a top choice for tax preparation. Potential customers can confidently rely on their services and expect a seamless experience.

Overall, Jackson Hewitt is a reliable and reputable tax preparation company that offers a wide range of services to meet the diverse needs of their customers. With their expertise, accuracy, and commitment to customer satisfaction, they are a top choice for individuals and businesses seeking professional tax assistance.

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Phone number

+1 (800) 234-1040

Website

www.jacksonhewitt.com

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