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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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Newest Jack In The Box reviews & complaints

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K
9:54 am EDT

Jack In The Box jumbo breakfast platter.

The jumbo breakfast platter I recieved was so small it could be a kids meal . The pancakes were rubber and the size of a quarter. I recieved one sausage patty that was cold and no taste. The eggs and hash browns were the only thing that was jumbo about it and only because i ordered a combo wuch gives an extra hash brown. It didn't even fill the platter it came in. I am not a big eater but for the price, I expected more. Sorry but next time I am going to mcdonalds for breakfast food . They now serve breakfast all day and the pancakes taste less like rubber and they are not microscopic. Actually i just might buy a platter from both places and take pictures and post them for comparison . The location I went to was jack in the box on woodruff in Idaho falls, Idaho.
Hopefully this will help to improve the food in this location . I do enjoy many other foods at jack in the box and would prefer to keep my service for all my fast food choices . For now McDonalds tops your breakfast in price taste and size.
Thank you, Kaylynne Blair

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V
6:23 am EDT

Jack In The Box employee vs machine

Hello, I am writing to lodge a concern against one of your employees. Yesterday for 3rd time, I had suffered diarrhea after visiting your Tujunga franchise off 8405 foothill blv, Sunland 91040. Same male attendant took my order on the drive through. I was not sure before but now it seems that this young guy is responsible for some wrong. It was about 5.15pm yesterday Friday, I always ask for soda, nothing else, so is not the food. Every time I ordered and he at the window I ended up with diarrhea. i do not know what it is but 3 is too much for a coincidence. I am respectfully requesting g an investigation into this to find the reason why a customer gets sick with the same attendant every time. I either the machines are not clean and he happens to be there or he is doing something wrong. I do not have his name because I was not expecting to get sick so I di not ask for the receipt. Please look into this.
Tks
Vicky

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C
5:15 pm EDT

Jack In The Box employee

Guardo son smart mouthed when asked for greener lettuce (husband had lettuce for bun got the hard hearts)130pm 2pm 6/4/2019

Teresa mom manager came around corner asked what the issue was and son got mouthy and huffy.

Asked what his name was he was smart [censored] put his name badge in my face thought it all was funny still

Another employee came to us to apologize

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V
5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jack In The Box the cashier would not accept a ten dollar u.s. bill because it was old

I went into store 1175 in Nogales, Arizona today and placed an order. When. I received the total from the cashier I handed her a ten dollar bill to pay and she asked if I had another bill. I asked why and she said she could not receive the one I handed her on instructions from her boss because they do not receive old bills. The bill is not counterfeit and has the security strip thread that clearly says USA TEN.
I would like an explanation of why this store has instituted such a practice.

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N
Northern Arizonan
, US
Jun 03, 2019 8:17 pm EDT

My local store (zip code 86314) recently raised their prices by almost 35% in response to a 10% increase in the minimum wage. The employees at the store had no idea why the prices had increased in a disproportionate amount to the wage increase. And I got a web site error when I tried to contact JIB through their web site.

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J
1:30 pm EDT

Jack In The Box lack of service

I tried to purchase 2 sausage and cheese and egg croissants and there was know one at the drive thru. I called the number 281-944-5090 and left a message that it should be open but it looks like its closed. I stayed there for for 30 minutes and still know one.
I got a text message that someone left in an emergency and the manager was on her way. I waited and still know one showed up. I left, I had to go back to work.
This is unacceptable.

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M
4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jack In The Box service

MSU's williford [protected].I went to the Shelby location, in which I believe is 6815;however, when I paid for my food the cashier says it did not go through, as I'm checking my account I explained that it did actually come out of my account:I even showed it to her.The young lady gets her manager and he says "she says that u didn't pay for it", I tried to explain to him what was going on, but he wouldn't even check.He called the police on me and when the cops came they say that I did pay after checking my account.Almost two hours later after calling my wife a [censored] and cursing at me he decided to listen to the cops and give me the food which was cold and in which I no longer trusted to eat.He would not even think about giving me a refund until the next day he says .I had to a room to follow up.Im not from Shelby.I also work for the state of sc so throughout this whole process, someone I knew from Shelby posted me talking to the police on Facebook looking as if I was in trouble.I also am a deacon which looks bad at my church:Throughout all this my children are hungry and my daughter asking was I going to jail ...she was scared.Hurt me to my hurt.He also turnt up loud rap music laughing as if he was some type of thug.Aweful experience for myself as well as for my family.He basically stole my money.Horrible experience.

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J
12:04 am EDT

Jack In The Box spicy chicken tenders

I love chicken tenders so of course I tried your spicy chicken tenders. I've had them many times probably three times a week on my lunch break. Last week I went through the drive-thru. When I get back to work to sit down to eat my chicken tenders were still raw inside. I did not get to eat them for fear of getting sick. I could not take them back I was already at work. I would like a refund for that day I believe it's $5.38

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basefistrotten
, US
May 21, 2019 2:04 am EDT

If you really are telling the truth and did not eat them then return them. You can still keep them and take them back. You are just lying because you could not afford them.

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Y
2:06 pm EDT

Jack In The Box manager being so rude

I when to jack in the box on highlands tx order some chicken strips when they gave me my order the chicken strips were really black they burn them so i ask if i can get a replacement they made new ones and this guy came to me and ask me if i was eating the chicken strips so i say no because they were burn so he ask can i have them my friend is really hungry so i say yes so then the manager came and ask the guy if she can have the chicken strips back because she was making fresh ones so she grave the strips and trow them on the back not even in the trash and she had an attitude so then i ask if i can have her name she said no you can't she didn't even had a nametsg on and none of the employees there either but this other employee told me her name was jessica and that she was the manager and she said sorry and apologize for her manager wich i think its wrong because not even the manager was like that she was so rude and said to me im not giving you my name I don't have to im done with business with you bye with a really ugly attitude so i hope this doesn't stay like this and that she gets a warning or something because for her to be the manager she didn't supposed to act the wat she did this is the jack in the box on highlands tx the only one there I believe

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4terare
, US
May 19, 2019 2:42 pm EDT

No one was rude to you. When you claim that your food is "burned" and want it replaced they have every right to tell you to return the old food. Her name is none of your business. You as a young child have no right talking to an adult in this manner.

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M
10:43 am EDT

Jack In The Box a complaint about unprofessional employees at your phoenix arizona location on bell road and 19th avenue

Please contact me back have your district manager contact me I want to make a complaint about your employees at your Phoenix Arizona location at 19th Avenue and Bell 85023 area code.
I came in just to order some chicken strips, a a younger Hispanic woman named Nancy was helping me ...
I stated I want a 5 piece chicken strip and she really comes back and says we only sell a four I said add another chicken strip plus a cheeseburger...
So number one she's not listening to my order... number to she starts waving her hand in front of me and says listen..
I stopped her in her tracks and I said you don't raise your hand in front of me and tell me to listen...
I asked for her to get her manager ASAP and she said "NO"...
Finally the manager came over after 1 minute taking her sweet time...
I explained to the manager which was a little sarcastic also she stated what's the problem I said your employees not listening to what I'm trying to order...
The manager did not Rectify or try to correct the problem but she says have a good night see you later and walked away...
So you guys just turned a 1-star review on Yelp and I can tell from other reviews that you guys have a two-star standing at Yelp.
This store has very unprofessional employees...
The manager should have told this Nancy employee to come off the register and let meat take the order but no the manager just kicked me down the road and she could care less... the manager what's a Samoan female.
Please have a district manager do some serious help with this store and unprofessional employees...
I don't ever want to be coming into another Jack in the Box over this incident.
Please contact me back at [protected]
Mark

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4terare
, US
May 19, 2019 3:10 pm EDT

Little girl it is you who is not listening not her. If they don't sell them in fives then they don't. You also need to be more patient. You were the one being rude and they have every right to refuse service. Sounds to me like you mother should have corrected your behavior. You need serious help and throw a temper tantrum when you do not get your way. They had every right to kick you out of the store.

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K
11:40 am EDT

Jack In The Box service

Lastnight in 5/152019 I went to Jack in the box on 40th ave and tieton in Yakima wa at appromentally 945pm when the drive thru window opened I heard allt of yelling and cursing going on .I do believe it was one of your managers who was doing the yelling and cursing at her employees .when she came to the window I could see she was indeed a manager as she had a different shirt on the the rest of them .At that time I was able to read her nametag and see that her name was kayla .Another manager walked in looked like she just got to work didn't get her name but she had short dark hair she tried to help but Kayla just kept screaming .I had my 6 year old son with me and he was scared I got my order and left .I will not be going back to this location anymore if this is how they teach there managers to treat people.

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Update by Kacon
May 16, 2019 11:42 am EDT

Not good service need to train there managers better

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C
2:14 am EDT

Jack In The Box customer service and food

I was talked to like I was a bum begging for food. Three employees were vulgar and disrespectful towards me even after I told them how I felt. Then my order was incorrect and they refused to correct it.
I would like to be compensated for my meal please. The manager, Daniel was very rude and was letting certain people in after the dining area was closed but refused us.
Christina Henson
28006 n quartz way
San tan valley as 85143

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Update by Christina Henson
May 12, 2019 2:19 am EDT

Get a life

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A
10:09 pm EDT

Jack In The Box chicken. tenders

I went into the Jack in the Box on Van Nuys Boulevard and Hart Street ordered a spicy chicken tenders and ask her for some ranch my tenders are burnt very dark brown and I have no Ranch and my fries are severely undercooked. To the point that the oil was dripping out of the bottom and got my bag soggy could somebody please get ahold of me at [protected] thank you

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J
6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jack In The Box food and service

I walk in and see a Whataburger employee. Am I in the right place ? Is Whataburger taking over? Well I ordered a meal with a drink and tacos. The tacos were just horrible like as if they had been sitting thier for hours barely warm and super soggy. My burger was not properly stacked, and on top of that had NO kind of toppings. 1 pickle, half a lettuce and a tomatoes that looked as if they had been stomped on smashed. Over all horrible experience and I hope this get addressed ASAP. Manager didn't seems to care about my food she said it was fresh and that thier was nothing wrong with it. Jacks address is 1516 S Tennessee St. McKinney TX 75069

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M
7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jack In The Box I was charged twice.in the store.

I was charged twice. Once on the app and once in the store . I told the manager of the situation and he refused to help me. And then on top of all that when I left the store and went home to eat, I found out my order was incorrect. This has happened more then once. I called my back and reported a fraud alert to my bank. Please call on my cell phone to resolve this issue. I would like a full refund of my order on the app (since I didnt get the food). And also I would like a refund from the store purchase since I got the wrong order. The manager at that property that refused to help is Jose Luis. Very very bad customer service.

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N
Nee Dawson
, US
Nov 15, 2020 5:14 pm EST

Who did yall. All to resolve this issue tha6s theft and the same just happened to me im seeking legal advice just as they would if you stole from th

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C
8:26 pm EDT

Jack In The Box unfair way to get fired

Hi my name is chastine gutierrez and i was an employee at jack in the box and just got fired for some apperant reason saying i called a customer a cuss word when i wasn't on the clock for one and for two i never callee her any name she almost hit me going through drive thru as i was leaving too go home because she was running out of gas and also i would like too file discrimination against michael gutierrez because he fired me with no warning no verbal no nothing but yet they let people come too work drunk amd his name is ryan and once they realize that they dont need him beth sent him home its so unfair that i got fired because i didnt even get spoke too at all i came in too him firing me i would like this too reach every single mabger and company there is because michael also let's his fellow employees so called team leader go outside and smoke weed on the job view the camarra they all go out and even he let's the younger kids bring there vape pens too work how professional is that for a fast food company i will push this issue until i t is solved in my favor because i should have got an write up or even pulled to the side from michael gutierrez but i didnt even get that and so there for that is discrimination...Thank you amd my number is [protected]

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L
5:37 pm EDT

Jack In The Box flyer price not honored.

I received a jack-in-the-box flyer in the mail I went there the next day and they wouldn't honor it because they said that they're not a participating Jack in the Box even though they are the only Jack in the Box in in Graham, Washington. They wanted me to drive clear to Puyallup, 30 miles away just to get a $4.99 chicken combo, -not going to happen! Why mail everyone a flyer for sale pricing if it is not honored. Sounds to me like the very definition of deceptive advertising. -dissatisfied potential customer .

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Z
2:24 am EDT

Jack In The Box poor handle of manager on an incident

Service was through the Drive Thru 04/26/2019. Manager name was JESSICA. Receipt number 132639. They did NOT give us the correct order. It was missing spicy strip combo and they messed up my son's kids meal TWICE. My husband drove to the location TWICE. The manager JESSICA spoke through her Employee and refused to speak to my husband directly. She had the audacity to YELL out loud "I AM NOT GIVING HIM ANYMORE MONEY BACK." This is in NOWAY to treat your customers. The manager is EXTREMELY RUDE and UNPROFESSIONAL. This is who is representing JACK IN THE BOX. I would like for a call back from upper management. This maltreatment from your Manager is UNACCEPTABLE!

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L
7:05 pm EDT

Jack In The Box food order and service at kingman jack in the box

I took my family to your business in Kingman today to get a bunch of tacos and soda. The service was terrible, the wait was 15 minutes and the employee was rude. There was only one car in front of us and I said if you were any slower you'll be going backwards. The employee got rude and said then make it yourself next time and then blamed the car in front of us. The drinks were wrong and she didn't put any hot souse in the bag. Because of the terrible and rude service I will not franchise the business again.
LeiAnn Ingrassi
[protected]

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A
2:04 pm EDT

Jack In The Box complaints

I jad a very bad experience at the one on broadway in lemon grove ca. I was given the wrong order and when i returned to the restaurant i was questioned on my ordar then cursed at and was treated very rudely by managements and employees and this is not thw first time.I'd like to please talk to someone asap please about a complaint on one of your restaurants. My #[protected]

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M
11:57 pm EDT

Jack In The Box stereotyping

On april 24, 2019 between 10:30 am - 10:45 am

loc: 1001 south fwy
fort worth, tx

i walked into this establishment in uniform with name badge. I ask to just use the restroom, and the manager on duty stated restroom for customers only ! i felt she stereo type me as some hobo, thug, on the street. She has no, way of knowing if i'm a customer or not. I love jack in the box, been dining here for years. I'm hurt by this attitude .

Mj

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Contact Jack In The Box customer service

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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