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Jack In The Box
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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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D
10:30 pm EST

Jack In The Box service and workers

Yes around 9:12 pm monday night at the jack in the box on poinsette hwy greenville store number 171 I orderd a #7 medium with regular fries and cherry sprite with 2 tacos no sauce and five piece chicken nuggets as I proceed and get to the drive threw they gave me my drink and told me to pull up to the front were I waited 5 minutes for my food I had another occasion like this last time I visited this store I got home with my order and my burger was old and my nuggets was cold this store servive is poor and they dont fix food right and is poorly managed food there should be fresh and workers should not be giving out old food the employee on my receipt is shannon so I will aslo be trying to contact the manager threre are other places to complain about this situation this unacceptable and im at lost close of ten dollars so please do something to the store thanks Deravious Freeman [protected]

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A
A
acceptable
, US
Dec 28, 2019 2:54 pm EST

Saturday Dec. 28, 2019 a/pm
This is in regards to the outlet at the Puainako Town Center, at the city of hilo, HI 96720 .
I decided to go over to eat there, since i haven't done so in some time recently. Even though it
wasn't busy at the time, the two ladies (Marshallese) that were at the counter, just decided to
avoid me until they thought it was time to serve me minute's later. Not only that, i wonder?, if?, the lady that took my order eventually was listening, because i had to repeat it, and correct her from making a mistake on the order. When i did get my order, they forget to include other things like napkin's, also forgot that i request to eat it inside, not take out. The burger was cooked good, but the fries weren't cooked enough, and the taco's were over cooked, which i didn't complain at all. So they wouldn't remember me next time, and somehow sabotage/taint my food in the future.
The manager's were watching, them do the work, so i hope?, that they were able to learn and maybe improve on their overall quality of service in the future. Please, make sure that this isn't
a common occurence, maybe?, that's why they don't have the customer business, compared to
McDs, and/or taco bell on either side of them. Not to be to bigoted?, the recent Marshallese immigrant's should learn how to improve on the overall quality for their job, instead of being
half-[censored] complacent. Make sure that these area's get improved upon ASAP. Thankyou, Godbless,
Godspeed, Happy Holiday's & New Year 2020 to all.

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J
5:35 am EST
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Jack In The Box entire experience

My name is Christian Hahn and at around 1:30 am Wednesday morning I drove into your Lake Murray location's drive through. We waited there for many minutes and were never greeted so we decided to go into the restaurant. Upon getting at the register the employee working began communicating to us without taking our order, made race based remarks about the language barrier between us and the Hispanic line cook. Then when im giving him my order he became extremely confused because I needed to split payments. I then asked to pay the bill with just cash, and then this created more confusion. The situation was uncomfortable and I fregquent jack and the box for the late night convience. I asked to simply to cancel the order, but he couldn't do that either. He held the cash I gave him for the meal for a time. He couldn't figure it out at all and it made me nervous because money is something that I unfortunately have to be cautious with currently. He admitted he did not have the means to figure it out then allowed me behind the counter, the access to the POS and ultimately the drawer. When I was behind the counter I was able to fix the problem quickly and asked for a water cup. This was a frustrating experience and I would like this problem addressed.

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J
12:57 pm EST
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Jack In The Box my manager at work abuse me

Ms.Garza today at 11:00am on Dec 5 2019 has asked me to clock out of work because I asked if is in the handbook that if I work 4 hours I still have to go on break? She said "I am in charge here I make the rules so just clock out and go home" Ms.Garza has HIT me once before in my leg with her hand in the front register because I didn't take an order correct she also has balled up her fist like if she was going to hit me twice before and did that in front of the customers she also calls me names she is so rude to me most of the time and I have kept quiet this entire time I been working with her because I need this job more then ever especially now that Christmas is coming but this has been the last time I take such disrespect from her because she just simply don't like me and she knows I don't argue or talk back so is really hard to work with somebody that is always bulling you specially when you trying to work. Please help me somebody reach out to me I can't take this any more. Please and thank you for reading this. I work on clay rd and Blalock in Houston tx 77080 my name is Julissa Briones

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1:29 am EST

Jack In The Box aberdeen drive-thru

My friend and I waited in the drive-thru for about 15 min. I actually got out of the car, walked up to the window and asked them if they could aslk him to pull up front so they could serve us. I was told they were very busy and would serve us when they could which took another 7 min. When we drove around there was 2 tables of people. They lost a customer who drove over the curb to get out of there! And the lady behind me asked if I they told me what the problem was. They screwed up our order, leaving out a fry and covering the jumbo jack with some kind of red sauce, rendering it inedible. I called the manager and returned the left-overs and got my money back. I will never eat at another jack-in-the-box!

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2:54 pm EST

Jack In The Box food and customer service

went to jack in bx #132 order 2 southwest salads they never put the chicken on it then lied and said we did not order chicken on it been getting salad a long time with chicken they said they did not have groutons out of experation date i drove 10 miles back to return them they gave my money back but the girl on duty would not speak to me in english and only spoke spanish and she can speak english she was just being #####################

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4:59 pm EST
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Jack In The Box wrong order received through the drive thru

Jack in the Box located on Poway Rd
Drive Thru 107
11/25/2019 @ 12:40:49
[protected]

I ordered a white cheddar combo for $4.99. I requested just cheese and bacon on the hamburger, which they had correct on the drive thru screen. Received the take out bag and drive towards work. Decided to start eating the lunch in my truck as we have limited time (30 minutes). Come to find out my sandwich had all of the other items I do not prefer, such as lettuce, tomato, and mayo. Seeing that this location is not in an ideal location, I had to park at the gas station next to the restaurant.
I was somewhat upset and the girl appeared to know right away that she gave me the incorrect order. Handed me the right sandwich and offered a free cheesecake, which I declined. Drove off and made a U-turn to head back to work. Opened up the box and it was a complete different sandwich with lettuce, tomato, and who knows what else. I do believe in the rule "fool me once, your fault; fool me twice, my fault). I should have opened the box while at the establishment!
So no I have lost my appetite and late back to work. I parked across the street at a different gas station and returned back to Jack in the Box. I requested my money back and left unhappy. The girl didn't ask what was wrong with the order, just didn't say anything and gave me the money back. It had been almost a year since I've visited a Jack in the Box. Don't think I need to say anymore. ...

Thank you,

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5:33 pm EST

Jack In The Box order

Ordered grilled chicken sandwich with no tomatoes, lg fry and unsweetened iced tea
Also ordered really big chicken sandwich, no tomatoes, lg fry and lemonade
Order received was grilled chicken WITH tomatoes, lg fry and lemonade and really big chicken sandwich WITH tomatoes, lg fry and lemonade. Some folks are allergic to TOMATOES which is the reason for ordering without

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Update by Chris McAfee
Nov 24, 2019 5:35 pm EST

This occurred on Friday, 11/22/19 & approximately 11:30, located at 22209 Meridian E, Graham, WA 98338

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M
11:29 am EST

Jack In The Box time spent in drive thru

I pulled into the drive thru of a Jack in the Box last night in Spanaway, WA and was able to pull up to the order screen pretty quickly-only 4 cars ahead of me. After I ordered, I then waited 45 minutes, yes 45 minutes, in the drive thru with only 4 cars ahead of me. By the time I got to the window to pay and get my food I was very frustrated. The guys serving me at the window did not say anything about my wait, did not apologize, did not seem to care. Unbelievable. I will not be returning to Jack in the Box. TERRIBLE experience and TERRIBLE customer service.

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5:19 pm EST

Jack In The Box customer service was very bad

I had run to the Jack in the box at my work time at 13050 Interurban Ave S, Tukwila, WA 98168 at 12:57:10 PM and the guy at the window who was taking orders was very impatient and rude. I hadn't finished my order and he was totally in a hurry and kept cutting me off. After I caught his full attention he commented that he had a long day, had been there since 6am and hadn't had a break as of yet...I told him that I was sorry that he was having a bad day. When I got to the window my order was wrong but the nice lady named Melissa took care of me. My ticket number is JIB#8481 on 11/18/19. My name is Cathy Young and my phone number is [protected]

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5:42 pm EST

Jack In The Box drugs on property

I am putting in a complaint for the Jack in the Box in Tucson Arizona on Grant and Oracle just so you are aware that employees are using drugs in the store and selling them I've called the manager and complain all she said was that she needs to see for herself I know firsthand is because I walked into the bathroom and one of them toys with smoking meth not only that one of the employees by the name of Joseph Bustamante offer to sell me drugs and also told me that he keeps his gun hidden inside the storm that he can pull out and show me anytime I want to see it should you see you know I think you should look into a safe and praise are doing drugs and took the store for any kind of weapons

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3:28 am EST

Jack In The Box complaint about team leader

This is store 510 Pittsburg California, I'm a team member I've been working for jack in the box for over 1 year, and this store is the 3rd store I've worked at, This store is the only one where I've worked that I had to put up with such a rude team leader and no one like her because she treats everyone like garbage,
She's complained about my Christian music also.
And I'm thinking about leaving just because of her. It's not fair for her to get away with what she does, she also almost made our store lose $2500.00 one night, our boss should of fired her, she got scammed over the fone about some new computers, she was gonna take the money out of the safe with out telling our boss and take it to the bank at 1130pm. And yet she is still here.
Her name is Zayda P

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4:55 pm EDT

Jack In The Box drinks and service

I drove to the Jack-in-the-box in Calexico, CA(off of Highway 7) for lunch. I ordered two different combo's. I asked for a medium Ice Tea with lemon with combo #1 and a large Coke zero with combo #2. When I got to the window I was given my drinks, I had to ask for lemon again! I drove back to work to find a medium coke zero with no syrup just carbonated water and a large Ice tea. My lunch is only 30 minutes so I was unable to go back and get a refund. Listening is key and if the person at the drive thru window cannot multitask then maybe she should be at a different position.

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7:55 pm EDT

Jack In The Box credit card scam

My debit card was copied by person 10-30-2019 approximately 7:45 am I purchased 4 breakfast jacks 1 orange juice and a hash brown my card ending in 8190 was charged $10.06 and never used it in public until that day and it so happens to be in Fontana that my card was used to purchase gas at a chevron station in the hundreds. The lady also disappeared with my card to scan it and never gave me my receipt look at your cameras and youll find your scam artist I also was driving in a charcoal grey bmw. My name is David Ramirez [protected] Im pissed and feel like im gonna go to your store ask for her to be fired if you can find proof that she did what I am accusing her of. call me

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4:31 pm EDT

Jack In The Box toco's

I love Jack N Box's toco's however I think that cashier should ask and not asume that you want toco sauce, I have many, many times thrown away at least 5-6 packets of sauce. I usually tell them no toco sauce but many time they have already put them in the order. I'm speaking of handfuls of sauce per customer; your company could save money on this issue.

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L
3:40 pm EDT

Jack In The Box did not honor coupons

On October 7, 2019 at around 12:30 p.m. I went to the Jack in the Box by where I work. I had a $5 coupon for the Bacon & Swiss Buttery Jack Combo. I ordered it at the drive thru and went to the window pay. I gave the young black male the coupon the coupon and he said he had to figure out what I owed. I thought he meant sales tax added to the $5 coupon no he said the amount of the combo was aprox $7.49 and then quoted a price of around $6.00. What happened to the $5 combo? He was rude about it. This Jack in the Box has a history of horrible service but recently there has been a very friendly, helpful, And efficient service by an older black man. The young man needs to be trained to read the coupon and act accordingly. This is the Jack in the Box on 4500 Lemay Ferry Rd., Mehlville, MO 63129.

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11:07 am EDT

Jack In The Box store app not doing any good

I went to the store located in covina, ca. I ordered my food thru the app send even paid for it without any problem. I noticed it says top send in your order and it will be ready when you come 5-7 minutes. So I sent it. Since to the store. Told them I was there too get my order. The lady then tells me to "pull out the drive thruand park my vehicleim starting your order now and I will bring my order once they were done preparing it." What's the point of the app "avoiding" the line if they start making lines in the parking lot. Granted my food was hot and I enjoy that. But I am a single mother who needs to get my kids and my boyfriend food by a certain time top have everyone fed and ot the door without anyone being late.

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7:46 pm EDT
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Jack In The Box the food

I went to the jack in the box in Dayton tx today and the tacos were brown from the grease! The curly fries were also brown and nasty! They looked and tasted like old nasty grease! I also got a jr jumbo jack with cheese and the patty was dry and nasty! It was just a big waste of money and it was disgusting! If I didn't live 15 min from the store I would have taken back for a refund! That's a shame to be served food that I know for a fact the employees would not eat!

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5:16 pm EDT

Jack In The Box waited in line for food order

Britain Avenue San Carlos, California - 9-26-2019 at 1:10 pm. Waited In the food ordering line for 15 minutes with 2 other customers- no attention from the three employees. Was told the manager was busy fixing a beverage machine and will take your order when she is finished. We all left for another fast food source. Not a customer favored location.

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1:50 pm EDT

Jack In The Box 19 minute wait for drive thru & rude unhelpful employees - arina for one & others @ jtb #6002 nampa idaho

We were asked to pull ahead to wait for our order. The person next to us got their order in about 5 min. The car right behind us got their order right away. Next a big truck sat at the window for 6 min-I timed him because his lights were shining in my eyes-then drove off with 2 big bags of food. Now we had waited 14 min for our food. I called to ask where our order was & was told they'd get It as soon as they could. I said we'd already waited 14 min-she said they'd had some big orders. I said yeah orders after ours. I asked for the manager-she said she was the manager. I said if they couldn't get our order out just give me my money back. She said they'd get it out as soon as they could & hung up on me. I could see her thru the window looking our way & laughing with her co conspirators. After another 5 min which I know was intentional she brought our food. I said it was rediculous that it took 19 minutes to get our order-she said we were the only ones who ordered breakfast sandwiches! Like that was any reason it took so long. One of the bags tore as she handed to me, something fell out of the bag on the ground-I asked what it was. I think she said sauce. She DIDNT OFFER TO GO GET MORE SAUCE OR ANOTHER BAG. I wanted to know the manager's name. She said we are all shift leaders. I said someone told me she was the manager, what is her name. She just stared at me. I said what is your name-she just stared at me. My son said don't worry mom someone will know who was working here that night. No name badges (her name was on the ticket..)This was way beyond BAD CUSTOMER SERVICE. We will NEVER EVER go to that jack in the box again. We hadn't gone there for a few months anyway because of repeated bad service. They either gave the wrong item or didn't give us our whole order-I mean even forgetting to put fries in a kids meal (he cried because they forgot his fries) or not putting cheese on when you pay extra. For God's sake a kids meal has only 2 items in it. How hard is that to get right. Well guess what-we got home & sure enough they didn't put in my eggroll. I' m sure they discovered their mistake & took the phone off the hook, because I put my phone on redial for 1/2 an hour & always the busy signal. Real professional mature customer service.NOT My teriyaki bowl was cold & inedible. The chicken was hard-either not cooked enough or sat around too long. We were almost afraid to eat the other stuff, afraid maybe they spit in or worse. I did the survey on the receipt only to have someone call me-that hadn't happened & probably won't. Not sure about this issue is important to you either. But I plan on putting this complaint on Facebook & any other social media I can because this is a bad bad business environment that has gone unchecked for way too long. There are tons of other places to eat all right there. If serving breakfast sandwiches at night is such an issue why advertise on tv you serve breakfast 24 hours a day? And if everyone working is "shift leader" why not make sure you have at least one mature competent concerned with actual customer service one on shift? I worked in retail for many years & even owned and operated 2 businesses including a restaurant. I NEVER mistreated anyone like this. Is this the new business structure for jack in the box? Because if it is even the largest business concerns can go down the tubes and I've talked to a ton of people who had multiple bad experiences at this particular one. I probably won't get any response to this either-but that would really tell me all I need to know. Shari Riecker I'M also sending a copy of my receipt

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Update by Shari Riecker
Sep 26, 2019 1:51 pm EDT

Still haven't received a call fro my survey last nitr

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2:15 pm EDT
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Jack In The Box being yelled at for ordering 10 tacos

St. Charles Zumbehl location 6330 at approximately at 12:38 pm. I went through the drive through and ordered 10 tacos, and the lady started yelling at me cause there was only 3 people working. She said I would have to wait which was fine, I don't mind waiting but because she was so angry and yelling at me, I left because I thought she would contaminate my food.

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Contact Jack In The Box customer service

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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