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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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Newest Jack In The Box reviews & complaints

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J
10:28 pm EST
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Jack In The Box cold fries and horrible customer service

I have never been one to be petty or complain but Jack In The Box at 10638 Huebner road in TX is by far the worst I have ever been to. It never fails I'm either waiting in line for a long time, my food is cold, they forget something or the tea is horrible. I went through the drive through thinking positive but my fries were hard as a rock and cold. I had to ask for my receipt and the employee looked at me as if I were asking for something out of the ordinary. I get home which by the way is less than five minutes and notice my food was cold. I called and talk to Jonathan and he said there was no manager for me to speak to. I told him my situation and he said they are having problems with the grease and that's why my fries were hard and cold (makes no sense). He said the if I came back that he would replace my fries. I refused the offer because then my burgers would be cold. I told him that if I drive back that I wanted both replaced and I was told he could not do that. First of all an employee with no authority should not make that decision and a manager should be there to supervise. I have no idea what goes on in this place but someone really needs to clean house and get this location together. People work hard for their money and eating out is some what of a luxury there is no reason customers should have to deal with this more than once at the same location.

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9:00 am EST
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Jack In The Box commercial about jack having the bowls

To whom it may concern,

I am a patron of Jack in the Box and have loved the food. I have recently seen a commercial and ads where it pertains to jack has the bowls ..i see the clever word play but in a time where we are trying have everyone not feel offended, this ad and commercial is walking that line. To even step close to the line that could be taken the wrong way could even cause me a customer to scratch my head as to why Jack in the box would make a risky commercial as those seen
http://banana1015.com/new-jack-in-the-box-commercial-sure-has-big-bowls-video/

I would like to know what as a customer i could do to express a need for change to make sure that things and lines like this aren't becoming a trend for a business i would like to continue to frequent. I wouldnt like my 12 year old nephew to say ..Jack has big bowls and i have little bowls.

Please respond if you may to [protected]@gmail.com

Ron Payne

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A
5:27 pm EST

Jack In The Box poor customer service

Today I visited my local Jack in the box via drive through at 3pm (12/3/18) in Lemoore, CA 93245. Unfortunately I cannot give out a receipt number or name because I wasn't given a receipt. The employee who took my order at drive through rushed me during my ordering process and got upset that she had messed up my order. She was very rude and instead of being apologetic, she shoves the bag through the drive through window and with the rudest and driest tone told me to have a good day. After I got home I had noticed my cheddar bacon curly fries had no bacon. I tried calling the Jack in the box in my town and was answered and hung up on. I drove back to the store to get what I ordered. I did not appreciate that the employee made me feel like I messed up my order and that she was very rude during my experience.

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2:38 pm EST

Jack In The Box service at the drive thru.

My name is Jerry Robinson, I am a senior citizen. On 12/01/2018 at approx.10;00 I went into the drive thru to order a burger[ I luv the ultimate cheese burger and curly fries] I ride an electric motorized bike . when I got to the drive thru window, the young lady at the window said they do not service bikes at the drive thru. I asked her to make an exception, there were no cars waiting behind me. Again she said no and that there was a camera pointed in the drive thru. She informed me that I would. have to go inside if I want to order. I asked to talk to the manager she said there was no manager. I am still on the bike I get to the front doors get off the bike lock it up go to the front doors and there locked. I was pissed. From the drive thru to the front doors is maybe 25 ft. Again I am on a motorized bike. Needless to say I was really pissed off That they locked the front doors before I could get in to order. That is [censored]ed up and
being a senior citizen and being on a motorized bike and not getting service. To get the bike unlocked and get on, went to Del Taco down the street, was 40 minutes and they serviced me at the drive thru . i really feel I was discriminated against because am a white senior citizen on one of the top of the line electric motorized bikes out there right now. My BIKE RETAIL IS $3200.00 dollars. So to end this little problem about not getting service because no bike's in the drive thru. might turn into a big problem. Now that I think about it I am going to talk to a lawyer tomorrow about discrimination.

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Update by jerry5761
Dec 02, 2018 2:48 pm EST

The location of the Jack in the box is on Baker just of Fairview in Costa Mesa. the address is1205 Baker St. Costa Mesa Ca.92626.

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L
1:52 am EST

Jack In The Box curly chili cheese fries

I found a long blonde hair on my food. So disgusting! Lost my appetite during my lunch time. I waited for over 15 minutes just to get my lunch and this is what I got... Hair on my food! Don't they wear hairnet while working in the kitchen? Hopefully they will try to rectify this problem. It was just so frustrating finding a hair on your food. Just nasty!

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7:23 am EST
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Jack In The Box food was cold and old

Hello my name is Quincy Nash...

I stopped at your location in Florissant Mo, off of Shackleford.. The coffee was horrible, taste watered down, hash brown was old and cold and the bread on my sandwich taste like it was freezer burned.. I would have stop back, but I was on my way to work and I didn't want to be late...

I've had problems with this location before and I've said nothing... enough is enough, i was willing to give them another chance but now! I will not go back.

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S
6:34 pm EST

Jack In The Box rude server ad manager, food wrong, long wait

I pulled up to drive through and there was only 1 car in front of me. I waited 15+minutes for my food. I ordered a sourdough jack meal (med) with a regular oreo shake, no whip or cherry. I was already irritated with the wait and when I pulled up I could immediately see my shake had toppings. Layla (the window attendant )did not offer an explanation or apology for my wait. I wasn't going to say anything because I manage a sonic and I know how it goes. But as I was pulling away Layla yelled sarcasticly at me, 'you're welcome!' I told her I didn't say thank you in which she replied, 'yeah! I know b*@ch!' Then when I called to get the girls name and general managers name, the manager on duty (Lisa) refused to give it to me. Then when I told her I would let the general manager know she was refusing, she finally told me. Then she asked me if I was the customer that drove off without saying thank you?! I am shocked! I will be following up with the general manager every day until I know this matter has been resolved.

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3:54 pm EST
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Jack In The Box food

I WENT TO THE jack in the box at 780 marina blvd san leandro to 11/28/18 at 12;04;33 went thur the drive thur order #13 with garlic fries like always and a chicken bowl like always I ask for ranch and ter. sauce for my chicken got the ranch but no ter sauce plus I pay .30 more for the garlic fries like always but quess what no garlic fries only reg fries that was luke warm this is not the first time this happen plus the girl walk away from the window and went in the back and I coudnt go back cause I only had 20 mins on my lunch am Kathy mantooth
17010 channel street
san Lorenzo, ca.94580

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M
7:41 am EST

Jack In The Box mocha and no napkins and forgot drink

We ordered 4 tacos, a extra large ice water and a iced caramel mocha.. We didn't receive any napkins with our tacos, the mocha had way to much chocolate and was disgusting where we couldn't even drink it, and they completely blew off my ice water... The man at the drive thru window was completely rude and didn't show any cheerfulness what so ever and acted like he wanted nothing to do with us. He basically had a F U attitude.

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3:26 pm EST

Jack In The Box customer service

The very rude customer service at the Waimanalo Jack in the Box I couldn't provide me with a gift card because they said their system was down. So I was wondering why couldn't they have a hand written one and took it off of my card. You need to really get a check on that store because this is not the last time this happened. I need to be trained better and more efficient with what they're doing

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icemanfist
, US
Nov 24, 2018 5:00 pm EST

I like how you children mistake not getting what you want as rude. Maybe once you reach your double digits you will know the difference between not getting your way and rude.

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L
7:51 pm EST
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Jack In The Box customer service

Went through drive through and was in the middle of putting in my order. I had my parents with me so I told whoever was on the comm to give me a sec because my mom was telling me her order so I could then tell it to her. She said again raising her voice "ANYTHING ELSE", to which I replied again "Gimme a sec." to which she relied "ANYTHING ELSE" even louder. So I got upset and told her to chill out that I needed a sec. So she proceeded to saying "Okay, here's your total" like if she didn't hear me say to give me a sec the last three times! I demanded to talk to a manager to which my surprise she said "I am the manager" Wow! What a complete incompetant woman! All of a sudden she could hear me good enough to reply immeadiately! Anyway, I demanded she give me her employee identification so I can report her and she REFUSED! She said "you get out of my line cuz you ain't getting nothing" keep in mind that this entire time she was being completely rude and barbaric! Slamming the drive through window, yelling, looking at me like a wild dog. It was insane! I got so upset that I did let a curse word or two slip out but my goodness what kind of manager do you guys have RUNNING an operation! This was ridiculous! I kept demanding for her to give me her employee info to which she replied she was calling the cops. On top of all this mess I kept dialing the number for customer service on the window to report everything and kept getting no answer! What a ridiculous experience! I've never been so baffled by such incompetence. Why have someone running a customer service operation when their customer service is complete TRASH. What a disgusting woman and terrible experience! I can only imagine how many other ridiculous customer service experiences this woman has provoked. Utterly disgusting!

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12:22 pm EST

Jack In The Box horrifying!!! wasting tons of water and employees simply do not care! food subpar : (

Horrifying! Wasting tons of water and employees simply do not care! Food subpar :(

It is November 17, 2018, and the Jack in the Box in Buena Park (La Palma Ave.) have always had subpar service and subpar food since we moved to the area two years ago.
While they are having their exterior painted over the past week, the water in one of the bathrooms has a constant streaming leak and no one that works there seems to care that they are wasting tons of a natural resource, especially given the recent California fires! THIS SINK HAS BEEN LEAKING FOR THE PAST TWO WEEKS! I am trying to find a corporate office to report this too since the staff there apparently does not care. and perhaps report this to the city of Buena Park.

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2:40 am EST
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Jack In The Box customer service from a manager

Hi I was just at 56 and pacific jack in the box 11/16/18 12:10:47 a and order 2 meals with curly fries and an order of jalapeños 163895
Jfbko3 got one regular friy instead and I ask nicely to get it exchange a girl who came out of the kitchen sashee didnt want to give me a last name (who claim to be the manager ) litery express herself with a [censored] as they where exchanging the fries I told the girl shiarra to let her know she shouldn't EXPRESS herself like that about customers and she smile and said I'll let her know but then I notice my recite wasnt I'm the bag after giving her exact change and I ask her for one so she gave me a shorter one than usual then I asked to speak to the girl in the girl in the back who cussed me out and she showed up claiming to be the manager and said I couldnt know her last name asked her nicely she shouldn't Express like that about customer and her coworker admitted to her rudeness she try to deny the whole thing and deny my receipt to call customer service and claim to be the manager bye

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K
5:53 pm EST

Jack In The Box open interviews at federal way jitb

The person who answered the phone was less than unhelpful. I was in the drive thru about 3days ago and noticed a sign that said open interviews. However, i didnt get the days the interviews were being conducted. I went to the website and it indicated that i need to apply in person. I called the restaurant to get the info i needed to apply. (Day of the week, times, etc.)The person i talked to insisted that there wasnt a sign in the window and i needed to apply through the website. I went back to website and i got the same info. I called back and she wouldnt let me know her name or if the manager was there. She told me she didnt have that information. I feel this was no way a customer service rep should treat anyone.

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6:17 am EST
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Jack In The Box I am complaining about the hours of jack in the box!

Good morning, I am very disappointed when this morning at 3:20 a.m., I drive to my local Jack in the box in Artesia, California and was told that they are closed and to come back at 4:30 a.m. which I do not understand why when I thought that Jack in the box was supposed to be opened 24 hours? I replied to the lady thru the drive through that aren't they supposed to be opened 24 hours, and she said that the cash register was not working. Now, I understand that a cash register could have problems but don't you have other cash registers are working and of that register is having problems why should I have to come back at 4:30? The reason of why I am so upset is because I will be having surgery at 6 a.m. and I am not supposed to have any food prior to my surgery and I was hoping to have a burger but because your employees are not in a working mood to provide customer service to your customers and stay open for your custoners is not right to state that Jack in the box is "OPEN 24 HOURS ", when at 3:20 a.m. I drive there and was told to come back after 4:30 is not being open 24 hours, it is false advertisement! I honestly believe that for my time driving there and again going back there after 4:30 a.m., I should be compensated for my time and now I have to wait to eat food after my surgery! Im sorry but some may think that people can wait over an hour and go back is not a big deal and if its closed they can drive to Del Taco and get food, but it is a problem to me! I am not in the mood to have tacos and what if I had a job working late hours and have 1 hour lunch break I would not be able to have a burger at Jack in the box and I would not be able to come back after an hour because that was my lunch break! Your advertisement of being open 24 hours is a lie and it inconvenient and not right! You have signage everywhere that your open 24 hours but not at that location in Artesia, California!

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3:18 pm EST
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Jack In The Box ribeye bleu cheese burger at this specific location.

Sorry jack,
But I have to share this with you; this location #133 in los angeles is ruining your reputation by skimping on the contents of your ribeye burger!
They put no lettuce on it!
No tomato on it! There were lots of grilled onions though!
They truly skimped on the bleu cheese, placing a very thin layer spread on the bun! They put 1 pitiful shaving of bacon, not even a real slice!
It looked like a badly doctored value menu jumbo jack! Pictures attached of my receipt and the burger in question which is actually good when prepared the right way.

I am one of you staunchest patrons, and I don't appreciate this location besmirching your name and reputation, by putting out food misrepresenting
Jack in the box!

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10:35 pm EST

Jack In The Box staff

When I walked into the door with my service dog, the manager started yelling "no dogs allowed". I told her that he is my service dog and she said "you don't look like you need no damn service dog". I ignored her and continued to the counter and she came to register to take my order. I ordered a number 1, bacon and swiss buttery jack, she them told me in a ride tone that I can not order that without explaining why. I asked her why and she responded that they don't have bacon so if I wanted bacon then I might as well kick rocks. I told her I don't care about the bacon I just wanted that sandwich with large drink and fries and she took my order. After I got my food and drink I was walking back to hotel and I was about 200 yards away when I decided to look in the bag and she only gave me a small cheese burger with a small fries. I did not turn around and walk all the back for many reasons and one is that I never wanted to deal with a disrespectful person like that again. Jack in the box in la marque tx emp: Desiree JIB#617.
I don't expect special treatment being disabled but people need to have some respect for wounded veterans on veterans day.

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Brenda Torres
, US
Nov 16, 2018 2:42 am EST
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Hi I was just at 56 and pacific tacoma washington state jack in the box 11/16/18 12:10:47 a and order 2 meals with curly fries and an order of jalapeños 163895
Jfbko3 got one regular friy instead and I ask nicely to get it exchange a girl who came out of the kitchen sashee didnt want to give me a last name (who claim to be the manager ) litery express herself with a [censored] as they where exchanging the fries I told the girl shiarra to let her know she shouldn't EXPRESS herself like that about customers and she smile and said I'll let her know but then I notice my recite wasnt I'm the bag after giving her exact change and I ask her for one so she gave me a shorter one than usual then I asked to speak to the girl in the girl in the back who cussed me out and she showed up claiming to be the manager and said I couldnt know her last name asked her nicely she shouldn't Express like that about customer and her coworker admitted to her rudeness she try to deny the whole thing and deny my receipt to call customer service and claim to be the manager bye

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E
3:22 pm EST

Jack In The Box my debit card was charged after being told that it declined

Today's date is 11/9/18 at 11:25a. I ordered food from the Jack in the Box in University City, MO 63130. I ordered a meal which came up to $7.29. I was told that my debit card declined. My debit card was charged $12.14 and I was not awarded a refund. My co worker ended up paying for my order in which I have a copy of the receipt as well as a copy of my debit card statement which clearly shows that my debit card payment didn't decline and I was charged $12.14. I took the receipt along with my debit card statement which shows that the payment was charged to my card for Jack in the Box. Some lady name Iyana made the transaction as she messed up on all four of our orders. When I talked to the manager she said I had to wait 24 hours to see if the pending charge would drop off after showing her the bank statement. The manager made me wait 10 minutes before even trying to settle the situation but came with a nasty attitude. If your told that your card has decline how can you produce a receipt. My name is Ebony Brown and I would like to get my money back as I will never go back to Jack in the Box ever again. My phone number is [protected]. This is a fraudulent action and it needs to be taken care of asap. I shouldn't have to wait if I was told that my card declined and was still charged after being told it declined.

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9:40 am EST

Jack In The Box coupons

Why does Jack in the Box tell you to download the app and receive free coupons but every time I visit the store at 1228 Robert B Cullum Dallas TX 75215 - they never honor the coupons - its not fair to customer - I do understand not all stores participate but this store picks and chooses when they want to accept coupons. I've used other coupons there before. please advise

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6:16 pm EST

Jack In The Box out of supplies

455 Earl Rd Shelby NC 28150

This Jack in the Box location has been out of ice for exactly two weeks! That is ridiculous. I understand equipment break downs happen, but management should have had this fixed by now. We went exactly two weeks ago, were told at drive threw they were "out of ice, was that ok"...and was told the exact same tonight.

Chasity

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Jack In The Box contacts

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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