The complaint has been investigated and
resolved to the customer's satisfaction
jack caruso Regency Dodgeservice


I guess some dealership do not care about CUSTOMERS Like Jack Caruso Regency Dodge. Took an 08 Dodge Ram to the dealership for simple repair, oil change, TPMS sensors that were missing when the truck was purchased. The only thing that they got right was the oil change. (better go check the oil level) As the mechanic was installing the TPMS sensors he would break down the tire and install the sensor, but I seen him turn the tire but he did not balance the tire. Also he tighterned the left rear lock on the tire then could not remove it, meaning he broke the wheel lock key. Saturday is wasted needed the truck, Finally tuesday pick up truck and the new rim got balanced with 2.5 ounces of weight on the outside of the rim and only .75 on hte inside. Guess he does not know how to Balance a tire. It should be no more than .50 ounce from inside to outside, now truck has a hop in the tire. They did an alignment because of abnormal wear on the front tires. Now the truck drives left guess he did not know about adjusting caster for florida roads. So now I guess I will have to take the truck to a reliable place that fix the alignment and balance the tires correctly.

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