JAB Coach Hire reviews & complaints 2
Keywords
coach hire customer services refund air conditioning broker chewing gum coach company door driver emergency number heater hire jacket names offers part problems replacement coach road worthyNewest JAB Coach Hire reviews & complaints
coach a no show
We booked a coach from JAB for July 2nd for 25 people from Hampshire to Oxfordshire with a second pick up in Maidenhead (a return journey, late afternoon pick up, very early morning return). I paid upfront, and claimed the money from each person in the party. Cost of 650.
Day arrives, coach does not. After eventually getting through to operations we were told that they had overbooked and our journey would not be taking place with them. No alternative, no solution and no real apology. I was simply told my money would be refunded.
The Maidenhead party managed to get themselves to the destination (obviously with me giving them their share of the money back) and I managed to get my party there via taxi. At a cost of £800. I called the next day to ask to speak to customer services, they weren't in. After an amount of phone calls I've lost count of I have come to the conclusion that nobody actually works in customer services as they are never there. Email after email, phone call after phone call, my money was eventually refunded more than 3 weeks later. I asked if they would offer some form of compensation for the taxi bill (morally I cannot charge my guests anymore for their journey). I was told no. I asked to speak to someone senior, I was told no one available. I asked if someone could call me to discuss, I was told they'd ask.
No word from them at all. The journey was booked for 2nd July, refund went into my account 23rd July. After overdraft charges as my money was sat in their bank account for all that time
The company is an absolute disgrace, I have reported to trading standards but don't know which route to take next? The company is a joke and I find it so so disrespectful to not even bother to speak to me personally when I've had such issues. I did receive an apology email saying they were sorry but sometimes vehicles experience mechanical issues. So now they're lying as well. I don't think not showing up due to overbooking is a mechanical issue
I would like two things; an actual person with some seniority to call me and speak to me directly, and some form of compensation to help pay the taxi bill.
Booking ref - 2416025
Coach Hire Job No 1995488 Complaint Number 4331
I recently hired a coach from a company called Jab Coach Hire who I now know to be trading under 2 different names Jab Coach Hire & Momentum Coach hire and I also now know that they are not actually a coach hire company they are a broker. On the day of hire our coach arrived and looked very tatty and tired, once everyone was on board and we had travelled a few miles everyone on the coach started to complain at how hot it was on the coach so I spoke to the driver who informed me that the air conditioning was broken as they were waiting for a new part and the heater was stuck on high which he was aware of prior to setting off from his depot, when one of the others on the coach went to open the skylight it came off in their hands so this had to be propped open using a guests jacket. On our return to the coach the driver informed us that the door would not shut therefore the bus would not move as it was a safety measure so I called the emergency number only to be told that as it was a Sunday evening they could not get us a replacement coach. We finally got the door closed by draining the air from the system and set on our way over an hour later than scheduled, whilst on our way home we had to stop again at a service station as the heat was unbearable for some of the guests where we had to exit from the rear emergency exit due to the front door being broken. When leaving the service station it started to rain and one of the guests felt wet on his shirt and noticed that water was streaming in through one of the window seals, we also had a guest that had his jacket leant over the front of the seat which must have been touching the heater and when he went to put it on it was absolutely caked in chewing gum which had been stuck to the heater and became soft due to the heat
On the following day I decided to report everything that had gone on and was told that the customer services lady was on holiday and nothing could be done until she was back and then we would need to give her 28 days to deal with the complaint !
OUTCOME:-
I requested a full refund as well as £100 to cover the cost of the ruined jacket and the reply we received did not acknowledge any of the problems which I complained about, they said that as far as they were concerned the coach was road worthy and the offered £130.00 which we declined and they have not come back to us with any other offers
The worst Coach Hire Firm out there
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Phone number
+44 800 056 7849Website
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