The complaint has been investigated and
resolved to the customer's satisfactionResolved ITS / Scott McKenzie — Fraudulent inducement to enter a contract
resolved to the customer's satisfaction
I would like to make everyone aware of a company based in Denver that engages in fraudulent inducement to enter a contract.
ITS Family of Companies, a.k.a DBP Executive Search, McKenzie Scott, Job Market Access Center, Americas Job Network, Career Transitions and USA Job Market with address 7979 E Tufts Avenue Parkway, Suite 1400, Denver, CO 80237 and telephone number [protected], has a long list of complaints against it filed all over the United States because it is Internet-based.
ITS bills itself as "A Better Way to Find the Right Job" and "The Professional Job Changing System."
It created "technology's first breakthrough in the job hunting field...our fully guaranteed service can make job hunting much easier saving you weeks and months of time and helping get you a far better job than you could ever do on your own."
They represent themselves as former HR Directors IT Directors and Marketing Directors for Fortune 500 companies who know the job hunting market and its requirements very well having done "tens of thousands of campaigns." People are told they can only reach 10% of the job market on their own. ITS reaches 96% because it has access to the hidden (non-listed) job market and emerging jobs. The process is as follows:
Develop a Marketing Campaign: The client is assigned a Marketing Campaign Director to write cover letters and resumes tailored to each client. "Our plans are normally targeted at making your phone ring at least 25 times. That's the key to getting 3 or 4 good offers to come through at the same time."
They identify the client's strengths and transferable skills, downplay liabilities and build the client's appeal in new industries to increase marketability. Fact: The unique marketing materials are boilerplate, standardized documents. The marketing plan is merely a computer generated regurgitation of the information the client provides.
Distribution: The cover letter is faxed to 10,000 employers, recruiters, venture capitalists, board members and decision makers. "We place your credentials with your best and highest probability prospects." The client is encouraged to read press releases of various companies to identify lead opportunities (this is the hidden job market) that have not been posted as job openings and send the cover letter and resume themselves. Fact: The database distribution is not updated and the materials are sent blindly to employers who do not solicit them. Moreover, the client has no way of knowing how many distributions were actually sent.
JMAC: A subsidiary of ITS, it is an online service that purports to find every single job posting on the Internet making it easier and more efficient for the client to look for jobs. Fact: JMAC pulls job listings from only a handful of other websites such as Monster, HotJobs, etc. that the client can access for free.
ITS provides all of this for an up-front fee of thousands of dollars. They offer the following guarantees:
"We back every step of our service with the strongest possible guarantees. For anyone we accept as a client, this eliminates any risk... placing all the risk on our firm and how we perform for you.
These include an unconditional money back guarantee on every marketing plan...
...an unconditional money back guarantee on the resumes we create for you...
...an ongoing satisfaction guarantee regarding everything we present...
...and a performance guarantee if you don't get a suitable situation within 90 to 120 days.
We provide these to make sure that our worldwide clients are totally comfortable using our services."
An Internet search of keywords McKenzie Scott+ITS+complaints yields thousands of complaints filed and posted by people from all over the United States.
All of the complaints cite the company has grossly overpriced and underperformed on their service, continues to misrepresent the capability of such service, and does not keep service commitments.
Moreover, they allege a bait-and-switch practice that is very common at the company to induce clients to sign the contract. All of the complainants received less than 1% return on the distributions and when they asked for a refund, they were told none would be offered because the satisfaction guarantee only entails a new distribution and marketing campaign make-over.
I believe the fraudulent inducement pertains to the money back guarantee. Monies are refunded only if the client does not approve the marketing materials BEFORE they are distributed. How are these people to know if these materials will work and get them interviews? They are encouraged to trust the "professionals" at ITS. The timing of the guarantee ensures that ITS' poor performance will not be challenged and no refunds will be given.