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2.0 34 Reviews

Itasca Complaints Summary

9 Resolved
25 Unresolved
Our verdict: When using services from Itasca with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Itasca reviews & complaints 34

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3:30 pm EDT
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Itasca 3m thinsalate boot itasca

I bought these boots at Bass pro shop last year at the end of the season. I've only used them a few times. I was by a bonfire and I noticed my boot was melting! I wasn't that close for this to have happened to a quality material. There were many other people around the same distance as myself and it only happened to me. I'ts hard to find a boot that fits me, so this is extremely upsetting. I would like to get an exchange if possible. Thanks

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4:31 pm EDT

Itasca itasca boots are junk

I bought a pair of rubber boots, i've only worn them 6-7 times and the sole is coming off. I got them at tsc and they don't have any at this time to replace them with. I'm not going to buy anything else from your company and will tell as many people as I can about your poor quality product (I will post this on fb) if nothing is done by you about my boots.

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3:26 am EST

Itasca ice breaker winter boot, mens

I found these in new, unused condition, during a recent move. Not sure if I actually bought them (Nor how much I may have spent, obviously); or, if they were a gift. I've literally only had them on for 15mins.in looking around online I noticed these boots are priced from $15 to as much as $60... For the same make & model. I also noticed that the same exact boot is sold under several 'brand names'. The only difference is the patch sewn to the tongue.in place of 'itasca', there is a different brand in it's stead. Even the 'thermo lite' and, 'thin insulation', below the brand name are exactly the same. Lacing/eyelets: same. Only a slight variation in the sole pattern, & bottom tread pattern. White tag on inside on tongues are identical to pics of the boots across all the brands. Reads: "stock#: 642057, name: ice breaker, size: — , man made materials, made in china".in new condition... Wearing boots around house; not even outside, yet; and the seams are already starting to split. I wonder if some sort of adhesive could be used along seams, to prevent further splitting. I may give 'em a couple coats of waterproof spray. Again, w/ the price ranging from $15 up to $60. I've barely used them and they're starting to fall apart. If you see a pair for $15, may be worth keeping by the door to run out in medium amounts of snow. However, if their over $20, i'd suggest you pass on 'em. If you do get them... Don't use them as your only, or regular/daily-wear boots. Even in the $30 to $50 range there are quite nice options.

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5:56 pm EDT
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Itasca Boots

After looking for the manufacture to lodge a formal complaint this is the only website I could find.Obviously this is not a reputable company whatsoever.These boots were purchased at Boscov's in Toms River N.J. for $70.00.The biggest waste of money I feel.I do not wear them everyday, more like maybe, once a week.They are very water-proof I can testify to, but two the eyelets have just ripped right out for no apparent reason.I feel they are very poorly constructed and if I was a working man and wore them everyday they surely would have given out after a month or so.For the price they cost me and the use I got out of them I find them to be a very, very poor choice of footwear and will be spreading the word.

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RR from Jackson, NJ
Jackson, US
Feb 24, 2014 8:28 am EST

Mine I bought in New Jersey too. One of the end caps of the "shoe laces" that wrap around the leg calf (the top of the boot that is) came of and apparently they are forced in under pressure by factory machines, and I can't get it back in. It was my second time wearing the boots and the missing end cap makes it look like an eyesore. RR in Jackson, NJ

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4:08 pm EDT
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Itasca leak and weather cracked rubber

I purchased a pair of Itasca "Swamp Walker" boots from Walmart in November of 2010 for hunting season. Nice looking boots, camo, 800g Thinsolate, adjustable straps on top. HOWEVER, within 3 days I noticed that the left boot was leaking a bit. I found where the leak was, right on the left side of the toe ridge cap. I returned the boots to Walmart. I exchanged them for a SECOND pair of the same boots. I used them throughout the winter trapping. This spring, I again began to get wet feet. I checked the boots over and discovered on the top of each foot, the rubber appeared to be weather cracked, and were now leaking. AGAIN, I returned to Walmart. This time I was told that this was the last exchange that I would be able to do. So, I am now on my THIRD pair of ITASCA Swamp Walkers. I contacted the company today at [protected] and spoke with a company Rep. They advised me that there was a full 1 year warranty on the boots, and that Walmart should have refunded my money...the first time!
In my opinion, the first pair of boots should not have leaked. The second pair were just rotten rubber. I am almost afraid to try the third pair. DO NOT BUY THESE BOOTS. They are poor quality and you are further ahead to buy a better quality boot to save the aggrivation of getting wet feet.

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Wpayton5599
Bolingbrook, US
Apr 13, 2011 4:22 pm EDT
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Products are different depending on the company. This company seems like they will directly reimburse WalMart for the boots. Other companies require you to send the defective product back to them. The clerk at WalMart was probably unaware of the policy of the manufacturer. Not uncommon when you pay people slave wages. Sorry about your experience. Thanks for the advice on the boots!

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3:07 am EDT
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Itasca seams dont hold

My husband bought a pair of Itasca Men's Calgary Boots in Mossy Oak Camo w/ 400 Grams Insulation. He wore them about 1 month and the seams started to come undone. He really liked the boots as far as comfort but really 1 monthn? bought at Yreka Calif. 96027 Walmart. Thanks T sanpp

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1:43 am EST
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Itasca leaky wet boots

Itasca 1600 boots did not make it to day 3, 80.00 $ wasted, lucky if I walked 3 miles, broke apart in heel area, guarantee wet feet... my advice do not buy!

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call the BBB
, US
Apr 27, 2016 6:40 am EDT

I bought itasca (its ### ###) boots in Vermont on a Christmas visit to relatives and the first day I wore them in the snow, my feet where soaking wet and freezing. Of course I didnt return them, being from Maryland and in the middle of a Christmas weekend when stores are closed. Pissed is an understatement. Call the BBB. This company has fraud written all over it.

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I'm Really Upset
Welland, CA
Jan 17, 2012 6:48 pm EST

Itasca boots don't hold up.

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I
I'm Really Upset
Welland, CA
Jan 17, 2012 6:45 pm EST

We purchased a pair of boots for a four year old and he wore them for about 2 weeks and they began to leak. The sole was completely worn out on the heel letting in snow and water. Then we noticed that under the thin removable liner was only a waffled rubber, no insole, and our son was walking on a waffle like rubber heel with only a soft liner between his foot and the boot. The Brand Names Shoe Outlet in Niagara Falls Ontario refused to exchange or even discount anything on these shoes as it was over 30 days since the purchase. We bought a dfferent make of boot on the same day for our 6 year old . They both travel the same distances (by bus to the same school ) and his did not wear out like this. The quality of these boots was definitely inferior and I will NEVER go back to that store again.

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3:53 pm EDT
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Itasca fall apart and crack

I bought a pair of these boots for my fiance for hunting he wore them for 2 weeks and they cracked took them back to Dunhams and they replaced them only to have the new pair do the same thing I wa wondering if anyone knew who you could complain to I have looked for hours on line to try to get a hold of someone to help to no avail please help

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Jim Kotas
Milford, US
Mar 25, 2011 10:30 pm EDT
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I bought a pair from gander mountain 2000 grams insulate.after a couple times out in the field, felt cold and wet on my foot, looked down and the boot had split.Cant seem to find a way to contact them.I agree these boots are junk, ank cant say much more about their customer service.If anyone has does have a way to get a hold of them, please E-mail me at kotas3@hotmail.com

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rkate
, US
Dec 16, 2010 9:21 pm EST

I have the same problem with 2 pairs of pac boots. Both have ripped apart at the seams at the front of the boot. gusess I just replace them every month!

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7:10 am EDT
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Itasca boots are junk

My girl friend bought me the swamp 1600 boots for hunting and with in 2 weeks were they bend they are falling apart. If u step in water your feet get wet. Itasca needs to make this right with me im pissed and gander m wont take care of me either and thats were I bought them from. I know thay didnt make them but they could find a nummber to reach itasca they sell their product. So itasca if u see this my nummber is [protected] your company should call and reimbers me.

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getting wet
Fowlerville, US
Oct 11, 2010 3:55 pm EDT

I know I feel the same way they need to do something they weren't cheap boots

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5:21 am EST
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Itasca - beware

If anyone has any information on the Itasca boot company please let me know I bought a pair of the snow/hiking boot at Shoe Carnival on Novemer 8, 2009 and with in 12days they were coming apart at the seams. I took them back to where I bought them and they told me that these boots were not made for daily wear only for use in snow and since we have had no...

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5:39 pm EDT
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Itasca fraud

At the end of December, 2008, I purchased a new pair of Itasca hiking boots from a local retailer. Within three weeks, the laces broke, and I replaced them.

A week later, one of the metal tags on the side that say "Waterproof" fell off, and the rivet ends fell into the arch of the show. The inner sole had to be cut to removed the rivet ends.

The out shell of the show soon began coming un-sewed. After six months of wearing these, the shoes have five holes on the outside of the shoes where the stitches have come apart and unraveled.

Does anyone know how to reach the makes of Itasca shoes? I want to write them a letter, but their identity is well concealed on the internet.

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Michelle Pullen
Toledo, US
May 31, 2009 9:23 am EDT

We bought these boots 3 weeks ago and the soles are already cracked open to where water can get in and also the tops are splitting apart. These boots should last more than 3 weeks. I think the company should either send a better pair of boots or refund the money. The place where we bought the boots will not give a refund or an exchange. THESE BOOTS ARE THE WORST BOOTS EVER!

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8:38 am EST
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Itasca not waterproof & falling apart

Less than two weeks ago, I purchased a pair of Itasca Mens Mountaineer Waterproof Boots - Stock# 809207. The problems are amazing:

The first day, the laces became untied and when I went to tie them I found that the lace fabric was totally frayed and unusable.

Then the laces that are used to close off the top of the boots self-destructed. There are plastic caps at the very end of each lace to avoid the situation where a lace could end up coming off the shoe with no hope of getting it back on. These caps came off almost immediately.

My favorite is the "Waterproof" claim. When I wear these boots, the inside bottom of the boots under the Thinsulate inner boots is always very moist, causing my socks to get wet. A wonderful feeling!

The only positive characteristic of these boots is that they are very slip-proof, even on ice.

I really can't believe the overall lack of quality. And they look so sturdy.

Christian Hahn
E-mail: [protected]@yahoo.com

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7:57 pm EST
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Itasca - do not last

i been using this website for while now, i never have had any problem until i realize they are being smart ###h changing price quickly.. i have notice everytime i call them or chat with them regarding product availability or any question regarding product...they increase the price right away.. happened to me many times. but what pissed me off when i ordered...

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7:46 am EST
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Itasca - boots don't hold up

Bought these Itasca boots, last season for hunting- Great boots, but they dont seem to hold up- I only used them for hunting-after season I put them up till this year! First week and I noticed a rip in the right one-- when I stepped into the first creek-when i got home, I saw two more little cracks that leak also- Ive tried to contact company and cant find...

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