SUBMIT A COMPLAINT

Italo Trenoitalo train service from roma termini to napoli centrale

1
M Aug 10, 2019

Hi,

We purchased the train tickets from Italo to travelled from Roma Termini to Napoli Centrale.
The only reason we purchased tickets from Italo was the Free Wifi service on board while we travelling to Napoli. For the price of 92 euro i do expect that there is Wifi service at least in the cabin for us to do our urgent work in the cabin, however this is not the case . We couldnt connect to the wifi at all and dont even talk about complete any work on hand . We invested the money, time and trust with Italo, when we could have purchase another train service provider . This is unacceptable when Italo stated free Wifi on the sales page and what is included with the price .

We approached the service center in Napoli and your staff advice us to reach out through this complaint board.We are expecting a refund for the loss we got during that an hour journey without any connection .

We are looking forward for your reply . You can reach me at [protected]@hotmail.com.

Thank you.

Mavis Law

Italo Treno

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