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1.5 55 Reviews

Italist Complaints Summary

6 Resolved
38 Unresolved
Our verdict: With Italist's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Italist reviews & complaints 55

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Italist Italist's Inflexible Return Policy Ruined My Christmas Gift - A Disappointing Experience

I recently made a purchase on italist.com for a pair of shoes as a Christmas gift for my daughter. Unfortunately, the shoes did not fit her properly and I needed to exchange them for the correct size. However, I was informed by Italist that since it was past the 14-day return policy, I was unable to exchange or return the shoes. This left me feeling extremely disappointed and frustrated as I was now stuck with an expensive pair of shoes that my daughter could not wear.

I was hoping that Italist would have been more understanding of my situation, especially since the purchase was made before Christmas and we were unable to try them on beforehand as it was meant to be a surprise for my daughter. I was also disappointed that there was no exception made for a holiday purchase, as I believe that this is a time when companies should be more accommodating to their customers.

Overall, I am very upset with Italist's inability to serve their customers and their lack of flexibility when it comes to returns and exchanges. It has definitely put a damper on my Christmas and I will be hesitant to make any future purchases with them. I hope that they can improve their customer service in the future and be more understanding of their customers' needs.

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Italist Italist.com Review: High Return Costs Make It Not Worth the Risk

So, I was browsing italist.com and found two winter jackets that I really liked. They looked amazing, so I decided to order them in my size. When they arrived, I was disappointed to find out that they were both too big for me. I wanted to return them and get a smaller size, but when I checked the return policy, I was shocked to see that it would cost me almost 400 dollars to send them back!

I've shopped online many times before, and I've had to return items occasionally. But I've never had to pay such a huge amount of money just to send something back. It's really frustrating and not worth it at all. I ended up getting a refund of only 990 dollars, which is a lot less than what I paid for the jackets.

Honestly, I don't think I'll be buying anything from italist.com again. Unless you're absolutely sure that what you're buying will work for you, I wouldn't recommend ordering from this site. It's just not worth the risk. Overall, I think it's a rip-off and I'm really disappointed with my experience.

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Italist Italist Review: Deceptive Pricing, Unfair Returns, and Poor Customer Service

I gotta say, I wouldn't recommend italist to anyone. They don't seem to care about following the rules when it comes to online shopping. They try to lure you in with prices that seem too good to be true, and guess what? They are! They sneakily add taxes to your shopping basket, so you end up paying more than you thought you would. And if you have to return something, forget about it. They take away over 30% of what you paid! That's a lot of money, especially if you're on a budget like me.

I recently had to return two items, and it ended up costing me ?228. They charged me 20% custom fees twice, plus the return shipment. And get this - they advertised that they would only charge me ?52! What a bunch of liars! When I complained, they didn't even bother to respond. It's just not right to treat customers like that.

I really think that ecommerce regulators should step in and put a stop to these kinds of practices. It's not fair to consumers who are just trying to save a little money. Italist needs to take a lesson from other online retailers like net-a-porter, outnet, and yoox. Those guys know how to do ecommerce right. If italist doesn't shape up, they're going to be left in the dust.

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Italist Terrible Experience with italist.com: Misleading Product and Altered Pictures

So, I recently made a purchase on italist.com and let me tell you, it was not a good experience. I was really excited to get my hands on this Fendi bag that I had been eyeing for a while. I did my research and found the exact model number and color that I wanted on the site. I even went as far as to double-check with the Fendi store to make sure that it was the same bag.

When I finally received the bag, I was extremely disappointed. It was not the same bag that was advertised on the site. The color was off and it didn't even match the model number that I had ordered. I immediately contacted customer service and sent them pictures of the bag that I received, along with pictures of the bag on their site and in the Fendi store.

To my surprise, they asked for even more pictures! I provided them with everything they asked for, but then they did something that really made me angry. They altered my pictures with a photo app to make it look like the bag I received was the same as the one on their site. They made the colors darker and even changed the letters and colors of other items in the background!

I was so upset that I reported them to the BBB. I will never order from them again and I caution anyone who is thinking about making a purchase on italist.com. They seem to bank on people not liking their items so that they can make more money on returns. It's just not worth the hassle and frustration.

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Italist Beware of Hidden Costs: My Experience with Italist.com

Yo, listen up. I gotta tell you about my experience with italist.com. So, I was browsing their site and found some dope clothes at reasonable prices. I was stoked to cop some new gear, but little did I know, returning something would cost me a grip.

Let me break it down for you. They charge you custom duties which are no joke, but if you gotta return something, they don't refund those charges. So, you end up paying several hundred dollars just to try something on. Like, what the heck?

Now, I ain't saying they gotta advertise free returns or anything, but they should at least warn you about the potential cost. It ain't clear from their website how much you'll be out if you gotta send something back. And to top it off, they don't do exchanges. You gotta send the item back, pay the hefty penalty, and then buy something new. It's a whole process, man.

It's a shame because they have a good selection and prices, but they need to be truthful with their customers. If I had known about the cost of returns, I never would have made a purchase. So, be careful if you decide to shop with them.

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9:14 am EST
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Italist Expensive returns

This is an American company based in Los Angeles, pretending to be Italian. The name, Italist.com sounds Italian and items are being shipped directly from Milan. They claim to have an agreement with the Italian Customs Agency that allows the company to ship items from their partner boutiques in Italy directly to international customers. To buy items is easy and shipping is fast. Returns are difficult and extremely expensive. This is according to Italist.com because Italian Customs will categorise the returned items as an international import of goods - and import duties are applied. Then the returned item must be sent back to the Italian boutique and courier fees are applied too. Italist.com will not pay for these import/courier fees. The fees are instead being deducted from the customers refund - and they are losing up to 30-40 percent of the purchase. This is the company's 'business model' which they claim is legit. Because Italist.com is an American company, European laws for online shopping do not apply. Customers should be critical because of the company's horrible return policy.

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10:11 pm EST

Italist Charging duty pay for return

I understand they charge on duty when purchasing.

But why do they charge for duty on returning goods?

They say it’s written in the policy but do they know it’s illegal?

And I asked for the invoice that shows how much they paid for import duty and export duty for so many times but never got back to me and just kept saying because they sell stuff in low price we charge duty and shipping.

This is insane excuse.

I shop so many other places in Europe and never had this horrible customer service.

Italist is scammer. Do not shop here.

Desired outcome: Send me the official invoice or i want the refund.

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Update by Yskk
Dec 16, 2022 10:14 pm EST

By the way my return number is. return R00325757

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12:18 am EST
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Italist Return fees

I ordered a sweater from Italist for $385, order # [protected] on Thursday, Nov 17 2022. When I tried to submit return they are charging me $96 in return fees, which is almost 30% of my purchase price. When I reach out to company all I receive are robotic automated responses. Has been impossible to get a human. Terrible rip-off, I would stay far away from this company

Desired outcome: Full refund of purchase price

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1:01 pm EST
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Italist Jacob cohen jeans

I have purchased a pair of jacob cohen jeans and after washing once i have found that the label at the back of the jeans has run into the jeans , i have emailed your company many times and sent pictures and my proof of purchased only to keep getting the same automated message back , i was waiting for your company to resolve this issue, I am getting nothing back from my emails

Desired outcome: Refund or replacement jeans

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4:51 am EDT
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Italist Wrong SiZe & color DELIVERED & NO REVERT on my 3 mails sent to customer care

I had ordered Hugo Boss Turtle neck XL - Black (delivery in Newzeland ) and received Turtle neck XXL - Blue.

I have since written 3 mails to customer care ...and received NO REVERT .

Pls CHANGE the order to the right size & color . Pls find attached the order no for your reference : order RAI-[protected]

Awaiting swift action on the same ...as i find this absolutely unacceptable !

Desired outcome: Change of garment to Sixe XL & BLACK IN COLOR

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9:38 pm EST
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Italist Unethical behavior

Order number: [protected]
Order Date: 2/7/21
Item: OAMC Free Solo Low Sneakers In Beige Leather (OASR89510BORL12021122) Size 42
Cost: $342.64
Payment method: Debit MasterCard
Received date: 2/17/21
Contacted italist.com on 2/18/21

The sneakers looked perfect at the first glance but as I looked closely, there are little blue pen marks, almost purposely drawn on the front and the back of both shoes. Why would anyone do that? There is no way I am accepting this. The pictures on their website certainly do not have blue markings on them. On 2/18, I reached out to italist.com, and customer service was quick to respond, I will give them that. They asked for images, and I sent them like the ones I have attached. I did not hear back from them in a week so I contacted them to find out the status of my case.
This was their reply.

"Dear Kenneth,
Unfortunately, we are unable to accept the return as our partner has sent us images of the shoes before they were shipped. The shoes depicted in the photos they sent were in perfect condition. Because of this, we're unable to accept the return.
Best,
Matt"

I am a customer who received a damaged/faulty product, pleading with the seller to make a return, does this sound ridiculous to anyone? There were a couple more emails I sent with supporting images and then they replied dismissively.

"Dear Kenneth,
We believe that we have replied to all your questions and unfortunately, there is nothing more we can add from our side. We are unable to accept the return at this time. If you still have any questions or concerns, you might find your answers on the video which explains our unique business model here and read our FAQ.
At italist we strive for our customers' feedback, and we would be grateful if you'd leave a rating to our service through the survey below.
Thank you for choosing italist for your online shopping.
Best Regards,
Choi"

Why am I penalized for purchasing a faulty product and customer service just shrugged you off? How can any customer accept this? I paid good money not for a faulty product.

Desired outcome: I would like a full refund and if italist.com wants the faulty product back, they will pay for the return shipping fees.

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12:43 pm EDT

Italist Returning a wrong item sent

Hi, placed an order for 4 items. One item arrived a total different item as in the picture. The other was never shipped. The third was too big and I needed to return it. I went on the website to create a return and was horrified to see that in addition to the $40 return fee they are charging $70 for duties. I have never ever paid any duties to return an item to europe. I have dealt with harrods, farfetch, outnet any many more companies. Never have I paid duties to return an item. I was trying to get in touch with them about the wrong item, all I got was automatic email responses even though I was chatting live with a person. I was trying to cancel the item that never shipped as soon as I found out the crazy return prices, but they wont let me. For goodness sake, the item hasn't shipped. As much as I try to have a decent chat all they do as say someone will address your issue. Then that someone sends me an automatic email. I am willing to pay the $40 return but no way am I paying $120 to return each item especially an item they shipped that wasn't as describe. I would have never placed this order had I know the unheard of return policy. I have tried asking them to send me return label but am not getting anywhere.

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7:32 pm EDT

Italist Worst site to buy luxury stuff and worst customer service in the whole world.

Do not buy ANYTHING from this website! if there is a zero star I will give it, they have very bad customer service, I bought a bag from here and ask for a return, the customer service said the bag is scratched but I did not make any scratch at all. I let the customer service know, but all they do is telling me they not accept the return. I said the scratch could happen at transporting or anytime, I didn't wear the bag for one minute, I opened the box and didn't like it so I went to return it. Nothing else. However, the rude customer service keep telling me the bag is damaged by me and ask me to pick it up from Italy and didn't give me any detail about how to do the pick up, how to let the pick up guy know which one is my package. They are just rude and won't listen to the customer's voice. They are the worst customer service and has no sympathy for their customers at all. I recommend all customers to not buy from this site.

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12:39 pm EDT

Italist Adidas originals '032c salvation' shoes

On June 10th, 2020, I purchased Adidas Originals '032c Salvation' Shoes from Italist.com for a total of $137.44. There was very little information about the shoes on their website, so I had to do my own research in figuring out the correct sizing for women. When I received the package on June 12th, the shoes were too large. I emailed Italist customer support asking if they "could you please help me figure out the proper size to order so that I can exchange them?" They responded with a canned response about how I can return the item since they do not offer exchanges. They also told me I should do my own research if I want to figure out the correct sizing or try them on at a luxury boutique in the midst of a pandemic. I went to their website and once I requested the return, I found out that they would only reimburse me $87 from the original $137.44. This means that I would be paying approximately $50 to return a pair of shoes that don't fit due to a lack of information on their website. That's a little over 36% in fees from the total cost. I wrote to them by email only to receive similar canned responses. Not to mention, I had scheduled a DHL pickup for the return on Monday, June 15, 2020 and no one showed up. Italist's website states in their return policy is "Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total of shipping costs, customs duties, and/or courier charges incurred. Please note, customs duties are nonrefundable through Italist. You may be able to recover customs duties by contacting the local customs bureau directly." There is no way to calculate the fees of customs, duties and shipping. There is a complete lack of transparency on Italist's website, and many other customers would agree with me on https://www.complaintsboard.com/ and on https://www.trustpilot.com/ that the company has hidden fees left and right. Due to the deceitful nature of the website and the misinformation offered to their customers, I demand a full refund of $137.44 once the shoes are returned.

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4:45 pm EDT

Italist Balmain Balmain Blazer

Beware! These people are crooks, they kept my hard earned money. On 4/9/2020 I purchased a Balmain Blazer. The Blazer arrived Faulty, wrinkled, with lint on on the fabric and a noticeable stain on the collar. The blazer did not seemed new. I immediately requested a return label from Italist and shipped the blazer back as directed and requested a full refund. To my surprise Italist only refunded part of my money. Sent several email to customer service, some I received a reply from Lorenzo who did not specify how much my refund would be only advised it was goin to be refunded within 48 hrs, Lorenzo never replied to my last email requesting the full refund paid for a new blazer totaling $1084.57. Italist refunded the amount of $ 933.69 keeping $150.88 off my money. This is a ripped off they have the blazer which they will resale and kept money that is not theirs, they claim the money is to pay for return shipping costs and for duties and courier fees which I as a customer should not have to pay for a defective item. These charges are also weird when they are located in Los Angeles. Please DO NOT BUY FROM THIS PEOPLE, UNLESS YOU ARE READY TO LOOSE YOUR MONEY!

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12:42 am EST
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Italist order 00220369 from italist

I placed the mentioned above order on 01/12/20. I requested return, because the material description was incorrect.
I ordered Prada pants, the price was $491.78; VAT - USD 0.00, Customs Duties - USD 0.00, Sale Tax - $43.64 and shipping - $0.00. So the total is $535.42.
When I tried to request return the total refund is $303. They deducted VAT $191.96 and shipping $40. I agree to pay shipping cost, but VAT $191.96 I do not want to pay. VAT must show when placing the order, but it does not.
This company id doing the business is not right way. Customer must to know how mush is VAT before placing the order.
EIN Company [protected].

Thank you
Liliya Yevlentyeva

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Update by Liliya Yevlentyeva
Jan 16, 2020 12:52 am EST

Hi Claudia, in my case VAT and duties were 0.00 there was the price and sale tax only. That means there is no VAT. Is it correct?
I used to buy before from Mathesfashion (few years ago when VAT was not included into the price) and I could see VAT, so I knew how mush I will not get back.
I would suggest to show VAT before check out to avoid confuses or change return request (it has to show the exact amount for refund). I am bookkeeper and for me check out and return request do not look professional.

Thank you, Liliya

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3:39 am EDT

Italist bottega veneta belt

I ordered many times various products and all was well until i placed an order for a BV belt.
FIrst, the dimensions were never mentioned in the description (width in particular) and the pictures were misleading, too, the belt looked like a proper jeans size one, 4 straps of famous Bottega Veneta intrecciato pattern, which i quickly visualized (i have plenty of BV items to figure that out roughly) and it was ok for the intended purpose - jeans, but it was NOT mentioned anywhere that it was MICRO intrecciato, and when the belt arrived, it was all disappointment and no joy! it's so thin and flimsy, it cannot be worn with ANY pants, let alone the jeans!
i wanted to return it, and upon application for that the refund amount was shown is 161 euro! i paid 312 euro!
almost a half! SERIOUSLY?
and the CS is repeating like a broken record - import duties to Italy, blah blah blah...
also they recommended to HIRE A BROKER TO RECOVER MY IMPORT DUTIES FROM THE LOCAL AGENCY!
REALLY?
Hire a broker to recover something like 37-40 euro?
and still DHL fee for shipping both ways and import duty to Italy is supposed to be covered by me!
A load of rubbish, that's what their so called 'return policy' is!
Never again! They lost me as a customer, and i was a damn good one!
I will spend my money in the places that don't rip me off!
very disappointed!

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1:49 pm EDT

Italist cancellation

Awful customer service and no real time inventory. I ordered a dress for a wedding after cancelling my order from a more reputable store. Big mistake! It was Friday when I placed order with Italist and days went by without them confirming item was in stock. It is now Thursday and no confirmation from their Italian partner. They always send me the same canned response. It's been three full days with me messaging daily for updates and nothing from their customer service team besides the same canned cut and paste response. Now I noticed the dress is sold out on their site and the pending charge on my card dropped... So I guess they don't have it. Sad that I'm finding out this way versus an actual person. Please use 24 Sevres, Farfetch, Matchesfashion, or netaporter and learn from their amazing CS. Yes, prices may be higher but you will be able to return hassle free. Now I can't reorder from a different store as dress is sold out due to them not being able to confirm that the item was in stock. Thanks Italist. You lost a prospective customer and all you had to do was communicate honestly. Update: Finally received an email that dress is sold out and my order was cancelled 5 days after I placed it. Wow. Now it's sold out everywhere. If you really want something don't buy it at Italist. Awful company...they claim they will "get back to me" but I doubt it.

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12:41 am EDT

Italist return fees and vat

This is the absolute only company that charges both shipping to you as well as return shipping and VAT tax. It takes days for them to respond and when I made an error when ordering size 8 sneakers I emailed them to change to size 7 but by the time they responded the sneakers were shipped out. They charged me $40 shipping and $35 VAT per pair of sneakers ! Not one European company, farfetch, Garmetory, etc charges shipping fees let alone return shipping and VAT! Never again ! Do not send me a link to your model, I don't care ! You are scammers

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12:58 pm EDT
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Italist Return refund

In August 2019 I ordered a backpack for $97, order number [protected]. It arrived in good condition but was too small.

I returned it with tags and original packaging in unused condition. I received a refund of $28. They charged $69 for return shipping/processing. That is over 70% of the cost of the item. Had I known that up front, I would have kept the bag and consigned it such that I could recoup my investment.

I requested $40 of the fees be refunded. They ignored my request.

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Italist Customer Reviews Overview

Italist is a leading online retailer that offers a wide range of luxury fashion products from top Italian brands. The company has received numerous positive reviews from customers who have praised its exceptional customer service, high-quality products, and competitive prices.

One of the standout features of Italist is its extensive selection of designer clothing, shoes, and accessories. Customers can browse through a vast collection of products from over 1,000 Italian brands, including Gucci, Prada, and Versace. The website is user-friendly and easy to navigate, making it simple for customers to find the products they are looking for.

Italist is also known for its exceptional customer service. The company has a team of knowledgeable and friendly customer service representatives who are available to assist customers with any questions or concerns they may have. Customers can contact the company via email, phone, or live chat, and can expect a prompt and helpful response.

Another positive aspect of Italist is its competitive pricing. The company offers products at prices that are often lower than those found at traditional retail stores. This makes it an excellent option for customers who are looking to purchase high-end fashion products at a more affordable price.

Overall, Italist is a highly reputable and reliable online retailer that offers a wide range of luxury fashion products at competitive prices. With exceptional customer service and a vast selection of products from top Italian brands, Italist is a top choice for fashion-conscious shoppers.
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