The complaint has been investigated and
resolved to the customer's satisfactionResolved Island Importer — Bad service
resolved to the customer's satisfaction
Island importer is simply bad company.
I was a groomsman at a wedding several weeks ago. We were trying to make a decision on if we had to order one more outfit at nearly the last minute for a really expensive price and we called them. They acted like they could definitely get the item there, but the day of the wedding it turned out they had miscommunicated with UPS and it was never shipped!! Now that it was REALLY the last minute, we had to go out and hunt around for like clothes. MISERABLE.
They sent us two confirmation emails, but both had wrong tracking #s!!
This basically ruined photo sessions for them.
BEWARE This company, they have extremely poor customer service and were rude when we first explained what had happened to them on Monday (two days after the wedding because there isnt a phone number to reach them on weekends!). After they were rude, and we responded back, they simply stopped responding at all and didnt refund anything for the initial clothes.
Honestly, just an overall disheartening experience. I would have just gone to the mall to pick up matching clothes, but they sent me two confirmation emails saying it shipped and told me over the phone that it was coming!