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Ipsy / Personalized Beauty Discovery
Ipsy / Personalized Beauty Discovery Customer Service Phone, Email, Contacts

Ipsy / Personalized Beauty Discovery
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www.ipsy.com
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1.1 66 Reviews

Ipsy / Personalized Beauty Discovery Complaints Summary

1 Resolved
65 Unresolved
Our verdict: If considering services from Ipsy / Personalized Beauty Discovery with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ipsy / Personalized Beauty Discovery reviews & complaints 66

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6:38 pm EDT
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Ipsy / Personalized Beauty Discovery Products never received

Glam Bag $15.[protected]

Glam Bag X 63.[protected]

Add-Ons 159.[protected]

for a total of 238.94

Never received anything, so I canceled all these 3 items.

Tried to call the phone # [protected] and it says, it is not in use.

Personalized Beauty Discovery

www.ipsy.com

201 Baldwin Ave Ste 2, San Mateo, CA 94401

Looked for this on the internet and it says the building is for sale.

Desired outcome: I would just like my money refunded.

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2:46 pm EDT
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Ipsy / Personalized Beauty Discovery Ipsy glam bag plus

In July 1 product, Dr Brandt eye cream, was missing from my bag. I contacted customer service and was told it would be sent out within 15 days. They sent me a cheap makeup. I complained to customer service and their response was to give me 600 points. All that would have gotten me was a sample size product from a very limited selection. I complained again and was told that it would be taken care of. I get that the item I ordered might not be available but send me a similar replacement. Still waiting to see if they do send anything. Today I received my Aug glam bag plus and it only contained 1 item! This bag is missing 4 items. Unbelievable. I have messaged ipsy customer service, yet again but have not heard back. It might be time to drop ipsy as it looks like this might be an ongoing problem.

Desired outcome: I want the products I ordered sent out immediately

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1:26 pm EDT

Ipsy / Personalized Beauty Discovery double charge moved no bags

so to keep it short and simple I was charged 2xs in Dec haven't received either bag and I moved alerted then of new address and still nothing...

Desired outcome: I either want a refund or bags

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Is Ipsy / Personalized Beauty Discovery legit?

Our verdict: Complaints Board's thorough examination reveals Ipsy / Personalized Beauty Discovery as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Ipsy / Personalized Beauty Discovery stands out for its commitment to quality and security. Clients considering Ipsy / Personalized Beauty Discovery should delve into its customer service record to gauge compatibility with their expectations.

Ipsy / Personalized Beauty Discovery earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ipsy / Personalized Beauty Discovery achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ipsy / Personalized Beauty Discovery. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ipsy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ipsy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ipsy.com you are considering visiting, which is associated with Ipsy / Personalized Beauty Discovery, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Ipsy / Personalized Beauty Discovery have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Ipsy / Personalized Beauty Discovery website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Ipsy / Personalized Beauty Discovery has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 66 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Ipsy / Personalized Beauty Discovery protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:31 pm EDT
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Ipsy / Personalized Beauty Discovery Unauthorized charge on card

I have had an online subscription with this company for over a year. $12 per month for a glam bag/cosmetic bag each month. Everything went smoothly during that time. This week I got a $50 unauthorized charge. Tried to contact the company. No phone number to reach customer service. Tried to email, no response bc my email password has been changed and I can not reset it. It says they're sending me an email to reset password, and I never receive it. I want my money back immediately. This also caused my account to overdraft as I use it to pay bills. I have found out recently that this company is notorious for this type of behavior.

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5:12 pm EDT
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Ipsy / Personalized Beauty Discovery glam bag plus

They did NOT send full size like they say. Since when is a full size bottle of body lotion a piddly 2.25 oz?!
Also they must not have even looked at my profile cuz they sent 2 things I cant even use. UGH
I had been getting just the regular glam bag and was satisfied with it and thought Id try the glam bag plus, but I think Im going back to the small one... Maybe... Not very thrilled with them ATM...

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12:30 am EDT

Ipsy / Personalized Beauty Discovery Ipsy

Hi this is cheryl kreger and the ipsy took 127.20 from my credit card that I didnt authorize. I want a refund of 127.20 back on my card and I want you to close my account out and I will not be be getting anything else from your business. My email address is [protected]@ gmail.com. My address is 7960 mentzer gap rd waynesboro pa 17268. My number is [protected].

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11:41 am EDT
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Ipsy / Personalized Beauty Discovery the phone number for customer service is incorrect, and I received damaged product in my ipsy bag

Ipsy is owned by Personalized Beauty Discovery, Inc in San Mateo.

The phone number they list for Ispy Customer Service has a recording that says this number is no longer in service.

Ipsy also does not list an email for customer service, so you cannot contact them regarding shipment errors, refunds, or account cancellation.

Not sure why they are making it so difficult to reach them? They need to provide correct contact information.

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2:56 pm EDT

Ipsy / Personalized Beauty Discovery did not order or pay for these products - but they keep coming...

I never ordered any products from ipsy but I've received 2 bags anyway. I got a full bag of products last month and today I received another bag. I've checked my credit card statements to make sure there was no charge -- and there isn't one. I've never ordered, so can you please remove me from your list? Thank you. Barbara Billitzer. 444 Via del Foro Drive, Henderson, NV 89011

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3:34 pm EDT

Ipsy / Personalized Beauty Discovery ipsy

Hi,
i cancelled monthly subscription for ipsy last month but they still charged me $27 . However, monthly subscription for ipsy glam bag is $10. There is not a valid phone no or email that i can contact. I called a no i found on web but it says its not a valid no. Extremely disappointed with ipsy and will ask everyone i know to unsubscribe. There has to be some ways to contact the company . Havenot dealt with such useless buisness ever.

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5:24 am EDT

Ipsy / Personalized Beauty Discovery double charges

I looked on my credit card statement and saw that Ipsy charged me twice on 08/01/18 and twice on 10/01/18 and never received there products. I don't even want their services, I just want my money refunded back to me. I reached out to their only means of communication which is there customer service support email address on 10/03/18 and have only received one email shortly after that asking for the first 6 digits of my credit card. Since then I've emailed them back several times and have heard nothing from them. We're approaching November 1st and I'm afraid of not only NOT receiving my refund but of also being double charged yet again.

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11:14 am EDT

Ipsy / Personalized Beauty Discovery beauty

No one will cash the check I received back for the purchases that I made. Not even the check cashing places because they only except checks that are 10 to 12 days old. I have called Etsy.com to no avail and I have contacted their primary company which is personalized beauty Discovery, Inc. I have these checks and I have made purchases; yet, I cannot cash the checks anywhere. No one will return phone calls, the bank will not contact the company, and no one returned emails. This company should be investigated for fraud.

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4:53 pm EDT

Ipsy / Personalized Beauty Discovery unauthorized charges

After subbing to Ipsy for YEARS, I paused for a coupke of months due to moving and did not want to miss any bags in the mail during the move. The month I paused was June (for the July bag) and July (for the August bag). On August 6th I got a charge for $30 on my card (the subscription is $10 monthly). I emailed Ipsycare multiple times and they claim they cannot find the charge on their end. I sent them a copy of the charge, part of my card number, my Paypal(? Not sure why that was involved) info... Still nothing. THEN I tell them to cancel my sub altogether because I have no time for this nonsense again. It is still showing as active but paused. This is RIDICULOUS!

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Shelties101
, US
Jul 31, 2019 11:27 pm EDT
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I cancelled my membership and I was just charged for August! How do you cancel these creeps?!?

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10:27 pm EDT

Ipsy / Personalized Beauty Discovery glam bag

I was supposed to receive my flame bag for may on the 19th it is now the 24th of may and nothing. I have written to the Ipsy care email 3 times with no responses back. I either want my money back or I want my bag! This is only my third month dealing with them and the first problem. There is no number to be found to call only the email and you don't get anywhere with the emails.

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6:20 am EST

Ipsy / Personalized Beauty Discovery terrible

I used to often recommend this website to my female friends, I considered it comfortable and interesting. The products were always nice and easy to use, good quality and condition.
However, 3 boxes in a row contained a terrible stuff and I started to think that I had to unsubscribe. It's all because of quality.
Yesterday I received the last box from them ( I no longer need them) and some items were terrible, small and hard to use, plus their condition left much to be desired. It's not what I want to pay for. Excuse me, but all of these terrible items are good only to be thrown away.

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10:56 am EST

Ipsy / Personalized Beauty Discovery ipsy password

So I was charged for an Ipsy bag but never got it and I'm pissed because Ipsy won't let me change my password I put ever current password I could think of and it still won't let me change it I'm highly upset rn and I signed up a month ago this place is going to get a bad review from me if I don't get my Ipsy bag and I've been waiting for too damn long

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12:33 pm EST
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Ipsy / Personalized Beauty Discovery november bag

I never got my November bag and my bank acct was charged. My email is [protected]@gmail.com my name is Trisha marlatt. My address is 511 N Turner St apt 1 Ada, Ok 74820 my phone number is [protected]. I think it may have tried to deliver to my old address.
My( OLD ADDRESS was 36533 Julie rd wewoka, ok 74884). Can you please resend my November bag to the correct address. I updated in ipsy and my email said it tried to deliver to old address and was returned.

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4:48 pm EST

Ipsy / Personalized Beauty Discovery I did not receive my ipsy bag

I typed in my address when I signed up but spell check kicked in and sent it to a different address. I re typed in the address and saved the changes. I did not receive the November ipsy bag. I'm looking forward to receiving ipsy, I just paid for my November bag and I didn't receive it. I do know this is my fault I just would like to know what you can do on your end. Thanks so much!

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10:23 am EDT
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Ipsy / Personalized Beauty Discovery ipsy

I'm going to report this to the police if this doesn't [censor] change. I cancelled my subscription over three months ago and im still getting charged the $10 every single month. This is my 3rd complaint and I swear it happens i'm taking this to the police. Cancel my damn charges now. This is completely ridiculous and the fact that ipsy doesn't have a customer service number is completely insane. Worst company ever and I will never reccomend it to anybody. Fix this now before I get the law involved.

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Update by Mandy Corbran
Nov 06, 2017 1:19 pm EST

I still have not received a reply from anyone that works with Ipsy. I have been getting charged $10 every month for three months now when I cancelled my subscription over three months ago. I will take this to the police if it happens again considering I cannot get in touch with anyone because this stupid company doesn't have a phone number which is insane. Either reply and take care of the situation or I will have no choice but to involve the police.

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7:32 pm EDT

Ipsy / Personalized Beauty Discovery not receiving bags this month

I have 2 subscriptions. Havent recieve either one, the money was taken out of my account.i want to cancel and either get my bags for this month or get my money back.this is the second time that i dont get my bags i have had ipsy for about two years if not longer .i have a bag for diana berumen and one for claudia berumen. Please let me know asap what gonna happen with this problem.

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12:22 pm EDT

Ipsy / Personalized Beauty Discovery I have not received my package...

I paid for my ipsy bag on time, no issues with the billing but for some reason I have no received my package. I began to track it on fedex and the package was supposed to be here on the 14th. It is now the 21st and I still have not recieved my package. I checked back on the fedex tracking and it says my package is “pending”. Therefore it went from the 14th of October to now pending. I’m not sure what is going on.

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Phone number

+1 (888) 769-4526

Website

www.ipsy.com

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