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Ipsy / Personalized Beauty Discovery
Ipsy / Personalized Beauty Discovery Customer Service Phone, Email, Contacts

Ipsy / Personalized Beauty Discovery
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www.ipsy.com
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1.1 66 Reviews

Ipsy / Personalized Beauty Discovery Complaints Summary

1 Resolved
65 Unresolved
Our verdict: If considering services from Ipsy / Personalized Beauty Discovery with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ipsy / Personalized Beauty Discovery reviews & complaints 66

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D
11:53 am EDT

Ipsy / Personalized Beauty Discovery bag

Very disappointed i only received 4 bags and not anymore and you are charging me for them. This is a big disaapointment and i see that i am not the only person who has experience this problem. So disappointing. I want the bags i paid for. Is this how you make money ripping people off. People ask me if they should sign up i say no due to my experience and i should of read the review cause you seem to due this to numerous people. I am a very disappointment customer and would like a response or something please!

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12:52 pm EDT

Ipsy / Personalized Beauty Discovery winky lux peeper.. eyeko mascara.. boo boo cover up

I subscription to iosy bag and three of my things came emoy with no product in it.. Very disappointed I know errors happen but this is the second time.. My daughter and I wait for the glam bag anxiously every month and we trade what we don't want with each other and last month I let it go this month was just to much will my items be replaced.. I really was excited for the boo boo concealed and to get a empty tube really..

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2:53 pm EDT
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Ipsy / Personalized Beauty Discovery glam bag

I ordered a glam bag about 3-4 weeks ago and still not have received it. The payment was taken out of my account, I'm not sure what happened but either I would like to be reimbursed or get a new glam bag delivered. $10.79 was taken out of my account on July 15, 2017. If you have any questions please feel free to contact me at [protected] or email me at [protected]@gmail.com. Thank you very much

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4:18 pm EDT
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Ipsy / Personalized Beauty Discovery never received glam bag & need a refund

First of all I never received Glam bag and want to get a refund right away. I had to cancel my subscription because I wasn't satisfied and If you can resolve this by putting funds back. Or please inform me when and what exact date I'll be receiving my glam bag for the month of July 2017.
Anyways thank you for your time. I hope it gets taking care of as soon aa possible!

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12:38 am EDT

Ipsy / Personalized Beauty Discovery ipsy membership

I cancelled my monthly subscription a week before the end of the month just exactly as it says on the ipsy website and just today ipsy still charged my debit card for the upcomimg month. I clicked on the email to cancel it but it is still active. Why? I did exwctly as it told me yet my account was still withdrawn. I want to cancel my subscription completely.

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1:52 pm EDT

Ipsy / Personalized Beauty Discovery not receive package tracking number 9274899988866424803376

I was suppose to receive my ipsy bag at 07/14/2017, the post office sad it was a problem with the address, i realy don't know why because there's my name in the mail box, i try more them 4 time to reschedule the delivery but nothing happen, now i change my address and i want to know when i'm gonna receive the july glam bag of 2017 that a payed already?
i'm hoping to receive some answer of someone...
I love the products, so please give me a fed back!

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10:17 am EDT
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Ipsy / Personalized Beauty Discovery refund

On June 6th 2017 I ordered Kensie perfume from Ipsy, the same day I emailed to cancel the order.
The following day Ipsy sent an email stating that the item was already being processed by the warehouse.
On June 10th I received an email stating that my package was ready for shipment. another email on June 13th stating that the product has shipped.
The product arrived on June 16th I sent an email requesting a return label.
After multiple emails to Ipsy I finally received a response on June 22nd from JJ stating that they had been "out of the office" and "luckily returning an item in good condition is super easy" although I won't be charged for shipping a $5 restocking fee will be deducted.
According the tracking information Ipsy receive the item on July 7th. Today is July 19 and I have yet to receive my refund.
Terrible customer service!

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J
8:52 pm EDT

Ipsy / Personalized Beauty Discovery crap products, empty bottles, broken promises

I would like to permanently cancel my Ipsy subscription this is a joke you send a couple of samples, mostly empty bottles and the last few months have been utterly ridiculous. Two months ago I was sent a package and told it needed thrown away and you would send something to make up for it, that never happened. Feel free to email me if you have any questions, do not charge my card again and do not send any further. Thanks for the empty bottles of hand lotion lol. Wow!
Very long time disappointed customer!
Jenny Hood
[protected]@gmail.com

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12:53 pm EDT

Ipsy / Personalized Beauty Discovery unreceived product

I would just love to have my product, y'all withdrew the $10 bucks out of my bank account but I've failed to receive my Ipsy bag. Yes Ive changed my address but that shouldn't matter, I cancelled my card because I lost it but used my husband's card, y'all still took our money out. I love ipsy and their products I would still love to be a member but all of my friends have gotten their bags, I would like mine or my money back. Thank you. Have a great day 😊

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5:35 am EDT
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Ipsy / Personalized Beauty Discovery never got chance to customize

As a woman of color, I find most of the Ipsy products useless. The generic products may be nice in quality, but I find myself giving away just about everything I receive!

The concept is awesome, but practical only when useful! I can even excuse the occasional cheap makeup bags, but I was not initially made aware that there was a customized option until over a year into the subscription...and then, there are NO INSTRUCTIONS on how to even modify my subscription!

If I can't customize, I want OUT--after almost two years of trying to figure out how to reach a voice/person!

HELP!

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1:50 pm EDT

Ipsy / Personalized Beauty Discovery not received package yet:fedex tracking:9274899988866351869322

Hi I had subscribed for ipsy and my first month 10 dollars was deducted from my account on 15-June. I got the fedex tracking number on 21 june and the status is still 'Shipment information sent to FedEx '. I contacted Fedex and they mentioned that the package is still not reached them.
I want a refund of the package that was never shipped to me. This is very annoying and i subscribed to it only coz i heard good reviews. Due to the shipping delay, i already cancelled my subscription but neither have i got my first package nor the refund it it. Please look into this immediately.Thanks!

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12:54 pm EDT

Ipsy / Personalized Beauty Discovery off the waiting list

I don't have fb or Twitter only it and snap so how am I gonna pay upfront and not given a chance to get off the waiting list...as i have a job in marketing this seems like total bs "waiting list" ...im a new customer and I already don't like the way you choose to treat your customers ...i also tried to call in customer care to just get a FU we don't take calls ...my first bag better be impressive or I'm going to Burch box

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4:03 pm EDT
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Ipsy / Personalized Beauty Discovery fail to receive product

I have been with ipsy for quite some time now and have had no complaints up until this month . In may I redeemed 500 points for a Wet n Wild Rebel Rose matte lipstick . I was told it will be coming in my next bag however it was no in my package as I opened it . I would like either my points back or the product I was promised . I would hate to leave a company that's otherwise shown greatness, but maybe my time with ipsy is up and another company will be more professional .

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1:10 pm EDT
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Ipsy / Personalized Beauty Discovery product

My ipsy bag tracking has not changed and said that it would come today June 7th and my mail came and I have no ipsy bag! I am very upset with this! I wanna know what is going on. Either ur tracking needs to be fixed or something didn't get shipped like it was supposed to! I am very unhappy this month. I am ok if the date would've changed but not showing up upsets me!

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4:21 pm EDT
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Ipsy / Personalized Beauty Discovery refusal to cancel my subscription

I have been trying to cancel my Ipsy subscription for MONTHS now. There is no phone number to call to talk to an actual person, because they feel "their best customer service is done by email." Which is garbage.

The website prompts you to cancel your subscription inside your account, which I did. It then says that in order to confirm the cancelation you must confirm via the automated email sent from Ipsy. I have tried on multiple occasions and NEVER receive the cancellation confirmation email. I have triple checked all of my mailboxes and made sure that my email address on the account is correct, and it is.

This is EXTREMELY frustrating as I pay over $10 a month for a service that I don't like and don't appreciate the product. Really all I want is to CANCEL the subscription, but a refund for the past 3 nmonths would be nice as I have been submitting these cancelation requests since March.

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brenda debolt
, US
Jan 27, 2020 2:39 pm EST

i am sick to my stomach of being charged and receive nothing except here and there and never ever wanted to be apart of such a place like this please refund all my money you took out of my account as i say illegally. sincerely, brenda debolt

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R
8:42 am EDT

Ipsy / Personalized Beauty Discovery april bag!!

I have had a subscription for quite some time. Last month my bag was shipped back due to USPS. I contacted customer service and they said said that they would mail me another. That took until the beginning of May. After waiting almost nearly a month for them to send my package for April. I receive a used bag with you samples make up covered all over the inside of my bag the front of the back has scuff marks they sent me for products that are very very crappy. I didn't even receive a brush. I got someone's left overs. I'm livid!

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Suzanne Pidcock
, US
May 04, 2020 6:47 pm EDT

I had subscribed with Ipsy a few years ago and had two subscriptions one for my daughter and one for myself, in the beginning several months I was happy with the product but as time went on I was receiving so many items that were not anywhere close to my profile and The items that were sent that was in a lotion or liquid form were oxidized and had unpleasant Odors . I was receiving items that I didn’t really find interesting or had any use for . So I cancelled, I recently signed up again to try again but this was a mistake and should have just not got involved with their deceptive marketing strategies as well as deceptive marketing . They do not honor your request to cancel my subscription and promptly refund my money . I paid in February for two glam bags one of them a full size glam bag plus And the other a regular glam bag . I canceled my subscription and asked for a refund, i got charged for a third glam bag without receiving the ones in question they didn’t honor my cancellation instead they charged me for another glam bag, I received a response that they are sorry but they had already shipped the third glam bag and it will arrive soon . I contacted them again abc told them I do not want the glam bag I want my money . Their response was it was too late that they will refund one regular size glam bag and the plus bag was already on its way . I asked again, to refund. My money, their response was they are sorry but I had passed the 15 day refund policy and they can’t not issue me a refund .! I’m so mad will send me a glam bag and they will refund one regular glam bag, I asked them a 5th time to promptly refund my money ! This company hopes that you will just go away because of the trouble and frustration involved with getting a refund ! Ok they are joke! They should not be selling anyone anything !
They are liars and bad business for consumers! !

Suzanne Pidcock

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11:30 am EDT

Ipsy / Personalized Beauty Discovery not receiving my bag

On 4/14 my tracking finally updated saying my package would be delivered on 4/15 and it never came...i go back on line this morning and now it doesnt say anything. I call Fedex and Fedex smartpost only to be told they dont have my package to call usps. So i call them only to be told thst they also do not have it. This makes me really upset because I should have my bag by now. Not only that I went through this same thing last month and didn't even get my bag even though it keep saying that it was delivered. I not paying your company every month just for nothing and I expect to receive what I payed for and this is not happening!

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9:43 pm EDT

Ipsy / Personalized Beauty Discovery subscription process

I recently signed up for Ipsy. I was in between using them or Birchbox. I wish I had done better research prior to making my decision. I chose Ipsy because it looked like they were giving out in their monthly bag samples of products from various cosmetic companies that I like an use regularly. I created an account, filled out the product evaluation quiz and input my credit card number ( yes, I admit that was idiotic). It wasn't until after that when I learned that in order to receive a "Glam Bag" you are out on a wait list. I instantly got mad because how can I order a product or service, give you my credit card info with intent to pay for said service, and be told that I have to wait. Then, I see this message where I "skip the wait" but in order to do so, I have to share their post on social media. I'm sorry, but one thing I don't do and that is clutter my Facebook page with clutter. I don't share junk posts, I don't link any other games or accounts to Facebook, and I am sure as heck not going to promote a company that I haven't even received a product from. So I contacted Ipsy customer service via email and asked them to cancel my subscription and delete my profile due to their shady business practices. I received a form-letter style reply stating that was not their intent, they do not require me to advertise on social media...etc. They assured me I would receive a box next month. I replied and requested cancellation yet again. I received a confirmation reply of this action. You better believe that I will be double checking my bank account to make sure they are not withdrawling anything. They don't want a phone call from me.

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1:05 am EDT

Ipsy / Personalized Beauty Discovery never received my nail products

When you join www.ipsy.com you get a quiz where you need to pick some beauty brands and products you want to receive. I also had this quiz and was very excited to receive my first bag. When it finally arrived there were only things that I'd never use. Nothing that I picked up was in the bag! I gave them a second chance, but the same thing happened with the second bag! I wanted to get nail products, but received only makeup products. I'm out of here!

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2:08 am EST

Ipsy / Personalized Beauty Discovery disappointing

I'm tired of Ipsy and I am cancelling my subscription! Filling out the personalized quiz is just a waste time because the bags I received were never personalized! Their beauty consultants should put more effort into reading the profiles of customers. I wanted to get a lipstick and some perfume. When I filled out the quiz I mentioned that I absolutely don't want brow pencils and blushes! And guess what, they sent me products that I never needed! Once I discovered their messed up business practice I decided to cancel. Horrible service!

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+1 (888) 769-4526

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