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1.5 24 Reviews

InvenTel Complaints Summary

3 Resolved
21 Unresolved
Our verdict: With InvenTel's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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InvenTel reviews & complaints 24

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3:05 pm EST
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InvenTel Lifewatch

13:15 11/12/2022

I watched the product video online. The video indicated no shipping or handling charges would be added. When I went to the order form there was no place on the form to waive S&H fees. Upon further investigation and review of the Inventel.tv organization, I concluded they have zero integrity in product quality or in complaint resolution. Hence, I will not order ANYTHING FROM INVENTEL.TV ever.

Desired outcome: Prevent further retail crap companies from ripping off consumers.

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3:09 am EDT

InvenTel Dash Cam Pro

I received my two Dash Cams a couple of weeks ago & fitted them last Friday. The Menu/Mode button doesn't work on one camera & the two cameras are two different models. What do I have to do?

My wife ordered the cameras about three months ago & they arrived about three weeks ago. Her name is J.A. Kane. The Credit Card she payed with has since been canceled & replaced.

Regards

Pete Kane

Townsville, Queensland

Australia

Desired outcome: Swap for new camera.

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7:40 am EST
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InvenTel Antenna

I tried cancelling an order on 1/25/22 for $63.33. Not only was I charged $63.33 anyway, but I recently was charged another $33.33 on 2/23/22. I did NOT order anything else. I'd like reimbursement, but can't contact anybody. A phone number is not listed and I have no other numbers or things to connect with this charge.

Desired outcome: I want a refund.

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Is InvenTel legit?

Our verdict: InvenTel's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate InvenTel's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

InvenTel earns 68% level of Trustworthiness

Good Credibility Notice: InvenTel rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for InvenTel. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Inventel.tv has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Inventel.tv has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • InvenTel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to InvenTel has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to InvenTel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:29 pm EST
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InvenTel HD Mirror Cam

I bought 3 of the HD mirror cams for my family members for Xmas after having one of my own for a while. Only 1 of the 3 work properly. One has an upside-down video and the menu words are backwards. The other came on with the intro screen and never went past that; now it's blank. The reset button didn't correct either problem. A technician was supposed to call me back, but nothing so far. I bought it over 60 days ago, so I can't return them. I would not buy this product again.

Desired outcome: replacement or refund

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11:10 am EDT

InvenTel Me microphone

The port to plug it in came out when I went to unplug it.

Desired outcome: Replace

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10:44 pm EDT

InvenTel HD mirror cam

I got one of your mirror cams. it doesnt work. I want to return it for refund

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6:16 pm EDT

InvenTel hd mirror cam

Mirror Cam will not work.
It goes on, but that is it.
Buttons do not work.

I read and followed all the directions.
The mirrorcam buttons do not work or perform any functions.
I spent two hours trying to get it to work, but it will not.
The red light goes on, but not camera in right corner.

I can't get any one on the phone.

I want a refund.

Date purchased 9/11/2019

Confirmation Number:
[protected]

Thank you,
Carl Pagillo

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8:34 pm EDT

InvenTel hd mirror cam

I mirror cam worked a few times with no issues. I purchased the item from HSN. Now nothing is working on it. On the right of the mirror is icon slogan that will not go out. The buttons are not responding. I see on the web I am not the only one having the issues. No warranty but I would say this is a piece of junk. We all should be refunded asap. Now

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10:51 am EDT

InvenTel official hd mirror cam (x's 2) & 2 samsung 32 gb memory card

I purchased 2 HD Mirror Cams and 2 32 GB Memory Cards threw Amazon on July 15th 2018. The 1st one worked for about 7 or 8 months, then it went totally Black, called the company, and was told to reset it, that didn't work, still broken. Hook up the second one, it never worked at all. Called Amazon they couldn't find any order placed on these Cameras. Then I called InvenTel they couldn't find any order in my Name or my email address. Was told to send a copy of the order to them, I did that 3 times and placed 3 different calls, no answer, no one ever contacted me. after many weeks and months, Today 09/19/2019 called InvenTel, they answer and said press one for English, Got two different folks who could not speak nothing but broken English, had to understand. Finely He was able to find my order, they told me that the warranty has expired and nothing could be done. There goes $140.00 I spent for a piece of garbage from, you guessed it, (CHINA). China continues to dump junk on America, and two bit Companies like InvenTel Products, LLC continue to rip off the America People too. ' DON'T BUY HD MIRROR CAMS ' "JUNK"

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9:00 am EST

InvenTel cobra coil

I recently purchased 2 of the cobra coil mobile phone dock stand upon opening the devices it was discovered that both devices were defective one unit would not charge the docked device, the other device would not allow mounting of the cobra head connection device upon checking the second drive it was discovered that the White tab inside the coil was missing. I am very dissatisfied with my product and since I wasn't able to produce a record of my purchase the store would not allow exchange or refund I would prefer a exchange over refund as I believe thedevice will be a great product to have and use.please email me back with solutions or suggestions. Thank you for your consideration. Sincerely Joseph Cole

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1:41 pm EST

InvenTel hd mirror cam

I ordered 2 units on 6-27-18. My order number was [protected]. My order total was $189.94. Both units were returned, on different dates, as they both began to malfunction within the parameters of your return policy. I have confirmed that you received both of them. After many emails and phone calls, I have only received a partial refund of $64.99. I am still owed $124.95! Who gives a partial refund?!? What is that? I have all receipts from my order and tracking info for my return(which I am out of pocket for). Each time I call or email, I get the same basic response, "Check is in the mail". Well, I'm here to say that is not true! There has been more than a reasonable amount of time for you to refund the money! This is unethical, not to mention shady, and probably illegal. My next steps are to take legal action and contact my state and federal attorney general offices. Last chance to make this right, Inventel!

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12:09 pm EDT

InvenTel hd mirror cam

I placed my order on Sept 10, 2018. I called them Sept 20 since I paid extra for express shipping. I was surprised that my order is under a different name. Told me to call back, I've been calling still the same problem. It's Oct 1, and called them again, worst they said I haven't paid it yet, they hang up my call. This is a terrible company, never never order from them

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2:34 am EDT

InvenTel hd mirror cam

I bought this product and I have some complaints.
1) Camera works but has wrong date display when I put the chip in my computer to play back.
2) video only shows white screen.
I need to exchange this product or get my money back. This really shady business. My next move will be social media and the BBB. I hope can get this taken care before I got there. Looking forward to hearing from you.

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10:11 am EDT

InvenTel dash cam

They claim it was mailed on March 7, 2018 it is now March 23, 2018. Called "customer service" what a JOKE! Product coming from Henderson, Nevada. I told them I could walk there and pick it up faster then shipping it. Henderson, Nevada is only 3 hrs driving from
where I live in Southern California.
Customer service reps are a joke...they say it's been sent out but they have a glitch in their system and so there is no tracking. They claim
they use Fed-Ex. They lie it had not been mailed out, they have had my money since I placed the order. I cancelled order first she said I could not cancel order because it's already been sent out...then she said "fine I'll cancel it". I'm calling my bank.
This company is a SCAM!

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3:44 pm EST
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InvenTel hd mirror cam

cam is not working and it is stuck on white screen. Tried a different SD card and it didn't work. I would like a return address or number so we can exchange the product plz. We bought 2 of them and one works and the other one doesn't. Here is the order number [protected]. We just bought these the other day. I would like a new cam or a refund . Here is my email address [protected]@gmail.com and my phone number is [protected]. I would like this resolved asap

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7:28 pm EDT
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InvenTel still haven't received it.

I ordered this hd mirror cam on August 4, 2017. I paid for expedited delivery for $7. Six days after I ordered I called them because UPS say lable was made but they have not gotten the product into UPS possession yet. I called hd cam customer service and after a very long wait I finally got a person. He went on apologizing and offering a refund for the cost of expedited shipping($7). I accepted that offfer. To this day August 17, 2017 (2 weeks after order) I have not received refund or package yet. In fact I was just told by UPS that they still show a lable made but they still have not gotten the package in their hands yet. So, over 2 weeks and the schmo's at hd mirror cam can't even get the package out of warehouse yet. I am going for a full refund and would caution all of you from buying anything from these people.

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7:12 pm EDT
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InvenTel rear view mirror camera

Ordered on June 22, 2017. It is now going on 6 weeks and have not received product. When u call customer service you are sent to a web site to check status. You cannot talk to anyone to get information or complain. Not a company to trust. Would not recommend this company to anyone. Still waiting on my order. They processed my payment immediately. This company is a rip off

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Echo 1
, US
Sep 15, 2018 11:08 am EDT

Have the Mirror Cam for a number of weeks, seems to work fine. I already had the mini SD card from another (different company) camera and it works fine. My power cord has broken at the end of the plug, sent an email and instructed to return with a money order and/or check for $5.95 for return postage. Have not returned it yet, does not indicate who to make the check out to.
I have had to reset it on occasion but so far have not had a problem. Removed the SD card and ran it on the laptop with video and shows my travels. Format was easy (on the laptop) and so far has worked as stated.
I do say however the video screen does not have a lot of contrast and it is difficult to see during the day.
Other than the charger going bad (made in China) I have had no problems.
Will report additionally in a couple of months.

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7:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

InvenTel - hd mirror cam

I order 2 hd mirror cams. I want to return the one that i have not opened. I ordered it for my friend but he doesn't want it. I have called the customer service phone number several times and no one answers. I was on the line for up to 20 minutes waiting for a customer service representative. No one took my call. When i call tomorrow and get no answer i am...

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2:29 pm EDT

InvenTel dashcam pro

I drive truck, and don't need a high priced dashcam, just something that can differentiate between a car ahead of me and the road. The cam was on sale at WalMart, and understanding that it was only $35 and my low requirements, I bought it.

The quality of the camera is something that you'd find in the un-wanted toy bin at a buck-shop. It looks decent, but feels like garbage. The manual is all but useless and the interface is terrible, especially because the buttons only decide to work about half the time.

I had the same memory card issues that everyone else seems to have, if they actually get the unit, and that is that it randomly decides whether it'll recognise the micro SD card or not, even when the cam's own format utility is used. It'll just randomly decide, during use, that it can't find the sd card anymore and this is if you're lucky enough to get it to find the SD card when it starts. None of the computers in my house would recognise the unit as a removable disc either. When it actually did manage to record a picture or video, I couldn't delete them - it said they didn't exist, even though it would show me a list of them. The problem likely stems from the fact that the camera is such a piece of junk, as well as the low grade quality of the micro SD adapter.

The mount is low grade and couldn't be tightened so the camera would stay pointing where you aimed it.

The battery went from full charge to zero in 11 minutes. I timed it, twice. ?

The video quality, while not needing to be great, was terrible and extremely grainy - regardless of what video settings were used. The low light feature (the useless little LEDs on either side of the lens) are seemingly there for cosmetics because they do nothing at night or in low light conditions. Didn't change the light levels or quality of the video and there are no settings to turn it on.

Their tech support is unsurprisingly terrible too. Their phone number doesn't work because they can't get their own phones to work, so you have to call another number. After (seemingly) the sole employee in tech support is finished in the bathroom and finally decides to answer the phone, he has no answers to any of the problems. His solution is for ME TO PAY to send them back their piece of junk, and then they will send me a new one. ? Based on others' reviews, their RMA/shipping service didn't seem like it worked any better than their camera, so I realized the smartest thing to do was take the piece of junk back to walmart.

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8:47 pm EDT
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InvenTel dashcam pro

Ordered item on feb 3, 2016, received it on feb 12, 2016 by mail. Noticed immediately it was broken! When you put the card in the slot to make it work, it did not click in to the space, so the cam won't work! I started calling on feb 15, 2016, 3 days after I received it. I am still calling! I have called 13 times, most of the time I was told they would send out a return sticker. I do not have a working printer (This I told them many times so do not send it to my email). But they said they sent it to my email (Was not in my email after checking day after day). They kept telling me they mailed the return label to my home, still waiting! The time to get my $52.93 back has passed by over 2 months.
I have spoken to so many people at inventel it is ridiculous. I spoke to glenda was the 1st person, remi, ash 3 times, c. G. A supervisor, she did nothing also. I wrote letter on line, was told management was contacted. Called on 4/5/16 the person hung up on me, he didn't want to here me. On 4/8/16 called manual on line, he said he was going to send the label by mail, still waiting. I wrote another letter on line and called again. Still waiting for a simple return label to be mailed to my home!

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