Intoxalock
reviews and complaints

10-01-15 This device went into some mode telling me I was about to be locked out in 4 days. I have not had a drink in 8 months and I never use the device after just eating ... I even started skipping mouthwash simply because this thing cannot be trusted. After having the device installed in late August 2015 - I got a warning on the device that it was necessary to have a recalibration after only two weeks- a month before the initial recalibration was due on 10-3-15. My install service provider : "Car Audio IPros in Hawthorne California showed my next appointment to be 11-02-15. But now guess what ... more money needed to have another device sent out here to put into the car almost 30 days prior to that date. I have not missed ANY rolling re-test nor have I drank alcohol in 8 months as of Oct 11th. But they sure do want more money don't they?

The first one installed at two batteries; ate a battery, "Interstate" less than one year old and had to spend $75 for a new battery. Found out the equipment sent was a faulty unit so had to drive 45 miles round trip to have another installed.

The 100 dollar rebate gets added on at the end, so they say, will see when my year is complete with this p.o.s. expensive, inconvienent waste of money.

Latest device now doesn't like the way I submit continually saying I am blowing too soft, 2 tries gets me a lockout for 14 minutes. Got to spend 45 minutes at a gas station today for breathing too soft despite my breathing counts and force has never changed; apparently this could indicate another faulty device. This has happened to me 5 times, lock outs in 2 weeks and am afraid to go anywhere for fear of being stuck for hours.

Asking for call back as they do rather than hold; they never call back. Quoted price is never what you pay; the bill is ALWAYS more. This product most probably designed and sold by retired cops is nothing more than a punishment full of anxiety of lock outs, dead batteries, bad customer service, and high costs. I hope someone catches on if enough complain and this crap stops putting money in those who sell them pockets. I DO NOT RECOMMEND INTOXILOCK UNDER ANY CIRCUMSTANCES!

I had the intoxalock device five months every time I called for anything it was an hour wait on the phone I payed monthly the service plus u have to pay $20 every time you get the calibration service fee they don't tell you that so I payed $67.99 every time it was time for my calibration the mechanics never received the new device from intoxalock I always had to come back another day not one time I went and the device was there well when the 5 months was up my day was august 12th I was paid up too the DMV said I had to keep it in till august 18th and all these new charges came out now it was 145 more for just keeping it in a week more not once did they advise me that it would be that much more and mind you I called almost 3 weeks before so august 18 came and the mechanics had no schedule appoint and the intoxalock representative told me a week before it was august 18 at 10:30 get there and what do ya know no appointment schedule I then called intoxalock and told them I talked a representative named kara she was not helping my situation she then wanted me to reschedule after I took this day off from work I couldn't trust that it would ever be schedule I asked to speak to her manager she kept saying in what regards I said this situation it not the first time it has happen she then put me on hold for 30 min and I was never connected to her manger she hung up and called me back while she had me on hold I talk to the mechanic and asked him if he could please schedule me I cant deal with intoxlock anymore he then told me that they had multiple issues with this company the guy had the heart and fitted me in and I got this thing out my car its a lot of weight off my shoulders now no more rude representative or staying on the phone are dealing wit non scheduling then I call to close out the count and now they want to charge me 3 dollars and some change am so glad this intoxalock device is out of my life id never recommend them to anyone all was money hidden charges and they were not on top of appointments or shipping out devices on time and I always called way in advance and it still wouldn't come on time DONT USE THIS COMPANY intoxalock a big head ache

I had this installed on to my daughter's car voluntarily as a safety measure for her. It was installed one month ago and she has been stuck on the road numerous times due to the unit DRAINING the battery. The other day, she had to pay $100 to get the car jumped. This is a new car!
When I called, I told them I would like to get it taken off. It cost $120 to install and $120 to remove. Intoxalock REFUSED to remove future charges for the next two months. I already paid $83 for the first month and now they are charging me $53 for the next two months for a product that I no longer have and KILLS your car voltage!
I am now taking it up with my credit card company. Do NOT choose this horrible product or company!

The process and cost of installing a intoxalock is horrible. From installers, customer service reps, sales reps and Intoxalock company itself. Why is that once you have your intoxalock installed the company itself can't send your paper work to DMV automatically? When we get our cars smog checked the results go directly to DMV. My paper work was incorrect while installing my intoxalock the same day and I couldn't go to DMV after. I called the company to try and speak with a manager but the sales rep and the customer service reps would not let me speak to a manager. The manager never called back even though I gave my number for a call back. Since it was the company's mistake I wanted them to fix it the same day and priority mail the paperwork but no didn't do that and they wouldn't let me speak with a manager. This business is a joke. They are all about making money. There are so many other fees that they don't disclose.

I was driving to pick up my daughter from school and had to complete a rolling test, while providing this test it had said failed. Prior to providing the test I had put a pinch of Cope in and it had failed. I do believe that this had something to do with the fail. I redid the test with/out the after three minutes and passed the test. Either the product is faulty or the tabacco has something to do with the failure.