InTown Suites
reviews and complaints

No matter where you are your rights are important. If you can call the police and press charges. That is so wrong.

There was another incident today 8-9-19 the same representative Shawnte. I went to renew my week and she continued to ask me about the fee when I told her that i would not have it all i would pay towards it because I was off work from a heart attack. I told her that it would have been paid had her or the other employee would have told me when i had someone to pay it when I was in the hospital she then proceeded to say Well if your daughter would not have thrown the trash out the window you wouldn't have the fee. And I told her that she was very rude and if her and her collegue would have paid attention the fee would have been paid. She then started to yell and say she was not rude she has tried to help me. Keep in mind there is a lobby full of guest. I then told her that every review on the website is about her and her attitude she said she didn't give a damn about what it said. I told her that they call me every Friday to renew the room why didn't she call me when she seen that it was a past due balance or call to let me know that my daughter's breast pump was just sitting there. She said Clearly no one was in the room which was not true I have a 1 yr old baby in there along with my 17 year old daughter she continued to yell and told me that I didn't have to stay there I could leave I told her I was not going anywhere and she just took my money she continued to yell and said that she will call the police I told her I was not going anywhere and she just took the money off of my card. I did call her a disrespectful [censored] [censored] because she continued to yell and be unprofessional and threatened to call the police all of this in front of people. I walked out of the lobby to avoid me either going to jail or risking my kids and grandchild getting put out while i was at work. She then came from behind the desk out in the hall and yelled you can get out today you will now be back next week. I have been staying here for over 6 weeks and i have had nothing but issues with this location. I paid $315.00 for 5 weeks and still paying money now to be treated like this from an employee who has received NUMEROUS OF COMPLAINTS ON HER and no one has done anything about it. And I pay too much money to have to go through what i have been going thorough and we feel uncomfortable. I have made several complaints on line and have gotten no response. I will be finding another place to stay since she said that we will not be there next week. I advise you all to pay attention to who you have working for your company. I would personally not refer anyone at this location and the way my concerns have not been addressed is not a good look for the company... And what is even more upsetting is that no one has reached out to me about my issues.

1/5
The front desk person shawnte is very rude. I have made several complaints and none have went answered. the first complaint was the people that stayed above me. constantly making noise like they were coming through the floor. I work 2nd shift and this noise goes on when I get off, through out the night and in the morning. I called 4 times before contacting the front desk person during the day only for her to say with an attitude in these words well I never knew anything about it. first of all the ghetto [censored] girl gets off at 7pm so she wouldn't be notified I called the person that was on call and a report was never filed. the second issue is the guy bill came and said if you don't want to be charged a littering fee then we need to get the diapers that was thrown out of the window and they had it on camera. she didn't show me the footage and on top of that when I sent my daughter down there to get the diapers they was not even the brand that my granddaughter used. and the dumb [censored] still charged me $50.00. then there is the housekeepers that don't clean and walks around hitting herself in the head. they come in that room one day a week and I have to literally sit there and tell her how to clean. she does not do anything but spray some [censored] on the sink and toilet. does not vacuum does not sweep before mopping don't clean the shower I have left [censored] out just to see if she will clean it and she didn't. she only brought 1 set of linen for a two bed room and got a attitude with my daughter when she asked her for another set. I reported her about not cleaning since I was paying $315.00 a week and the only response I got was she is old. I don't give a [censored] if she is old or not she don't need that job if she can't do it. so they put the $50.00 balance on my room I had some health issues and was not working so I had assistance with getting the room paid. by this time my tax credit kicked in shawnte stated that she put a letter under my door about the balance which she didn't, when it was time to renew the room I asked her what was needed to be paid to get me thorough the week. she stated $240 something dollars. I go down to the office 4 days later and her words was I got bad news anthony didn't charge you for the trash fee. but she was the one who took the payment when it was time to renew the room. it is not my fault that 2 employee's over looked that was not charged especially her since she is the one who put the charge on there in the first place. she said it would go on the following wees rate. I am pissed! because the [censored] didn't even have the courtesy to call the room and let me know. s$270.00 is a big difference from $320.00 I was very pissed and contacted corporate 2 times and have yet to receive a response. I shouldn't have to pay because of their [censored] up. last but not least, my daughter had a breast pump delivered there and no one from the front office contacted the room to inform us that is was there. it was delivered at 11:49am 8-8-19 after calling several times I finally left a message around 4:30 5pm and that is when my daughter was told that it was there. they are very unprofessional and don't know how to deal with the public. for the past 6 weeks she has displayed nothing but a nasty [censored] attitude. one person that worked there looked like he was on drugs. then the 2 housekeepers came in one day and one said no one is supposed to be in the room when they clean. [censored] that if the [censored]es don't clean while I am in there watching I know they are not going to do anything if I am not in the room. I would not recommend this place to a [censored]ing bed bug or stray animal. I feel like she has a problem with me don't like me or whatever because I spoke my mind and making my stay uncomfortable. what is sad is no one has reached out to me from the corporate office and I have emailed 2 times and left messages. I am waiting on the availability for my house this raggedy [censored] place needs to be shut the [censored] down — this is a review that I have done 8-8-19 since no one has gotten back with me in over a week about my experience.