InTown Suites
reviews and complaints

My wife and I recently had a baby girl. We are living at inn town suites here in louisville kentucky at the westport location. The location is not great but i can handle that. The room is liveable but not fancy. Thats fine. The maintenance on the other hand is absolutely terrible. In our kitchen area our stove light and fan does not work, the door to the room doesnt close unless you slam it. These are things we have brought up with the staff and they are fully aware of them but refuse to fix any of it. On top of that in the last 7 weeks we have been here they have actually cleaned our room once. Now, i understand that if there are personal possessions all over the place the cleaning staff should touch anything. However, i have personally re arranged the room after my daughter was born to make the most out of the space we have. the floor was uncluttered and there was plenty of room. the trash still was not taken out and then when they left they did not close the door leaving anyone free to come in and take whatever possessions of ours that they wanted. Theny when we got to the room and noticed that our door was open and neither of us had left it that way, we called the front desk to mention it. Not only did the lady say that she had a hard time believing that the door was left open (essentially calling us liars), she did so in a tone that was not necessary and with an attitude that seriously needs to be corrected. And it better be corrected fast.

My experience at intown suites hammond drive atlanta was the worst experience ever! Management seems to do nothing regarding issues.i stayed a month and didnt sleep more than 3 hrs tops a night. Noisy kids are allowed to stay up as long as they want with no repercussions was terrible...add bad pipes, key card entry broken & only 2 dryers work...and they have the ordacity to be remodeling the lobby! if im gonna stay in a ghetto im not gonna pay $289 a week for the privilege! dont fall for the area or outside appearance...what a ripoff!

I require at least to take out the garbage but didn't get that. We are here in San Antonio, Texas working for a week. Wednesday was the day the maid was to come in and change the bed sheets. We got back and nothing. The room had three duffle bags on the floor and the kitchen table is covered with art supplies. I called down to the desk clerk and he said the maid said the room was to untidy for her to clean. Hahahahahaha! Never knew I had to clean my room for the maid! Love it! This is a truly low class place! They said we had personal items in the room so they couldn't clean cause they are not allowed to touch personal items. Hahahahaah! Never heard of such a thing. I have been staying in hotels all my life

Arrogant employees, very un-carrying and accusatory toward me concerning a reservation I made on the 24th of July. I called their local number in Greenville, SC, I spoke to a woman at 6:17 pm and made a reservation for the upcoming week. A woman told me that she had available rooms and asked me if I would like a king size bed. I made an effort to find someone higher up in management to address the lies that I was given.

I spoke to someone Brian Smith, brian.smith AT intownsuites.com. He claimed to be in the corporate office, in Atlanta, but he was calling from an 864 area code, which happens to be in Greenville, SC. I called one of the phone numbers that 'Brian' called me from and it was someone in the Greenville location.

DO NOT Ever stay at one of these locations nationwide, there is something very shady about In Town Suites.

This complaint is about the InTownSuites in Tamarac/Fort Lauderdale, Florida, at 8191 West Commercial Blvd. If having an internet connection while staying a week or more at a “hotel” is important to you, do not stay here! If you are someone that uses the internet regularly for things like streaming music, YouTube, iTunes purchases and downloads, or anything that basically can be considered a “data transfer” you will be arbitrarily shut down and your internet connection will not be restored!

Though you are “paying” for a “high-speed” connection, this is a dog-slow 1.5 MB connection for the entire hotel of well over 200 rooms! The normal, residential ComCast cable connection per household is 8 MB, so this is a terribly slow and lousy means of connection for a couple hundred rooms.

Another bad joke about this so-called “hotel” is the fact that you must supply your own Ethernet cable in order to connect to this very slow connection. How many people in 2009 carry an Ethernet cable with them for their laptops!?!? Yes, in 2001, most all people did, but for the last five years all laptops have WiFi and most people have never used an Ethernet cable to connect their present laptop! So you have to run down a cable at a local store, rather than them loaning these out. That *** a big one!

If they realize that you are actually trying to use this very obsolete connection, then they will shut you off and you will not have it turned back on!

I must do work on the net, as well as get most all my news and entertainment from the net and these jokers turned off my internet connection the last four days I was there for a week’s stay!

Therefore I have to say that I have been ripped off by this lousy so-called “hotel” and I have to warn you all about this!