The complaint has been investigated and
resolved to the customer's satisfactionResolved InternationalWig.com — Extremely poor business!
resolved to the customer's satisfaction
As posted above, I placed an order with an online vendor at InternationalWig.Com, for the item listed above. On January 15, 2007 I received an order; however it was not for the wig that I have specified therefore I contacted the vendor to alert them of their error and gave a detailed description of the item I had received which was a DC- Mulia #2.
She informed me that the Mulia is a DC brand that has taken the place of the Ciara wig I had ordered. After a few emails, she finally told me that if I didn’t want it to simply send it back. Apparently, according to her it was replacement confirmed with the Deli Cali Company but in any event I was not informed of any changes from my original order. I made it clear that I should have been informed of any changes post shipment and the item should not have been shipped to me unless I agreed to the replacement.
In any event, the item was shipped back to the vendor, as soon as delivery was confirmed I wrote [protected]@internationalwig.com inquiring about my credit and my shipping cost. She stated that she would not credit me for any shipping cost from my original order and the money I spent to ship it back. I found this proposal to be unacceptable. Therefore, I asked to speak to a manager. She replied that she was the manager and that her name was Angela. When I informed her that I planned to dispute the charges with my credit card, she wrote me saying that I had got what I ordered. I informed her that I still had the email from her as proof that she sent me a something other than what I ordered. In any event, she became indignant and called me dumb, a b**tch and other unflattering names, words were exchanged and in her last email to me she called me a the (N)WORD This was indeed most shocking. While I did insult her after she insulted me, I never once made a reference to her race! How could I? I don’t know her race nor would I have insulted her race if I had known.
This is EXTREMELY POOR BUSINESS! Honestly her entire behavior was appalling for a Manger of a Company. Something must be done about this. The (N) word has its roots as a derogatory term and has been used throughout history as a hurtful epithet. The N-word is a term rooted in hatred, used to belittle blacks and degrade African American culture. The N-word still inflicts pain and is still an insult when implied to people of all kinds of oppressed heritages. Do Not Buy from this Vendor! VERY RACIST! POOR CUSTOMER SERVICE, THEY HAVE A LOT COMPLAINTS ON THE INTERNET!