Intercape
reviews and complaints

Good afternoon this was my first time booking intercape tickets form cape town to Durban on the 22 of December we traveled with the 904 bus from cape town to Durban and the bus has broken down twice we have come for a family vacation and we lost the hole day we only arrived in Durban on the 24th I was so disappoint and I am still disappointed also on top of the all my luggages was soaking wet I really don't think it's right my name is Candice Johnson the tickets numbers are 2212210145YA563-2212210145XC302-2212210145LB90-221221045QE125 if so I need you to compensate me on our return tickets home because I really don't think it's right my number is [protected]

As I write, I am currently in the Intercape bus departed at 07h30 from Durban to Johannesburg. In this present moment myself, my wife, 3kids which 2of them are minors, as well as other passengers on board carrying infants have requested to the driver for a slight reduction of the highly felt air-conditioning.
Not only does he refuse but dismisses arrogantly and sarcastically. Health issues are of major concerns as we will be stuck under these freezing conditions. As an adult I am already experiencing the discomfort of the oozing breeze at the back of my nostrils, not to mention the infants in our midst.

Your immediate intervention will be highly appreciated in this matter.

Many thanks: Xolani Mlipha.

Disgusting and unexceptional it is a horrific experience toilet stinks and these no water no charging facilities no sanitation sick and disgusting

Driver was rude from durban when packing bag but he finally did .Then on arrival to vereeniging he was worse telling us that our bag are suppose to be on top while he was the one packing ended up telling to climb the trailer and pick out my bag.couldny get his name cause he ddnt have a name tag and asked the guy he was with he refused to tell hia name but the vereeniging mc donald security and other passege will.be my witness.he was in an all.black uniform please sort it out fast before i involve my lawyers my bag is taughn cause he threw it down and left .please fix is bus from durban to vereeniging

Yours Miss Mofokeng

This is the worst experience ever... This is my first time using intercape and my first time in a bus in 6 years and I regret it
I'm in bus 073 and we have been stuck by the side of the road for more than an hour now and no one is addressing/informing us what is happening and what the plan is. The call center isn't taking out calls and their WhatsApp line is not being answered.

Booking the bus was easy, calling to confirm bus times is easy, but addressing issues concerning us, our safety and time, they are no where to be found.

I would like to inform Intercape of their rude and unprofessional drivers. I was travelling from George to Cape Town on 18 November 2021. Firstly this bus was scheduled to arrive at 13h45 and it arrived around 14h40. When the bus arrived I was busy packing my bag properly. As I finished and reached for the door, one driver closed the door on me and two of them were talking in a degrading manner asking why I was seated but I see the bus. I tried explaining that I was in the middle of repacking hence I got off the seat when I did. They were both talking over me rude and undermining as though talking to an idiot and like I was inconveniencing them or speaking rudely asking for my ticket.

They had such a horrible attitude these people and really distracted my day.

In the midst of this, there was a third voice which carelessly said "go sit down sisi".

I was so annoyed but I told myself that I would just go sit and report them. they were seriously acting like they own the bus or they had paid for my ticket themselves.

Secondly, this bust had NO working USB ports for charging, like the whole bus!
This was such an inconvenience for me because I had to request a ride and call home as I was arriving in CPT at night! This is not acceptable at this day and age to not be able to charge your phone on such a long trip! You need to ensure that ports work!

Ticket Details:
Confirmation Number - 811210146AI287
ORDER NUMBER - 8485346

I was supposed to travel from Cofimvaba to Cape Town. But when I got to Cofimvaba I discovered that tge bus doesn't stop there. Had to use extra amount of money so that I can catch the bus at Queenstown. Wrote them an email and the responded saying thay have given me a voucher as token of an apology. But when it was time to redeem that Voucher discovered that the was no voucher number included. Had to contact them again via WhatsApp and they just gave me R66 discount, what an insult!

On my trip from Belville to Christiana my baggage just disappeared in an overnight trip. It was uploaded in Belville and when I got home, there was only one suite case. My pink suite case and a bag with my laptop and jewelry, was missing! It was obviously stolen at a previous bus stop.

The Intercape bus driver, Frans Ramoganyaka, told me that I had to travel another 400km's to Johannesburg. There everything will be off loaded and I can search for my suite cases.

I travelled all the way and found nothing in Johannesburg. I had to pay from my own pocket just to return to Christiana the next day.

My stolen property is not ensured and Intercape takes no responsibility for the theft. Surely they were negligent!

It seems that all you have to do is travel by bus and at the first bus stop, just take bags and suite cases you want! There is no control!

I'm currently in a bus to Port Elizabeth bus number 220 the charging port is missing and cold air is oozing out of that huge hole and yet I'm seating alone. I sent Intercape an email and around 4:30 they said a representative will call but its 22:34 and no call has been made by the representatives.

Good day

I am Intercape bus user I want to lodge a complaint about stop @ Potchefstroom the bus break @ Magg & Bean restaurant and is very expensive I am not happy @ all.
I hope you will listen to our complaint and do much better

Bus no 2020 left belvile 18.45 on 25th October toilet having no water is this normal or can it be rectify . And seat allocation is also a problem you pay extra for a specific seat but when you get on they place you any where the bus driver feels like

The bus which my mother and father were passengers booked on the bus which had to leave Kathu at 14h20. My parents were on the bus when the driver informed all passengers to all get off due to a breakdown and informed them that another bus is on it's way. When the other bus arrived at 16h00 the bus driver refused to load passengers that were not booked on his bus and left. I called [protected] to ask the lady for reimbursement or a booking on another bus where she confirmed the breakdown and refused to assist me. My mother is 74 years of age with a heart condition who sat and waited until I took her to my home. At 17h36 the intercape representative called me to say that the bus is fixed and the driver is looking for the passengers. I asked her to inform the bus driver that we are 5 minutes away he should please wait. When we arrived at the bus stop the bus was already leaving. The driver drove recklessly not stopping at stop streets and overtaking cars and trucks as we followed him. Your intervention would be appreciated. Ticket numbers 1810210604IB014 and 1810210604TR990

Bus number 070 from Johannesburg to bloemfontein intercape smelling urine we can't even eat our food is too bad please help. immediately when we enter the bus we encounter the smell some people have commobility we can't even open our lunch boxes this is too bad please do something...

I am very disappointed with the poor service I have received from Intercape, my family member of 89 years fell ill a few hours before the departure time, which was supposed to be on 10 October 2021 at 2h40 and was attended to by the two people who were supposed to accompany her and they could not make it to travel for the set date. We have requested for a reschedule as she needs to see a specialist in Pretoria, but Intercape having no consideration and just send an automatic response that there is a 100% cancellation fee. How are there not measures in place for emergencies?. The bus tickets was booked through Shoprite and they were not informed that Intercape customer service is available 24 hours, nor were they informed if you cannot travel, Intercape should be informed 15 minutes before departure. I find this unacceptable and these are pensioners, who used their last pennies to book the bus tickets for the granny to consult a specialist. How can they accept money from fragile elders and if an emergency take place, they are so inconsiderate.

Hello, i bought a ticket on 6th Oct from Bloemfontein to Johannesburg from Spar in Baysvalley complex. The date on the ticket was suppose to be 9th October but instead it was 8th October, so when I got to intercape offices thats were i was told my ticket is wrong and I'll have to buy another ticket, they tried to get me a but everything was full🙁. And the saddest thing was that i couldn't get a refund and i was stranded not knowing what to do, then i had to popout more money from my pocket to purchase another ticket then wait hours for the next bus it was cold. How do i resolve this because it was not my fault?

I would like to complain about the intercape service I got from landline no [protected]. I could say they don't care about the customer.
I've spent the whole morning and afternoon trying to cancel my ticket and get the refund.

I've spent a lot of airtime with no solution because you wait a long time in the cue still when you get assistance problem not resolved.
I've sent more than 2 emails trying to cancel still hoping for the response but nothing . Could you please assist. I don't know where else to get response for intercape buses. They gave me whatsap option it's not helping.

I bought a bus ticket to George on Friday the 1 of October 2021. As I usually travel with intercape and I had all my bags well packed up and I had a busket with which I was told I can't take it with me because there was archar inside, the lady who helped me with weighing my bags asked me to open up the busket I did, she asked me if there was oil inside, I said no because I just bought it there and 20 kg can't be sold mixed unless it is going to be sold on that day. She then asked one of her colleagues working next to her if the archar had oil and she said she doesn't know, all she knows is that the are searching in Johannesburg and they don't want busket. Little did they know am the regular traveler... I kept quiet and went in the bus left my busket outside, called my siblings to come and fetch it there. Can you please assist me, on how your company works with parcels? Because last time I checked intercape have trailers... That are meant for extras and I only had 20 kg that I was willing to pay extra from yet I was told that I can't take. And I had to pay extra courier for things that I could have traveled with using bus... Is it fair treatment or there're some aspects that needs to be explained?

I booked a bus from Stellenbosch to Port Elizabeth. The shuttle arrived at Stellenbosch at 18:25 and drop me off at Somerset West at 18:50 where I waited for a bus which arrived at Somerset at 21:15, meaning I waited outside for a bus for more than 2 hours. The shuttle driver said we can not wait for the bus in the shuttle as he has to go home so we were left stranded at a garage with zero communication from intercape. Nothing was sent to me about the bus delaying or something you were just quite. Not only have you wasted my timebut made me wait at a garage outside for more than 2 hours which is very unsafe and not good for my health and when the bus finally arrived the driver was very rude and disrespectful. Your service is very poor.
Ticket number: ‪[protected]‬QP901
Contact number:[protected]
Email address: [protected]@gmail.com

To whom it may concern

I would Like to complain about the service I received and would like to get a refund on my ticket.

The bus was stopped at Mount Ayliff on the 24 of September 2021 by traffics and we spent 5 hours waiting for someone from the company to assist.

We had no access to water or food and our bodies were tired as passengers and our scheduled time of arrival delayed by 5hours.
Departure
PRETORIA
C/o Paul Kruger and Scheiding Str, Office 4, Pretoria Station
Thu 23 Sep 2021 5:30PM
Arrival
UMTATA
Shell Ultra City, N2 Highway (NOTE: 6KM OUTSIDE CITY CENTRE)
Fri 24 Sep 2021 8:30AM
Duration 15 hours,
Ticket Number 2309210637RL479
Traveller Lukhanyo Mtshingana
Price R650

Bus was two hours late. I arrive at the stop and the service consultants tell me they don't know where the bus is or if it's coming or not. What a [censored] service! Not happy at all with any of this
I'm furthyr please make sure to communicate with passengers well on time. People have jobs to get to and we are trusting you with our time.
Can't be sitting at the bus station for more than 3 hours waiting for a bus in these unprecedented times.

We pay for this damn service, you do not render it for free.