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INTEC College Customer Service Phone, Email, Contacts

INTEC College
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www.intec.edu.za
www.intec.edu.za

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1.1 373 Reviews

INTEC College Complaints Summary

7 Resolved
366 Unresolved
Our verdict: If considering services from INTEC College with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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INTEC College reviews & complaints 373

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3:08 pm EDT
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INTEC College Non payment on refund

I put forward a cancellation in October 2019 and still no payment as at today. Student No [protected]. I have emailed on numerous occasions and the response if they cannot give me a date for refunds. They stare 90 day refund. Well that's way beyond 90 days. They cannot nor will not respond with any positive feedback. Is this fair treatment.

No email is answered in a professional manner always vague.

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Update by Chad Gibbon
Aug 03, 2020 3:09 pm EDT

Again still no response

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Lionel G
, ZA
Aug 20, 2020 9:27 am EDT
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Hi Chad

I have experience the exact same issue with Intec. 29 October 2019 was when i submitted my documentation for a refund and received no follow up and no assistance. I cannot explain the frustration experienced from this. Have you received any response to your request since your last post here?

Thanks

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3:13 pm EDT

INTEC College Student advisory service

Hi.
Both my daughter and I have been trying to log in to the student portal to get her study material.
Her name is ashley glynnis kearns ([protected]).
After being sent from pillar to post numerous times advising them that the default password educate2020 does not work.
Guess what? They resend me a e-mail to say I must use the default password.
Thinking they reset it, guess what?
It still doesn't work.

From frustrated father and daughter

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12:49 pm EDT

INTEC College Intec is a scam

I tried to cancel the course due to the false information I was given.I am a foreigner I was told I don't need a study permit only to find out it's a lie I filled de registration forms and motivation letter And told them I can return the usb and a pen that they sent, they delayed the process, I paid R2000 already now 5 years later they call and say I owe them and I have been black listed I need help to I have proof of documents I sent them back

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5:56 pm EDT

INTEC College Business management course/poor service

Hi my name is Sanelisiwe Faith Shezi. I am very dissapointed at intec because they are using us students by debiting money from our accounts and not hsving any assistance whatsoever, when you apply to a college it is solely because one wants to better their lives, but it seems like the opposite when you register with intec..

even when you request a cancelation, its a mission to cancel yet they still want you to pay for a service not rendered or else they blacklist you..

I now have a loan from intec ofwhich was never explain to me, it affects my credit score because they cant even debit from my acc even if there is money, claiming that the problem is with my acc.

my student number is [protected]. please do something. im struggling as it is, I cant afford to pay for something which is of no assistance to me..

THANK YOU

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3:42 am EDT

INTEC College Cancellation

I have repeatedly contacted Intec to cancel or change course material, have not studied or submitted any assignments. To date I have had no reply or assistance from intec, absolutely disgusting service. Staff are incompetent and have no interest in supplying contact details to escalate the matter. After stopping payment over a year ago I have now been handed over for collection in the matter with threats of being listed on various credit vetting agencies.

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Thakane Monaleli
, US
Jul 22, 2020 12:39 pm EDT

I went through the same thing with Intec 5 years ago because I tried to cancel the course
They have black listed me
I think Intec is a scam

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10:38 am EDT

INTEC College I am complaining about intec college refusing to refund me

I applied at Intec College in July 2019 as soon as I got approved I paid the registration fee before August after that I did more research and discovered that I would be unable to further my studies at other institutions in South Africa once I have completed my qualification at Intec that being something which they had said was possible however it wasn't with my stream so I called several campuses and they never picked up some did but just hangup as soon as I told them that I wish to Cancel my course so eventually I found help and went ahead to the required procedure signed the deregistration forms and sent all the necessary documents so they got back to me and told me that I would get back the refund in three weeks or so but that didn't happen around November my parent called and they said they'd payback byou the end of the month they then proceeded to ask for more documents then I sent them but till today I haven't received any feedback they do not respond to my emails.
I advice students to be cautious and to take their time to decide whats best for them and do thorough research before applying anywhere.

Intec College I need the money back.

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3:27 am EDT
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INTEC College Studies

Natasha-lee bosman student transfer [protected]
Transferred course in march 2020, emails by the dozen sent (copies available on request) and to date no correspondence or info on new course selected received back from intec. Login still shows old course as well.
Missing out on assignment due dates and exams as new material not received.

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6:23 am EDT

INTEC College Complete lack of service - [protected] cas-89932-n4g0h5

My son applied to redo Matric Mathematics & Physical Science in Jan 2020. After paying over the full amount to do this we received absolutely no assistance from the student help desk to get the paperwork required for 3 months- this despite numerous emails and telephone calls to get some guidance on what paperwork was required. I was told that it was up to me to apply to the department of education directly to be able to rewrite these two subjects. After a huge amount of running around, driving to his High School to get a letter from the Head Master and going to Johannesburg Central to the department of education it became apparent that this was not going to be facilitated by the DOE. My son then decided it might be easier to just transfer to N4 Mechanical Engineering - this process was started on the 12/03/2020. The transfer procedure took until the 12/05/2020. It is now the 01/06/2020 and I have received absolutely no guidance as to how the transfer will take place - when we will receive any documentation to confirm this has actually happened. I have sent numerous emails and made numerous phone calls to try and get assistance and have not been successful. I then decided maybe we should just cancel the entire think only to receive an email from cancellations to say that I could be liable for R1000.00 up to 80% of the amount paid as a cancellation fee!

Seriously! After 5 months of trying desperately to get some assistance I must now be charged a cancellation fee!
What is the going rate for wasting 5 months of someone's life while they they wait for a college to assist them!

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6:50 am EDT
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INTEC College Money Thieves

I registered for a course and paid for it in full using my credit card in full on 04 October 2019. I cancelled the course via email, submitting all requested documentation on 23 December 2019 and was advised by Jacqualine Hartley that someone from the finance department will contact me regarding the refund process. I have mailed and called various branches multiple times, with no successful result.
To date, I have not received ANY contact from Intec College. No feedback has been given telephonically or via email as to whether the cancellation process has been confirmed. The course is scheduled to expire in May 2020 and I have an eery suspicion that this whole process is going to be dragged out until then.

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10:26 am EDT
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INTEC College False/misleading information from consultant

Good day, from 2019 I was communicating with a sales consultant from intec regarding the amended senior certificate. My friend officially registered in December 2019, and during my communication with the sales consultant, I asked her many times about additional fees. And, SPECIFICALLY, if there was any booking fees for the examinations. She assured me there wasn't except the monthly debit. Now, she says I need to pay examination fees of R450 per module.

I was not previously aware of this when registering as she assured me that it is just my monthly debit of R721 per month. I am NOT paying this amount and I was mislead and I hope you can make arrangements asap so that I can still write my exams. I also asked her why are we paying for something that is offered by the department for free, she advised that it due to the study guides and extra assistance, however, where does this R450 per module come from now?

Secondly, there has many times were I requested assistance and had to wait days for feedback. For example, on the 13 March 2020 - I sent an email to change the banking details on the account, I had to follow up with her since I received no response. She advised me that she is currently in hospital and will assistance the following week. When I followed up again that week, she told me that she is still in hospital and will be for about 2 weeks, I then asked if there was someone else who can assist and she informed me that she will assist me when she is out (that would be by mid April or so?)

This is unacceptable and unethical for your institution to be misleading your consumers.

Please send me my exam confirmation letter once you have resolved this issue on your side, as I am not paying that examination fee amount.

Thank you
Kind regards
Fatima Zoutenberg
[protected]@gmail.com
rivan.[protected]@gmail.com

Student name: Rivan Kripal
Student number: [protected]

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4:12 am EDT

INTEC College Cancellation of Diploma, no feedback or resolve for 3 months, poor student relations

I submitted a cancellation form with the required evidence and detailed explanations and letter 12 Dec 2019. I am forced to cancel the Industrial Chemistry diploma I enrolled for in for a 20% discount (attractive offer) due to unforeseen financial obligations and difficulties. Since the submission, the cancellation department has made no effort to assist, debit orders are still being deducted from my account. I continuously send email updates, I also cc the credit operations team and recently the student adviser consultant that initiated the enrollment. Absolutely no effort, no resolution, no return emails or any indication that my request is being handled. This is the worst College I have ever dealt with, so disappointing. I have pleaded, complained and have stopped using any INTEC resources (including my student dashboard) back in December already. Even if I decide to continue with the diploma now, I will not have enough time to complete. What a waste!

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5:34 pm EST

INTEC College Hotel management diploma completed end of 2002

Good afternoon my name is sadia hussain. I studied through intec college . On the 18th of Feb 2020 I contacted the college to request my academic record. I was told they no longer have it so I requested that I have written proof that I was a student and that I completed my course I was told the college would get back to me and I am still waiting. My student number was 796548 and I also e mailed the request. Intec college diplomas are worthless pieces of paper after 5 years.

Thank you

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3:32 am EST
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INTEC College cancelling my course

I am no longer studying with intec but I had a call today from the lady working there and she claim that I do owe them r10000 and I did cancel the course I was doing with them long time ago. And I still have a cancellation form to prove this, and the lady who was helping then told me that it was successfully cancelled

Please assist with this matter student number :[protected]

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11:10 am EST
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INTEC College study material

My name is Zama Radebe I'm curently studying Business Administation Certificate.last year 2019 November I wrote two subjects which are Office Administration and Business Communication this year 2020 I need to write the last three subjects but I don't have material for one subject which is Human Resources Administration please assist I have to write in july 2020.

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8:41 am EST

INTEC College study material

My name is Mongezi Ntseta I.D. No.[protected] I stay in Port Elizabeth I went at your Intec college here in P.E to register for few subjects for my matric results which were English, Isixhosa, Geography, Natural sciences, History. I was told by your front desk lady that the study material will be sent to me via e-mail up until now nothing has come my way. I've paid in full the amount asked from me by intec college which is R8000. Now I'm sorry to say this I want my money back because the time is against me I will be writing exams soon but theres no study material at all your service is poor and I will have to lay law suite against this institution since I have no other choice but the only way is to go to court.
Thank you

Kind regards
Mongezi Ntseta

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7:27 am EST
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INTEC College updated handbooks

Good day,
I have paid my full Intec account but never find any joy with Intec. I requested new updated handbooks in the beginning of January, every time I phone Intec, they can't tell me if my books have been sent and they promise every week that they will get back to me, but no one does. It seems like if they get their money, then they dont worry about the students anymore.

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12:51 am EST

INTEC College poor service

I have study material never supplied by Intec, exam results never supplied by Intec, 101 email queries sent, phone calls made, etc. This started in February 2019, but besides an email acknowledging my queries and a promised that investigations will be done - I have still receive absolutely no response. Intec admitted that they had communication issues, but it seems they just do not know how to communicate. As a result of this, I could not write my November 2019 exams (I also receive NO TIME TABLES and EXAM ENTRY forms from them). My course is expiring in June 2020. have requested an extension of time for at lease one year (but it would seem that 1.5 years would be best seeing that I still have no resolution). If this cannot be resolved I would expect and fight for a refund of my studies. Student number [protected] - A Burger.

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1:58 am EST
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INTEC College registration

From: Chantel [mailto:[protected]@rccs.co.za]
Sent: Monday, 02 December 2019 11:02
To: 'info@intec.edu.za'
Subject: Recognized college

To whom it may concern.

I was a student of Intec around 2004 and completed my 4year Architectural Diploma. After a few years, South African Council of Architects was requesting all draughts person to register. I enrolled and was a candidate for a few years. Another few years have passed and I was 1 level up to professional draughts lady status. With new regulations coming to pass in 2020, it was said that draughts persons identification of works is only single storeys houses.

According to SACAP -

"On 4 October 2019, the Council of the Built Environment (CBE) identified the Scope of Work for every category of Registered Persons for the architectural profession. The scope of work was published under gazette number 42739.
SACAP wishes to notify the architectural profession that the attached Scope of Work identified by the CBE is high level. Consequently, the CBE scope of work must be read in conjunction with SACAP Identification of Work Policy which will be published by January 2020."

"CATEGORY ACRONYM QUALIFICATION NQF LEVEL
Professional Architect PrArch
M Arch (Prof) 9
B.Arch 5 or 6 years 8
Professional Senior Architectural Technologist
PrSArchT
BAS Honours B Arch (Prof) [4 years, 480 credits] PG Diploma
8
B Tech Advanced Diploma + 1 year Work Integrated Learning 7
Professional Architectural Technologist
PrArchT
BAS [3 years, 360 credits]
Diploma [3 years, 360 credits] Advanced certificate [total 240 credits + 1year Work Integrated Learning
Nq level 6
Professional Architectural Draughtsperson
PrArch Draught Higher Certificate [1 year, 120 credits, + 1 year Work Integrated Learning
Nq level 5

According to my qualification I must be on a technologist level. I did apply for higher status, but SACAP's response was that Intec is not a recognized company.

Can you please advise accordingly, because I did this diploma for recognition purposes.

My ID no: [protected]

Regards.

Chantel Schreuder
Cel: [protected]
Office: [protected]
Email: [protected]@rccs.co.za

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1:19 am EST

INTEC College no diploma forthcoming

I finished my Creative writing course in March 2019 and now, eight months later I still have not received my Intec diploma.I get a few replies on my emails to say they are looking into it and then nothing at all.
Absolute appalling service.I don't think I will ever use Intec again and I will complain over public forums and social media now too.I am just so disappointed.Intec is supposed to be a trusted company and this reputation is what draws clients but it is total nonsense.
Intec is unprofessional and doesn't care.
I feel embarrassed to include my student number, because I feel Intec has taken my money and then taken me for a ride!

Clara Moller
Student number: [protected]

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3:51 am EDT

INTEC College exam confirmation letter not received

I am wirting this complain with hope that my complain will be attended to, i sent numerous emails requesting exam rregistration forms in Aug already for november till 24 october nothing was sent, up until i spoke to Dezlyn Benjamin whose service was horrible telling me that i must write my exams in March next year i told her NEVER NOT WHILE I HAVE SENDING EMAILS REQUESTING FORMS TO BE SENT TO ME HOWEVER NOTHING WAS SENT, SHE THEN SAID SHE IS SENDING FORMS TO ME TO FILL IN AND SEND BACK IMMEDIATELY WHICH I DID TILL NOW NO CONFIRMATION AND I AM SUPPOSED TO BE WRITING ON 5 november, leave needs to be requested at work for that day ==----------------------

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INTEC College In-depth Review

Course Offerings:

INTEC College offers a wide range of courses to cater to various career paths and interests. Their courses are accredited and recognized, ensuring that students receive a quality education. The college also offers specializations and focus areas within certain courses, allowing students to tailor their studies to their specific career goals.

Quality of Education:

INTEC College provides high-quality education through effective teaching methods and resources. The faculty members are highly qualified and experienced in their respective fields, ensuring that students receive the best possible education. The college also offers comprehensive student support services to assist students throughout their academic journey.

Flexibility and Accessibility:

INTEC College offers flexible study modes, including online, distance learning, and on-campus options. This allows students to choose the mode of study that best suits their needs and preferences. The college also provides both part-time and full-time options, ensuring that students can balance their studies with other commitments. Additionally, INTEC College provides easy access to course materials and resources, enabling students to study at their own pace.

Affordability:

INTEC College offers competitive tuition fees and provides various payment options to make education more accessible. The college also offers scholarships and financial aid opportunities to eligible students, further reducing the financial burden. Students can expect value for money in terms of course content and resources, ensuring a worthwhile investment in their education.

Student Success and Outcomes:

INTEC College boasts high graduation rates, indicating the success of their students. The college also focuses on preparing students for their future careers, with a strong emphasis on employment outcomes. Graduates from INTEC College have a high employment rate and benefit from an extensive alumni network that provides ongoing support and guidance.

Student Experience:

INTEC College provides excellent facilities for on-campus students, creating a conducive learning environment. For online learners, the college offers a user-friendly online learning platform that enhances the learning experience. Students also have opportunities to interact with faculty and peers, fostering collaboration and knowledge sharing.

Customer Service:

INTEC College is known for its responsiveness to inquiries and support requests. They offer various communication channels, including phone, email, and live chat, ensuring that students can easily reach out for assistance. The college strives to resolve any issues or complaints promptly, ensuring a positive experience for students.

Industry Reputation:

INTEC College has a strong recognition and reputation within the industry. The college has established partnerships with employers and professional organizations, providing students with valuable networking opportunities and industry connections. Numerous alumni success stories and testimonials further attest to the college's industry reputation.

Technology and Innovation:

INTEC College integrates technology in teaching and learning, enhancing the educational experience. They utilize modern tools and platforms to facilitate effective learning. The college also provides opportunities for practical application of knowledge, ensuring that students can apply what they have learned in real-world scenarios.

Overall Rating and Conclusion:

INTEC College excels in providing a wide range of accredited courses, high-quality education, flexibility, affordability, and strong student support services. With a focus on student success and outcomes, excellent facilities, and a reputation within the industry, INTEC College is highly recommended for students seeking a comprehensive and reputable education. Whether students prefer on-campus or online learning, INTEC College offers a valuable educational experience that prepares them for their future careers.

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Phone numbers

+27 861 173 173 +27 21 417 6700 More phone numbers

Website

www.intec.edu.za

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