Menu
Instagram Customer Service Phone, Email, Contacts

Instagram
reviews and complaints

www.instagram.com
www.instagram.com

Learn how the rating is calculated

1.2 81 Reviews 71 Complaints
Verified
The authenticity of the customer service contact information for Instagram has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Instagram complaints 71

ComplaintsBoard
J
12:26 pm EST

Instagram Account instagram deletion

I filled out several forms requesting the permanent deletion of the account from the profile of my ex-wife who passed away in 2017. I have all the documents that prove our identity, including the judicial Will of Rights. Please request such an immediate deletion and I am available to prove why the active profile has harmed us and the whole family and my children. Thanks,.

Read full review of Instagram
Hide full review
ComplaintsBoard
D
5:06 am EST

Instagram Opening instagram account

Good morning Instragram team.

My name is Denise Shillingford and I am writing to make a complaint.

This morning on the Tuesday 16th of February 2022 at the time of 09:17 am. I would like to open a Instragram account. I went through the normal process of adding my name and surname, DOB including a password, confirmed my own personal mobile number.

An Instagram authentication code came up on the front of the screen as exactly noted here

The message came successfully to my phone and the following codes were provided.

- 869527

- 065824

- 065824

There has been numerous interference remotely when trying to get create an instragam account. Can you look into this and email me on [protected]@gmail.com. It appears someone is stopping it.

This is affecting me in my role as digital marketer to effectively carrying out my duties. These activities should not be happening!

I would be grateful if you can investigates and get back to me at your earliest convenience.

Desired outcome: To open the instragram account, I have created.

Read full review of Instagram
Hide full review
ComplaintsBoard
G
6:20 pm EST

Instagram Can't change my bio or profile picture on my account for over 7 months without

can't change my bio or profile picture on my account for over 7 months without explanation or reason

I've been using the social network Instagram for over 6 years, I've never done anything against the platform's guidelines and I've never done anything wrong and it's affecting my business as well as affecting my life my account is @gustveraa

I would like not only to know the reason for all this but also that my problem be solved immediately I'm tired of it

Read full review of Instagram
Hide full review
ComplaintsBoard
J
11:03 am EST

Instagram Auto-moderation features making logging-in impossible

Two nights ago, Instagram decided my account (Betty_white_jr) was involved in "suspicious behavior" and they logged me out of my account. Yes, the name is a little untimely, but I have had that name for over 6 months.

When I tried to log in, on my iPhone, the app was a laggy, glitchy mess for about 5 minutes. The screen flashed variations of the Instagram/facebook/meta logo and a white screen, before finally settling on a captcha test.

It was a normal "Check this box to prove you are not a robot" test, and I completed it quickly. However, the next screen is where the trouble began. After another 2 or 3 minutes of the screen flashing and the app desperately attempting to load something, it asked for my phone number to send an SMS code. I thought: "Ah, finally. I can forget about this mess and just continue to my account." I was wrong.

I put in my number, no code. I asked for it to resend the code, another two times. No code. At this point, it said I was out of codes to send, and I had to wait 24 hours. In the meantime, Instagram completely deactivated the account, making it inaccessible to everyone including me. I waited until today, and put in the number of another phone in my household, to ensure my phone wasn't acting up. No code. Another different phone, no code.

I used to use Instagram's quick log-in/log-out screen to switch between accounts quickly. However, now on my phone, I can no longer even attempt to log into betty_white_jr, as if the account was deleted entirely. I attempted to log in, and reactivate on my desktop, however, they won't send the necessary SMS code to log in.

I repeat, the code I need to log in has never been sent, to 3 different devices. It is impossible for me to log in and reactivate my account.

I have been using this account for over two years. It has more than just a few memories on it. I cannot explain how frustrating this is in polite language. The fact that the software isn't just awkward, laggy, or confusing but just "straight-up" doesn't function is at the core of this frustration. There are countless issues with the app, even when I'm logged in, and to go into detail about all of them would require time I do not have left in my lifespan.

Instagram, I beg you to let me back into Betty_white_jr. I beg you to fix your sad, broken app and make it usable again. For the time being, I have no reason to use your app, I no longer have an account. However, with your 1.386 billion users, you don't have a reason to care, do you?

Desired outcome: Reactivation of my account, and the ability to log in again.

Read full review of Instagram
Hide full review
ComplaintsBoard
S
12:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Account

I was banned for "hate speech and inciting violence". My comment was "that punk needs his a$$ stomped". This reply was in reference to the attacker in a video someone posted of an autistic teenager getting sucker punched and others joining in and gang beating him as he's defenseless and screaming for help and other kids watching, laughing and recording.
Does this sound fair to you? I was banned for "inciting violence" but you allowed this disabled young teenager's humiliation and ruthless beating to remain?...
Its ridiculous. Unreal.

Samdoyle75

Desired outcome: I want my account restored to original capacity

Read full review of Instagram
View 0 more photos
Hide full review
ComplaintsBoard
E
3:54 pm EST

Instagram Instagram and their notifications.

Blinking notification to turn on notifications. I don't have notifications turned on in Instagram. I don't want Instagram notifications and the irritating blinking 'demand' to turn them all will not work. WTH? Blinking notification to turn on notifications. I don't have notifications turned on in Instagram. I don't want Instagram notifications and the irritating blinking 'demand' to turn them all will not work. WTH?

Desired outcome: Quit asking me to turn notifications on.

Read full review of Instagram
Hide full review
ComplaintsBoard
S
3:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Not holding some user to the tos

For over the last three years, Instagram has allowed a verified account to violate many TOS. From drugs, death threats, brandishing weapons, sexually explicit content, doxing, harassment, etc ... There are hundreds of hours of footage showing this. Cops have been involved, CPS, ect .. yet Instagram continues to allow Aaron Carter to continue his abusive hate behavior daily for hundreds to see. Aaron has also used racial slurs multiple times on the platform and made anti-sematic remarks. I want this verified account suspended, if it was anyone else it would be by now, esp if it was a person of color.

*2. https://youtu.be/G4Ex7T33Z4w
*2. https://www.youtube.com/watch?v=s821vdhsDls
*2. https://youtu.be/cU_aTspsR0w
*3. https://youtu.be/tCVva2rssv4
*3 https://twitter.com/defilinski/status/1446205886406475777?s=20
*3. https://twitter.com/defilinski/status/1457351278460297222?s=20
*4. https://youtu.be/6LXsLeXGBmI
*4. https://twitter.com/FeelFreeToPanic/status/1420456326686199809?s=20
*4. https://twitter.com/defilinski/status/1370126084142948353?s=20

Just some other concerning links to show aarons behavior on your platform that you would not tolerate from anyone else.

https://youtu.be/8opeZf_Jcbc
https://youtu.be/oklB4e3PL6E
https://youtu.be/VMGjan6yFB4
https://youtu.be/w2PYIrC_4m4
https://youtu.be/QSGFkNPCCVY
https://youtu.be/PyrGdvwW8iU

Desired outcome: Aaron Carter's account suspended or an email address so I can speak with someone there

Read full review of Instagram
Hide full review
ComplaintsBoard
J
11:42 am EST

Instagram Unable to obtain my data

I have a desk top - no app on smart phone or iPad- I don't want one. Using instagram ok then they want self video verification via app only or they will close my account. its been 25 days now. Nothing

big problem for me as I cannot obtain my data or artwork which is there. they don't give a hoot and refuse to offer any service for me to obtain my legal data.

I closed Facebook account and genuinely hate them from this day onwards.

Desired outcome: stop being incompetent monster and offer a service to people

Read full review of Instagram
Hide full review
ComplaintsBoard
K
7:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Fraud

Some one is prete ding to be my daughter to scam money out of people. This women in Scotland is using my daughter name and asking people to invest a 1000£ to make 20000£ as if .today her big face is on Instagram asMY Daughter showing a Lloyd's bank account with my daughter name and a balance of 20000 pounds iwas alerted to this by a friend and am pissed sorry but if this women scams enough vulnerable people she make money .she is using fake name, my daughters name is unusual and this women has took it upon herself to use my daughters name for her scam .my daughter reported this to Instagram, along with several of her friends and they have done nothing

Desired outcome: She arrested

Read full review of Instagram
Hide full review
ComplaintsBoard
A
12:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Hacked and stolen page

My daughter's Instagram account, x3_nini has been hacked and stolen. I have called 650-543-4800 several times, but I was unable to get through to anyone. I emailed security@instagram.com about three times advising of this but I have yet to receive a response.

x3_nini was hacked and an email was not received regarding any changes to her account. My daughter's email address and cell phone number were changed.

I have filled out several forms with Instagram, but there has been no action on its part. Instagram's form doesn't have an option to report a hacked account. My daughter's account has been reported several times but again no action.

My daughter's account, with her likeliness is being used for fraud. There have been Instagram stories, posts and direct message regarding making fast money. Many of my daughter's followers have received direct messages asking for payments through cash app and pretending to be my daughter.

I don't understand why it is nearly impossible to reach anyone at Instagram regarding this situation. My daughter is a victim!

I have filed a complaint with the BBB against Instagram. I am also looking into other avenues to take against Instagram due to its lack of action.

It is requested that x3_nini be deleted.

Desired outcome: Deletion of the hacked page

Read full review of Instagram
Hide full review
ComplaintsBoard
M
12:42 am EDT

Instagram Dm

Instagram sucks😤 it had disabled me from sending dms instagram is being prissy with me I want instagram banned from existence for it's awful treatment. If instagram cant be nice there can be no more instagram. Instagram has no humans to talk to about it there needs to be correction you tell them they made a mistake it never gets fixed very piss poir attitudes at instagram stuck up social media site.

Desired outcome: Allow me to send dms again

Read full review of Instagram
View 0 more photos
Hide full review
ComplaintsBoard
T
4:25 pm EDT

Instagram [protected]@gmail.co- PS5 Disk Version

I purchased a PS5 5 Disk Version from [protected]@gmail.com and my name is Thomas Clark.I paid him $590.83 through Zelle and I kept our whole conversation.I bought this product from him on October 16, 2021(Sarurday) and he said that he would send me a tracking number and he never did plus I never received the product either(a scam).This all occured on your website(Instagram).Since I bought this product, the seller hasn't taken any of my messages, then blocked me completely.I want my full refund please and thank you.Their company name is Heated Grails.

Desired outcome: Want a full refund of $590.83

Read full review of Instagram
Hide full review
ComplaintsBoard
S
4:52 pm EDT

Instagram My ig page was hacked

My iG paged was hacked this morning they used my friend pics and asked me to click on a email claiming to cash app 500 bucks I thought it was my friend I did that and now my account someone too control of it I can't recover it for nothing and Instagram is useless emailing them over and over their number doesn't even work wow if I knew this would happen I wouldn't have created a account at all

Desired outcome: Deleted my account that was hacked if you can't help me recover it

Read full review of Instagram
Hide full review
ComplaintsBoard
K
2:36 am EDT

Instagram Instagram is holding back my posts and has disconnected my personal facebook page .

Instagram has been holding back my posts so noone can see them. They also disconnected my link with my personal facebookpage and have reconnected my old proffesional page with I used for my webshop. I stopped with my webshop in juli 2020. And set my instagram to a personal page. Now I see that there is a shopping button placed on my profile and when I look at my likes I'm forced to fill in products to shop. Which I don't have because I do not use Instagram proffessionally. I cannot remove this or do anything about it. This is purely harrassing people. I have lost everything during the pandemic and I do not need any bullying from Instagram

Desired outcome: Fixe this so I can go back to my personal things

Read full review of Instagram
Hide full review
ComplaintsBoard
C
11:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Instagram Your service

Sadly my girlfriend has finally told me after 4 days what has gotten her depressed and its your service or companies action. She had a blog, with 15, 000 followers for her side business as a cosmetics adviser. She invests a lot of time which has grown in to a hobby for her. Sadly due to suspicious activity your firm decided to delete her account. She only posts pictures of cosmetics so how can that be suspicious? Some computer geek at your company has obviously created a bad algorithm. She has created a new one yesterday but has only managed to collate 4000. For her work she needs 10+K followers.

How are you going to rectify this? By re-establishing her blog Instagram site. Her site was Pink Wall Blog by Evelin Armella and her email is [protected]@gmail.com

Desired outcome: Re establish her instagram account

Read full review of Instagram
Hide full review
ComplaintsBoard
C
4:23 pm EDT

Instagram Instagram

I commented on something in Instagram. A person replied with a rude comment. So I replied back, and suddenly my Instagram stopped working. The feed doesn't load, I cannot like, or comment on anything. I cannot see any posts or people's account pictures.

Desired outcome: I want my Instagram working again.

Read full review of Instagram
View 0 more photos
Hide full review
ComplaintsBoard
M
3:45 am EDT

Instagram Suggested people to follow and sponsored people to follow

I am not happy with Instagram one little bit. Due to it constantly putting suggested people to follow and sponsored ads as well when I have my settings turned off for them not to be showing up on my wall. And yet i'm still seeing them.

Read full review of Instagram
Hide full review
ComplaintsBoard
M
5:23 pm EDT

Instagram Login

i have tried 20 times to log into my account markgeorgetwo on Instagram i have followed their procedures but still cannot get into my account that is why I am making this formal complaint against them has i have now had enough of them and their login details so if can help i wish this to proceed has am bashing my head against a brick wall with them.

yours angrily
Mark George

Desired outcome: to get into my account and proper help

Read full review of Instagram
View 0 more photos
Hide full review
ComplaintsBoard
S
8:49 pm EDT

Instagram Bullying by instagram

My instagram account has been dead for two weeks and I am blaming instagram for it. They wiped out everything on my account for what seems like no reason, though I think bullying is the only answer I can come up with. I want everything on my account back the way it was and for Instagram to stop their bullying! I am demanding action and disciplinary measures against these clowns!

Desired outcome: Accountability and restoration of my account

Read full review of Instagram
Hide full review
ComplaintsBoard
R
9:59 pm EDT

Instagram Illegal taped video

I got video taped illegally when masterbating online on a live video and was blackmailed to pay money or I will get exposed on line and my life was also threatened the name is carine Scott and there is a lot of them but the one she has is around 376 post the rest of them are her old ones please help it isn't one of those scams I can't really call the cops because they won't be able to look into it as quick please look into this

Desired outcome: My video off

Read full review of Instagram
Hide full review

About Instagram

Instagram is a social media platform that has taken the world by storm. It was launched in 2010 and has since grown to become one of the most popular social media platforms in the world. Instagram allows users to share photos and videos with their followers, and it has become a hub for creativity, inspiration, and self-expression.

One of the reasons why Instagram has become so popular is its user-friendly interface. The app is easy to navigate, and users can quickly find the content they are interested in. Instagram also offers a range of features that make it easy for users to edit and enhance their photos and videos. From filters to stickers, Instagram has everything users need to make their content stand out.

Another reason why Instagram has become so popular is its focus on visual content. Unlike other social media platforms that rely on text-based content, Instagram is all about photos and videos. This makes it the perfect platform for artists, photographers, and other creatives to showcase their work and connect with their audience.

Instagram has also become a hub for influencers and brands. Many businesses use Instagram to promote their products and services, and influencers use the platform to connect with their followers and promote sponsored content. This has created a whole new industry, with many people making a living from their Instagram accounts.

Overall, Instagram is a powerful social media platform that has changed the way we share and consume content. With its user-friendly interface, focus on visual content, and range of features, it has become a hub for creativity, inspiration, and self-expression.

Instagram Customer Reviews Overview

Instagram is a popular social media platform that allows users to share photos and videos with their followers. The platform has gained immense popularity over the years, with millions of users worldwide. Instagram has received positive reviews for its user-friendly interface, easy-to-use features, and the ability to connect with friends and family.

One of the most significant advantages of Instagram is its visual appeal. The platform is designed to showcase photos and videos, making it an ideal platform for photographers, artists, and creatives. The platform also offers a range of filters and editing tools that allow users to enhance their photos and videos.

Another advantage of Instagram is its ability to connect users with like-minded individuals. The platform allows users to follow accounts that interest them, such as celebrities, influencers, and brands. Users can also use hashtags to discover new content and connect with others who share similar interests.

Instagram has also received positive reviews for its privacy and security features. The platform allows users to control who can see their content, and users can report any inappropriate content or behavior.

Overall, Instagram is a popular social media platform that offers a range of features and benefits for users. Its user-friendly interface, visual appeal, and ability to connect users with like-minded individuals have made it a favorite among millions of users worldwide.

Overview of Instagram complaint handling

Instagram reviews first appeared on Complaints Board on Mar 26, 2014. The latest review Sharing from YouTube to instagram was posted on Jan 1, 2024. The latest complaint banning account for unknown reasons was resolved on Jun 09, 2022. Instagram has an average consumer rating of 1 stars from 81 reviews. Instagram has resolved 2 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.3
2901 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Instagram contacts

  2. Instagram emails
  3. Instagram address
    1 Hacker Way, Menlo Park, California, 94025, United States
  4. Instagram social media
Instagram Category
Instagram is related to the Websites category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.