Instacart
reviews and complaints

I tried to activate my GrubHub+ when I became a member of Instacart+. This NEVER worked. I have called several times to Instacart who then has me call Grubhub several times. NO ONE in either company knows what they are doing. I thought I had Grubhub+ and I did not and was paying for my Grubhub orders. My Instacart Profile shows that I have Grubhub+ but it does not show when I log into Grubhub! Been doing this back and forth for almost a year and i have an email from "George" on how to activate my Grubhub from June of this year!

Trust and safety team does not even reply at all after they decided to deactivate my account for some duplicate account reason

How come a driver license and the picture verification can be wrong. I never had a account before when I apply my background check got some issues. when it got clear this April and now instacart deactivate my account saying that it’s duplicate.

And look the representatives said to me in the chat I am attaching that also take a look

They glad to have me so they can deactivate me

I’m a handi cap person We had an instacart delivery They came in a dirty old car dropped grocery’s off at the wrong house while I was on the phone with her she said come and get the grocery’s I dropped them off already I told her I can’t I’m disabled , she didn’t care with an attitude, saying No here they are and sent me a pic ,,,, I figured it out it wasn’t the same person on her instacart picture profile, a totally different person ! the registered person on instacart is getting other people to do her instacart for her

Not a good business

3:38 on 7/13/2022

recieved a message on of my items was out of stock and inquiring if I wanted a refund.

before I could even begin to type in a reply I get a second message that item was refunded.

what follows is a word for word verbatum message between me an Shopper Kendra:

me: get regular wheat instead

Kendra: ok

me: Be awfully nice if you gave me a chance to answer before refunding

Kendra: That's the way I shop some people never respond

I have no problem replacing anything

me: I am not some people

Kendra: I don't know you

we are not going back and forth

I will replace your bread

me: gues you really want a tip huh

Kendra: I'm not about to kiss your [censored] for no money

you don't even tip good

ME: Good because that's what your pitching to get

Kendra: you can keep it

no replacement for bread

Me: That's fine I will cancel the whole order

and send all these cute screenshots to instacart

Kendra: do that

Good

I screen record EVERYTHING too

I will report you on my end also

SHOPPER proceeds to refund all items previously shopped

me: Bet they are going to love yo see profanity on your end

Kendra: On my way! To work

I'm sure you're the problem

Y'all try and bait customers for three to four dollars

After 16 months of being a frequent loyal customer, they are now refusing to refund their own mistakes basically saying I’m committing fraud when I get refunded for mistakes the shoppers make (wrong items, missing items, damaged items). Be wary of them. This is not a good way to conduct business. I sent picture of latest damaged item but denied. This occurred today at 11 am or so. Picture of email below.

I have had issue with many orders with this service but continued to use it due to Covid . Wrong Items , Missing Items, Outdated Item , Veg going bad you name it . They are also misleading about refrigerating your order if they have a batch, they expect the shopper to have hot/cold bags that's your ref people and some do not even have them so that rotisserie chicken or other cold product might be building up enough bacteria to get you sick .

I have never asked for refund unless it was something that was going right to the trash and how dare they question my integrity . Shoppers are suppose to come alone but many times that is not the case and sometimes its not even the correct person to match the photo . This company is terrible

Do not use! They will charge you and estimated amount and supposed to release when order amount goes through… three times they have held both! I was due to see a mlb game and woke up to -13 in my bank and was unable to go or access my money. My bank is always extremely fast with deposits or refunds and they kept blaming the bank taking no responsibility! I was a long time frequent customer told them only way i’d stay if they gave me compensation with free 1/2 year membership they declined to keep me so now i’ll use walmart and shipt. Never have issues with them

How can it be in 2022 a company should have a team that hides behind a Email. Takes over 72 hours to respond and won’t have the decency to pick up a phone or have a number to call in to actually speak to a human! For 5 weeks I’ve been locked out of my account for something that was for a sure a glitch on there end! I’ve emailed and called countless times and was promised would be escelated and I would get a call and 5 weeks later and at the same place where I started! There Customer service is the worst ! Never dealt with such a horrible company!

On June 13, at about 2pm, I placed an order with Intstacart to have items bought at Ralphs and delivered to me. I did not have a promotion code from when I agreed to the $30.00 offer from Instacart, so I did not enter one. I was not concerned because at that time, the computer responded that my money would be deducted without me having to do anything further. so when I checked my account after receiving my groceries I found I was charged $105.71. No $30.00 deduction was noted.

I was planning to use your service again, looking forward to that promised $30.00 off. But since it did not happen the first order, I will not make that second order until this issue is resolved. I've since lost the BofA debit card I used that day with Instacart. I applied for but not yet received my new one. So when you decide to pay me remember that the lost card is no longer in use. You are welcome to send a check or wait for me to get the new card.

I forgot to mention, I did speak with your customer service team but they could not help me.

I hope we can reach a resolution to this matter soon. Thank you, Linda Rubin

Phone #[protected]. Email: [protected]@aol.com

I asked several questions on my order while she was shopping no response , asked her to replace something not avail no response . So i was not able to make any changes . Her name was Robin

there was things suppose to be B1G! free that I don't think I received correctly

I don't appreciate No responses when I am trying to ask questions

[protected]-11am

Food Lion Thomasville NC

I did not receive any printable account of what I spent and what tip could be offered to the deliverer. No information was provided. I therefore have no record of the transaction on June 12, 2022. I have no list of what I ordered or any printed receipt to see what I was charged.

I placed a Publix order for delivery through Instacart. However, the person responsible for the delivery dropped off my order at the wrong address even though I had the name of my hotel in the delivery instructions.

Instacart acknowledged that my order was delivered to the incorrect address and gave me the option to place the order again. I took this option and they said that it would take two hours to deliver my groceries. I reminded them that I paid a $2.00 fee for priority delivery so they decided to refund the $2.00.

After waiting two hours, Instacart decided to cancel the order and charged me a $15.00 cancellation fee! Only after spending almost an hour fighting this charge, they decided to reverse the cancellation fee!

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!

I did not autorized my payment for instacart Subscription for $99. I used it for a publix shopping when I was sick but didn't subscribe. The date of the subscription was on 06/05/2022. Please refund that amount of money to my bank account. It was a approved through my Apple Pay but I never approved it. It was taken from my bank account at Wells Fargo Bank.

I personally loved shopping for instacart before and really enjoyed the benefits given and did it as my summer job as a college student, however they have recently updated the app and I am extremely disappointed. Now, I barely get access to batches because my ratings were below 4.7 for simple things customers did not like, such as a damaged item for reasons that were out of my control. I am barely making enough to pay for gas. They also just sent me an email saying they were going to stop with fuel assistance, which, while the assistance they provided was very minimal, was still necessary especially for long distance orders. I spent two whole days trying to speak to instacart care people trying to get my issue resolved and they all said they were going to help me remove unfair ratings and the problem would be resolved within hours, and every single time they said this notbing happened. It has now been a week and a half. This was such an amazing job for people like college students and even those who needed a little extra money on the side, but with these updates it’s hard to say if it is even worth it or if I should just get another job.

On May 3rd, 2022 my husband and I noticed a charge on our account for $235.00. The problem is we do not have an instacart account and have never used their service. We also noticed Instacart credited the money back to our account right after. I’ve called twice to instacart to try and find out how they got our debit card and each time the representative hung up. The question is what are they hiding and why are they doing this? We ended up cancelling our card and getting a new one just to be safe. These companies must be held accountable and made to have checks and balances so this does not happen. Again how in the world did they get our card number if we don’t have an account with them? Strange!

Gail & Sid O.

Instacart never started or completed my pickup order. I sent in my order to be completed May 29 2022 and was supposed to pick up at 2pm. I never got any updates about it until they apologized that it was being rescheduled to the next day due to high demands? The next day the pickup time arrived and I tried contacting customer service because I still hadn’t received any updates it just stayed as being confirmed not being picked up by a shopper. I decided to reschedule for the next pickup time and that came and went and nothing so I had to cancel to get a refund. This is unacceptable. I understand the short staffing issue but they should’ve made my order the first order completed the next day has this been the case. I will never be using them again. It was nice during the pandemic for a way to not have to deal with the crowds of people trying to stock up on things and to not get sick by going out to begin with but I guess I’ll be dealing with the crowds from now on. Shame on you Instacart.

I placed a order & it was cancelled. I clearly said to ring my doorbell & the rep didnt. Then I go downstairs & she was really rude with an attitude on her cell phone having a personal call. Rep was very rude. I will not ever to do business with instacart or will nevere refer anyone. Ill still with amazon. They're fess are way less anyway. I ill be filing a complaint with the bbb & my attorney general's office

Why hire these driver's when they don't even won' t to deliver to the customer's.

Especially when it's at a Continuing Care Retirement Community with Independent Living Residents living in apartments. All they want to do is argue about having to deliver the goods to the Receptionist and expecting the Receptionist to go and deliver their items for FREE.

Yep.. not going to happen. And then when the customer does not get the items they paid for guess what they call Customer Service to complain.

If this is the case and how you expect your driver's to be then DON"T DELIEVER PERIOD TO CCRC!

On May 3, 2022, I placed an order for two items from Instacart to be purchased and delivered from the nearby Walmart. Instacart had provided me with a coupon that would reduce the total cost of the order if my purchased was $45 or over - both items allowed me to meet that requirement in order to apply the coupon. Unfortunately, the Instacart shopper only checked out one item and provided zero communication as to why the second item was not included in the purchase. As a result, I ended up paying an exorbitant amount of one single item since the error of the shopper resulted in the coupon being removed from my order total. I contacted Instacart on May 3, May 4, and May 9 to ask for a resolution and provided proof showing that I had indeed asked for both, IN STOCK, items in my order and I was wholly ignored. The terrible customer service is one thing but failing to recognize a legitimate complaint is what has led me to filing this complaint. Their unethical practices need to have some form of accountability and as such, I'm demanding a refund for the trouble they've caused me.

Hi my name is Rosa Maria Platero, my phone number is [protected], I live in Hemet California, I worked for Instacart during the 2020 and 2021 pandemic, and now after I had face surgery to remove some teeth that were affecting my health I was asked by Instacart to provide a picture of my for secure verification and I did take the picture and then later that day my account was deactivated, for no reason I have been sending emails and also I told them I had paperwork from my surgery and they denied by any help nor have I had anyone calls me it has been 3 days and I have not heard from the back,