The complaint has been investigated and
resolved to the customer's satisfactionResolved Infinity Spa/ Wholesale Recreation — Crappy Product and Customer Service
resolved to the customer's satisfaction
We had nothing but problems from Wholesale Recreation in the beginning. It started with us being required to pay IN FULL (over 3K) in December 2007, but not receiving the product for over 3 MONTHS!!! Repeated calls to WR talked about problems with the manufactor and not receiving shipments. We should have cancelled the order at that point. Now, 14 months later, the pump and motor has died. And shockingly enough, Infinity Spas has gone out of business and is not honoring the warranty on their product. The "new" Infinity Spa, at the old phone number, gave me a number for the bankruptcy lawyer for Infinity, which of course doesn't go through. Wholesale recreation says its not their fault. Now, as I read more online, it appears that we probably received a refurbished tub, as opposed to a new tub which we were told we were getting. Why else would a pump that is warrantied for 5 years go out within 14 months of normal use? Do not buy from Wholesale Recreation.
Upon attempting to purchase a replacement pump, after quoting the 6 HP pump that Infinity claims to have in the spa, the spa parts company informs us that it is impossible to have a 6 hp pump at only 240 V, and that Inifinity LIED about their product compartments. What a suprise.
Maurice K. Guinn is the lawyer from Gentry, Tipton & McLemore, from Knoxville, that is supposedly handling the bankruptcy case, but of course I cannot get any calls into the firm, as promised, to be able to talk to him. The number online is listed as [protected] ext 113. I will keep trying. If anyone else has had these problems or has any luck solving them with the law firm, please post!!