In-N-Out Burger
reviews and complaints

I ordered a number one With raw onions and grilled I ended up with grilled onions and no tomatoes and half the lettuce fell out of the Burger the way they wrapped it . I live in Tahachapi i drove to Lancaster' To enjoy your food

Ordered in n out today starving after work and school, I was so excited to finally get my food and eat so I get home and my friends are so HARD and crunchy I practically snap my tooth. I squeeze it and it literally turned into dust. It's like I ordered extra cooked potato chips. My boyfriends animal fries were also so hard and stale we could not eat them. And then I Ordered no tomato & sure enough, tomato. HA. I'm sad and my appetite & day was ruined.

Went to pick up dinner for two at Otay Ranch, ordered a Number 1 and a 3. Received a Number 2 instead of the number 1 that I paid for. Was not happy. This was a take out order from your Otay Ranch, Chula Vista location. I have attached a copy of the receipt. Did not notice the mistake until I got home, did not want to go back at that point.

I just got back from a 2 weeks vacation and I was eager to have an In N Out cheese burger. I was bragging about the burgers being the best I've been eating for the past 19 years, until today. The burgers did fries was cold, saturated, tasteless and saggy, totally disgusting. I couldn't even finish eating and simply threw it away. I've lost my taste for In N Out burgers.

I visited the Downey Ca location just before closing around 1:15 am on Sunday morning, June 30, 2019. The fries we ordered were way over cooked. I couldn't even eat them. We ordered animal style fries as well and got the same fries.

Maybe because it was close to closing time, quality wasn't important. I would have returned but by the time I saw my fries at home it was already too late to go back.

I visited In & Out in Ventura, Ca. I decided to go through the drive thru since I was headed to work. I waiting in the drive thru for almost half an hour! Totally not acceptable for a frive thru. When I finally pulled up the lady at window 1 was casually just having a conversation with the guest in front of me. As I look into the window there is 1 employee cooking. Its 11:30 on a Saturday! Please correspond scheduling better. Customers should not have to wait half an hour in a drive thru

I purchased a protein animal syle burger and when I got back to work with it, I ate it and discovered hairs in it. I would just liked to be refunded for this because I didnt eat all of the burger and I could not go back because I had to get back to work. I have never had anything like this happen before and I dont like to complain but I thought your company should at least know.

Thank you

Jennifer Howell
P.O. Box 404
Frazier Park, Ca
93225
[protected]

In-N-Out Burger has resorted to corporate BULLYING! I have been telling everyone my husbands story and what In-N-Out Burger has and is doing to him. I have ONLY stated TRUE facts. Facts that I can back up with emails, Governament/City agency letters and other paperwork. Im response In-N-Out Burger has had Attorney John Mark Jennings a Partner at Shulman Hudges & Bastian LLP. [protected]@shllp.com send me a Cease & Desist Letter. The letter is THREATENING to sue me for "repeated, unwarrented, and unsolicited harrassing and defamatory communications and actions directed toward In-N-Out". How can I be doing any of that by telling people the TRUTH? They just don't want me to tell the truth anymore! I will continue telling the truth. A Cease & Desist means nothing when your telling the truth and have the PROOF!
I will NOT stand for corporate BULLYING! I have said nothing that is not 100% TRUE! If In-N-Out Burger does not like what they read then they should address the problems and take responsibility for their negligence.

Apparently not only did In-N-Out Burger expose me to Isocyanates (I was a painter for them) but they cant seem to pay their bills either! They sent me to a doctor on May 3, 2013 and STILL havent paid it! My attorney has called, and sent a copy with a letter, but still In-N-N-Out Burger cant seem to scrape up $115.00!
I mean really! They ordered the test. They are required to pay for it. So can someone please tell tell me why this BILLION dollar company has not paid a tiny bill of $115.00? Its almost been 6 months! Is this an example of how they pay all their bills? I want this bill paid! they are threating to send it to collections!
PAY YOUR BILL IN-N-OUT BURGER!

After 8 years of loyality, deticatiom and great reviews it all didnt matter once I got hurt on the job! It was amazing just how quickly I a once valued, trusted and well liked employee was tossed away. I had become what seemed to me as an enemy to In-N-Out Burger. My direct boss Ryan Swab actually stated to me in a phone conversation "you can either do things the easy way or the way with character"! This was in an email dated September 5, 2012 between myself and Ryan Swab. I asked for an explanation of just what that meant. I am still waiting for Ryan Swab to explain that to me. I guess if you work for In-N-out Burger and your injured on the job and actually think your going to get medical attention and coverage. Then according to Ryan Swab the Manager of the Painting Department at On-N-Out Burger then you have NO CHARACTER!
I guess someone WITH CHARACTER would have not cared that they were exposed to Isocyanates.
I guess an employee with character in Ryan Swabs eyes would say "it's ok In-N-Out Burger for exposing me to Isocyanates." "Not a problem I hadn"t planned on living long anyway"!
I know In-N-Out Burger has always had a "cult-like" following but I didn't realize Ryan Swab and Others at the corporate office had obviously been "DRINKING THE KOOL AID"!

On September 10, 2012 my husband received an email from Pamela Leonards Human Resources Supervisor. She was responding to my husband asking for a copy for In-N-Out Burgers Respiratory Protection Plan which they are required by OSHA to have. Pamela Leonards email stated "Risk Management is in charge of the Respiratory Protection Plan". "I am in the process of getting a copy from them and will send it to you once I receive it".
It was a long time in the waiting because In-N-Out Burger DIDN'T have a Respiratory Protection Plan.
In fact here is the determination of what OSHA found they had violated. I will type this verbatim.

The Division of Occupational Safety and Health received your complaint of the following hazardous condition (s) at In-N-Burger, Varies locations throughout the state, Modesto.

1. Painters are being exposed to Isocyanates and other hazardous materials. Employer has not done monitoring to determine exposures.

2. No respirator fit testing for employees required to wear respirators. No respirator program or training.

3. Improper respirators being used.

In-N-Out Burger I think we all can agree can make a wonderful hamburger. Where this large company falls is outside of the kitchen. There are a lot a laws and regulations that In-N-Out Burger simply wasn't aware of. Ignorance of the law is no excuse. This company is a 1 BILLION dollar company. There is no excuse that they can dream up to explain their down right feebleminded ignorance of OSHA laws. They should have had someone running that department that new and abided by all they OSHA laws. Obviously the department manager Ryan Swab didn't have the OSHA knowledge needed to effectively and safely run the painting department to keep his workers safe.

Please call In-N-Out Burger and let them know you read this letter [protected]

On October 12, 2012 In-N-Out Burger fired my husband claiming he had falsified his time records. They failed to prove that to the California Unemployment Department on two attempts. It was that day that a small piece of my husbands pride, vitality and spirt were taken as well from In- N-Out Burger.
We all have had those jobs where you feel like co-workers and even bosses seem like friends. This was true for my husband especially when it came to his bosses. In fact when ever they heard I was sick they often would call my husband to see how I was doing. My husband would do the same for them with anything that was going on in their lives. When you realize co-workers and bosses really were mot your friends it hurts.
My husband loved his job and the company he worked for. He was proud to work their. He was dedicated for 8 years and planned on retiring their. He took it very hard when he was fired. He was now sick and In-N-Out Burger tossed him in the trash. He felt devastated that a company he thought was a upstanding Christian company with supposedly had values would and could mistreat and dodge all responsibilities.
He was now sick, no insurance, depressed and feeling sad and worthless because he cant provide for his family. On top of that he is dealing with health issues. His lungs are damaged and its hard for him to breathe, He has no access to a doctor or medication as In-N-Out Burger made sure of that. HE fees he will die all the time. He never speaks about but he says it in his words. He is always telling me "you know I love you right"? and "if something happened to me you would fight to keep my son right"? It is a horrible thing to think every time you go to bed you may not wake up.
I want In-N-Out Burger to be aware that they need to step up and take responsibility for their actions and make it right with my husband!