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1.9 45 Reviews

In-N-Out Burger Complaints Summary

10 Resolved
35 Unresolved
Our verdict: When using services from In-N-Out Burger with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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In-N-Out Burger reviews & complaints 45

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4:16 pm EDT
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In-N-Out Burger wrongful termination

Please don't eat at IN-N-OUT BURGER until they treat their workers safely and don't fire them for telling the truth. In-N-Out Burger fights and fires employees for complying with OSHA laws. I have documentation of violations of OSHA laws they were violating that my husband complained about. Then suddenly a few days after receiving a extraordinary review they fired him. EDD in California found the reason they stated "In-N-Out Burger failed to prove that claimant (my husband) had committed misconduct. Accordingly, the claimant (my husband) was discharged for reasons other then misconduct"!
This was THE ONLY reason In-N-Out Burger claimed my husband did wrong and now EDD in the state of California told them they found no proof that my husband did any misconduct. It clearly shows In-N-Out Burger retaliated and fired my husband for blowing the whistle to OSHA about the blatant violations and for going to a doctor for help for his lungs.
SHOW YOUR SUPPORT!
DONT EAT AT IN-N-OUT BURGER!

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4:25 am EDT
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In-N-Out Burger in-n-out burger not acting so christian-like

Christianity: commendably decent or generous
I figured I should spell out what the definition of Christianity was for In-N-Out Burger because clearly they have no idea of what the meaning truly means. Sure they put 3:16 on the bottom of their cups but that is a far leap to being a Christian company. A true Christian or just even a decent company would not do the things you have done to my husband.
Lynsi Torres (Snyder) is the owner of this company. I wonder if she is aware what her company has done. They have prevented my husband from seeking medical treatment, obtaining desperately needed prescriptions including inhalers. My husband was a loyal valued employee for 8 years. Your company exposed him to Isocyanates and damaged his lungs.
Lynsi I lay awake at night listening to my husbands lungs wheeze and gasp. My biggest fear is I will wake up and he will be dead. If he dies it will be your fault. He could have had medical treatment and medication over this past year. Your grandmother Ester Snyder would be ashamed of how the company is now being run. Shame on you and all of your corporate lackeys!

Read full review of In-N-Out Burger and 2 comments
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Roger.
Pleasanton, US
Oct 04, 2013 9:47 pm EDT

Didn't the husband smoke and use tobacco products most of his life? Did he visit a doctor regularly ? How do you justify eight years of good employment causing "90 year old" lungs? Just checking the facts. Roger.

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ET61
Hampton, CA
Oct 04, 2013 12:47 pm EDT
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This sounds like an unhappy person trying to find somewhere to place the blame. I don't even live in the USA and I can tell you that the attitude of In-N-Out is pretty damned good. Not knowing any of the rest of the details of this man's illnesses leaves me unable to comment on that but I certainly have a tough time believing that working in a fast food restaurant has done this. It seems to me there are a lot of fast food employees out there and this is not common amongst them...
And keep Religion out of complaints. It skews everything. We can't all agree on it so just leave it out.

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6:54 pm EDT
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In-N-Out Burger violated osha laws

In-N-Out Burger maintains a painting department out of the Los Angeles area. These painters maintain all their stores. Four years ago Los Angeles banned the use of the paint that In-N-Out Burger was using at the time. They then switched to a DuPont paint product. This product is a two step product. The second product is a hardener. When this hardener is added and the painter is in a closed room, like the inside of an In-N-Out restaurant. Often the painters would make a plastic tent around where they had to paint. The painters would step inside the tent and spray this paint. Unprotected without a proper respirator. When the chemicals are mixed Isocyanate vapors are omitted. In-N-Out Burger NEVER provided any one in their painting department prior to September of 2013 with a proper respirator, a PAPR.
Most of their painters drove around in company vans with cabs that were not I closed. This means that their drivers if they used that paint that day and put it at the end of the day. They were driving around breathing in dangerous isocyanates vapors. All unknown to them.
In-N-Out Burger didn't follow the OSHA laws prior to 2013. They preach about expecting their employees to stand up and take responsibility for their actions. So why can't In-N-Out Burger? Why can't you admit your wrong doing?

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6:45 pm EDT
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In-N-Out Burger subjected employees to isocyanates

I am a former employee of In-N-Out Burger. We was a loyal, dedicated, always got great reviews for 8 years. What did he get in exchange? Lungs of a 90 year old, severe COPD, asthmatic bronchitis caused by chemical exposure.
Unbeknownst to me the last four years I worked I was being exposed DAILY to dangerous toxic and deadly isocyanates chemicals. In-N-Out Burger never provided the me or the other men in the painting department with the proper respirator a PAPR. They violated several OSHA laws and I have the letters to prove it.
They claim to be a Christian Company but have done nothing Christian like. As soon as my I got sick and went to the doctor, they fired me within a few weeks for BS reasons. I filed for unemployment and this "Christian" company jumped at the opportunity to fight it. EDD found in my favor.in-N-Out Burger didn't like that so the appealed and the judge found in my favor again saying "the claimant (me) was discharged for reasons other then misconduct". This was the reason I was fired. Even EDD found their firing to be BS.
This "Christian company" has left me severely ill and without any medical coverage. No money to pay a private doctor. No way to obtain the medicines I need for my lungs.
Ironic that in my termination letter in-n-out burger states "we value honesty and integrity and rely on each of our associates to accept responsibility for their actions". Wow they clearly are a do as I say and not as I do "christian"company.
Please spread the word and pass it
Follow me on twitter @innoutkilling

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Roger.
Pleasanton, US
Oct 04, 2013 9:55 pm EDT

If this is the same man I knew and worked with at Apex Painting, he smoked non stop, chewed tobacco and drank a lot. Should have quit that lifestyle and seen a doctor before blaming a sound company. Roger.

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3:12 pm EDT
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In-N-Out Burger exposing employees to isocyanates!

I am a former employee of in-n-out burger. We was a loyal, dedicated, always got great reviews for 8 years. What did he get in exchange? Lungs of a 90 year old, severe copd, asthmatic bronchitis caused by chemical exposure.
Unbeknownst to me the last four years I worked I was being exposed daily to dangerous toxic and deadly isocyanates chemicals.in-n-out burger never provided the me or the other men in the painting department with the proper respirator a papr. They violated several osha laws and I have the letters to prove it.
They claim to be a christian company but have done nothing christian like. As soon as my I got sick and went to the doctor, they fired me within a few weeks for bs reasons. I filed for unemployment and this "christian" company jumped at the opportunity to fight it. Edd found in my favor.in-n-out burger didn't like that so the appealed and the judge found in my favor again saying "the claimant (me) was discharged for reasons other then misconduct". This was the reason I was fired. Even edd found their firing to be bs.
This "christian company" has left me severely ill and without any medical coverage. No money to pay a private doctor. No way to obtain the medicines I need for my lungs.
Ironic that in my termination letter in-n-out burger states "we value honesty and integrity and rely on each of our associates to accept responsibility for their actions". Wow they clearly are a do as I say and not as I do "christian"company.
They are doing everything to fight and postpone my workers comp case. Step up to the plate and you take responsibility for your actions! Practice what you preach!
Please spread the word and pass it
Follow me on twitter @innoutkilling

Read full review of In-N-Out Burger and 8 comments
Update by Christine Poe
Nov 13, 2013 11:10 pm EST

No In-N-Out Burger has their own painting and maintenance and remodel crews. They are all full time yearly positions.

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Rebecca015
Upland, US
Feb 26, 2024 7:14 am EST
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All 3 of my burgers were all cold and the fries. I didn’t see my food until I got home. I specifically said I wanted them all with grilled onions and mustard none of them came with them. Then they were all rude and the line was soooo long .

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Sheila Rahimzadeh
, US
Aug 05, 2023 8:52 pm EDT
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I went to in and out and ordered food and they made a mistake on my order and then I got a hamburger in the bag throw in the bag and I order 3 protein burgers those fine fine but I was so upset the hamburger had no hamburger bun on it I was very upset

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Maria OCAMPO
, US
Aug 01, 2023 3:46 pm EDT
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I went to in n out on Azusa 006 trans 2076 at 4:38 pm and the 3 burgers were burnt and the fires were a bit on the salty side. I took one bite and couldn’t finish the burger due to the fact that it was burnt. I have never really had an Issues and the part that surprised me was that they still

Have me the burger

Jin

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Yoyie Arenas
, US
Jan 30, 2023 1:42 am EST

It's disgusting! I ordered fries from In and Out Vacaville California at about 12:30 today 1/23/2023 and noticed there was hair in it. I tried to address my concern but the server did not help me at all. She only tried to give me another fry and did not address the problem.

I was mad and throw my food away withe the receipt. Forgot to save it.

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Liss34
, US
Oct 12, 2019 11:24 am EDT

Everything was cold and the fries were also old
Not warm but cold
Just left there
I understand warm but old and cold ?
Management should not allow this to happen
They should be checking temp
Regardless of how busy they are
Got it from the drive thru ate it in my car
So no excuse on the temp
Please fix this problem

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Jesusgarcia
, US
Sep 02, 2019 6:48 pm EDT

I ordered animal style fries and they only put half of the fries animal style and the rmajority of the sauce wasnt even on the fries instead they were on the side of the container

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Tommy978
, US
Jun 16, 2019 3:25 am EDT

I was next in line and there was two cashiers as mine gossip with another co worker and the other calling other customers behind me I waited over 5 mins till she helped us and she clearly saw us but she continues to talk non business related stuff to her coworker

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liberty1776
Cottage Grove, US
Oct 01, 2013 1:30 pm EDT
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What exactly does the painting department at In and Out Burger paint? Are you involved in construction of new facilities, and if you are, isn't your complaint with the construction company you work for?

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