Menu
In-N-Out Burger
In-N-Out Burger Customer Service Phone, Email, Contacts

In-N-Out Burger
reviews & complaints

www.in-n-out.com
www.in-n-out.com

Learn how the rating is calculated

1.9 45 Reviews

In-N-Out Burger Complaints Summary

10 Resolved
35 Unresolved
Our verdict: When using services from In-N-Out Burger with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for In-N-Out Burger has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of In-N-Out Burger. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

In-N-Out Burger reviews & complaints 45

Sort by:

Newest In-N-Out Burger reviews & complaints

ComplaintsBoard
R
10:30 pm EST

In-N-Out Burger Cashier not providing me with what I ordered

I ordered a number one With raw onions and grilled I ended up with grilled onions and no tomatoes and half the lettuce fell out of the Burger the way they wrapped it . I live in Tahachapi i drove to Lancaster' To enjoy your food

Desired outcome: Manager needs to watch his staff closer Thank you

Read full review of In-N-Out Burger
View 0 more photos
Hide full review
ComplaintsBoard
R
6:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

In-N-Out Burger Whole meal

Ordered in n out today starving after work and school, I was so excited to finally get my food and eat so I get home and my friends are so HARD and crunchy I practically snap my tooth. I squeeze it and it literally turned into dust. It's like I ordered extra cooked potato chips. My boyfriends animal fries were also so hard and stale we could not eat them. And then I Ordered no tomato & sure enough, tomato. HA. I'm sad and my appetite & day was ruined.

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
C
9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

In-N-Out Burger Walk in order incorrect at Otay Ranch location.

Went to pick up dinner for two at Otay Ranch, ordered a Number 1 and a 3. Received a Number 2 instead of the number 1 that I paid for. Was not happy. This was a take out order from your Otay Ranch, Chula Vista location. I have attached a copy of the receipt. Did not notice the mistake until I got home, did not want to go back at that point.

Read full review of In-N-Out Burger
View 0 more photos
Hide full review
ComplaintsBoard
R
11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

In-N-Out Burger Quality of burger

My wife and I ordered a cheeseburger with lettuce, sauce and grilled onions. Worse burger ever. Burger tasted burned and texture of cardboard. We love in and out and immediately notice a problem with taste and texture. Ordered on 7/26/20 at about 6 PM. Never had an in and out that tasted so bad!
We both threw most of Burt in trash.
Robert Silvia, Laguna Woods, CA
[protected]@aol.com
[protected]

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
R
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

In-N-Out Burger Very rude

we went in to In and Out 7/23/2020 at about 7pm in Kingman Arizona and were just disgusted how we were treated. the man at the counter was very rude the entire time because I have health conditions, I did not feel well and did not want to put my mask on completely. I was wearing a mask but because it was not on complete it was a problem. They asked me 3 times to put my mask on and since I did not want to, they laughed at me so. remind you this was an employee and a manager so instead of being embarrassed and harassed I walked out. This is a situation that is not okay and I would like to know what happened with this because I called corporate and they acted as if they had it all on camera and the employee and manager would be talked to about it. It is not okay the way they treated me and I will not stand for it. I would like a follow up on what happened. the employee and manager were completely out of line to laugh at me and I will continue to follow up to see what happened. Regardless of the situation no one should ever be treated that way and if they are going to not be okay with people like me that can't completely wear a mask then they should not allow them to even enter the store. As far as I am concerned it is completely against the law to ask someone multiple times to put on a mask after have already said they have health conditions. You can ask but you can not force and the employee and manager were forcing me to the point of walking out. I will not pay to be treated that way. At this location how they treated me was unlawful.

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
J
11:22 pm EST

In-N-Out Burger in n out drive thru professional

Just left this location I went through the drive thru and I guess came in the wrong way or somthing and was screamed at to turn around and told that I was stupid for not being able to read the sign. After turning around a car came through and I was then told by the same drive thru professional that I was an idiot and didn't know how to drive. I didn't expect this kind of treatment so close to Camp Pendleton I am a four time combat veteran and Purple Heart recipient I asked the drive thru person when I was paying who the professional out there taking orders was and I was told her name was karibella who knows if that's true. This occurred on Monday dec 2, 2019 at approximately 7:30 pm.

Please contact me at [protected]@icloud.com

Read full review of In-N-Out Burger
View 0 more photos
Hide full review
ComplaintsBoard
K
10:53 pm EDT

In-N-Out Burger employee spit in my soda

I ordered a number one tonight 10/27/19 plus a milkshake. The second window girl had an attitude towards me. She said I switch drinks. I said no I ordered a a combo the number one plus drinks. She said our policy when you switch drinks is to charge extra. I said I never switched drinks at this point she waved her hands at me like I can't deal with motion. After 2 minutes she comes back and ask what I want. I said calmly a coke with no ice. Then as I watched through window, I see her lean in to drink and spit in it. I try to look further and yup she did it. I think the manager should watch the cameras and see this. Plus I think corporate should know that regardless of customer. You should not have attitude. I rarely go to in and out. My friends go here and recommend it, well you just lost my business and a future customer. Please retrain this employee about customer service etiquette.

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
A
2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

In-N-Out Burger food poisoning

I visited the restaurant on September 23 and I ate a cheeseburger and I got food poisoning from eating it. It was the only thing that I eat during the evening. The service that evening and the friendly manner in which your waiters patiently heard our numerous complaints. I hope in future the quality of your food can match up to the quality of your service.

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
G
10:16 pm EDT

In-N-Out Burger double double

I ordered at this in and out via drive thru on September 23, 2019 at around 7pm and ordered 3 double doubles, 2 no tomato with grilled onion and 1 protein style with no onion and also order 1 cheese burger plain, 2 fries and a drink. I received all 3 of my double doubles protein style with no onion. Considering I order this the same way all the time and have never even imagined this could happen didn't look in the bad until I got home and don't live across the street from in and out so I couldn't just make a quick trip back. As you can image I was pretty disappointed to say the least !

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
D
3:40 am EDT

In-N-Out Burger customer service

I came to in n out in corona California 2305 compton Ave corona ca 92881 inside to order food ok so I'm in line, mind you right now my eyebrows are black because I had them micro bladed due to a situation that occurred to me.
So cashier Julissa Mo, as I walked up she stares at me and laughs I walk up and as I order she is telling a "secret" to the other cashier and mind you he looks at me and laughs as I am standing looking like an idiot ordering my food in front of the girl. So I told her are you ready and I was already pissed and she writes the order and to top it off she messes it up. Ok while order another worker walks behind her and she tells her i don't what too. Yet that worker stares and me and begins to laugh

When they called my number I asked to talked to a manager and so I did and I told her I'm a customer they have no right to make fun of any customer and the manger kept apologizing. And I told the manager I was yea I got my eyebrows microbladed if they want the ladies number I can give it to her but she does not no anyone's situations why people come in
Everyone should be treated with respect and have their order taken right
making fun of people yet she don't know if I may have cancer or what not other may have cancer and she's making fun of people.

Manager went up to him and her and talked to them right away when she gave us the food.
Please feel free to contact me either through phone or email [protected] or [protected]@lasierra.edu
Felt discriminated and disrespected
Thank you

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
A
3:02 pm EDT

In-N-Out Burger cheese burger/grilled onions

I just got back from a 2 weeks vacation and I was eager to have an In N Out cheese burger. I was bragging about the burgers being the best I've been eating for the past 19 years, until today. The burgers did fries was cold, saturated, tasteless and saggy, totally disgusting. I couldn't even finish eating and simply threw it away. I've lost my taste for In N Out burgers.

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
N
3:48 am EDT

In-N-Out Burger unsatisfactory food preparation

I went through the drive thru the night before last. First of all, it took me over 30 minutes to make my order because the drive thru was packed. I would have gotten out and ordered inside but I had my kids, as well as my nieces and nephews and the inside was more crowded than the drive thru. Combined with the long wait, my food was thrown in my bag and buried under ketchup packages and napkins. Besides being sloppily packaged to go, my order was wrong. My fries were cold by the time I got out of the drive thru onto the street and my sodas were watered down with too much ice. Two of my burgers were overly cooked and not prepared the way I asked. I purchased 2 # 1's and 4# 2's. For the price and the wait, I was not satisfied with my visit. I purchased food that my family and I did not enjoy. I visit In N Out very often, that's why I am disappointed. I work very hard for my money so, when I decide to take my family out to eat, I expect quality services to be rendered. I'll always love In N Out, I just want to be treated right and fairly.

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
L
7:47 pm EDT

In-N-Out Burger fries

I visited the Downey Ca location just before closing around 1:15 am on Sunday morning, June 30, 2019. The fries we ordered were way over cooked. I couldn't even eat them. We ordered animal style fries as well and got the same fries.

Maybe because it was close to closing time, quality wasn't important. I would have returned but by the time I saw my fries at home it was already too late to go back.

Read full review of In-N-Out Burger
View 0 more photos
Hide full review
ComplaintsBoard
P
2:13 pm EDT

In-N-Out Burger service

I visited In & Out in Ventura, Ca. I decided to go through the drive thru since I was headed to work. I waiting in the drive thru for almost half an hour! Totally not acceptable for a frive thru. When I finally pulled up the lady at window 1 was casually just having a conversation with the guest in front of me. As I look into the window there is 1 employee cooking. Its 11:30 on a Saturday! Please correspond scheduling better. Customers should not have to wait half an hour in a drive thru

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
J
2:19 pm EDT

In-N-Out Burger I had a couple of long hairs in my protein style burger

I purchased a protein animal syle burger and when I got back to work with it, I ate it and discovered hairs in it. I would just liked to be refunded for this because I didnt eat all of the burger and I could not go back because I had to get back to work. I have never had anything like this happen before and I dont like to complain but I thought your company should at least know.

Thank you

Jennifer Howell
P.O. Box 404
Frazier Park, Ca
93225
[protected]

Read full review of In-N-Out Burger
Hide full review
ComplaintsBoard
C
11:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

In-N-Out Burger corporate bullying

In-N-Out Burger has resorted to corporate BULLYING! I have been telling everyone my husbands story and what In-N-Out Burger has and is doing to him. I have ONLY stated TRUE facts. Facts that I can back up with emails, Governament/City agency letters and other paperwork. Im response In-N-Out Burger has had Attorney John Mark Jennings a Partner at Shulman Hudges & Bastian LLP. [protected]@shllp.com send me a Cease & Desist Letter. The letter is THREATENING to sue me for "repeated, unwarrented, and unsolicited harrassing and defamatory communications and actions directed toward In-N-Out". How can I be doing any of that by telling people the TRUTH? They just don't want me to tell the truth anymore! I will continue telling the truth. A Cease & Desist means nothing when your telling the truth and have the PROOF!
I will NOT stand for corporate BULLYING! I have said nothing that is not 100% TRUE! If In-N-Out Burger does not like what they read then they should address the problems and take responsibility for their negligence.

Read full review of In-N-Out Burger and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
liberty1776
Cottage Grove, US
Nov 14, 2013 1:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Lady - you are going to need to hire a lawyer. Good luck in your pursuit of the truth. I hope you prevail.

M
M
MkStItCh
West Seneca, US
Nov 14, 2013 8:03 am EST

Them suing you is just the beginning. Just this post is enough to possibly have you arrested. You might want to stop and think about what you are doing.

ComplaintsBoard
C
10:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

In-N-Out Burger in-n-out burger seems to not pay their bills ontime!!!

Apparently not only did In-N-Out Burger expose me to Isocyanates (I was a painter for them) but they cant seem to pay their bills either! They sent me to a doctor on May 3, 2013 and STILL havent paid it! My attorney has called, and sent a copy with a letter, but still In-N-N-Out Burger cant seem to scrape up $115.00!
I mean really! They ordered the test. They are required to pay for it. So can someone please tell tell me why this BILLION dollar company has not paid a tiny bill of $115.00? Its almost been 6 months! Is this an example of how they pay all their bills? I want this bill paid! they are threating to send it to collections!
PAY YOUR BILL IN-N-OUT BURGER!

Read full review of In-N-Out Burger
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
11:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

In-N-Out Burger in-n-out burger may expect you to &show you character&!!

After 8 years of loyality, deticatiom and great reviews it all didnt matter once I got hurt on the job! It was amazing just how quickly I a once valued, trusted and well liked employee was tossed away. I had become what seemed to me as an enemy to In-N-Out Burger. My direct boss Ryan Swab actually stated to me in a phone conversation "you can either do things the easy way or the way with character"! This was in an email dated September 5, 2012 between myself and Ryan Swab. I asked for an explanation of just what that meant. I am still waiting for Ryan Swab to explain that to me. I guess if you work for In-N-out Burger and your injured on the job and actually think your going to get medical attention and coverage. Then according to Ryan Swab the Manager of the Painting Department at On-N-Out Burger then you have NO CHARACTER!
I guess someone WITH CHARACTER would have not cared that they were exposed to Isocyanates.
I guess an employee with character in Ryan Swabs eyes would say "it's ok In-N-Out Burger for exposing me to Isocyanates." "Not a problem I hadn"t planned on living long anyway"!
I know In-N-Out Burger has always had a "cult-like" following but I didn't realize Ryan Swab and Others at the corporate office had obviously been "DRINKING THE KOOL AID"!

Read full review of In-N-Out Burger
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
11:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

In-N-Out Burger in-n-out burger's full of deceitful lies!!!

On September 10, 2012 my husband received an email from Pamela Leonards Human Resources Supervisor. She was responding to my husband asking for a copy for In-N-Out Burgers Respiratory Protection Plan which they are required by OSHA to have. Pamela Leonards email stated "Risk Management is in charge of the Respiratory Protection Plan". "I am in the process of getting a copy from them and will send it to you once I receive it".
It was a long time in the waiting because In-N-Out Burger DIDN'T have a Respiratory Protection Plan.
In fact here is the determination of what OSHA found they had violated. I will type this verbatim.

The Division of Occupational Safety and Health received your complaint of the following hazardous condition (s) at In-N-Burger, Varies locations throughout the state, Modesto.

1. Painters are being exposed to Isocyanates and other hazardous materials. Employer has not done monitoring to determine exposures.

2. No respirator fit testing for employees required to wear respirators. No respirator program or training.

3. Improper respirators being used.

In-N-Out Burger I think we all can agree can make a wonderful hamburger. Where this large company falls is outside of the kitchen. There are a lot a laws and regulations that In-N-Out Burger simply wasn't aware of. Ignorance of the law is no excuse. This company is a 1 BILLION dollar company. There is no excuse that they can dream up to explain their down right feebleminded ignorance of OSHA laws. They should have had someone running that department that new and abided by all they OSHA laws. Obviously the department manager Ryan Swab didn't have the OSHA knowledge needed to effectively and safely run the painting department to keep his workers safe.

Please call In-N-Out Burger and let them know you read this letter [protected]

Read full review of In-N-Out Burger
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
6:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

In-N-Out Burger what they took from my husband.

On October 12, 2012 In-N-Out Burger fired my husband claiming he had falsified his time records. They failed to prove that to the California Unemployment Department on two attempts. It was that day that a small piece of my husbands pride, vitality and spirt were taken as well from In- N-Out Burger.
We all have had those jobs where you feel like co-workers and even bosses seem like friends. This was true for my husband especially when it came to his bosses. In fact when ever they heard I was sick they often would call my husband to see how I was doing. My husband would do the same for them with anything that was going on in their lives. When you realize co-workers and bosses really were mot your friends it hurts.
My husband loved his job and the company he worked for. He was proud to work their. He was dedicated for 8 years and planned on retiring their. He took it very hard when he was fired. He was now sick and In-N-Out Burger tossed him in the trash. He felt devastated that a company he thought was a upstanding Christian company with supposedly had values would and could mistreat and dodge all responsibilities.
He was now sick, no insurance, depressed and feeling sad and worthless because he cant provide for his family. On top of that he is dealing with health issues. His lungs are damaged and its hard for him to breathe, He has no access to a doctor or medication as In-N-Out Burger made sure of that. HE fees he will die all the time. He never speaks about but he says it in his words. He is always telling me "you know I love you right"? and "if something happened to me you would fight to keep my son right"? It is a horrible thing to think every time you go to bed you may not wake up.
I want In-N-Out Burger to be aware that they need to step up and take responsibility for their actions and make it right with my husband!

Read full review of In-N-Out Burger
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact In-N-Out Burger customer service

Website

www.in-n-out.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with In-N-Out Burger?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with In-N-Out Burger Customer Service. Initial In-N-Out Burger complaints should be directed to their team directly. You can find contact details for In-N-Out Burger above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about In-N-Out Burger. Discuss the issues you have had with In-N-Out Burger and work with their customer service team to find a resolution.