Impex Fitness Products — No customer service
I have come to believe whole-heartedly that Manufacturers truly, and deeply NO LONGER care about their products, nor the words quality control. The shoddy workmanship across the board is occurring at an alarming rate. I simply have a difficult time wrapping my head around the laughable items I receive from Manufacturers.
Impex Fitness products is a shining example of just what I mean. I ordered a Marcy Home Gym through Walmart earlier this month. When I opened the largest of the four boxes, I once again could only shake my head in disgust. Unwrapped, loose parts that had obviously bounced off each other throughout the shipping process. As I stated to Impex in an email... 'it seemed as though a group of children on an immense sugar high, packed the box'. Beyond unprofessional. The outside of that big box looked as though it went through a war zone.
As I picked my way through the contents of the various boxes, it became very clear that I received a 100% used product. Most of the parts were either badly scratched, covered in a white chalk like powder, or funky goop, and in the case of one integral part, quite bent! I got Impex to send me a replacement for that last part. Of course, the first attempt was incorrect. Geez! Fortunately, Walmart came through with a nice credit. I hope they in turn nail Impex.
Now I'll address Impex Customer Service. Null and void. I conversed with a total of four reps., and never once did I hear an apology. Not even close. Not even a 'oh, thats too bad'. Again, as I stated to them in an email... 'that speaks volumes to the type business you are'. CRAP. One that I will never, ever purchase from again. Help fatten their wallet? No damn way! I can only hope you don't either. Fight back and take lots of photos.