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Parker and simpson blue
Well not happy when the butt of your smokes break can something be done please, these cost just under $30 and that's expensive I do have photos why is this happening please resolve it would appreciate a response plus I don't seem to be able to up load my photos, my email address is [protected]@gmail.com I shall hope for a reply cheers and regards Rhonda samson
The complaint has been investigated and resolved to the customer's satisfaction.
Tally Ho Papers
You idiots
Do you honestly think we wouldn't notice the papers are thinner
They are no so thin now that they are useless and did any of you think that in tropical climates like Qld that they would be even more useless than you predicted (I bet not)
I have been using your papers for well over 20 years now and i can honestly say that I would rather give up smoking than use Tally Ho papers again.
Thanks for [censored]ing up a great product.
Desired outcome: Sack the CEO
The complaint has been investigated and resolved to the customer's satisfaction.
Parker & Simpson Blue 25s
I started smoking Parker and Simpson Blue 25s about 2 weeks ago and I smoke about 10-12 per day. The skin on the fingers I use to hold the cigerettes (first and second fingers between the joints) has been going white and peeling off in flakes. This is only occuring on the smoking fingers and no where else. I feel something in the filter is causing it.
The complaint has been investigated and resolved to the customer's satisfaction.
Riverstone rum 25g
Lumps of black crap in with the tobacco. I wouldn't complain if it were a once off but the last 5 pouches I've bought have had the same black craplumps in it. I can't figure out what it is and when you roll q chunk of it you cough like crazy.
Prior to 2020, I had never encountered this in ANY tobacco I bought.
What is this foreign object in my tobacco?
Desired outcome: Refund or free pouch, but I want to know wtf I have been smoking.
The complaint has been investigated and resolved to the customer's satisfaction.
Tobacco quality
I spend $60AU on a 25g pouch of champion ruby tobacco twice per week for 8 years and I have never come across a worse batch. The whole pouch is dry crumbs with big "bark" chunks. I may as well by chip chop...! It's usually fresh and moist (which is why I buy this brand) and I usually would only come across crumbs at the very bottom of the pouch (which is expected!) but from the very moment I opened the pouch it was dry crumbs which makes it very hard to roll and less satisfying to smoke. When you spend this amount of money on a product because you know it's quality, you expect quality!
Desired outcome: Refund/replacement
The complaint has been investigated and resolved to the customer's satisfaction.
Tally ho cigarette papers
You say on your packet cigarette papers there are 50 natural gummed papers. There are 48. You can't use the first one that's in red. Says tally-ho protection your papers. And the other one says 10 to go. They are not gummed... I smoke about 50 a week. Been smoking for about 55 years. Rough guess about 110 packet packets u ow me. Correct me if I am wrong.
The complaint has been investigated and resolved to the customer's satisfaction.
Roll your own white ox tobacco
I have been an avid smoker of White Ox tobacco for the last 40 years. Unfortunately now I have quit White Ox and have gone with another brand of roll your own tobacco. The reason for this is that I recently bought a 50 gram packet of White Ox tobacco, which cost me just over $100.00. I opened the sealed packet and it didn't seem to be as full as an unopened packet should be. I then pulled the tobacco out of its pouch and placed it on my kitchen scales and found it only weighed 44 grams. I checked the scales with other products to make sure it was a correct reading and it was. I do miss my White Ox, but with pricing the way it is now, I simply can't afford to be ripped off in weight. I am so very disappointed and would like to hear from you, as for reasons for this lack of 6 grams of tobacco. My email is- [protected]@live.com.au.
The complaint has been investigated and resolved to the customer's satisfaction.
Riverstone 25g tobacco
I have recently been finding numerous chunks of stem and large hard leaves it looks like in many packets which has been annoying to say the least but until now I have held back from contacting you.I have since found 2 hairs in my pouchs of 25g riverstone tobacco. This is not acceptable as in Australia we are paying $48 for this product an after findinga hairin each pouch i discardedthe remaining product. Quality control should be of utmost importance in a company.
Desired outcome: 2 free 25g pouchs of riverstone tobacco
Many chunks and leaves and now 2 hairs...not happy
The complaint has been investigated and resolved to the customer's satisfaction.
Oh dude. You found pubes in your backy? Gross af.
White ox bark
Hi ive been smoking white ox for 15 yrs and lately I have haf alot of bark in my pouch its the only tobacco I smoke and the only tobacco I'll ever smoke I love it please help me as I dont want to habe to change brand thank you
Desired outcome: Less bark in my pouches
White ox 50gram
I have been smoking white ox tobacco for many years, but in the last year or so have noticed the pieces of hard and unsmokable woody bits are becoming more increased in every pack of 50grams. I pay $120 a pouch and I cant afford to be wasting so much of this product. I would be able to post you the woody pieces as I have kept them in a container. I would appreciate being reimbursed or some sort of replacement of a quantity of white ox tobacco. Regards Michelle Watkins.
Desired outcome: Replacement of some quality white ox
I would appreciate your replacement of a more quality white ox other than these undmokable pieces of wood. Regards Michelle Wakins
Please replace quantity of unsmoeable woody pieces in white ox pouches
The complaint has been investigated and resolved to the customer's satisfaction.
Seems to to be same problem over an over no quality control sticks and gummy lumps an all for the price!
Riverstone premium rum blend
I have been smoking this for awile but this last pouch has hard dark brown clump/rock looking things in it and taste a bit off. I pulled the tabacco strands off so u can see the rocky bit...not happy...my partner and i go through a pouch every 2 days and am considering swapping brands if this is not rectified. My email is [protected]@gmail.com
I am eagerly awaiting your response.
Desired outcome: Refund or replacement
The complaint has been investigated and resolved to the customer's satisfaction.
Whiteox tobacco
To whom it may concern.
I purchased a 50g packet of whiteox on the 28/12/2020 and upon opening the packet found that the tobacco inside was so dry it crumbles when trying to roll it, i also noticed it was far more harsh and dry to smoke.
I have been smoking this brand for well over 10 years and have never had this problem in the past. I was unable to continue using the packet and was forced to purchase another much to my distaste.
I'm very sorry to have to bring this to your attention but paying over $100 for something i had to throw away due to no fault of my own is far from acceptable.
Desired outcome: A replacement packet
The complaint has been investigated and resolved to the customer's satisfaction.
What is the cusomer complaints line number? It is not included in your reply?
Please contact our Customer Response Centre on 1800 677 953.
Parker and Simpson Gold
Yes Hi I have purchased approximately 6 packets a week for the last 2 months I have noticed the tobacco changes in flavour and varies between packet some of them are unsmokable I'm not sure why I have done as much research as I can to find out why I have even tried to contact customer service complaints directly with no success as I wish to follow up on this issue I'm sure with the amount of money they make they have enough employees call management stuff to reply really there's no excuse
Desired outcome: Either reimbursement or replacement
The complaint has been investigated and resolved to the customer's satisfaction.
Riverstone 25g tobacco
Several of my packets have had large chunks of gum like black stuff in them. And the cost is nearly $50 a pack. What can be done to compensate me for these wastage. This has happened over the course of several months. Due to the cost I would have thought there would have been adequate quality control for this not to happen. I let 2 lots go as coincidence but they are getting bigger, which is becoming not acceptable.
The complaint has been investigated and resolved to the customer's satisfaction.
I found heaps of the gum in mine as well. And not a small amount. I've been loyal to Riverstone and expect better. It's not good enough.
At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.
Champion legendary ruby
Good afternoon,
I am a long term Champion Ruby smoker and intend to stay that way.
I am very annoyed that in the past 2 weeks I have been finding either solid dark brown / black clumps (whatever this is) like attached photo or unsmokable stems in the packets.
Please contact me to resolve this issue.
Do you want me to mail the below to you.
Dan Renehan
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Lumps of resin and other chunks of stem
I've been smoking champion ruby for 25 years and recently I have noticed the frequency of balls of resin up to 1.4gm ( mentos sized ) and large chunks of stem.
I feel that I should be compensated for paying top dollar for byproduct which is all unsmokable, I hope I don't have to consider changing brand. But seriously at well over $2 .10 per gm I expect to be able to smoke all 50 gm
Kind regards merry Christmas!
The complaint has been investigated and resolved to the customer's satisfaction.
I agree. Cannot believe how much the quality has dropped. . . Particularly in the last 12 months
I've had them in the last 5 pouches. Never saw it before 2020.
Parker and simpson 25g pouch
I purchased a pouch of tobacco last week and found a small piece of metal in it when rolling my smokes. Not at all happy as I've been smoking this product for a long time and this is just gross. I'd like to have something done about this as it is dangerous and unsafe having metal in my tobacco. I still have the pouch and purchased another brand as I didn't want to risk more small metal fragments being smoked.
The complaint has been investigated and resolved to the customer's satisfaction.
Ruby & port royal
Tobacco quality has dropped substantially.
No flavour. Very dusty. Dry. Barky. No more flake.
Please fix your product. Costing too much for low quality. Go back to your original process, recipie, or suppliers.
Whatever it may be. Do not want to buy imported brands but for a couple of extra dollars. Smokers can tell the difference when the quality has dropped.
Would like refund if possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Unhappy tobacco purchase
I have been a satisfied white ox smoker for over 15 years now and lately have noticed I'm getting a lot of bark in my pouches. I also purchased a small packet 25 gram today and am extremely upset to find that the entire packet is dried out and all crumbs. I will send through a picture to show you what I just purchased. Any feedback will be greatly...
Read full review of Imperial Tobacco Australia and 1 commentChampion Ruby 25g
I have found something in my tobacco pouch when rolling a cigarette. It's very unusual and something needs to be done about it. I have attached photo's for verification. My reply email is a.[protected]@outlook.com
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Imperial Tobacco Australia, whether it be a refund, an apology, or another form of rectification.
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Imperial Tobacco Australia phone numbers1800 677 9531800 677 953Click up if you have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 17 17 users reported that they have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number Click up if you have UNsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 14 14 users reported that they have UNsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number
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Imperial Tobacco Australia emailsita@micromex.com.au100%Confidence score: 100%Support
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