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4.1 811 Reviews

Imperial Tobacco Australia Complaints Summary

627 Resolved
183 Unresolved
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Imperial Tobacco Australia reviews & complaints 811

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2:50 am EDT
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Imperial Tobacco Australia champion ruby

Large chunks of un-chopped tobacco in pouch. They are not smokable and are going to waste. This is not the first time but the first I am getting around to complaining. It happens too often! Given the price now it's not an insignificant cost to lose a percentage of many packets. Can I get some compensation for this? Do I need to start seeking another brand? Suggestions welcomed.

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8:29 am EDT
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Imperial Tobacco Australia white ox superior dark blend 50g pouch

I was given a replacment 50g pouch for one i forwarded you about 2 weeks ago...
My greatfullness dimmed too disapaer when o opened too find even more than normal amounts of bark etc etc..i again am forwarding the item portion i am talking about on the pouch it was supplied in.firstly in the hope the a replacment is given.but more that the problem in your quality contol is found and addressed . Your loyal customer Nicholas Zambakides of 29 minns street (east) seaton S A 5023..thank you ..my num os [protected] is you needs too comfirm anything .thank you .

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12:59 am EDT
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Imperial Tobacco Australia champion ruby tobacco

This is not the first time I'm over the five years and I've been smoking this brand of tobacco I have found several of these pieces if not larger in most packets considering the amount of money that we pay for the tobacco I would like to think of the quality was a bit better or at least up to standard I'm losing weight in the In the packet with these whatever they are that should be tobacco

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10:14 pm EDT
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Imperial Tobacco Australia jps blue

I purchased a pouch of the 25g JPS blue today (29/10/2019) and upon rolling my 3rd Rollie, I pulled this tinsel like piece out of my cigarette.

I almost smoked this.

What is this? It has a gold tip and the rest is silver. Unless your last year Christmas decorations some how got into your production line.

I'd appreciate a answer... especially paying $42 a pouch now, you'd thing you'd have strict regulations in this process.

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11:31 pm EDT
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Imperial Tobacco Australia champion ruby 25g tobacco

Hi
My name is les karamoshos I purchased a pouch of 25 g champion ruby from woolworth's in the suburb of dingley 3172
When I went home and opened the packet I found it to be very dry and crusty I drove pack to woolworth's and I explained to the lady that I would like pouch to be replaced with a new pouch or a refund.
He response was that she cant refund or replace the pouch of tobacco because I had opened the packet.
I replied well its not my fault I had to open the packet of tobacco to consume.
I am very surprised at this as it has never happened before.
I can be contacted either on [protected] or [protected]@hotmail.com

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8:26 pm EDT
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Imperial Tobacco Australia 25 gram riverstone premium rum blend

I bought a 25 gram pouch of tobacco On the 25th of October 2019 from Sorell Tas Woolworths and since opening the pouch I keep finding sticks and barky stuff all through it I would like a new pouch of tobacco cause I virtually cannot smoke the [censored] and this isn't the first time it's happened to me buts it's the first time I've ever complained about it so I would like a new pouch to replace the one I bought full of [censored] thank you

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7:28 pm EDT
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Imperial Tobacco Australia rothman blue 20g rollies

I have smoked Rothman blue 20g tobacco pouches for 7 years now
And the last 3 packs I have purchased the ziplock on the pack has been broken
Not glued one side to the pack so the freshness does not last I'm very disappointed in this as I have had to throw away 2 packs now because of this
They are expensive and I am now considering changing brands

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4:35 pm EDT
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Imperial Tobacco Australia jps cigarettes

I purchased a 40 pack of JPS Menthol Cigarettes from my local woolworths and I found that one of them has only about a quarter of a filter in it. Normally I would be happy to just brush it off and not worry about it but at the price of over $50 for each packet and this not being the first time this has happened, I expect to get what I'm paying for.

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8:43 pm EDT
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Imperial Tobacco Australia parker & simpson blue 25g

Well I bought two packets of Parker & Simpson blue on Wednesday 23rd of October 2019.
First packet normal, but when opening this packet today I was surprised to find that it came with a large strip of tape which had ruined a chunk of the tobacco not to mention there is also sticky bits on some of the other tobacco as well. Also to mention I've been finding chunks of bark throughout the packs I have been buying.

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8:21 am EDT
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Imperial Tobacco Australia parker & simpson blue 25g pouch

Purchased tonight at Coles in Hastings Victoria.

Tobacco is artificial looking, very finely chopped, fluffy and very uniform. Nothing resembling plant matter at all. Tobacco has an odd plastic taste, and makes my gums and lips tingle, and feel a little numb.

Have tried rolling another cigarette with different papers and filter and it made no difference.

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11:17 pm EDT
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Imperial Tobacco Australia white ox 25gm

Hi recently I have been getting a lot of bark n chunks of bark throughout various pouches of white ox I have brought. I haven't complained in the past as I thought it may have just been a random mess up from the factory but the last pouch contains a large unsmokable bark. I've been a loyal white ox smoker for over 16 years and love smoking it.
But due to the amounts of bark recently I am thinking of finding another brand. I feel saddened that your quality of the product is declining and at the cost of the product these days getting the quality that I'm getting isn't justifiable.

I have added photos of the bark and the pouches I have brought since july2019. I'm a single mum and can't afford for this to keep happening. I'd like some kind of acknowledgement and response to this complaint and the issue rectified.

Thank you for your time

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3:44 pm EDT
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Imperial Tobacco Australia jps tabacco 25gms

I used to smoke jps gold taylor mades until they got to expensive never had any complaints now i have to smoke jps tabacco it is the worse tabacco i have ever smoked its full of dry stemy bits and its very dry tabacco i have brought it about six times now and i will not buy it again and most of my friends smoke as well and i have told them not to buy it im so dissapointed in the tabacco its such a shame because like i said i used to smoke jps taylor mades and enjoyed them

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10:52 pm EDT
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Imperial Tobacco Australia horizon cigarettes

I have been using Horizon cigarettes for a number of years, trying different strengths and lately have been quite dissappointed, with no tate and the length of time each one burns down with not many morere than 10 puffs each now (previously I could at least get between 15 & 20 puffs witth reasonable taste from eithet blue or red cigarettes).

I have tried a number of different brands and varying strengths of each e.g. JPS, Winfield, Holiday and Benson & Hedges, all except the top brands being pretty much with the same results. with the costs getting higher with new government taxes/excises (12.5% this year and every following year, pricing them out of reach of the everyday person and onlymfor the wealthy) I am finding it difficult to be in a position to purchase the more expensive brands. I do enjoy a good cigarette with taste and they help me relax.

Hopefully you might at least make the stronger ones taste better and last longer. I thought at least the stronger the cigarette the longetr it might last and at least give me something to know that I have imbibed. I do realise that cigarettes are considered by some to be unhealthy but I find them to be beneficial with regards to depression as they assist in relaxation and forget everything else.

I await a response to let me know why there is no real difference between gold, blue and red Horizon cigarettes, and for that matter JPS as well (as I note they are made by the sasme company).

Regards
C.A. Ryan
[protected]@gmail.com

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5:10 pm EDT
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Imperial Tobacco Australia 50 gram white ox superior dark blend

I have been a loyal customer for 16yrs purchasing a 50g White Ox every 4-7 days each purchase costing me $96.89 a packet & the majority of my packets lately are so full with hard unsmokable bark I'm absolutly disgusted especially for the amount of money I fork out on this brand. I feel that I should be compensated in some way for my inconvenience as a loyal customer or I'm really thinking very hard about trying other products instead of paying for a 50g made up mostly of hard dirty bark I will upload a picture of just a small amount of the bark I have picked out of a packet as it is a real nuisance & very time consuming which quite frankly I defiantly do not have to try & pick every last tiny little bit of bark out of each packet as a single mother of 4 boys ranging from 2yrs right the way through to 13yrs old. Your Sincerly Tara Price.

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8:06 am EDT
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Imperial Tobacco Australia champion legendary ruby

I purchased a 15g pouch of tobacco and it had a lot of thick brown cardboard type material mixed in with the tobacco. I believe it may be due to bark or off cuts from the tobacco. It was disappointing as It ended up being about 30% of the pouch and tobacco isn't cheap in Australia. My local tobacconist would not refund my money or exchange the pouch. I would like to be reimbursed

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10:10 pm EDT
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Imperial Tobacco Australia jps blue 30s

Upon opening my packet of jps blue 30s i noticed a small pin hole in one of my cigerettes i didnt think much of it and lit it up and noticed that there was smoke coming from the hole.
I'm very disappointed as I pay enough for cigerettes as it is without opening the packet and having one that I've noticed so far that is ruined. The barcode number is 9327329010994. Very disappointing and very unhappy my email is [protected]@gmail.com. I would love an explanation and compensation for this default as id consider not buying jps products any longer.

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3:46 am EDT
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Imperial Tobacco Australia windsor blue cigarettes

My son and I have been smoking windsor blue cigarettes for years. The last three packets of cigarettes we bought taste awful like poison. As we did not get receipts for these we could not take them back to the shop where they were bought. That is nearly £30 in money. I think there should be a way to return these cigarettes and receive remuneration.

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6:13 am EDT
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Imperial Tobacco Australia 25g pouch of jps endless blue

my name is jae castle i live at 50 bourke street brassall 4305 queensland australia.i purcased the pouch from the tobacconist shop inside the shopping center at Brassall Ipswich qld.i normally buy white ox but i wanted to try something my girlfriend might like...after a few rolls i noticed it was very harsh and upon further inspection it seemed very dry and quite unpleasant to inhale..i have saved a sample in the packet for you to try and if i could please get another replacement that would be most greatful..thank you for your consideration n have a great day

Regards
Jae Castle

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4:41 am EDT
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Imperial Tobacco Australia white ox 50g

Lots of scrap(twigs, bark) that cant be smoked as the smoke just wont burn, had a few pkts that were very dry like it has been stored in a hot place, the last pkt i bought has the lining not secured and some of the tobacco was under the lining and the rest on top, very dry and full of branch bits that can not be smoked, we have smoked white ox for over 30yrs and at the price of $96 pkt its not on. Pls fix this or we will be looking at other options. A response would be nice pl.Thanks [protected]@y7mail.com

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4:02 am EDT
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Imperial Tobacco Australia white of 50g

Hi team,

Unfortunately I would like to address an issue I recently had with white of 50g, I had just bought this product and unfortunately had so many stems in it I think on 20g of it was smokeable, never had a problem in the past and love the product, just unfortunate that I had spent the money and got nothing for it, very unhappy

Rohan beugelaar

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Imperial Tobacco Australia In-depth Review

Company Overview: Imperial Tobacco Australia is a leading tobacco company that operates within the Australian market. With a rich history and a strong presence, the company has established itself as a key player in the industry.

Product Range: Imperial Tobacco Australia offers a diverse range of tobacco products to cater to different consumer preferences. From traditional cigarettes to rolling tobacco and cigars, their product range is extensive and varied.

Quality and Safety Standards: The company is committed to maintaining high-quality standards and ensuring the safety of their products. They adhere to strict quality control measures and comply with all relevant safety regulations to provide customers with a reliable and safe smoking experience.

Market Presence and Reputation: Imperial Tobacco Australia has a strong market presence and a reputable brand image. Their products are widely recognized and trusted by consumers, which has contributed to their success in the industry.

Pricing and Value for Money: The company offers competitive pricing for their tobacco products, providing customers with value for money. They strive to balance affordability with quality, making their products accessible to a wide range of consumers.

Customer Service and Support: Imperial Tobacco Australia places a strong emphasis on customer service and support. They have a dedicated customer service team that is readily available to assist customers with any queries or concerns they may have.

Sustainability and Corporate Social Responsibility: The company is committed to sustainability and corporate social responsibility. They actively work towards reducing their environmental impact and contribute to various social initiatives, demonstrating their commitment to making a positive difference.

Innovation and Research & Development: Imperial Tobacco Australia invests in innovation and research & development to continuously improve their products and meet evolving consumer demands. They strive to stay ahead of the curve and offer innovative smoking solutions.

Distribution and Availability: The company has a wide distribution network, ensuring their products are readily available to consumers across Australia. They work closely with retailers to ensure efficient distribution and timely availability of their products.

Legal and Regulatory Compliance: Imperial Tobacco Australia strictly adheres to all legal and regulatory requirements governing the tobacco industry. They prioritize compliance to ensure the responsible and ethical operation of their business.

Competitive Analysis: Imperial Tobacco Australia faces competition from other tobacco companies within the Australian market. However, their strong market presence, reputation, and commitment to quality give them a competitive edge.

Strengths and Weaknesses: Imperial Tobacco Australia's strengths lie in their extensive product range, strong market presence, and commitment to quality. However, a potential weakness could be the ongoing challenges and regulations faced by the tobacco industry.

Conclusion and Recommendation: Overall, Imperial Tobacco Australia is a reputable company that offers a diverse range of high-quality tobacco products. Their commitment to customer service, sustainability, and innovation sets them apart in the industry. For smokers in Australia, Imperial Tobacco Australia is a reliable choice for their smoking needs.

How to file a complaint about Imperial Tobacco Australia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Imperial Tobacco Australia. Make it specific and clear, such as "Incorrect Billing for Tobacco Products" or "Poor Customer Service at Imperial Tobacco."

4. Detailing the experience: In the complaint details section, thoroughly describe your experience. Include key areas such as product quality, customer service, pricing discrepancies, or any misleading information you may have received. Mention any specific products or services you are complaining about, and provide dates and locations if applicable. If you have had any transactions with the company, detail the nature of these transactions and any relevant communication or receipts. Clearly explain the issue you faced and the steps you have taken to resolve it, including any interaction with Imperial Tobacco Australia's customer service. Describe the company's response or lack thereof and the personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Imperial Tobacco Australia, whether it be a refund, an apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Imperial Tobacco Australia.

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