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CB Smoking and Tobacco Imperial Tobacco Australia riverstone premium rum blend 25g pouch.
Imperial Tobacco Australia

Imperial Tobacco Australia review: riverstone premium rum blend 25g pouch. 6

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4:43 am EDT
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I've been smoking this brand for a while now, but have recently noticed the quality of the tobacco has definitely declined. I started receiving small bits of wood and what looks like, shredded branches. If I don't pick them out, it makes the cigarette futile to smoke, thus making my pleasurable experience to be disappointing and frustrating.
The photo I've submitted shows how much "driftwood and forestry" was found in my last 25g pouch.
If this is what you call "Premium Blend" then I'm certain your quality control department is either sleeping at work or non existent.
Thank you for your time, and hopefully you will wake up those responsible. Or do you put these in to maximize your profits..?

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Jul 07, 2019 8:16 pm EDT
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121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.
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6 comments
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Jenny ann McShera
, US
Jan 27, 2023 8:03 pm EST

The flavour for me is getting evermore disappointing. It states premium rum on the packet but tastes more like mildest rum and paper. Did they tamper with the flavour. Nice smoke but no flavour

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Tas09
Perth, AU
Oct 23, 2021 1:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here, small chunks of some kind of substance.
I’ve read the reviews and they’re from early this year. Having the same issues. It’s almost November 2021 and I’m getting heaps of unusable tobacco.
This hasn’t been resolved.
Over the past 6 months or so, I’ve probably lost 100grams of tobacco from this.

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KimSaville
Sydney Metro Area, New South Wales, AU
Sep 04, 2021 1:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have bought a 25gm packet every week for the last three years and enjoyed the flavour very much. However, for the last six months I am regularly finding long stalks, large uncut leaves and strange lumps of black sticky stuff in the packets and I'm now deciding that the disappointment, frustration and now anger are getting too much. I'm choosing another brand - the flavour isn't quite exceptional enough to warrant having to accept bad quality tobacco. Very disappointing.

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Trevor Fleming
, US
May 31, 2021 11:20 pm EDT

I've been smoking Riverstone since it has come on the market and every now again I find besides a bit of driftwood and what looks like either mouse or rat droppings small black lumps but yesterday I found an dropping with what looks like animal hair which had me putting that pouch aside, live in a small country town and have to drive 35 KMs to pick it up, I enjoy the tobacco but quality control is lacking somewhere please fix these problems I'm now down a pouch thanks Trev

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nickel mickel
, US
Jan 20, 2021 4:13 am EST

I like it, never had any issues with it as all rolling tobacco has hard shreds time to time, never smoked a brand that hasn't had it and have been smoking 30 years.

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Nicole_la
, GB
Nov 08, 2019 8:39 pm EST

I found a stone in mine.
Very disappointed.
They should do it properly because we all work hard for money to buy [censored].
They had one job.

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