Imperial Tobacco Australia
reviews and complaints

Hi I've purchased jps endless blue tobacco and it is the worst thing I've ever experienced. Firstly it was stale, crumbly and not cheap but on smoking it not sure if it's because it was so dry or what but it burnt out in record time I'm now stuck with this until payday again and I know nothing will be done. As I just shouldn't smoke but maybe chippendales Bundaberg city store should check there stock it's unacceptable. It's not like it's cheap. I have put up a pic of them crumbly leftovers and also the exact brand

I recently purchased a 25g rolling pouch of champion velvet rum.

Upon opening the rolling pouch the tobacco was dried out and almost crumbles into small pieces when rolling.

I have not experienced this issue with the tobacco previous.

I note that the pouch was sold fully sealed in its plastic wrapping.

I note the whole 25 grams is very dry.

Please advise of what I can do.

I was smoking my cigarette and when I went to tap the ash off of it, it broke at the filter...this has never happened before and I have been smoking for over 30 years, as you are probably aware the cost of cigarettes in Australia is very high, and being on a pension I cannot afford to waste cigarettes like this
Thank you,
Regards,
Kathryn Miranda

To whom it concerns,
I purchased a 25gm white ox from Coles parabanks Salisbury S.A on 29/5/19. Once I opened the packet from the plastic film ( that seemed to be intact) I noticed the tobacco was uncharacteristicly dry, there seemed to be more tobacco but still weighed correctly. The bar code is 9327329010758 and batch #C7081 13:20 . I look forward to your correspondence. Please feel free to contact my email [protected]@outlook.com should you wish to discuss this further. Thankyou,
Wayne Fuller.

I have bought two packets lately .there is something wrong with them.they taste like a much weaker strength.they are horrible.what on earth has happened to them.the taste is horrible.after smoking this brand for many years, I am thinking of changing brands.thrse are not the cigarettes I am used to smoking.horizon red have been my favourite brand for many years, and the ones I have bought lately are not the same product

Hi

My partner and myself have been smoking 50 gram pouches of White Ox for 20 odd years and will probably still smoke it in 20 odd years time, However the last few (and when i say few i mean fair few) pouches have had ALOT of Big bark pieces in them, We love your product but a little more care needs to be taken so my partner, myself and our friends can keep enjoying our Ox.

I purchased this 25g pouch of JPS Endless Blue Tobacco on the 13/5/19 from IGA in Beckenham, Perth. I opened the pouch about 5 minutes after purchasing it and the tobacco was SO dry it literally fell out of the paper as I was trying to roll it. Being so dry also means that it burns extremely fast and to top it off, despite the pouch being brand new, it's full of sticks and chunks of woody, unsmokable crud. For something that cost me almost $40 I am far from impressed. I complained to the store I purchased this product from and they refused to do anything and told me to make a complaint here. I have attached photos so that you can see what I mean.

Just bought a brand new pouch unopened, open it and the tobacco is dry. Like it's been left opened for days. Bought from Woolworths Petrol Station Muswellbrook NSW 2333.

I won't be buying this brand anymore. Usually it's bark throughout my tobacco but this is ridiculous.

$36.00 or more for a pouch and it's dry, this won't last a week if I'm lucky.

I am wrighting to you because my mother in law has brought Peter jackson tobacco and it taste like perfume and it has been making us sick from them so I am requesting for all Peter Jackson tobacco to be taking out of all shops to get it all changed so it don't taste like perfume and is making so many people crook it is not funny and I Larrrisa get massive headaches from them so please do something about it

I have been smoking Parker and Simpson cigarettes for a while now, and have had no complaints until now. I noticed a funny taste in one I was smoking today, so I put it out and pulled it apart to find some kind of fibrous material in it, rather like spider's web. I buy my cigarettes from the Woolworths store here in Ingham, QLD, AUST, 4850. Hoping to hear from you and to resolve this issue.
Yours sincerely
Tammy Campion

Hi, I have been buying JPS for some time now I was smoking taylor mades before they became to expensive, so I went to JPS tobacco it was good than i started noticing alot of barkly bits in my tobacco, but what really set me off was the fact there was a stone in my tobacco, yes a little hard stone, these things are dear enough now and I am not getting the corret weight in my tobacco if i am finding other materials with in.

Hi I have been buying this pouch for years and have had no complaints until now. This pouch was purchased from Woolworths in Cowes, Victoria on the 26th of April, 2019. It has an excessive amount of unsmokable bits in it. They have been chunky and long stem-like bits in it. I am asking for you's to be more careful when sorting and cleaning the tobacco, as the more of that there is, the less cigarettes we get to roll. Thank you

Purchased larger 50gm pouch of White ox like I regularly have for years, first issue so far. All through the pouch is solid chunks of nicotine resin from the machinery I'm expecting. It's prominent through the pouch but I have done my best to seperate the chunks as they won't light if it's rolled up. Not sure what can be done, I would enjoy a replacement 50gm pouch of White ox if possible I can attach photos if needed but I'm sure the team is aware of machine build up of nicotine 😤
Thankyou Daniel

I have purchased 4 packets of Horizon Blue 20 pack from tobacconist in Redfern NSW, Penrith NSW, St Marys NSW. All packets loose the filters after lighting cigarette. Unacceptable as without filter I can not smoke them at all. Please respond to my compliant & advise if this is an ongoing issue if it an ongoing issue when will it be resolved. Hopefully you will stand by your product.

Amongst the tobacco there were two pieces of plastic, with a gold side and a silver side.
It was in a cigarette I was in the middle of rolling when I noticed the two pieces. I took the pieces out and took photos. I have taken out a small amount of tobacco from this pouch and would like a replacement as I will buy another pouch due to not knowing how much more plastic is in it.

This product is terrible and expensive. It has too much bark and crumbs can't roll a smoke as there are too any crumbs in pouch so much left over I've had to throw. Either put proper tobacco we can roll or discontinue making tobacco. I will not purchase again and I'm sure thousands of people who agree with me will stop buying! It's expensive and we are paying for crumbs!

I always smoke JPS+crushball because they seem to be the best value for money than any other cigarettes on the market... I love the taste of menthol cigarettes and cannot smoke one that is not because they make me feel really sick to the point of throwing up... So when I brought my last 2 packets of cigarettes from smokemart I purchased 2 packs of jps+crushball blues in the 25's only to get about 5 in total from each packet without the crushball in them... I initially thought I may have already crushed them but was shocked that I was wrong they actually were missing the crushball in the filter... So out of 2 packets totaling 50 cigarettes I only ended up with 40 that I could enjoy I would be greatful if I could possibly be reimburst for my last 2 packets of cigarettes or even if they could be replaced it would be greatly appreciated cheers

To the complaints dept.
Imperial tobacco ltd.

Re: Stem shavings and bark bits.

Dear Sir/Madame,

I've been waiting for a response to an email I sent Christmas day, 2018.
I sent a photo depicting all the crappy bits of tobacco that I throw out every time I purchase a pouch of your JPS Eternal red tobacco.

I am writing to you again because it appears nothing has changed; I'm still picking out large bits of unusable tobacco and tossing it away.

Over time, this adds up. Considering the price of cigarettes and tobacco products these days, I'm fed up with throwing my hard earned money away.

I am hoping you will acknowledge this email; unlike my previous attempt to provide customer feedback, in the hopes your product improves.

Kind regards
Manon Flemming

I am a smoker of the jps hand striped blend tobacco and have been for a while now. I always buy the 40g pouch. My usual provider had nil stock so I bought the 25g in abundant gold as that was next best for me. I have to say the times I have bought your 25g pouch, regardless of what it is it is always dry and horrible to roll. It basically turns to dust and tastes horrid! It's only ever the 25g pouches that I find dry and horrible but the 40g is always nice. Can you tell me why? If I am unable to get my tobacco I have to buy another brand.