SUBMIT A COMPLAINT

Imperial Tobacco Australia25g pouch of jps endless blue

my name is jae castle i live at 50 bourke street brassall 4305 queensland australia.i purcased the pouch from the tobacconist shop inside the shopping center at Brassall Ipswich qld.i normally buy white ox but i wanted to try something my girlfriend might like...after a few rolls i noticed it was very harsh and upon further inspection it seemed very dry and quite unpleasant to inhale..i have saved a sample in the packet for you to try and if i could please get another replacement that would be most greatful..thank you for your consideration n have a great day

Regards
Jae Castle

  • At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Ja
Oct 01, 2019

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