Imperial Tobacco Australia
reviews and complaints

For a long time I have been buying 25gram or 50gram of jps from my local tobacconist at seven hills plaza.

More or less every pack has had a special treat left in the by rats...

Rat fecies.

At least the last 7 pouches in a row has had it in. Mainly the 25grams pouches for some reason.

It seems to be getting worse. Never mind about the health risks.

Does imperial tobacco have a quality control check in order? And if so how can they be missing this?

Parker & Simpson Blue + Firm Touch 20s

Corresponding packet 1J26EQB 2213

Purchased 28/07/2022

The butt of cigarette doubled filter paper with excess filter paper exposed. Unable to use. I buy 2 packets a day of this brand and have noticed the same issue with other cigarettes in other different packets.

I buy 2 pouches of this tobacco a week and have noticed that the quality of the product continues to drop. There are a lot more stems and 'black tar balls' in product. These issues seem to be getting worse.

However, worse still, I have found what looks like green plastic, similar to garden ties in my last packet together with all the above. I hope I have never actually smoked this stuff.

I am now considering using a local Tobacconist as a result of the ongoing decline in the quality of your product.

The attached photo shows what I found in my last pouch.

Unhappy

Tim O'Brien

I buy 5-6 pouches of this tobacco a week from the start of this year I’ve noticed the quality of the product has dropped. There is a lot more stems and and black tar balls in product but the biggest problem is self life at least 2 pouches every week the tobacco is quite dry and it crumbles to very fine almost dust and the taste and smell is not very nice.

I’ve purchased 2 pouches this morning

With batch code (c9038 13:28)

These 2 pouches are also dry.

I recently purchased a carton of JPS Silver + Firm Touch Filter with several faulty cigarettes packed within 3 packets. There was a total of 7 cigarettes damaged.

Carton was purchased from CTC Tobacconists Macquarie Fields on Friday 8th July 2022.

Contact: [protected]@optusnet.com.au

Michelle Smith

Every packet I buy of riverstone tobacco 25g I have thick black balls of tar like substance almost half a tree worth of stalks and now to my surprise a piece of band aid (plaster) wrapper amongst the tobacco. I felt sick after seeing this. And the cost of tobacco to find a torn piece of plaster wrapper is utterly disgusting. Refund would be nice.

Date bought 12/07/2022

Purchased Coles supermarket Merrifield, Mickleham Melbourne Australia

Barcode:[protected]

LEWL1oyCzFTHc

2A181J1 1241

Phonto attached of defaulted product being weighed bag weight has been removed before weighing I have been smoking riverstone ryo for the last year @ around 75g per week it seems i am constantly getting black resin like chunks in each packet I was trying to look past it but of late they have been between .5-1.5g, so constantly il paying for around 5g per week of a product I can do nothing with I really hope to hear back from you guys and would like to still be an honest paying customer

The last few pouches I've bought have had a very high percentage of hard sticks and large chunks of tobacco which are unsmokable and if the odd bit is rolled into a cigarette unwittingly it ruins the entire thing when trying to smoke it. The price of tobacco in Australia is far too high, and if buying a premium tobacco I expect high quality. Unfortunately the quality and consistency is way off at the moment.

These new style tobacco pouches are no good.

The tobacco strands and flakes, crumbs stick to the lining of the pouch.

Even after months of using the same pouch( refilled daily from new pouchs) the tobacco persists in sticking to this plastic material.

Now considering it costs over $50 to purchase we at least expect better from the pouch itself.

They are very annoying to use and many of us don't like using tins.

Can u please get rid of these pouches and replace with pouches who's material is not sticky and rigid.

As in the pouches that were replaced by these inferior ones.

Me and my mate bought a 50g pack of white ox from Coles, Port Augusta on 5th of July 2022, each and both packages when opened were ruined under the zip line due to the packet being glued too hard together - it’s resulting in the tobacco drying out incredibly fast because of the hole that was left (he had a tin to put his in to keep it fresh, I didn’t)

I have recently purchased a 25g pouch of champion ruby and found alot of large peices of tobacco in there that hasn't been processed properly and is unusable this is the second pouch I hav purchased like this lately

I've been smoking your tobacco for the last 12 months roughly, I go through 4-5 pouches a week and noticed a lot for a while there were lots of little clumps of tar/resin in it, haven't bothered complaining before, but the size and frequency of them are getting ridiculous. Pay top dollar for this stuff and it's getting un smokable. I do really enjoy your flavour but getting to the points where enough I enough. Very disappointed customer

G'day Guys ,I've been smoking champion Ruby for the last 10 years and really enjoy your product ,you have recently changed your plastic pouch to a resealable pouch that I don't like at all. I work on boats and sometimes I have very little time to smash out a quick rollie , this new style of pouch is very awkward for rolling .Its cumbersome seal strip and extra amount of flappy plastic wrap around, Make it quite awkward. I'm having to use both hands and it is almost impossible to do while I'm driving. This new pouch is causing me serious grief to the point I'm almost considering throwing in my $8000 per year habbit. Please help yours sincerely Wade Hunter

Hi I've been a great supporter of this brand for a long time ever since I can't afford my old choice horizon red. I brought a pkt they other day and I got a different number on each cigarette I looked at my mother's as she smokes Ur brand in gold and it was the same number. I was disappointed as I can only afford one pkt a fortnight as Iam unemployed. So I had to cut the but to make it stronger. I did think of changing brand but I didn't but I would like a response to this as Iam sticking with Ur brand let's just say I give U a second chance.

Yours sincerely

Chloe singh

1006 Great western Highway Lithgow NSW 2790.

Over the last few weeks I've been having packets of these cigarettes which taste like burn and a sickly taste I have smoked this brand for over 20 years having between 20 and 40 a day you have always been brilliant I've got 11 members of my family who smoke this brand aswell and I've given them one they said these are not right we are considering moving to another brand like Pall Mall cheaper and at the minute and taste better its really put me off. I've got them from supermarkets so there not fakes.

I just brought a packet of whiteox 25gm and it is 3 quarters full I don't like to complain but the price of smokes these days are ridiculous.i brought it from Coles Innisfail on the 25th of June 2022. Serial number on the package is [protected]

Date - Friday 24th of June from the iga grocery store on Kennedy drive tweed heads post code 2485 ...

on the first occasion I felt that the pouch I received was a bit lite so I weighed it on jewelry scales and it was lite by about 0.8 of a gram and ever since then I weigh my pouch sometimes it's pretty close to 25 grams and sometimes not and today was another one almost a gram lite ...

I thought you guys would have machines that do this for you so there wouldn't be any discrepancies ...

Also I've been receiving black chunks that I'm not sure what it is , it's a doughy tar like substance that also weighs alot ...

Anyway I would like this resolved as I shouldn't be paying over fifty dollars a pouch to not receive a full 25 gram pouch

I purchased a paxk of jps and there is a faulty cigarette in my pack

I've smoked champion for around 15 years I've never seen it this poor quality

Why have you made the packaging so cheap and the tobacco has gone down in quality since the packing has changed

Are you just cutting more corners to fill the pockets of your shareholders?

If it wasn't for us your company would be nothing and they would have their billions hidden away

Hi I recently purchased a 15g jps tobacco pouch and when I lit it up tasted like the pouch had mold I no the taste as I got some chop chop tobacco from a friend awhile ago and it had mold on it.. it was very disappointing to not be able to enjoy a good cigarette only for it to taste [censored] I have a picture of the pouch and the number in the corner.. I have always brought this brand and if I had the money would have brought another brand but unfortunately have to deal with this issue hopefully you can resolve this problem for me thanks