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champion legendary ruby
I have purchased champion ruby for many years as it is my tabaco of choice. It is no longer to the standard I used to purchase as a consumer and i am paying double the price due to Australian government taxes. Im not normally one to complain but I have recieved multiple packets now with several big uncut chunks of unsmokeable tabaco. I just want to receive the quality product I used to seeing as it now cost so much.
The complaint has been investigated and resolved to the customer's satisfaction.
50 gram white ox
Hi just thought I'd let you know that I've been a smoker of white ox since I was 15 I'm now 65 in the last three pouches I've found that tobacco has been getting worse with the amount of sticks and like miniature branches.ive taken them to my place of purchase looking for an refund or replacement pouches this they did not do as the product was unsealed and open.To day I've purchased Drum tobacco.i look forward to your response.
The complaint has been investigated and resolved to the customer's satisfaction.
20 gram champion ruby pouch
Tho whom it may concern I have recently perched two 20 gram pouches of champion legendary ruby only to find 1/4 of the pouch to be big un chopped pieces of tobacco that are in smokable the picture attached is out of one pouch I am very un happy about this I enjoy the product but this is un acceptable and I was wondering what you could do to rectify this
The complaint has been investigated and resolved to the customer's satisfaction.
riverstone premium rum blend 25g
I have been smoking this tobacco for some time now and i must say i am very disappointed. This last pouch i purchased tastes foul and 3/4 of the pouch is filled with twigs, leafs and chunks of dirt! Did you scrape this off the floor? Tobacco isn't cheap here in Australia, and when I pay for a 'premium' blend, I expect a premium product. I'm appalled by the quality of this product and by the looks of the reviews, this isn't the first time this has happened.
The complaint has been investigated and resolved to the customer's satisfaction.
sticks in tobacco
I buy 2, 25gram pouches every 2nd week and have done for years. Imagine my surprise when I opens my 2nd packet and found enough hard stems that I could have start my BBQ with ease. I couldn't even roll one smoke as it always came through my rolling papers. This is not good enough. I've been a loyal customer for years.😩As a pensioner I'm on a limited budget so I'm not very happy about this
buy 2, 25gram pouches every 2nd week and have done for years. Imagine my surprise when I opens my 2nd packet and found enough hard stems that I could have start my BBQ with ease. I couldn't even roll one smoke as it always came through my rolling papers. This is not good enough. I've been a loyal customer for years.😩As a pensioner I'm on a limited budget so I'm not very happy about this
champion ruby
To whom this may concern
I'd like to state that I thoroughly enjoyed the taste of the tobacco champion ruby but unfortunately lately I've had big chunks of what looks like card board through out the tobacco? It's happened 3 times now ! Not sure why I'm getting the short end of the stick by paying for this ? S as ny way I'm a loyal customer and pls take in my concern
Kind regards Tim Wilcox [protected] 18 Kathleen crescent Mornington vic 3931
The complaint has been investigated and resolved to the customer's satisfaction.
champion ruby legendary
I have been buying this for 30 years. Too much bark and rubbish. Are you doing it to make it weigh more and less smokable. Come on. We pay so much give us premium product. I have spent 100 a week average for 30 years and enjoy your product the most over anything I have tried. I don't want to smoke anything else.. It's my life my my everything. Don't make me search for happiness elsewhere.. Please. I'm old. I'm 51 and Champion Ruby Legendary is my one true love. Help me keep this dream alive till I die. Maybe from this love but alas.. It is and will be till I hawk up my last gorby. Cmoooon. Thanks.
#NotHappyNatHat
The complaint has been investigated and resolved to the customer's satisfaction.
parker and simpson tobacco blue
since the product has come on sale i switched over to parker and simpson blue tobacco as i found the product to be of nice flavor and texture in tobacco and in filters. Compared to other brands of tobacco this doesn't dry out like the rest which is very satisfying to say amongst the least. So it was very disappointing to find so many tobacco leaves amongst the tobacco .iam a single person and its dear enough to smoke so very disappointing. regards bev pygram
The complaint has been investigated and resolved to the customer's satisfaction.
Hey there I have been buying parker and Simpson 25g blue for a long time and keep getting little black Peices that are either solid or like blue tac my last 4 pouches has them in it not sure what it is. Thanks
parker and simpson blue 25’s
I bought a packet of cigarettes and tried to light one without even looking at the cigarette and it wouldn't light upon inspection I noticed holes in my cigarettes. There were holes in 3 of the cigarettes in the packet. It looks like it has been eaten by a rodent. Because I am scared of contamination I have had to throw the whole packet away.
Please contact me [protected]@hotmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
jps+ crushball blue 25s
I purchased a packet of JPS+ Crushball Blue cigarettes from my local IGA in Springfield Lakes, BRISBANE, QLD, 4300
Paying $32.70.
6 of the cigarettes were missing the crushball therefore were obviously not menthol which is the reason I pay more for my smokes to have the menthol crushball. Not sure what can be done about this as I contacted the IGA store i purchased them from and was told that it's a manufacturing fault. A response would be much appreciate.
Ashlee Kreegher
19/11/19
You can email me on [protected]@hotmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
I have had this issue as well with the exact same brand- but in South Australia.
This does not seem to be an isolated incident regarding these cigarettes and it is becoming increasingly frustrating
Can you please provide me with the Customer Response Centre information. Thank you
riverstone premium rum blend 25g
Hi. I have been buying Riverstone 25g for the past yr. Normally I enjoy your product, but the last 3 packets have seem to have chunks of wood I spose I'd call it in them. Very disappointing with this as I work hard to be able to afford your tobacco. Hopefully it's a problem you can fix. Thanks for your time. Lee.
Ps.( Have thrown a lot away before I thought I'd let you know)
If you'd like to get in touch with me about my comment my email address is louthwai1@bigpond. com
Thanks Lee
The complaint has been investigated and resolved to the customer's satisfaction.
champion ruby 15gram pouch
Hi there,
I have purchased a pouch of champion Ruby 15g pouch of tobacco that contains a leaf, which is not of use for me to roll a cigarette. I believe that this is unprofessional manufacturing of the product and needs either a recall or a refund. Thank you. (Photo of leaf next to regular sized cigarette lighter for reference of size). Kind regards, Hannah
The complaint has been investigated and resolved to the customer's satisfaction.
tobacco unable to be rold
Every packet of tobacco lately I have purchased has huge wet pieces that are not able to be rolled or smoked.
If it isn't wet it is long dry bit of unsmokable tobacco plant.
I have pictures for your viewing.
After 2x40g per week I'm am getting annoyed.
I spend a lot of money on champion ruby mainly because my partner won't smoke anything else and i am the one stuck rolling 100s of smokes a week.
If you could please organise your production better as they are not cheap to purchase for unsmokable tobacco.
Thanks
Back to rolling I go
The complaint has been investigated and resolved to the customer's satisfaction.
jps blue 25 mg
Hi I bought my second pouch of JPS blue in a week and both pouches were full of chunks, hard big chunks. The amount I pay for a pouch I'm not very impressed with the quality. By the time I've taken out all the hard chunky pieces there is roughly a quarter of the pouch gone. I bought both pouches from coles swan hill. I've attached a picture of some of the chunks found...
Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
jps endless blue tobacco
I purchased a 25g pouch of jps blue tobacco 12/11/19 i opened it and rolled my smoke and found a ball of what looks like poo! Its round and hard has tobacco through it! I have never seen anything like it before! Im not impressed as they are $42 a pouch and its now 9.30 at night and the shops are shut so i cant go buy another pouch unless i want to spend more at a petrol station which i shouldn't even be doing! I would appreciate that someone contact me as i shouldn't be out of pocket for something so disgusting.
The complaint has been investigated and resolved to the customer's satisfaction.
riverstone - premium blend tobacco
Prices in Australia going up and quality going down, recent leaves I found in the packet.
I paid 28$ something 6 months ago and now pay over $40 per packet, only to have it full of leaves that won't roll properly in a cigarette paper.
Wtf Riverstone, I could almost roll a cigar out of one of them, maybe it's cigars you should be making 😂😂😂.
The complaint has been investigated and resolved to the customer's satisfaction.
champion ruby
Hi I have been smoking champion ruby since about 2001, I've tried other tobacco but it's the best. I've noticed in the last 18 months that there are a lot more big, unsmokable bits in the packs. When smoked they ruin the whole cigarette, hence wasting more tobacco. Australian cigarette prices are insane and I feel that this constantly below average product is becoming unfeasible. I'd appreciate some kind of compensation for the last year's of lost product as I would love to be able to continue buying Champion. I have many photos of these large chunks if that helps. Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
parker and simpson 25 gram tobacco
To whom it may concern I brought parker and simpson 25 gram tabacoo and there was a tabacoo leaf in it that was not shredded and it's not cheap these days to not get full amount property packed I enjoy the tabacoo and I get it all the time and never had a problem before as I said it's way to expensive these days to have some of it not don't properly I wish we had no tax one smokes I really do you they would go down I hope you can help me with this thanks
Kind regards
Kevin
To whom it may concern
Thanks for your quick reponse so you have the number to contact them on thank you
riverstone rum tobacco 15gram pouch
I bought a pouch of 15 gram river stone rum tobacco and the tobacco it's self was intensely dry which is uncommon and has a foul taste I then bought a second to compare it and it was normal and fine the first pouch bought I had a few people try and they all had the same complaint it tasted bad and was super dry. The store I bought wouldn't do anything to resolve the issue and now I am stuck with both pouches one that's basically rubbish and considering it isn't cheap I would like this resolved as it isn't fair. Please contact me to clear up anything as tgis is the brand I always smoke and after this I don't feel like I should. There were also large chunks of like bark which I do get from time to time which I just pick out and throw away as it's not smokeable or too big but there was significantly more in this pouch as I was throwing them away I started to realise that instead of one or two here I've picked out at least half a dozen and again left me unhappy and felt ripped off. I'm not trying to be rude or scam you guys I just felt it wasn't fair $30 wasted on tobacco that everyone agrees needs to be thrown away and I can't just have it sit there, and I can't just smoke it, it left me with an unsettled feeling and made me want to vomit. I hope someone reads this I hope I jusy got a bad one but I do feel like something should be done to correct this. Thank you for reading this and please get back to me as soon as possible.
Have a lovely day
Would not let me add a picture to show how dry either in the original post nor here in the comments
The complaint has been investigated and resolved to the customer's satisfaction.
long beach yellow original 25s
After purchasing a pack of 25s Longbeach original yellow from my local supermarket (Coles) i found the cigarette to be different the taste is now somewhat more like that of a cheaper brand of cigarette, it's is also different in appearance. Despite knowing the risks of smoking I Continue to smoke and regardless of the high price I have stuck to my long beach yellow for many years i expect quality for price I pay
The complaint has been investigated and resolved to the customer's satisfaction.
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4. Detailing the experience: In the complaint details section, thoroughly describe your experience. Include key areas such as product quality, customer service, pricing discrepancies, or any misleading information you may have received. Mention any specific products or services you are complaining about, and provide dates and locations if applicable. If you have had any transactions with the company, detail the nature of these transactions and any relevant communication or receipts. Clearly explain the issue you faced and the steps you have taken to resolve it, including any interaction with Imperial Tobacco Australia's customer service. Describe the company's response or lack thereof and the personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.
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