Imperial Kennels
reviews and complaints

I wouldn't give this company a 1 star but half or no stars are an option, my husband and I bought a dog from Richard which was a huge mistake we picked out the puppy we were told she was pure breed not the case, she had loose stools and had aggressive behaviors to the point of almost killing our cat and biting our son, I brought her back and requested a refund which was agreed but I have never seen it, complete scam now they are both in jail.

Imperial K-9 has failed to provide a complete refund as promised. On 4/20/17 my wife and I contacted Richard Patterson of "Imperial K-9 Training and Services" regarding the purchase of an AKC German Shepherd puppy he had advertised as being available for sale. After speaking with Richard, we agreed on a purchase price of $1, 200. On 4/22/17 my wife and I drove 2.5 hours to his facility to purchase the puppy. When we arrived, his wife Christina greeted us. We were then told that the puppy we had come to purchase was no longer available. Luckily, my wife was able to find another puppy that she liked. We were assured that if we had any issues with the puppy we could simply return him for a full refund. I then paid Christina $1, 200 in cash. During the 2.5 hour drive home, the dog was exceptionally lethargic. Upon arriving home, the dog seemed slightly less lethargic, but suffered several bouts of vomiting and diarrhea. That evening, a guest seemed to have some sort of allergic reaction when in the presence of the puppy. We obviously don't wish to cause medical issues for people who frequently visit our home. We both decided that it would be best if we returned the puppy. As Christina specifically told us that we could return the puppy for a full refund, I did not anticipate any issues. The next morning we called Richard and explained the situation. Richard insisted that we return the puppy for a full refund. We agreed and prepared for the 2.5 hour drive to his facility. When we arrived, I was greeted by Christina who then began processing the return. She stated that we would be receiving a full refund of $1, 200 via PayPal as soon as they were able to verify that we did not try to register the dog with the AKC. This seemed reasonable, and I was happy to accommodate them. Christina stated that the refund would be sent via PayPal on either 4/24/17 or 4/25/17. After waiting a week for the refund, it had still not arrived. On 5/1/17 we emailed Richard and Christina via his website to inquire about the status of the refund. Later that day, Richard sent a PayPal payment to me for $500. There was no explanation of why the refund was for $500 rather than the agreed upon $1, 200. This seemed a bit odd, although I assumed he simply planned to send another payment of $700 shortly. On 5/2/17 we decided to email Richard and Christina again to inquire about the status of the refund. At this point, he responds that he has decided to no longer honor the agreement, and that we will only be given $500 of our $1, 200 payment back. He then remarks that his decision to only keep $700 is a "generous" and benevolent act. He then proceeded to threaten us that he would somehow "reverse" the $500 PayPal payment if we contacted the BBB regarding this matter. During the next week we exchange a series of emails. As the discussion continues, Richard becomes increasing unprofessional, hostile and belligerent. When I ask why we were told to return the dog for a full refund, he refuses to answer. At this point, Richard claims that we are somehow harassing him and warns us never to contact him again. During this entire endeavor, my wife and I have been nothing but professional and accommodating. I feel that we have been more than patient; we simply want our promised refund. We obviously would have never made a 2.5 hour drive to simply give Richard and Christina a puppy without the agreed upon full refund of $1, 200. Had Richard and Christina stated that a full refund would not be provided, we would have simply kept the puppy and made the necessary arrangements for anyone with allergies. We are rightfully shocked and disappointed that Richard and Christina would do something so blatantly dishonest and unethical. Their lack of integrity in this matter has reached the level of absurdity. It's clear that both Richard and Christina are unstable individuals who have serious integrity problems. We want no further contact with them, and simply request our refund.

Rick Patterson of Imperial Kennels in Suffolk VA has been an issue for this region since he decided to breed dogs 4 years ago. He breeds Belgian Malinois, GSD, and Dobermans. He has been in trouble with AKC many times for false pedigrees, changing dogs names and even using his children's names on the pedigree because of his issues. He makes up lies about his dogs, where they come from and what they were used for. He boasts about an A+ BBB rating but many people have provided proof of his lies and he somehow gets them removed. He likes to impersonate law enforcement and tell people his dogs were military and law dogs. No department will get a dog from him because they know him too well. He currently has 8 pending felonies, a Protection order from a client he lied to and 2 more felonies getting charged this week. He also buys fake likes on his Facebook page to try and look respected. He lied to a Purple Heart recipient Wounded Warrior from the marines with PTSD. He is NOT affiliated with Wounded Warriors and has been reported. He made a story up about a site saying he was a navy seal dog and had been on 4 deployments and the dog had PTSD. The story pulled on the marines heart strings and he ended up with a Belgian Malinois who bites his 2 Young children and his wife. So he sold a dog under false pretenses to this poor family and they are having a hard time now because of him. He said that service dog training would be provided but did nothing. He says he is a Master trainer but he is not. He has. It been trained, he watches YouTube videos, that's it. He won't give them their money back but did offer after he found out he has been exposed. A local news channel is going to cover the story. When he gets confronted and people find out his lies he acts crazy. He has a ton Of lawsuits against him and his wife Christine D Patterson. They don't pay the companies that have poured concrete, worked on their property and even fencing companies have sued them for in payment. They are just horrible people that push out as many puppies as they can just for money. Stay away. Here is a blog about a lot of lies and deceit he has been caught in. There is a different story for every potential customer just to make a sale.
https://plus.google.com/111321764727979170219

Imperial Kennels LLC sold me a puppy, and when I asked the rep if the puppy was grown enough to be taken away from his mother, the breeder told me that he was old enough. Ok, I brought the puppy home and the puppy acted strange and had the diarrhea. I was worried about the puppy and brought him to the vet. The vet told me that the puppy was too young to be taken away from the mother as well as the puppy was full of parasites.