Incorrect billing and meter readings
We do not live in South Africa permanently. We visit South Africa for one or two months annually and stay at our house which is in a complex. The main switch of electricity is always switched off on our departure and our house is locked. A family member inspects the house from time to time and confirms the electricity always remains switched off. During our...
electricity bill
On the 26th of February we paid for our prepaid box to be installed, it has not been installed till this day and it was supposed to take upto 6 weeks our bill is now R4663.
We've been paying and the amount does not seem to be decreasing.
We must now pay this amount of R4663 were you could have installed our box and we wouldn't not be in debt.
incompetent staff
Account 115873
Deposit was increased and arrangements were made to pay the deposit. First payment of r250, second payment of r500 and third payment of r250, adding up to r1000. Still the lady in accounts insist that the outstanding balance is r250. Numerous proof of payments has been forwarded, still she does not see it. A recon was done for her, proving the payment, still she does not see it. I am at a point that I am loosing it
electricity bill - notice month, inflated amount, no response from impact meters, notice letters received iver festive season 2017
I have sent notice if 'discontinuation of services' on 19 Sept 2017. I have notified Impact Meters that property has been vacated on 30 Aug 2017 and geyser has switched off since 1 Sept 2017. I have requested final account, which could not been provided. I have made payment of R1000 on 22 Aug. Only 1 person lived on the premises. No one from Impact Meters 'could assist' me regarding final acciunt queries, instead I have been handed over for ir debt collection. The debt collectir has sent about 3 notices over festive period... I have been away and therefore did not receive any notices. I find this to be very unethical behaviour. I have akways paid in time. The final account received is more than double what I used to pay monthly - R2202.
I feel that I am being bullied by Impact Meters and their staff. They refuse to assist to resolve this extremely high, unrealistic final account. This final account is more than double the monthly bill I paid over more than a year.
Please assist me in order to resolve and prevent of being bullied and blacklisted by Impact Meters.
Kind regards
Giesela Stover
[protected]
useless service and
Our electricity was cut off by Impact meter services. We recieved a Discontinuation of electricity letter from them that says that we must Pay R1469.69 in total to reconnect our electricity. We paid R1500 into their account. I contacted them to get someone to reconnect my electricity. I told them that I have a one month old baby girl in our house that must be fed. They just told me that they can do nothing for me, I must pay a extra reconnection fee of R370. Then they will connect our electricity. I dont understand are these people heartless and incompitant. Why must I pay a reconnection fee twice. Before I forget I even tried to make a arrangment with them to not cut the power but said no.
Very unhappy with the service received from both Karleen and Salome at the Pretoria East centre.
electricity gets cut off
This month i totally forgot to pay the electricity account. seeing its only one month i thought i would just pay it next month. ha ha to my surprise they cut off the electricity. i made an arrangement with Lee anne that i would pay, which i did and faxed the proof of payment. they said they only received the payments after 12 so it was cut off. Now i must pay an additional R300 for reconnection.
This company has been hounding and harassing me with a bill I didn’t incur. I was staying at Lombardy Meander, unit 95 and when I moved out at the end of June 2022 (after serving notice and settling my accounts), they kept billing me until September. Now they’re trying to impose that bill onto me with threats.
My electricity just got cut off now..after 3x asked them to send me statements they never send it..just come and diconnect..so how do i know what i owe..how do i know whats my due date..they charged me 1000 rand to get the electricity on my name...now...after disconecting charge me more than my usage to reconnect..wtf?
Same thing happened to me. No communication no bills, and they cut your power.
They are completely heartless and do as it pleases them, knowung that they got their customers in a catch 22. I heard them speak to customers, including myself, in sarcastic and in such a disrespectful manner that it left a bad enough taste in my mouth for me to write this. They are truly horrible people to deal with, and not only me, but many other people don't trust them. Hello peter complaints will also verify what I said here. They should be the last company to be considered when choosing an electricity supplier. Their staff are totally unfriendly and I'm not saying this because of the incident I've been involved in, but the numerous accounts I had to listen to the screaming sessions at their offices when paying my bill at their pay office near Silver Lakes.
Overview of Impact Meter Services complaint handling
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Impact Meter Services contacts
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Impact Meter Services phone numbers+27 127 638 200+27 127 638 200Click up if you have successfully reached Impact Meter Services by calling +27 127 638 200 phone number 6 6 users reported that they have successfully reached Impact Meter Services by calling +27 127 638 200 phone number Click up if you have UNsuccessfully reached Impact Meter Services by calling +27 127 638 200 phone number 10 10 users reported that they have UNsuccessfully reached Impact Meter Services by calling +27 127 638 200 phone numberPretoria East+27 126 654 520+27 126 654 520Click up if you have successfully reached Impact Meter Services by calling +27 126 654 520 phone number 3 3 users reported that they have successfully reached Impact Meter Services by calling +27 126 654 520 phone number Click up if you have UNsuccessfully reached Impact Meter Services by calling +27 126 654 520 phone number 1 1 users reported that they have UNsuccessfully reached Impact Meter Services by calling +27 126 654 520 phone number50%Confidence scoreCenturion
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Impact Meter Services emailsimpact@amps.co.za100%Confidence score: 100%Support
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Impact Meter Services headquartersSilver Well Retail & Office Park, First Floor, Graham Road, Shere A.H, Pretoria East, 0084, South Africa
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