The complaint has been investigated and
resolved to the customer's satisfactionResolved IKEA — terrible experience
resolved to the customer's satisfaction
First of all, I live 45 minutes away from the Ikea store in Frisco. I shopped there on Saturday with my daughter and we chose a dining room set with 6 chairs, a bedroom set and a computer desk and chair. I intended to have the furniture delivered to our home. We stood in the long cashier line only to be told we should have gone to the other line to have the furniture delivered. So we stood in that line only to be told we should have paid the cashier first??? My daughter had to be at a wedding that evening so we left and I was to come back the next day to decipher how we were supposed to pay for the furniture and have it delivered.
Next day I came back and also chose a double bed and dresser for my son's room. So, I had two beds, two bureau's, a very large and heavy dining table, six dining chairs and a computer desk and chair picked out to be delivered. Once again, I stood in the long cashier line, just like they told me. The cashier told me I needed to order the merchandise from the home delivery line. I went to the home delivery line only to be told that this is a 'self-service' store and I am supposed to go get the furniture myself and bring it through the cashier line and then they would deliver it for a price. WHAT??? Sorry, but I am a female that weighs in at 120 lbs. Can you just picture me bringing two beds, two bureaus, a computer desk and chair and very heavy dining table w/six chairs through the cashier line? What a JOKE!! When I mentioned this to the manager in the delivery window, he told me if I couldn't bring the furniture there myself, I was out of luck. So basically, if I'm a single female, I can't shop at Ikea for my furniture. Isn't this discrimination??? Or am I missing something??? There is NOTHING in the store to let anyone know this ahead of time. No signs stating you have to be able to lift and cart your furniture yourself or you cant' shop here. AND I had previously asked one of the several people standing around the computer chatting on the showroom floor if I was filling out the form right. So any of you people that are going to say I; should have checked it out first and it's my fault, well, forget it because I DID. The girl said 'Yes, just take your order to a cashier when you're finished.'
I called customer service when I got home to express my concerns and the rude little jerk told me there are people in the warehouse to assist people in getting the merchandise on their carts to wheel through the cashier. This was after he verbally abused me for being so stupid as to think this store had customer service included. And I wasn't told this by any of the three disconcerned idiots chatting with each other around the computer in the showroom. And can you imagine wheeling all this furniture though an already busy cashier line? if you're going to pay for it to be delivered, wouldn't you think they could pull it off the shelves themselves? This place is a JOKE!! I hope their tenure is Dallas/Frisco is short lived. I don't think the city is desperate enough to have to put up with this kind of customer dis-service. And the manager that was supposed to call me back within 24 hours, hasn't yet. Wonder why???