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1.6 395 Reviews

IKEA Complaints Summary

60 Resolved
319 Unresolved
Our verdict: With IKEA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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IKEA reviews & complaints 395

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J
6:29 am EST

IKEA Delivery

I have an order active with Ikea Ireland. It was due for delivery on 9 March. I gave the Eircode D06 RF61, which identifies Zaytoon Ranelagh high street on google maps and my door is on that address just beside the Zaytoon entrance (although there is no number 64 on the door). I was there at the required time.

The time window was 7am-7pm per the web site and this was never updated. The phone number provided was never contacted with an updated time by email or phone call, per the phone's records. I used this number to set up the account and to talk with Customer Services as ID. This was the third order to this address in the last few months.

I phoned Customer Services during the morning and was told a time slot around 1-2pm. I was there looking out for the white van with the front door open. I phoned again at 2-2.30 to be told the van could not find the address and had left, but that they had phoned and there was no answer. I was offered 29 March as the new delivery date.

I think the delivery should be prioritised in the circumstances. There is something wrong in the logistics that the web site delivery time is not updated and there is no email, text or phone call recorded as received.

I understand the covid situation, but remain confused as to what went wrong in this situation where the Eircode was provided and I was waiting with the door open at the location. Did they have a problem accessing maps? or just going on the bare address: 64 Ranelagh - sometimes confused with 64 Ranelagh Road. When I phoned Customer Services I was asked for landmarks and gave Zaytoon and Milano, so hopefully this should not occur again, however it would appear not to be my fault and I believe the delivery should be prioritised. I am guessing there is no 'slack' in the system to allow this but at the very least a proper explanation should be provided.

Desired outcome: 10/03/2021

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1:17 pm EST
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IKEA Remove Billy from working with public

I had a bad experience with a team lead by the name of "Billy" on March 4th at approximately 3:45 pm. His immediate supervisor is Meghan Roberts. This employee works at the Polaris IKEA located in Columbus, Ohio.

My husband and I drove an hour to this location and we had a decent experience with the visit until we went to check out. We were shopping for a potential kitchen remodel and ended up picking out a few items.

Upon getting to the check out, I decided to relinquish the wheelchair the store provided and stand in line. I have arthritis and walking the entire store and standing is difficult. The lines were much too long so I approached Billy to ask if he could provide more cashiers to move the lines along. He said no that's all he had and the other cashiers were taking breaks. I asked him if he was the scheduler because there wasn't sufficient help and he told me it was none of my business. I was trying to empathize with him as to the frustration of not being provided enough help but he was unable to discern my intent and became combative at which point I was throughly offended by his aggression. He used a curse word and told me I was rude. I the. Went to stand beside my husband in line and we could see him gossiping about me to the self check out clerk which made me feel uncomfortable. He came off as someone who didn't care about my needs or my business and I thought you should be made aware. He was generally mean spirited and it ruined our visit that day. This man has no business working with the public.

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2:56 am EST

IKEA Mattress topper

My name is Teresa Jurkovic [protected]) I purchased a mattress topper about one month ago assuming that it was the same as the other one I purchased for my daughter a while ago. *Tussoy Mattress pad 180x200). When I got home and opened the pad, I realized that it was a lot firmer than my other one. I contacted the Canberra store and asked them if it had changed and they said that it had changed due to consumers wanting a firmer mattress. I think that this is very unfair that a product has been changed completely without any disclaimer alerting the customer. Same name, same description etc. etc.

I then took the mattress back and the lady at the service desk asked me to go and find another mattress pad that I wanted to exchange this for, I went and found another type of mattress only to be told that it was out of stock. I asked them if I could leave my mattress there and be notified when it comes in and they said no. Then I asked to speak to the manager (Alex) and asked if we could come to some sort of agreement to save me from putting the mattress back into my car unloading it at home then driving back again (35 min) to unload again and go through the same process and without any thought he said no! Today, I am absolutely disgusted with the lack of customer service I have received and will let others know of my terrible experience at your store. This has turned me off coming to your store ever again.

Desired outcome: Preferably a refund given that the product has changed without being told.

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10:05 pm EST
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IKEA Rakkestad

I recently purchased this item and it is honestly a piece of junk. I had a professional install it and he showed me how faulty the product is. The doors don't even shut properly. I have bought most of 7-bedroom house from IKEA over the years but lately their stuff is so rubbish. I want to return this rubbish and get my 750 his back as it's not even worth 300nis.

Desired outcome: Or to return item or a full/partial refund

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5:03 pm EST
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IKEA Order on line failure

Placed oder on line three times and each time ikea
Stated the bank handling credit card would not accept request fir credit! The orders were cancelled!
Now I have to wait 48 hours to place an order. The bank credit card stated there never was a request from ikea.

Desired outcome: get product orders and delivered

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6:46 am EST

IKEA Rodulf standing desk

I've recently purchased a brand new Rodulf Standing Desk and the black surface on the footposts were scratchedscuffed when I unboxed them, as you can see from the attached pictures.

The Portuguese IKEA store has offered to replace my item as they claimed that this was a packaging issue.
But If so, I'm terribly afraid to open a brand new box and find the exact same issue?

Any help is much appreciated, thanks.

Desired outcome: Explanation

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8:52 am EST
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IKEA Orders never delivered

I wait for almost 3 weeks for the scheduled date. I got a call from a very rude driver that couldn't find an address very different from my that IKEA has on file. I contacted customer services abs reschedule it. Orders never show up. I call and rescheduled two orders to be delivered now for third time already and no one arrived! Very frustrating because my wife have to stay home and not even go out for way or shopping. This is ridiculous.

Desired outcome: I want my orders delivered

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Update by Fernando DeFaria
Feb 21, 2021 8:54 am EST

Ikea, third party delivered companies are the worsening of the industry

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6:02 pm EST
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IKEA Cart and Delivery

Your Canadian website claims you deliver "right to your home or office" but asks for a postal code. There are NO postal codes that work so none that you deliver to!
One Ikea store does not ship to another (Calgary store to Edmonton Store), nor does your checkout allow you to purchase anything without the 'delivery' info which is NOT AVAILABLE ANYWHERE.
I even tried purchasing online so I could pick up in store but, again, the delivery section won't allow me to complete my order and pay for anything.
So, it would seem that buying online and delivery ARE NOT available at all and I will have to physically make the 8 hr trip to Edmonton to try and see if the products I need are in stock. This is very poor business indeed!

Desired outcome: Get rid of false advertising on your Canadian website and let your customer's know that buying online and delivery are NOT AVAILABLE on your website.

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4:21 pm EST

IKEA Product delivery, customer service.

I called on February 14, 2021 regarding order number: [protected], placed on 2/5/21.
I had checked the website and there was no information.
When I called customer Service, I was asked for my name, address, order number and date. I provided these but was told that was not enough to verify my account! If I didn't provide an email and phone, they would not help me. Since I did not wish to provide a phone number and hadn't originally, I provided the email but not the phone. The representative refused to help me. I asked to speak to a supervisor. She also initially refused to help but after I provided all the information again, except for the phone number, she agreed to tell me that the order had not yet shipped! No explanation.
This is not customer service. This is abuse.
I would appreciate
1. Contacting me and providing a reduced price for my order given the inexplicably late delivery and the abusive customer service
2. A change in your training program. Providing more information than is on the order itself in order to verify customer identity is an attempt to extort information to which you are not entitled and you should cease this intrusive questioning immediately.
3. Delayed orders should require that customers be notified and a new delivery date set.

Desired outcome: 25% discount on my order

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L
11:01 am EST

IKEA Door for size 201*58*75

I emailed ikea ksa twice and asked the employee in the wardrobe section regarding Wardrobe size 201*58*75 and the answers was -door 195*50 - i went to ikea + i took it by myself + my apartment on 4th floor= finally it was wrong choice. After all of this i emailed them again and the answer was: you can return it back within 90 days! As simple is that!

It's just so un polite regarding my time wasted + my effort on nothing / am working woman.

Am so upset of what happening.

Desired outcome: To deliver and install the item on both wardrobe for free.

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11:39 am EST
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IKEA Hauga bed frame

I purchased a Hauga bed frame from Ikea Charlotte. It was the last in stock. The frame was missing six bolts. I assembled it the best I could using the bolts I had assuming that you could ship me the missing bolts. I contacted customer service to order the missing bolts, then received an email that they are not in stock in Sweden. I called back and asked for a refund but they said they could not issue a refund unless I return the bed to the store in Charlotte. I asked for a manager, they said there is nothing they could do. I called back after 2-3 weeks and they said the bolts were still out of stock. I am extremely disappointed in the customer service that I have received from Ikea on this product. I have explained that I live 4 hours away from the store and have no plans to return to Charlotte within the time frame required to return the item. I find it absolutely incredulous that such a large corporation would require me to drive four hours and pay for gas and accommodations to return a $200 bed frame that does not work. Not to mention the fact that COVID-19 adds additional risks to me traveling. I am a loyal Ikea customer, but this customer service policy needs to be changed!

I am requesting that you send someone to pick up the bed frame or issue a refund immediately for this item. I should not be required to drive 4 hours back to Charlotte in order to get a refund.

I have included a copy of the email saying the bolts are out of stock below. Date of purchase was 10/30/2020. Register 14 number 233. Store 0067. Total $437.75. Article [protected] 23388. Hauga for $179.

We also purchased slats to go with this item on a different receipt. They are Luroy slats. We will need to return these also.

Hello Jenna,

Thank you for taking the time to write us. We apologize for any inconvenience.

Regretfully, upon further review, the parts requested are not available at the distribution facility in Sweden at this time. We apologize for any inconvenience.

We suggest checking back with us and resubmitting your request in 2-3 weeks.

Alternatively, please return to the store with your receipt and assembly instructions to identify any parts that are needed. You may also return any defective or damaged parts requiring replacement at the store.

We apologize for any inconvenience that this may have caused you, and we hope that you will continue to be a loyal and important IKEA customer.

Best Regards,
Andrew
Customer Resolution Assistant
IKEA US Customer Support Center
Phone: [protected], seven days a week 9am - 10pm EST
Email: https://bit.ly/2sKGQTk
Web: www.IKEA.com
Please consider the environment before printing this e-mail. This message contains confidential information. Unless you are the addressee (or authorized to receive for the addressee), you may not copy, use, or distribute this information. If you have received this message in error, please advise IKEA Customer Support immediately by returning it promptly by mail.

-----Original Message-----
From: sac ecommail [mailto:[protected]@ikea.com]
Sent: Tuesday, November 10, 2020 5:47:47 PM
To: CSC Aftersales US
Subject: My IKEA Product / Missing Hardware/Replacement Parts- My IKEA Product

From: Jenna Sweezey
User's email: [protected]@gmail.com
Phone Number: [protected]
Address: 8221 Aaron Lane
City: Knoxville
State: TN
Store: 067
Zip Code: 37920
Year of purchase: 2020
Product Name : HAUGA
Product Article Number : 904.463.65
AA number from assembly instructions : AA-[protected]
Page number and step number of part : page 3
6 digit hardware number : 000000
Message: For Canada CSC [protected] x10

Desired outcome: Full refund immediately

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5:03 am EST
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IKEA Ordering online via Ikea.ie website

Hi,
I have tried to make an order for a bookcase and a shelving unit. Since we are in a total lockdown I have no other way than to order online.

While going through the checkout procedure I ran into a problem. It requires a mobile phone number. There was no way for me to continue the checkout without entering a valid mobile number.
I only have a land-line number...

My house is located between two hills, there is no cell phone coverage at my house. Now especially with the lockdown, it doesn't make sense for me to get a mobile.
At the end I entered a number from someone familiar, and my own landline number in the 2nd address line. I hope the delivery driver gets the message in case he needs to call me if he can't find my house (which often is the case as I am quite remote).

I find it very limiting and even a bit discriminating that you can only order things if you have a mobile phone. Nowadays there are even services that instead of receiving TXT messages that a computer voice can call any number and send a voice message. I would have thought that a company like IKEA could well afford that.

Maybe you can send a message to the delivery guy to call my landline [protected] and forget about the cell phone.
My order id is [protected]

Thanks

Regards,

William

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12:43 pm EST

IKEA Rakkestad wardrobe

On Sunday, January 10, 2021, I purchased a Rakkestad Wardrobe Cabinet.
I am an 80 year old woman who had a family member put it together. On assembling it together, everything was fine until she assembled the doors.
As the photo shows below, the doors will not close totally. There is a gap at the top on the left side and a gap at the bottom on the right side. It appears that wood is somewhat bowed.

I am up on the third floor, the item is very heavy and to unassembled it and bring it back is going to be hard for me.

Rakkestad ward/slid dr 46 1/8x69 1/4 "black - 604.537.67

Desired outcome: To get some kind of discount on the purchase.

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8:16 pm EST

IKEA Refund

I have two letters for two items that were cancelled in November 2020 and the letter states "You will be refunded on the same form of payment used to make your purchase, including any service fees and taxes, within 7 business days." I called in December and was given a BS excuse that it will take at 6 weeks. IKEA is using the covid public health crisis as an excuse to hold onto money and not issue refunds. I explained that the transaction is an electronic one that is done remotely and that I thought it was disgraceful and dishonest to tell people 7 days and then hold the money hostage. It is now Jan 2021 and still no refund. I will gladly provide all the refund details privately but with the numbers below IKEA can see they have not sent back my money.
Refund Reference Number: [protected]
Refund Reference Number: [protected]

Desired outcome: Refund plus interest

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5:11 pm EST

IKEA Refund of shelves not delivered

Bought some shelving there and they were never delivered. They were going to refund my money but now say it was delivered. It was not delivered. Cant talk to anyone there, can't leave emails either. I guess small claims court is the only answer.

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7:31 pm EST

IKEA Customer service with returning delivered item

Hello,

This message pertains to a complaint regarding continued, yet unsuccessful, attempts to return an online IKEA purchase I have not used and need to return asap

Order number: [protected]
Stocksund sofa > Ljungen blue/black/wood
Article no: 691.298.02
Purchased 10/13/20 online
Received 10/17/20 via delivery

Price: $699
$49.00 delivery
$49.56 tax
______________
$797.50 total cost

I am reaching out via email because for the last several weeks I have made repeated attempts to contact an IKEA representative regarding a return I've been trying to make and have had no success. I purchased the sofa anticipating a move I was preparing to make into a new apartment. However, due to unforeseen circumstances these plans are no longer in progress and therefore have no place for or need for the sofa at this time - thus have been trying to return this item in a time sensitive manner (as the sofa was delivered to a residence where I no longer will be residing).

Ive attempted to find direction/instruction on how to move forward with this process using the online website - however, this was not only limited in helping me to move forward with the process, it was vaguely and uninformative. Instead Ive tried calling IKEA customer service a couple of times a week for several weeks now (which I would ultimately be disconnected from by the automated voice prompt due to the abnormally "high call volume" IKEA has been experiencing for weeks now?) And still have had no luck getting someone on the phone to help me with a return I have every right to make at this time when its needing to be made. I've gone so far as to try and request assistance with/for other services in an attempt to get anyone at all on the phone to assist me. Even then I would ultimately find myself being "apologetically" disconnected due to "the high volume of calls" experienced and there being no one available to assist me.
I finally tried finding someone to assist/direct me with my return by requesting to speak with someone from kitchen sales - which sure enough, being this selection dealt with bigger spending like kitchen designs - allowed me to speak with some kind of representative. When I voiced my complaint regarding how impossible it has been to speak with someone regarding help with a return I need to make - the representative confirmed how the system was overloaded with calls coming in and to return it to my local store and to just explain the situation to customer service. However - I not going to travel all the way to the store just to ask someone for help with a return I can not physically take along with me due to its size. This has become overwhelming and frustrating which should be the case. I have been a loyal customer and spent a lot of money at IKEA over the years - even just having purchased almost $1000 worth in bookshelves/display cases not even a month ago. Now I'm considering having all of that returned to because there is no excuse for the difficulty I've had to go through in trying to return an order for this length of time since having received it in October 2020.
I am prepared to file multiple complaints if someone doesn't get back to me and resolve this issue by setting me up with services to have my product picked up (the same way it was delivered) for return to IKEA immediately.

Nicole Delgado
[protected]
[protected]@gmail.com

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10:12 pm EST
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IKEA Billing credit department

I placed an order on ikea website on October 21, I could not go and pick it up and on October 23 I received an email saying that I was going to get a credit in two or three days. On November 17, almost 30 days later, I have not received a refund I call IKEA and I talk to customer service and they told me that it was strange that hit was so late. But that I was going to get a refund. I said I wanted to make a formal complaint. I was on hold for 45 minutes I did finally talk to supervisor. I explained to the supervisor the situation and they said that the policy is to get a refund between 10 and 15 days, I said I received an email that hit said it was going to be two or three business days. I told her that somebody was missed directing the client. That is thought that IKEA was being very dishonest. I asked her for her badge or her last name and she said she was not allowed to give it, all what she told me that she was Barbara r.. I told her again that I was feeling that IKEA was being very dishonest and miss directing the clients and they should provide information. After I finishTalking to her, I received an email stating that a refund was being processed and that it was gonna take 10 to 15 days to receive the credit. I feel that if I have not called that refund was not going to be processed and it was getting forgotten to the benefit of IKEA. I feel like ikea have been very dishonest and I feel this is a case that should go to Lawyer And should have consequences. I hope IKEA call me with the resolution and apology. Emails attached.

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2:38 am EST
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IKEA Return & customer service

Hello,

On Monday, 9th November 2020, I went to IKEA store in Bucharest (Baneasa), Romania to return an item from a previous order. Since IKEA has a 365 days return policy, I thought I can return the item anytime within this frame. Also, since the timing of buying the item up to the return, me, together with my family, lived some place outside Bucharest, totally isolated, due to this pandemic. So, although I wanted to return the item earlier, I could not, as the item itself and the invoice were left in our Bucharest home. Beginning of November we came back to Bucharest and after finding the invoice, I went on Monday 9th November to IKEA to finally return the item.      I took an order line ticket and waited for my turn. My ticket was no. 242, and I got my turn around 19:00 PM RO time. The IKEA employee refused to receive my return from the start and addressed me in a very rude manner, also implying what I am doing at home with the items I bought from IKEA,  not specifically this item, but all. I asked her nicely to present herself to know who I am talking to and to know if I can talk to her supervisor or complain about her attitude. She refused to present herself. She had a badge with the name IULIANA, but I do not know if this is the real name or just a fictitious one they use for customer service representatives. Also, when I insisted I need to talk to a supervisor or make an official complaint, she refused and she asked me to go by myself to Customer Relations office (office which was empty at that hour) or just scan a QR code from her desk and make a complaint there. After scanning the QR code I realized that actually it was a short survey with grades from sad face to smiley face that I should give to the employee. This was outrageous. So she actually made present my identity card to make the return but she refused to present herself. And also mocked me when I wanted to address to her superior or make a formal complaint about her service and attitude towards a customer.

Further on, I went to the click & collect office, which is in the same area, because I had also to pick-up another order. When talking to the employee from click & collect she informed me that it is normal that they receive the returned products, especially if they are within the 365 days policy. While I waited to collect my new order, some other customers arrived to return IKEA products and I witnessed as the same employee mentioned above (IULIANA) refused each and every customer to return and send them home with the same rude attitude. Also, there was a couple who ordered kitchen furniture of a very big value and the furniture was not matching the dimensions they submitted, they were there asking to talk to a supervisor to solve the issue and the same employee told them to go home as there was nothing to be done. Since the furniture was custom made, she refused the return or to propose to them another solution, or to talk to a manager. Which was outrageous!

As at the Return office there were 3 employees, I also tried to return my product to another employee. I got no. 246 in the order line, but when I got to talk to the employee about the return, this IULIANA shouted to her that she should not receive my product for return at all as she already refused it. Totally wrong attitude and shouting there to the customers and colleagues is extreme. Usually when a person gets employed in a company, she should do the psychological evaluation. Or, my guess is that this IULIANA did not do hers or cheated, because she is a very unstable person and with an attitude like that she should not work directly with customers at all.    I must admit that with this experience, my view and impression about IKEA products & services and company as a whole totally changed. I did not think that IKEA employs such low qualified persons showing such a degradant attitude towards the customers, the ones that actually pay her salary. From now on I totally think of other furniture and home accessories companies when to buy, and not IKEA.

I must specify that I also made a complaint via phone on 10.11.2020 morning, right after the incident. Over the phone, the call center employee defended the employee with a degradant attitude (IULIANA) mentioning that she was entitled to refuse my return and act like she acted. WHAAAT? Really? She was entitled to treat me and all the other customers she refused that evening like this? No way. On my time and my money nobody mocks me and nobody treats me like this! End of story. I addressed her in a very nice manner. I explained to her and I also presented all the documentation she requested. Even my identity card, although in Romania the only entity entitled to request the identity card is the National Police. So when presenting on the phone call to the call center employee the fact that I presented my identity card and my name to IKEA employee but she refused to say her name, the call center person responded that she is protected by GDPR. WHAT? And I am not? GDPR applies to all persons. And I can have her sued and even arrested because she requested my identity card although according to local legislation she cannot do that. I will also make a complaint with the Data Protection Authority in Romania where complaining that IKEA forces the customers to identify themselves when returning and picking up an order although they should not do that according to local legislation. And actually, upon requesting a customer to present the identity card there is no GDPR or data protection agreement to sign or anything else that guarantees data protection.    In addition to the complaint over the phone call, I also wrote the complaint via email to the local IKEA representatives. No answer so far.

As a final remark, I would like this employee to be sanctioned and removed from working directly with customers. Also she should do a psychological evaluation immediately. I am also requesting to return the item I want to return. I do not know if I mentioned before but it is a pillow cushion that does not fit the cushion. Which is strange, because I bought it for an IKEA pillow with the same dimensions but the cushion does not fit. So maybe the cushion has a defect and really needs to be returned. If my return will not be approved, I already filed a complaint with the Local Consumer Protection Authority and I am ready to move forward to the EU Consumer Protection Authority until I find my justice and protect my rights as a customer. I am also willing to contact a lawyer for this. It is not about the money for return but for the attitude of the employee and also the fraud campaign IKEA is using as a return policy of 365 days. Your campaign is even mentioning and I quote "Did you change your mind? It is ok to change your mind about our products. We have a 365 days return policy and you can return your product anytime within this frame." I am also willing to ask for damages for all the time wasted to go to IKEA, gas used for to and return, time wasted to return the product without success (almost 1 hour I spent there on 09.11.2020). 
I am looking forward for a quick feedback on this and a resolution + corrective measures from IKEA's side + accepting my return and giving back my money. 
You can contact me on writing to this email address [protected]@gmail.com. 
Thank you.
Teona-Sandra Chiritescu

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8:53 am EDT

IKEA Delivery, customer support, headquarters

I've been trying to contact someone sober, a human being, well trained, responsible, who has an idea about what ikea is doing to u.S. Customers. You have been scamming people in united states, I already reported ikea to the government and I wish you go out of business. That's how aggravated I am with your extremely poor and low class customer support in the u. Sa.
I placed an order on september 13, 2020, paid for my order and nothing was delivered. I called your customer support line 13 (thirteen tiomes) and got thirteen different answers! No one knows anything about orders, customer support or how to handle an issue.
I just called the ingka headquarters in netherlands and the operator was the rudest person I ever spoke in my life, I am assuming this is an netherland people issue, being rude and nasty. I asked her the phone number for ikea headquarters in sweeden and she said she could not give it to me, she would send a mail to them and they will mail me their contact information. What planet do you guys live in? Are the people working for you humans?
You are the jerkiest business I ever deal with.
You have 24 hs to send me the phone number for ikea headquarters in sweeden with a name to contact and speak with or I will file the hugest lawsut ikea ever had in their life. Ikea is a hassle! You get people ill, sick, with a lot of distress.

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1:40 pm EDT

IKEA ESA

I think that stinks, that you do not allow Emotional Service Animals in your store.
In the USA they are allowed mostly everywhere, foodstores, pharmacy, banks all retail stores except Ikea?
I and a friend was going to shop at your Sunrise Florida store when we were stopped and asked about my dog. They didn't even want to see his registration papers. He is registered as an ESA, dog with proof of paperwork, chip, badge, and letter of service.
I have had my dog for 2 years now and your store has been the only store that I have been to that you denied entrance.
This is America, I think you should pack up your discriminate store and move out of our free country! I will make sure that everyone I know, knows about your discrimination practicing. Your policies surely suck and don't blend into our way of life here in Florida.
I am also filing a complaint with the State of Florida, and the Federal US government.
I never thought that a gentle nation like yours would have such a discriminatory rules like this.
I am one very unhappy would be customer.
I have shopped there many times in the past, but today is my last visit, unless you change your policies!
Eugene Metzger

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IKEA Customer Reviews Overview

Ikea is a well-known furniture retailer that offers a wide range of products for home and office use. The company has a strong reputation for providing affordable and stylish furniture that is easy to assemble. Customers appreciate the convenience of shopping at Ikea, as well as the quality of the products they purchase.

One of the most positive aspects of Ikea is the company's commitment to sustainability. Ikea has implemented a number of initiatives to reduce its environmental impact, including using renewable energy sources and reducing waste. Customers appreciate the company's efforts to be environmentally responsible and often choose Ikea products for this reason.

Another positive aspect of Ikea is the company's customer service. Ikea has a reputation for being responsive to customer needs and concerns. Customers appreciate the company's willingness to address issues and provide solutions in a timely manner.

In addition to its commitment to sustainability and customer service, Ikea is also known for its affordable prices. Customers appreciate the fact that they can purchase high-quality furniture at a reasonable price. Ikea's products are often compared favorably to those of more expensive retailers.

Overall, Ikea is a popular choice for customers who are looking for affordable, stylish, and sustainable furniture. The company's commitment to customer service and environmental responsibility has earned it a loyal following. If you are in the market for furniture, Ikea is definitely worth considering.

IKEA In-depth Review

Product Range and Quality:

IKEA offers a wide variety of furniture and home decor products, catering to different styles and preferences. From modern to traditional, their range is extensive and diverse. The quality of materials used in their products is commendable, ensuring durability and longevity.

Website Design and User Experience:

The website is designed with user experience in mind. The navigation is intuitive, making it easy to find products within specific categories. The search functionality is efficient, allowing users to quickly locate desired items. The website speed is impressive, ensuring a seamless browsing experience.

Pricing and Value for Money:

IKEA offers competitive pricing for their products, providing value for money. When compared to competitors, their prices are often more affordable without compromising on quality. Additionally, they frequently offer discounts and promotions, making their products even more budget-friendly.

Customer Service and Support:

IKEA's customer service is highly responsive and helpful. They promptly address customer inquiries and concerns, ensuring a satisfactory experience. Support channels such as phone, email, and live chat are readily available for assistance. Their return and refund policies are fair and accommodating.

Delivery and Shipping:

IKEA offers various delivery options to cater to different needs. Their delivery speed is commendable, ensuring timely arrival of products. The packaging and handling of products are done with care, minimizing the risk of damage during shipping. They provide tracking information and maintain clear communication throughout the shipping process.

Store Experience:

IKEA stores are well-organized and have a thoughtful layout, making it easy for customers to navigate and find what they need. The availability of products in-store is generally good, ensuring a wide selection for customers. The staff is knowledgeable and readily available to provide assistance and guidance.

Sustainability and Ethical Practices:

IKEA is committed to sustainability and ethical practices. They prioritize the use of sustainable materials in their products, contributing to environmental conservation. They actively engage in environmental initiatives and promote fair trade and ethical sourcing, ensuring responsible business practices.

Customer Reviews and Ratings:

Customers generally express high satisfaction with IKEA's products and services. Positive feedback often highlights the quality, affordability, and variety of their offerings. Negative feedback is relatively rare and typically relates to occasional issues with delivery or assembly. Average ratings on review platforms are consistently positive.

Warranty and After-Sales Service:

IKEA provides warranty coverage for their products, ensuring customer satisfaction and peace of mind. The duration of the warranty varies depending on the product. Claiming warranty is a straightforward process, and IKEA offers repair and replacement services when necessary.

Online Shopping Experience:

The online shopping experience on IKEA's website is seamless. The checkout process is smooth, and multiple payment options are available for convenience. Customers can easily track their orders and receive timely updates. The packaging of products upon delivery is secure, ensuring products arrive in excellent condition.

Brand Reputation and Trustworthiness:

IKEA has a long-standing history and a strong brand reputation. They are known for their trustworthiness and reliability, consistently delivering quality products and services. Their commitment to customer satisfaction has earned them numerous awards and recognitions in the industry.

Social Media Presence and Engagement:

IKEA maintains an active presence on various social media platforms. They are responsive to customer queries and feedback, promptly addressing concerns and providing assistance. Their social media content is engaging, featuring updates, design inspiration, and interactive campaigns.

Accessibility and Inclusivity:

IKEA strives to ensure accessibility and inclusivity. Their physical stores are designed to be accessible to all customers, including those with disabilities. The website is optimized for online accessibility, catering to people with disabilities. They also promote inclusivity in their product range and marketing efforts.

Innovation and Technology:

IKEA embraces innovation and technology in their products. They integrate technology to offer smart home solutions, enhancing convenience and functionality. Their online tools, such as virtual room planners, enable customers to visualize and plan their spaces effectively.

Community Involvement and Corporate Social Responsibility:

IKEA actively engages in community involvement through various initiatives. They support local communities through charitable donations and partnerships. Additionally, they encourage employee volunteer programs, fostering a culture of giving back and making a positive impact.

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Contact IKEA customer service

Phone numbers

8800 234 5566 800 4532 More phone numbers

Website

www.ikea.com

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