IKEA
reviews and complaints

I placed an order on ikea website on October 21, I could not go and pick it up and on October 23 I received an email saying that I was going to get a credit in two or three days. On November 17, almost 30 days later, I have not received a refund I call IKEA and I talk to customer service and they told me that it was strange that hit was so late. But that I was going to get a refund. I said I wanted to make a formal complaint. I was on hold for 45 minutes I did finally talk to supervisor. I explained to the supervisor the situation and they said that the policy is to get a refund between 10 and 15 days, I said I received an email that hit said it was going to be two or three business days. I told her that somebody was missed directing the client. That is thought that IKEA was being very dishonest. I asked her for her badge or her last name and she said she was not allowed to give it, all what she told me that she was Barbara r.. I told her again that I was feeling that IKEA was being very dishonest and miss directing the clients and they should provide information. After I finishTalking to her, I received an email stating that a refund was being processed and that it was gonna take 10 to 15 days to receive the credit. I feel that if I have not called that refund was not going to be processed and it was getting forgotten to the benefit of IKEA. I feel like ikea have been very dishonest and I feel this is a case that should go to Lawyer And should have consequences. I hope IKEA call me with the resolution and apology. Emails attached.

Hello,

On Monday, 9th November 2020, I went to IKEA store in Bucharest (Baneasa), Romania to return an item from a previous order. Since IKEA has a 365 days return policy, I thought I can return the item anytime within this frame. Also, since the timing of buying the item up to the return, me, together with my family, lived some place outside Bucharest, totally isolated, due to this pandemic. So, although I wanted to return the item earlier, I could not, as the item itself and the invoice were left in our Bucharest home. Beginning of November we came back to Bucharest and after finding the invoice, I went on Monday 9th November to IKEA to finally return the item.      I took an order line ticket and waited for my turn. My ticket was no. 242, and I got my turn around 19:00 PM RO time. The IKEA employee refused to receive my return from the start and addressed me in a very rude manner, also implying what I am doing at home with the items I bought from IKEA,  not specifically this item, but all. I asked her nicely to present herself to know who I am talking to and to know if I can talk to her supervisor or complain about her attitude. She refused to present herself. She had a badge with the name IULIANA, but I do not know if this is the real name or just a fictitious one they use for customer service representatives. Also, when I insisted I need to talk to a supervisor or make an official complaint, she refused and she asked me to go by myself to Customer Relations office (office which was empty at that hour) or just scan a QR code from her desk and make a complaint there. After scanning the QR code I realized that actually it was a short survey with grades from sad face to smiley face that I should give to the employee. This was outrageous. So she actually made present my identity card to make the return but she refused to present herself. And also mocked me when I wanted to address to her superior or make a formal complaint about her service and attitude towards a customer.

Further on, I went to the click & collect office, which is in the same area, because I had also to pick-up another order. When talking to the employee from click & collect she informed me that it is normal that they receive the returned products, especially if they are within the 365 days policy. While I waited to collect my new order, some other customers arrived to return IKEA products and I witnessed as the same employee mentioned above (IULIANA) refused each and every customer to return and send them home with the same rude attitude. Also, there was a couple who ordered kitchen furniture of a very big value and the furniture was not matching the dimensions they submitted, they were there asking to talk to a supervisor to solve the issue and the same employee told them to go home as there was nothing to be done. Since the furniture was custom made, she refused the return or to propose to them another solution, or to talk to a manager. Which was outrageous!

As at the Return office there were 3 employees, I also tried to return my product to another employee. I got no. 246 in the order line, but when I got to talk to the employee about the return, this IULIANA shouted to her that she should not receive my product for return at all as she already refused it. Totally wrong attitude and shouting there to the customers and colleagues is extreme. Usually when a person gets employed in a company, she should do the psychological evaluation. Or, my guess is that this IULIANA did not do hers or cheated, because she is a very unstable person and with an attitude like that she should not work directly with customers at all.    I must admit that with this experience, my view and impression about IKEA products & services and company as a whole totally changed. I did not think that IKEA employs such low qualified persons showing such a degradant attitude towards the customers, the ones that actually pay her salary. From now on I totally think of other furniture and home accessories companies when to buy, and not IKEA.

I must specify that I also made a complaint via phone on 10.11.2020 morning, right after the incident. Over the phone, the call center employee defended the employee with a degradant attitude (IULIANA) mentioning that she was entitled to refuse my return and act like she acted. WHAAAT? Really? She was entitled to treat me and all the other customers she refused that evening like this? No way. On my time and my money nobody mocks me and nobody treats me like this! End of story. I addressed her in a very nice manner. I explained to her and I also presented all the documentation she requested. Even my identity card, although in Romania the only entity entitled to request the identity card is the National Police. So when presenting on the phone call to the call center employee the fact that I presented my identity card and my name to IKEA employee but she refused to say her name, the call center person responded that she is protected by GDPR. WHAT? And I am not? GDPR applies to all persons. And I can have her sued and even arrested because she requested my identity card although according to local legislation she cannot do that. I will also make a complaint with the Data Protection Authority in Romania where complaining that IKEA forces the customers to identify themselves when returning and picking up an order although they should not do that according to local legislation. And actually, upon requesting a customer to present the identity card there is no GDPR or data protection agreement to sign or anything else that guarantees data protection.    In addition to the complaint over the phone call, I also wrote the complaint via email to the local IKEA representatives. No answer so far.

As a final remark, I would like this employee to be sanctioned and removed from working directly with customers. Also she should do a psychological evaluation immediately. I am also requesting to return the item I want to return. I do not know if I mentioned before but it is a pillow cushion that does not fit the cushion. Which is strange, because I bought it for an IKEA pillow with the same dimensions but the cushion does not fit. So maybe the cushion has a defect and really needs to be returned. If my return will not be approved, I already filed a complaint with the Local Consumer Protection Authority and I am ready to move forward to the EU Consumer Protection Authority until I find my justice and protect my rights as a customer. I am also willing to contact a lawyer for this. It is not about the money for return but for the attitude of the employee and also the fraud campaign IKEA is using as a return policy of 365 days. Your campaign is even mentioning and I quote "Did you change your mind? It is ok to change your mind about our products. We have a 365 days return policy and you can return your product anytime within this frame." I am also willing to ask for damages for all the time wasted to go to IKEA, gas used for to and return, time wasted to return the product without success (almost 1 hour I spent there on 09.11.2020). 
I am looking forward for a quick feedback on this and a resolution + corrective measures from IKEA's side + accepting my return and giving back my money. 
You can contact me on writing to this email address [protected]@gmail.com. 
Thank you.
Teona-Sandra Chiritescu

I've been trying to contact someone sober, a human being, well trained, responsible, who has an idea about what ikea is doing to u.S. Customers. You have been scamming people in united states, I already reported ikea to the government and I wish you go out of business. That's how aggravated I am with your extremely poor and low class customer support in the u. Sa.
I placed an order on september 13, 2020, paid for my order and nothing was delivered. I called your customer support line 13 (thirteen tiomes) and got thirteen different answers! No one knows anything about orders, customer support or how to handle an issue.
I just called the ingka headquarters in netherlands and the operator was the rudest person I ever spoke in my life, I am assuming this is an netherland people issue, being rude and nasty. I asked her the phone number for ikea headquarters in sweeden and she said she could not give it to me, she would send a mail to them and they will mail me their contact information. What planet do you guys live in? Are the people working for you humans?
You are the jerkiest business I ever deal with.
You have 24 hs to send me the phone number for ikea headquarters in sweeden with a name to contact and speak with or I will file the hugest lawsut ikea ever had in their life. Ikea is a hassle! You get people ill, sick, with a lot of distress.

I think that stinks, that you do not allow Emotional Service Animals in your store.
In the USA they are allowed mostly everywhere, foodstores, pharmacy, banks all retail stores except Ikea?
I and a friend was going to shop at your Sunrise Florida store when we were stopped and asked about my dog. They didn't even want to see his registration papers. He is registered as an ESA, dog with proof of paperwork, chip, badge, and letter of service.
I have had my dog for 2 years now and your store has been the only store that I have been to that you denied entrance.
This is America, I think you should pack up your discriminate store and move out of our free country! I will make sure that everyone I know, knows about your discrimination practicing. Your policies surely suck and don't blend into our way of life here in Florida.
I am also filing a complaint with the State of Florida, and the Federal US government.
I never thought that a gentle nation like yours would have such a discriminatory rules like this.
I am one very unhappy would be customer.
I have shopped there many times in the past, but today is my last visit, unless you change your policies!
Eugene Metzger

My IKEA built-in microwave oven broke down. We ordered a different oven, but had to modify the IKEA cabinet that the oven is in, and needed different size doors. As the kitchen system (SEKTION) is still being produced and the color name was identical to the kitchen we had purchased (GRIMSLÖV), we thought this would be easy. We were warned that the doors would take a long time (took about 6 weeks). However, when we got the doors they were the wrong color. I still had an extra deco piece still in the box, so I'm positive I got the color correct. GRIMSLÖV is a medium reddish brown brown, but the doors we were sent were a dark chestnut brown. The two colors are not even close. I attempted to contact IKEA, but "due to heavy call volume" they hung up on me. I couldn't even leave my number for a call back. I thought, okay I'll email them. On their website they are only taking emails for canceled orders! So they are making it impossible to contact them. I sent an order cancelation anyway, but I don't hold out any hope that they'll respond. I tried to find another email or phone number where I could talk to a person and found this website.

I have purchased 3 IKEA kitchens for 3 different houses, but if this is how their customer NO service is, I will never buy another IKEA product again.

In the picture I attached you can see each piece along with the box it was in.

Delivery guys not wearing masks, attempted to get me to sign acknowledgement of delivery even though sofa was delivered without legs. They knew exactly what they were doing-not an honest mistake. "just call ikea". got call from delivery company to say item was being delivered 5 minutes after delivery guys left. Held for 1 + hour and was disconnected. Ikea is not accepting customer service calls, and email forms are only for returns. This is the worst customer service I have ever seen. Ended up ordering legs off of Amazon

I placed an order on 6/4/2020. Delivery was to be on 7/4/ 2020.
After several attempts at reaching there delivery department have failed I pushed the delivery out until the 27th of July. Still not able to contact the delivery department. Nothing has moved on there web site to this writing.
If this delivery does not take place today I will contact my credit card company for further assistance.

Dear sirs
Upon attempting to assemble the pot which I purchased in ikea israel, I quickly noticed that two crucial parts : the screw and washer necessary for assemblage were missing. Clearly without these the pots is not usable.
Please see attached photo
I would appreciate your sending the missing screw and washer
Sincerely
Sol Eaglstein

[protected]@gmail.com

+[protected]

IKEA used to be a good place to work. I been there for a few years and constantly watch the managers pick on us and retaliate on a daily basis, using sanctions to hold people back. We just need a union, because our jobs ain't protected. They got all these ghetto managers that like to treat co-workers bad and team up with their manager friends. Something has got to give, because it is not fair that we get treated like dogs there.

They are breaking all kind of laws from breaks, PTO, harassment and retaliation. One chick was outside crying one day, cause she said the [censored] Kim kept picking on her about her clothes. Kim been there long, but she has got away with alot of [censored]. He boyfriend in the other building, has screwed every chick over there and she jeolous of every female there. They need to definitely keep they eyes on her and her snitch friends, nappy-head Ashley and the blonde chick Amanda.

The managers there suck and I wish they would get rid of all they [censored]. All they gotta do is look at the papertrail from them picking with people or stalking employees calls. I wish we had a Union to help protect the co-workers.

The support site gives only one phone #. Even though they claim immediate response, this is a joke. I have tried to contact them on several occasions with the same dismal outcome. Most often the phone call hangs up after a really really lengthy wait. I have gotten through on two occasions BUT be aware that the first answer is the call centre which then directs you to the correct department! Ha Ha . This is a ruse as you can expect to wain another long time to actually talk to an employee. This has to be the worst support company in the world.

Hi

I had this order 1100347029 to get my kitchen and the delivery was scheduled today after 2 weeks of waiting.

No body called me today, no body care.

This is a big failure and I cannot deal with such company. Furthermore, the employee is pretending that I did not answer his call

I want a full refund and the employee to be panshed.
My number is [protected]

I purchased some furniture online on 9/28 for my bedroom. It said it was going to arrive on 10/8. After it did not show up, I called IKEA and they told me they would reschedule the delivery and the earliest the local company could deliver was this Saturday the 12th. I received a call from this company And they said IKEA failed to inform them of the delivery and are unable to get it to me until the following Wednesday the 16th. I am beyond frustrated with IKEA because I have no furniture and have to sleep on a mattress on the floor and I am unable to unpack. I am starting my job soon and was planning to use this time to get settled and IKEA is making it impossible to do!