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Experience
Where do I start. Our waitress did not introduce herself so frankly I do not know her name. All we got for an "introduction" was "what do you guys want to drink", so we're off to a great start. The only distinction I can make is that she has a rose hand tattoo and she is white and skinny. She never wrote anything down, therefore getting my order wrong. She...
Read full review of IHOPService
Never again! After being seated in a restaurant, we were not served for 30 minutes. After being served and still waiting over 40 minutes, watching customers that were in way after us being brought their food and some even finished and even more customers being served and brought their food, we decided to leave that establishment. We have eaten at many IHOP's before and never have we been treated in this manner before. It saddens us to see such horrible service.
Food and service
We were seated okay. I ordered coffee and could only get two cups, he ordered sweet tea and even though he brought it to their attention they still brought unsweetened and laughed and said they didn't know what the problem was. We didn't get salt and pepper until I finally went around looking for it. My biscuits and gravy were cold as ice. Very shoddy service and cold food.
Hash browns and missing belgian waffle
This is the second time this happened. I ordered a 55 old lady special. My hash browns are black. My requested waffle was a big pancake. My daughter ordered a side hash brown also black. We try to support local businesses. This area is pretty remote but it's never really busy except on sunday. My order was online for pick up, so, we didn't have a chance to examine it. I know it's a small matter but, you know when you're hungry and you can't wait to eat your delicious meal and get a pile of burnt potatoes? It's my last straw.
Service
So this early afternoon around 11 we went to ihop in dalton GA. When we walked in there were two other couples sitting and waiting one of which said that they had been there for 20 mins and no one had even greeted them yet. Finally the manager came over and wrote down our name. We had been waiting for 25 mins and my mothers blood sugar was beginning to drop...
Read full review of IHOPService
I visited the ihop in Austell Georgia for the first time and was not satisfied at all! When I walked in a customer was complaining there was noone present at the front and when I finally did catch him as he was zooming past he acted confused and inexperienced. After I informed him that I had an online order, it took almost 10 minutes to finally get it and...
Read full review of IHOPRestaurant environment
I love IHOP, perhaps due to conorvirus concern outbreak the store is not open fully. This complaint is the majority of loving the restaurant and hope it will open fully ASAP. 1. The store is very slow, everything, temperture over 111 degree on the street and the air- conditioning is only like a fan moving. 2. The outlook of the restaurant, windows and...
Read full review of IHOPWas charged for online order and never received the order
I made an online order to be picked up on 5/10/2020 at 11:15am thru the ihop app. I got to the restaurant and there was only 2 employees working but not providing the togo orders. There where other people waiting for the orders they made online as well. This ihop is located at 513 patchogue road, port jefferson station, ny 11776. I waited but they did not...
All you can eat pancakes
I was at IHOP last night me my wife and my daughter and it was the sight says any combo breakfast I was going to order the build you own combo BUILD YOUR FRENCH TOAST COMBO Choose your French Toast flavor and we'll serve it with two eggs*, hash browns and two crispy strips of hickory-smoked bacon or two pork sausage links then I told them after I get done...
service
What happened to this restaurant? This was a new build for IHOP! It would appear that they have let the management that cares go and replaced with a staff that does not care. Everyone at this address appeared to have the attitude of "It is Sunday we do not have to try, people will come. There was a long wait after we were seated until our server took out...
food safety
To Whom It May Concern:
Good day!
I'm a food lover, a regular & avid customer of Al Shaya chain of restaurants in Jeddah Saudi Arabia.
I've been in IHOP Sary Gate branch early afternoon this day, February 13, 2020. I just want to raise some concerns regarding what I observed which I believe is against the standard of food safety & customer service in any food businesses. The following issues were noted during my visit:
1) Lack of food server — There were only 2 waiters available to attend the needs of both the singles & family sections which are almost full at the time of visit. This creates confusion on the part of the food server which will compromise customer satisfaction.
2) Lack of store cleaners — The food server is also the one cleaning the area (e.g. mopping the floors & cleaning the comfort room). This practice might cause food contamination as the food servers are distributing the food & cleaning the area at the same time.
The store manager as if is not doing anything to correct/fix the issues.
I have no complaints whatsoever on food servers in IHOP Sary branch as they delivered exemplary performance. However, I just can't help but compare this store to the other Al Shaya restaurants like the Texas Roadhouse & Cheesecake Factory which are superb in their work practices (enough staff to meet the needs of the guest) and Infection Control (separate work functions of food servers & store cleaners).
I hope that you'll address the issue with urgency & considerably.
Sincerely,
Food Lover — Al Shaya chain of restaurants
food & wait time
We went to eat at your IHOP restaurant located in Midvale in Tucson, AZ on Wednesday, December 25, 2019, Christmas Day. We arrived around 2:30 pm, and placed our order. The restaurant was about 1/2 full, we ended up waiting over 1 hour to get our food order. I had ordered a BLT, which I don't understand why that would take an hour to make, when we finally...
Read full review of IHOPcharging for a fruit bowl
I'm unable to tolerate foods that contain flour or potatoes (toast, muffins or biscuits). Our waitress suggested a fruit bowl. I assumed there was no additional charge for this, but discovered I was mistaken. Manager did remove the charge, but I believe ihop is discriminating against people who cannot tolerate flour or potatoes due to being diabetic.
Read full review of IHOPmanager karen ellyson unethical behavior
I will give you 3 accounts of Karen Ellyson's behavior, that is real, and I have experience within this month. I have recently been informed that she may have Slandered me, and may be Guilty of Libel in my name, I have done nothing but try to help here in any way that I could in the month that I have worked for this company. If any Libel in my name has been...
Read full review of IHOP and 1 commentmanager
Not near enough people working day before thanksgiving not very busy and still took almost 1 hour before we got our food which is way to long for the people that were there tables sitting dirty for allmost that long people waiting for food or to get there order in it was not good. I was raised in a bar, restaurant for most of 15 years kinda no a little of...
Read full review of IHOPphilly cheesesteak
Ordered my Philly with no onions and no bread with bell peppers. After 30+ minutes I was given cold dry meat that looked like poorly scissor cut not sliced Carne asada with no bell peppers, "I have pics". The waitress Jayleen was very kind and asked if I wanted it heated up but I declined, she should've asked if I wanted it remade. Not only was the quality...
service in general
Walked in seen it was busy, that was fine, but then people started coming in after us and walking through finding their own seats while me and my friend patiently waited to be seated.
Staff was very rude, servers would look at us and walk away, no manager in sight, only then to be told 45 mins later we'll be right with you, and still then the manager comes and seats the people that came in after us, after we waited patiently. Set at table for another 30 mins before even seeing our server let alone have our drink orders taken, food was unthinkable at this point seeing how understaffed the place was. It was chaos.
I am very disappointed with the service and have a very hard time even wanting to come back.
unprofessional and too much pressure
I was visiting the ihop in orlando... First I will say that our service was great. Lindsey was the servers name and she was amazing. However, while eating we overheard one of the managers yelling at all the servers in a very loud and disrespectful tone... Very unappreciative of her employees... Second it was campaign time with children s miracle network...
Read full review of IHOPcarryout
I paid for food At 10:47 AM I didn't receive food until 11:30 food was a lukewarm I asked for a food to be remade they heated the food up and brought it back not the same quality I asked to talk to manager. manager came back with a remade omelette same pancakes I ask for a refund. After sitting in IHOP for almost an hour for bad service and no food I should...
Read full review of IHOPemployee
We when with the family to have dinner at this location with my new born baby and my husband and brother as we approach the place we park and walk towards the entrance when all of a sudden we get wet from Mop water and I look back and employee had throw a mop without taking of the water and had splashed us all over with dirty mop water and felt in my eye...
Read full review of IHOPAbout IHOP
The restaurant chain is known for its extensive menu of breakfast items, including pancakes, waffles, French toast, omelets, and breakfast sandwiches. In addition to breakfast, IHOP also offers a variety of lunch and dinner options, such as burgers, sandwiches, salads, and entrees.
One of the unique features of IHOP is its commitment to providing a family-friendly atmosphere. The restaurant chain is known for its bright and cheerful decor, as well as its friendly and attentive staff. Many IHOP locations also offer a kids' menu, making it a popular destination for families with young children.
In recent years, IHOP has expanded its menu to include a variety of international flavors and dishes. For example, the restaurant chain now offers Mexican-inspired breakfast items, such as churro pancakes and breakfast burritos, as well as Middle Eastern-inspired dishes like shakshuka.
Overall, IHOP is a beloved American institution that has been serving up delicious breakfast foods for over 60 years. With its extensive menu, family-friendly atmosphere, and commitment to quality, it's no wonder that IHOP remains a popular destination for breakfast lovers of all ages.
IHOP Customer Reviews Overview
Overall, IHOP has received positive reviews from customers. Many customers praise the restaurant for its delicious food, generous portions, and affordable prices. The restaurant's pancakes, in particular, are a favorite among customers, with many describing them as fluffy, flavorful, and perfectly cooked.
Customers also appreciate the variety of options available on the menu, including gluten-free and vegetarian options. The restaurant's service is also highly praised, with many customers noting the friendly and attentive staff.
However, some customers have noted that the restaurant can be crowded and noisy during peak hours, and that the wait times for a table can be long. Some customers have also reported issues with the quality of their food, although these complaints are relatively rare.
Overall, IHOP is a popular and well-regarded restaurant chain that offers delicious breakfast foods at affordable prices. With its extensive menu, friendly service, and convenient locations, it's no wonder that IHOP has become a favorite among breakfast lovers across the country.
Overview of IHOP complaint handling
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IHOP contacts
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IHOP phone numbers+1 (866) 444-5144+1 (866) 444-5144Click up if you have successfully reached IHOP by calling +1 (866) 444-5144 phone number 1 1 users reported that they have successfully reached IHOP by calling +1 (866) 444-5144 phone number Click up if you have UNsuccessfully reached IHOP by calling +1 (866) 444-5144 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (866) 444-5144 phone number+1 (818) 637-3079+1 (818) 637-3079Click up if you have successfully reached IHOP by calling +1 (818) 637-3079 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (818) 637-3079 phone number Click up if you have UNsuccessfully reached IHOP by calling +1 (818) 637-3079 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (818) 637-3079 phone numberVice President+1 (818) 240-6055+1 (818) 240-6055Click up if you have successfully reached IHOP by calling +1 (818) 240-6055 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (818) 240-6055 phone number Click up if you have UNsuccessfully reached IHOP by calling +1 (818) 240-6055 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (818) 240-6055 phone numberSenior Associate+1 (561) 881-4683+1 (561) 881-4683Click up if you have successfully reached IHOP by calling +1 (561) 881-4683 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (561) 881-4683 phone number Click up if you have UNsuccessfully reached IHOP by calling +1 (561) 881-4683 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (561) 881-4683 phone numberMedia Contact
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IHOP emailsinformation@ihop.com100%Confidence score: 100%Support
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IHOP address450 North Brand Boulevard, Glendale, Pennsylvania, 91203, United States
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IHOP social media
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