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1.2 908 Reviews

IHOP Complaints Summary

58 Resolved
839 Unresolved
Our verdict: If considering services from IHOP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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IHOP reviews & complaints 908

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6:05 pm EDT
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IHOP customer service

Hello my name is Eva Gomez. I recently had dinner at a location in Garland Tx. It was Friday 6-16-17 . We got to the restaurant and we were greeted by someone. They took us to a table as soon as the waitress saw us. She said no. I'm going home she didn't want serve us. So they took us to another table. We sat there for 10 minutes no one came to our table to take our order. I had to get up and find a server. We finally got someone to help us. Later we noticed that the waitress across from us did have tables the one that did not want to serve us. I was very upset because she had said she was going home. I think She was racist or something how come she denied service to us but she had other tables. We had a horrible experience there.
Mindy was the server that said she wasn't serving us. I just wanted to let you know how unprofessional that was and the fact that we waited for 10 minutes before someone could help us. Our food was cold I wasn't satisfied with the service. Our waitress did take good care of us. But the rest was horrible.
Thanks for your time.

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8:39 pm EDT
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IHOP wrongfully terminated

I was an employee for ihop for four years as a supervisor in the 164th fishers landing ihop. Sara vega was my main manager there was an incident almost a year prior to now, where a guest came in during graveyard, me as the only server on also acting supervisor had gotten a complaint from another guest about this first with his shoes off and socks sticking straight out of the booth, laying down. He was intoxicated and on/off sleeping. I asked him to please sit up numerous times while his friend ate and was saying he was resting his eyes. After numerous attempts to awake him I succeed and his friend said lets go, then the man went to the front lobby and plugged his phone in laying down at guest entrance. I went to the kitchen and asked my co worker alex harrison what she thought I should do. We agreed he had to exit and come back to speak w sara vega. He then left, in the am I reviewed w her the happenings of the night she said ok. Months went by and I was still on graveyard, he came in again I explained if he hadn't spoken w my manger, I wouldn't serve him, he turned and exited... Now to may this guest came in again, I wasn't management on the shift and when I saw him waiting at front I explains to my co - worker the previous happenings. She then started going to front and he right away said what that girl won't serve me, I bet its because my name is muhammad! I was in ears range and replied I had no idea what rave he was but due to his sleeping he was asked to not return. He then started yelling I was a racist. I called police, he called other friends of his up and when the police arrived he was aggressive w them. Police escorted him out and never asked me any questions. Me and the supervisor on duty wrote statements. June 1 talked to by sara vega about not releasing news statements, and him calling threating I should be fired. June 6, shift at 10am, upon arrival called into office a co worker /supervisor (which i'm sure is against policies) was in w sara vega she stared asking questions about why I thought it was ok to ask to leave, what made me think that was ok, I explained I was told in my 3 years of supervision on nights some situation do arise where we have to ask a guest to leave and can contact other mangers to waive decision. She said this was false after35 min of her talking down to me I got up and left., saying innaporite word. I was then contact by my former co - worker about what happened and she remember the incident because she was the cook that night and she remembers me talking w her what to do and her seeing him acting intoxicated, she is willing to make statements. I was wrongfully accused of being a racist and fired after years of excellent service. Many times I worked multiple job codes, my manger treated me rudly making comments about my perfume smelling, and also texting me about work on a regular basis after she said policy said no texting is allowed for work issues. I have contacted news team katu to find out if there is an investigation like sara said, my good name is at risk and no racist talk ever came until the third time he came back. I am filling a lawsuit and complaint with federal also. No employee should be treated this way. [protected] my phone number and my full name christina oropeza vazquez. Action needs to be taken.

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2:32 pm EDT

IHOP service & attention

We were seated about 8:25 at a fairly not so full venue and didn't get our order taken till about 9:10. It took another 25 minutes to get our food and we weren't even getting refills on our drinks. One thing I noticed was that as we were waiting, I saw employees walking in to start their day so every time somebody came to our table it was a different person. I don't think we'll ever be back to this store.

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2:06 am EDT
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IHOP manager

My boyfriend and I came to the location on chouteau Trafficway in KCMO store #5334 and in our time there we found 1) a bug in my food, 2) a bug in his drink, 3) leaking from the ceiling onto our plates, 4) and lip stick stains on our glasses. We talked to the manager and he did nothing and had an excuse for everything. Our favorite part was when he told us that if the bugs weren't roaches it's not necessarily a problem. WHAT?! A BUG IS A BUG! Also with the dirty glasses he says that it's not the dishwasher that cleans the glasses. So how do those dishes get cleaned? And with water dripping from the ceiling into our food apparently it was just condensation and there's nothing he can do about that. I have never had a worse restaurant experience in my life! Our waitress GeGe was great but the manger Gary was a joke! He even went back to talk trash on us to the employees after our conversation! We heard him! We will not be back and my suggestion is to do something about Gary the manager. He should NOT have that title let alone even a job with this company. We are so SO disappointed and want something done about this.

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12:02 am EDT

IHOP all of it. worst experience ever!!!

We went to IHOP earlier in week for lunch. Excellent. We went back tonight, 6/15/2017, we ordered, and the macaroni and cheese for the grand kids were cold, the hamburger my granddaughter ordered well done, was raw. Just browned on outside. My husband and I both ordered Sr. breakfast, we pointed it out to waitress. Food arrives, ice cold, bacon raw, not well done. Toast cold and no butter, pancake was cold, so were the eggs and hash browns. We asked for silverware as only 2 sets were on table. There were 5 of us at table. We finally got up and got it ourselves after 30 minutes. It was the worst meal we have ever had, we just came home from Mexico and had not eaten since last night, otherwise we would have walked out! Waitress returns only after we complained to a waiter and told him what happened to our food and service. Then the bill! Another horror story! My husband is charged $6.99 for his and on mine she put every item separate, $14.00 for the same breakfast. We complained, and manager asked waitress, we heard her flat out lie to him. I went up and told to her face we heard you lie, in front of your manager, and we had already told her about her service, after the waiter we told told her what we said, and we told the manager so, He gave us back a partial Payment to make up difference in meals less the AARP discount., $4.00..The new IHOP At Blossom Hill Road in San Jose, CA is the worst meal we have ever had all over the world and the worst service we ever had. There is nothing worse than a liar and our waitress was not only a liar, she did as little as possible and could not even get us silverware. So incompetent. We will never go back there ever. We were in shock At the way we were dismissed and treated like idiots by your manager. Never, not one word of apology. We live in a very nice senior park. At the meeting 2 weeks ago we heard all kinds of negative stories about this IHop, which we dismissed, because we gave eaten at IHops fir 44 years abd gad nothing but excellent experiences. Turns out after tonight, we know the horror stories are all true. A place that specializes in pancakes, serves an old, cold pancake that had been sitting around. How do you mess up eggs, bacon, hash browns, toast, pancakes, cheeseburger and macaroni and cheese. It really was the worst food ever, and it was embarrassing to have to go through this. We will never eat there again! Nor will we ever have a good thing to say about IHop on Blossom Hill Road in San Jose. Since we could not eat the food we paid for at IHop, we left there and went to Jack in the Box and got edible food that was hot. Last time we we will ever pay $45.00 for cold food anywhere! Did I mention it took 35 minutes after we ordered to get our food with only a few customers in the restaurant.

Dave and Karen Vogelhuber
331 Mill Pond Drive
San Jose, CA 95125
Phone: [protected]

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The Truth You Must Know
, US
Jun 16, 2017 9:21 am EDT

So you complained to the restaurant manager, they offered you a way of resolving the issue, to which you accepted and then proceeded to post this complaint here? Is that right?

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6:19 am EDT
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IHOP my manager and waitresses

Ive been putting a to go order ready for a customer and a waitress thinks saying "can you move your vagina out of the way?" Is nice when it is clearly 5 feet away from her. I have been harassed, asked personal questions, and yelled at by her becuase im not gonna do it back to her. I told the manager about her and how she treats me now im being sexually harassed too? Next I see clean tables why not sit down a few people while I can. Instead of a waitress telling me "hey we cant cuz we are cleaning or the manager said so" your gonna yell and CURSE at me infront of customers "becuase I said so IVE been here longer so I know how to do a host job". even though your a waitress not me the host her self. I dont want to answer questions why people are treating me this way I shouldnt have to answer customers those kinds of questions. The waitress tells on me saying "I have a smartass mouth", Also in front of customers . When I tried to tell the manager whats happening and if I cant do this she shouldnt treat me like that in front of customers becuase that is UNPROFESSIONAL period. He interrupts me and says im arguing when im not arguing, im agreeing with him and sends me home for talking back FOR THE FIRST TIME ive even ran my mouth for how everyone has treated me. I understand I shouldn't have argued (if I did) but I felt he needed to know what ive been going threw the past month instead of ignoring me and getting rid of me by sending me home after all I never caused trouble before why all of a sudden should I start now? Btw I am not mad but I will be filing SEXUAL HARASSMENT complaint against the waitress becuase its also being a bully. This is the one in south MacArthur drive Alexandria Louisiana

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2:19 pm EDT
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IHOP food and negligence

On June 2nd, I visited the IHOP restaurant in Hialeah Gardens, Florida, located on Hialeah Gardens Blvd. I went with my two children, ages 7 and 9. It was their graduation day. After their graduation, we went to get a quick bite to eat at IHOP, before catching a movie.

Our server was Elio. My daughter wanted the three small pancakes from the kids menu, that included eggs and bacon. We asked Elio to please substitute the eggs with another slice of bacon because my daughter has an EGG ALLERGY.

He stated that he could not do so. I told him well we're not getting the eggs because she's allergic, can't it be substituted. His reply, well I could do it for hash browns. My daughter doesn't like hash browns I replied. (Isn't the purpose of eating out to order something that you like). I replied, well we always come here and the eggs get replaced on the kids combo with one slice of bacon because she can't eat eggs. I asked dont you ever get people with food allergies, what do you do in that circumstance? I'm already not getting the eggs I'm paying for in the combo, I stated. His response was I don't know why in the past they've done that but I cannot. Then he suggested I can pay a dollar extra to get one slice of bacon. I said but I'm not getting the eggs, which I'm paying for in the combo.

By this time I was just beside myself of his poor customer service and lack of care. I could see the entrance to the kitchen from where we were seated. I hear him complaining about me to someone in the kitchen. He was stating, I'm not going to substitute what she wants. So I took a few deep breaths, thinking ok I'm not going to let him ruin our moment for a measly restaurant check under $40. It wasn't even the money bc lord knows I can more than afford our meal. It was the principle of it all and comparing prior servers, he was obviously having a bad day or wanted to be an [censor] (excuse my wording but that was exactly what I was thinking).

I let it go, because as I previously mentioned, I was not going to allow someone's bad attitude ruin our day. The food wasn't even up to par as it normally is. My son complained that his mini burgers had a lot of fat parts in it, and left the food. My daughter received the three small pancakes and one slice of bacon. When I paid, I even tipped him, to much regret afterwards.

We went to see a movie and not far into it, my daughter began to complain that she felt bad. We left the movie. When we walked out and into the light, her face was red, extremely swollen, and was experiencing difficult breathing. I rushed her to the ER. Can you guess what she had?! I'll tell you, it was an allergic reaction to EGGS!

From the beginning I told Elio at IHOP restaurant that she has an egg allergy!

If instead of complaining and talking about us in the kitchen, he would have put his efforts on communicating to the person preparing our food, about my daughter's food allergy, this would of been avoided. What a [censor] server and a [censor] thing to do to a child.

My job is in clinical marketing for the Memorial Hospitals. Of course it extends to all aspects of clinical and customer service. So my question is, are we not properly training restaurant servers and personnel on food allergies and its severity? Much educated must be provided as even cross contamination can be life threatening to a person.

I will not be visiting that IHOP and I hope Elio learns of how his actions or lack of, can have serious effects on someone's health.

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6:47 am EDT

IHOP customer service

I was at the IHOP at 134 w Woodlawn rd in charlotte nc and I can honestly say this is the nastiest slowest IHOP I've ever been to I had to wait 45 mins for my food and 15 mins to even to even order the staff charged me for orange juice when I received water I will say there was a party of 20 people being served when I came in so I was told they come first and I have to wait I will be speaking to the GM about this I won't be back plus the manager walks around talking about the boil under her arm and uses profanity regularly

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8:45 pm EDT

IHOP general manager

On may 27th while driving in through the back of oh ok I was held at gun point by a customer who was dining at oh ok for a mistaken identity. Police were contacted and general manager kimberly of dublin ihop. Ca was called and responded due to police needing video footage.. Kimberly arrived and while I was interviewing with the officer put her arm on my shoulder and said "know we dislike each other but your still my worker and said she was sorry that happened to me. I proceeded to give my statement of what happens and af we minutes later kimberly gm came back and said please stay i. Have no one else to. Work i.. Crying and very emotional because of what happens and the officer asked kimberly gm if she ge t the police footage and kimberly stated can this wait for tomorrow i'll put it on a flashdisk and that she was not on. The clock me and that officer stopped and looked. At her and the officer stated.. Do u care about the safety of your worker
She never answered and walked away say i. Guess i'll do it and called the officer a [censor] in spanish. This made me. Feel very uncomfortable.. And since the incident she hasn't spoke with me at all.

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12:14 am EDT

IHOP ihop in union city nj 07087

I went to ihop to eat with my family. I ask to eat in dining room that was close because other dining room was full .. the host told me I had to wait until people finish eat .. I waited half hour just to sit down .. plus the server ask me how old is my son because I was ordering from kids menu.. my daughter want to get change the cash register was rude to her...

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8:53 am EDT

IHOP managers and staff

manager was very insulting to me and anxiety was at its highest. At times, I felt discouraged and felt harassed because I could not find a red shirt that was supposed to be issued to me. I am so sorry but they way they speak to you as a new hire was discouraging. I asked for pancakes and the manager walked away. Than a few minutes later I had to ask again. Vary humiliated. I had a hard time getting home after work and he said "I did not see your Van" which had broke down days before I started work and he said I talked to myself was inappropriate. I tried very hard to get back and forth to work. A few managers were using curse words and very disrespectful to me. I was grateful for the job. However, no team work and Manager would be praying in the employee lounge while guest at the front door... my complaint is that manager was very disrespectful to me. I had to leave due to transportation however I felt bad and harassed.

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Update by Love#me
Jun 05, 2017 8:38 am EDT

I Called for take out order and the phone rang without noone answering the phone, this happens very often. And the Manager took his time before helping me. I arrived at store and it was not busy. I called several times and when we came in my mother was using a walker and had to stand at the door for a while. The server walked right by and it appears the Manager was on his cell phone. I cant travel to another Ihop this is close to my home. The food was very very good. But the phone rang all day . Very strange.

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7:14 am EDT

IHOP manager aboo

I was hired by about who I see flirting with the young girls who work there.i went in on a Thursday night to get my jacket I forgot ordered my girlfriend a burger they took me off schedule saying I was rude to another staff member who said she was my waitress but wasn't.Aboo set up 2meetings with me but then wasn't there. I have not bin told I was fired plus meeting never happen no proof I ever did this and the girl who said I did this is still working.there is no proof of accusation and she was not. My waitress.i feel I am not being treated fairly and want to be put back on schedule.I like my job at IHOP and have had no problems.hoping you can have me put back on schedule because I feel I am not being treated fairly by manager and proper procedure was not followed this is not legal to treat employees and I feel discriminated against hoping to here back from you.this is flemington nj IHOP my name is Jason highly [protected] thankyou

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11:15 pm EDT
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IHOP cashier threatened my teenage son

I need someone to contact me asap. My teenage son visited your restaurant last night and upon check out the cashier yelled at him because he did not have money to leave for a tip. She told him that he "sucks" and waitresses only make $2.00 an hour and she also told him that she would "remember his face". All of this happened while the manager on duty was standing next to the her. He never said a word while she threatened my son. I called immediately after the incident and spoke with the manager on duty myself who admitted he was standing there and said nothing. I have left a message for the general manager this morning and he was too busy to take my phone call. I want to let you know that this will NOT go away. I am going to file a report with the police department documenting the fact the one of your employees belittled and Threatened my son. I am also going to contact the local news station as well. I expect someone from your corporate office to contact me about this.

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4:17 pm EDT
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IHOP steak bites breakfast meals

Ordered a carryout of three steak bite breakfasts cooked medium. When we got home our orders had 4 small steak bites each that were cooked very well and tough! They were gritty and had very little seasoning also. I called to ask to speak with a manager. I informed manager felipe that we live 20 away and needed a refund on our meals. He was very uncaring and said he didn't know what to tell me and I could either come in and try again or speak to his boss kale tomorrow about a possible refund. We've dined there for years and mostly always order the steak bite breakfast. It's cooked medium as requested and the plate is full of steak, we always need a carry-out so for the cooks and management to allow these carry-out tactics is truly unreal! I'm flabbergasted!

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1:52 pm EDT

IHOP customer service

My husband an I visited your resturant on June 2 2017 7:15 PM. Store #3351 Server 19 Bridget. I asked the waitress if it would be possible if I could order from the kids menu because of bariatric surgery, I even offered to show her my surgery card. The waitress bends down and say, "I don't think I'll have too much luck in conviencing my manager you are a child. But I'll see what she has to say." First of all I didn't appreciate her tone and secondly her smart admonishment that I wasn't a child. I'm the paying customer and old enough to be her mother. I could see the exchange between her and the manager-the manager started shaking her head no while waitress was explaining situation. I told my husband before waitress came back to the table, the manager acted like she didn't have time or interest to hear my request. This is the first time since my surgery (2012) that I have ever been treated so poorly as paying customer. I would have been ok with a simple no, that iHOP does not give bariatric patron's this request. No patron should ever feel as though they can not ask if a service can be provided. Trust me, I will most definitely let my fellow bariatics know to beware of iHop insensitivity. I'll stick with restaurants that undestand and value me as a customer.

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1:40 pm EDT

IHOP I am complaining about terrible customer service

I visited the IHop Restaurant located at 9990 International Drive in Orlando with my niece today> My niece was looking forward to her first visit to Ihop. She lives in Trinidad and is visiting for 2 weeks. After waiting for a period of over 55 minutes after placing the order, our waitress Joyce served another table who arrived after we did. Joyce then told us that she JUST submitted our order and would have to cancel it. Of course we were very disappointed and told her we were leaving. She gave us our check for the coffee and milk and told us to have an awesome day. Needless to say that I was extremely embarrassed as I wanted to enjoy my Sunday breakfast with my niece. I have lived in the Orlando area for over 24 years and never experienced such abominable and atrocious customer service!
Joy Cunningham Email - [protected]@aol.com
Phone [protected]

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1:17 pm EDT
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IHOP product and service

I am very disappointed with not only the slow service and my food not only arriving late but wrong. Then we always come on Sunday mornings and it was advertised that kids eat free all day everyday and nothing was ever stated this changed until we went to check out today. Had I known this changed I wouldn't have ordered my 3 kids meals I would have just got pancakes due to the price. I ended up paying way more than we have ever paid. For service that was pure [censor] and food that came out way late and wrong.

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9:53 am EDT
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IHOP waiting to be seated

Walked in a requested a table for two. Was asked to sit down and wait 5 to 10 minutes. 10 minutes later all other people before us were tended to so I assumed we were next. 3 more walk ins were seated before I finally got up and complained. The lady said it was my fault for not putting my name down on the list. I looked down at her list and pointed to my name which was skipped. With no apology she just yelled over at someone else to seat us now. I said no thank you and walked out. I also want to note that we were the only people of color seated in the waiting area...kind of hard to unintentionally miss!

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12:00 am EDT
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IHOP wait time, rude server.

Our waitress 1066 Vanessa was extremely rude. She had me waiting over an hour, after she takes my order. Gets my order wrong and did not provide condiments nor a refill on my watered down Dr. Pepper. I will not go back to this location or any other I hop establishments. I will let everyone I know how disappointed I am with my service. If they keep hiring people like that no I hop will be filled.

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8:52 pm EDT

IHOP labor going up

My daughter sat at her job for two and half hours ( keep in mind not the first time ) not clocked in because her boss did not want his labor going up but other servers came in were able to work but shortly after had a head server (Stacy) come tell my daughter she could go home now, she was scheduled 3-10, she was at work by 2:50 and told to go home at 5:30, after she was told(by gave) to hold on for a half an hour to clock in so she went and asked to clock in agian and was told to wait another half hour and her boss James finally came to work around 4 went into the office with gabe did not come out at all that's when Stacy came and pointed to the 3 girls and said you, you, & you can go ! They are not aloud to clock in with out a mananger or immediate termination if they do, he told them he didn't want his labor going up so they could go home they weren't busy enough, why have a schedule if you don't go by it and why make her sit for 2 1/2 hours doing nothing, just to cover for you your company in case you were to get busy way to treat your employees ! And how does a server make floor plans and bring her 3 kids to work every single day, she makes the "outs" but makes the other servers clean up after her kids that distroys stuffs throws crayons, yelling you can hear from back room customers are trying to eat, she should be cleaning up after her own kids or better yet dont bring them to work, I would really appreciate if I Hear back from you thank you Sally riggs

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IHOP Customer Reviews Overview

IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. The restaurant has been in business for over 60 years and has over 1,600 locations worldwide. IHOP is known for its extensive menu of pancakes, waffles, omelets, and other breakfast items, as well as its friendly service and affordable prices.

Overall, IHOP has received positive reviews from customers. Many customers praise the restaurant for its delicious food, generous portions, and affordable prices. The restaurant's pancakes, in particular, are a favorite among customers, with many describing them as fluffy, flavorful, and perfectly cooked.

Customers also appreciate the variety of options available on the menu, including gluten-free and vegetarian options. The restaurant's service is also highly praised, with many customers noting the friendly and attentive staff.

However, some customers have noted that the restaurant can be crowded and noisy during peak hours, and that the wait times for a table can be long. Some customers have also reported issues with the quality of their food, although these complaints are relatively rare.

Overall, IHOP is a popular and well-regarded restaurant chain that offers delicious breakfast foods at affordable prices. With its extensive menu, friendly service, and convenient locations, it's no wonder that IHOP has become a favorite among breakfast lovers across the country.

IHOP In-depth Review

Overall Rating: IHOP is a popular restaurant chain known for its delicious breakfast options and friendly service. With a wide variety of menu items, affordable prices, and a commitment to cleanliness and customer satisfaction, IHOP is a great choice for a satisfying meal.

Website Design and User Experience: IHOP's website is well-designed and user-friendly, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search options. The website also provides helpful features such as online ordering and a store locator.

Menu Variety and Quality: IHOP offers a diverse menu with a wide range of breakfast, lunch, and dinner options. From fluffy pancakes and omelettes to burgers and salads, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Pricing and Value for Money: IHOP offers affordable prices for its menu items, providing good value for money. The portion sizes are generous, and the quality of the food justifies the prices. Additionally, IHOP frequently offers special deals and promotions, making it even more budget-friendly.

Customer Service and Staff Friendliness: The staff at IHOP is known for their friendly and attentive service. They are always ready to assist and ensure that customers have a pleasant dining experience. The waitstaff is knowledgeable about the menu and can provide recommendations if needed.

Cleanliness and Ambiance: IHOP maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the tables are regularly cleaned. The ambiance is warm and welcoming, creating a comfortable environment for customers to enjoy their meals.

Accessibility and Location: IHOP has numerous locations across the country, making it easily accessible to customers. The restaurants are conveniently located in both urban and suburban areas, with ample parking available. The locations are also wheelchair accessible, ensuring that everyone can enjoy a meal at IHOP.

Online Ordering and Delivery Options: IHOP offers online ordering through its website, allowing customers to conveniently place their orders for pickup or delivery. The online ordering system is user-friendly and efficient, making it easy to customize your meal and add any special instructions. Delivery options are available through third-party delivery services.

Special Offers and Promotions: IHOP frequently offers special deals and promotions to its customers. These can include discounted meals, limited-time menu items, or loyalty program rewards. By taking advantage of these offers, customers can enjoy great savings and additional value.

Social Media Presence and Engagement: IHOP has a strong social media presence, with active accounts on platforms such as Facebook, Instagram, and Twitter. They regularly engage with their followers by sharing updates, responding to comments, and running contests or giveaways. This allows customers to stay connected and informed about IHOP's latest offerings.

Health and Safety Measures: IHOP prioritizes the health and safety of its customers and staff. They adhere to strict cleanliness and hygiene protocols, including regular sanitization of high-touch surfaces and proper food handling practices. IHOP also follows local health guidelines and regulations to ensure a safe dining experience.

Dietary Restrictions and Accommodations: IHOP offers a variety of options for customers with dietary restrictions or preferences. They have a separate menu for gluten-free options and can accommodate other dietary needs upon request. The staff is knowledgeable about allergens and can provide information about ingredients used in their dishes.

Loyalty Program and Rewards: IHOP has a loyalty program called MyHOP, which allows customers to earn points for every dollar spent. These points can be redeemed for discounts or free menu items. The program also offers exclusive perks and promotions for members, making it worthwhile to join.

Community Involvement and Corporate Social Responsibility: IHOP is committed to giving back to the community and being socially responsible. They actively participate in charitable initiatives and support local organizations. IHOP also focuses on sustainability by implementing eco-friendly practices and reducing waste.

Additional Services and Amenities: In addition to its dine-in and takeout services, IHOP offers catering for special events and occasions. They can provide customized menus and deliver the food to your desired location. IHOP also has a gift card program, allowing customers to share the joy of IHOP with their loved ones.

Consistency and Reliability: IHOP maintains a high level of consistency and reliability across its locations. The quality of the food, service, and overall experience is consistently good, ensuring that customers know what to expect when dining at IHOP.

Feedback and Reviews from Other Customers: IHOP has received positive feedback and reviews from many satisfied customers. People appreciate the delicious food, friendly service, and affordable prices. The restaurant chain has built a strong reputation for consistently delivering a great dining experience.

Comparison with Competitors: IHOP stands out from its competitors with its extensive menu variety, affordable prices, and commitment to customer satisfaction. While there are other breakfast chains available, IHOP offers a unique dining experience that keeps customers coming back for more.

Recommendations and Improvements: One area for improvement could be expanding the vegetarian and vegan options on the menu to cater to a wider range of dietary preferences. Additionally, enhancing the online ordering system to include more customization options would further improve the user experience.

Conclusion: IHOP is a reliable and customer-focused restaurant chain that offers a wide variety of delicious menu options at affordable prices. With friendly staff, clean and inviting locations, and a commitment to customer satisfaction, IHOP is a great choice for a satisfying meal. Whether you're craving pancakes, omelettes, or burgers, IHOP has something for everyone.

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Contact IHOP customer service

Phone numbers

+1 (866) 444-5144 +1 (818) 637-3079 More phone numbers

Website

www.ihop.com

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